17 of 17 Service Delivery Jobs in the City of London

Service Delivery Manager Salary: £50,000 - £60,000 pa DOE Location: Nottinghamshire/London (hybrid/client site/remote) Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme Our Client: Multi-Vendor IT Reseller & Managed Services … Provider/VAR The Opportunity: We are searching for a proactive & experienced Service Delivery Manager to take ownership of the operational and commercial success of IT services delivered to a portfolio of enterprise customer contracts. You will play a key role in shaping the services strategy ...

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

Title Senior Data Analyst (Service Delivery & AI Analytics) Department Service Delivery Location Remote or Hybrid (split between site-based and home-working) Country Flexible (UK/EU/US/Hong Kong) Level Individual Contributor Reports to Global Head of Service Delivery, IT & Repairs … momentum. Purpose of the Role The Senior Data Analyst will play a critical role in enabling data-driven decision-making across Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/ ...

Service Designer/Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - £100,000 per annum A fantastic opportunity has arisen for a Service Designer/Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. … Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs ...

Service Delivery Manager Company: Albany Beck Engagement: Permanent (Immediate Start) Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on delivering specialist transformation solutions to Financial Services clients. We combine deep industry expertise with modern delivery practices, enabling clients to scale effectively while … people. Joining Albany Beck means being part of a consultancy committed to learning, professional growth, and delivering exceptional client outcomes. Role Overview The Service Delivery Manager is responsible for overseeing the successful delivery of client engagements across Albany Beck’s Financial Services portfolio. This role ensures that ...

Title: Account Delivery/Operations Manager Location: London or Brighton (Hybrid 2-3 days on-site) Employment Type: Permanent Salary: £60,000 - £65,000 + package Start Date: Immediate Industry: IT Consultancy One of our IT Consultancy clients are looking for an experienced Account Delivery/Operations Manager … take ownership of end-to-end service delivery across a key outsourced customer account. This is a highly visible, customer-facing role responsible for ensuring operational excellence, SLA performance, commercial control, and continuous improvement within a managed services environment. You will act as the primary operational interface between ...

Cloud Delivery Lead +6 months + +Fully remote working +£70 - £79 ph Inside IR35 +SC cleared role - must hold current active clearance +Sole British - due to nature of the project Skills: +SC clearance +Cloud Delivery leader +DevOps +Azure/AWS +Stakeholder engagment We are seeking an experienced … delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software, and service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure ...

Reports To : Product & Service Design Director Location : Remote – with some travel when required Salary : Competitive plus Benefits Purpose The Product & Service Design function sets the standards for service design and ensures that all products and services are strategically conceived, consistently designed, and technically feasible, delivering measurable value … long-term vision, architecture, and innovation agenda. In essence, the function acts as the bridge between strategy, customer needs, and technical delivery. Responsibilities The Service Design Portfolio Programme Manager works closely with the Product Manager from early ideation through to delivery. Once a new service or product ...

transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems … scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Deputy Head of Service for Performance & Quality you will: Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service Produce management information ...

Knowledge and Service Transition Manager A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis. Knowledge and Service Transition Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting … transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. Knowledge and Service Transition Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

entire SAP Application Managed Services (AMS) practice for onshore operations and growing this practice area year on year. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring … delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build ...

which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: London Hybrid minimum 2 days a week … will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related ...

modern cloud-based workloads and services. Reporting to Director of GCP Platform, this role will be responsible for leading development, sales, solution and delivery of GCP Cloud capabilities. You will lead a team of Sr. Cloud Architects and Engineers to build and deliver GCP Cloud platform capabilities ensuring high … availability, security and efficiency for our customers. This role will be accountable for ensuring delivery excellence and providing thought leadership to Our customer’s executive and technical leadership. Responsibilities: GCP Platform Strategy and Development: In this role, you will lead development of GCP Cloud Modernization offerings for customer ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

Media Industry experience is a must. Responsibilities : Lead end-to-end delivery of complex, large-scale software and platform programmes, ensuring on-time, high-quality outcomes. Provide architectural and technical oversight across engineering teams, ensuring alignment with enterprise standards and best practices. Drive DevOps adoption, including CI/… pipelines, automation, and release governance across multiple teams. Own delivery assurance, including RAID management, technical debt control, vendor performance, and commercial oversight. Manage senior stakeholders and executives, translating complex technical topics into clear business outcomes. Requirements : Proven experience in technical delivery leadership roles within software-intensive, complex engineering ...

client journey, ensuring clients receive exceptional support, swift incident resolution, and a seamless upgrade experience. This role leads a highly capable team of Service Delivery Managers and Support Analysts who are responsible for managing customer-reported issues, resolving software defects, and coordinating upgrades to safeguard platform stability … Knowledge A strong track record of leading customer-centric operational functions within enterprise software or SaaS environments. Deep expertise in major incident and service management, with a focus on restoring service quickly and protecting customer confidence. Extensive experience planning and executing software releases and platform upgrades, ensuring seamless ...

Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence … Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing ...

handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA. Provide Level 3 support to Operations and Delivery to drive incident resolution. Provide Recommendations to improve Contact Center platform stability. Perform Sizing and Capacity management of Calabrio WFO Solutions. Define Reporting, Monitoring … based upon experiences in Contact Center Performs Root Cause Analysis & Track and update key performance metrics. Act as a point of contact for all service delivery issues/pending work/escalations Provide team support and process improvements through individual contributions. Maintain and Update Knowledge Base and documentation ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. ...

seeking a proactive, technically skilled, and customer-focused Field Engineer to support our London operations. You’ll be a key part of NCG’s service delivery team, working hands-on across customer environments to install, maintain, and troubleshoot network and connectivity infrastructure. This position is ideal for someone … customer incidents, hardware replacements, and network troubleshooting. · Respond to Priority 1 (P1) incidents across London, attending customer sites within SLA. · Collaborate with the Customer Service Operations Manager and internal engineering teams to align on daily priorities and ensure service quality. · Maintain accurate documentation, site notes, and asset records ...

technology and career development. Role Summary The role is to join the organisation’s highest profile customs transformation project as part of an experienced delivery team. As an analyst you will work alongside the client to define and implement requirements and configurations for the business rule engine which will … Great communication skills. The ability to tailor communication both to business and technical audiences Excellent client/stakeholder relationship skills with prior experience in service delivery (full training provided) Keen desire to learn new technology and improve processes ...

About the Company The IT Manager is accountable for ensuring EC Markets’ IT operations, infrastructure, and service delivery comply with FCA expectations, internal IT policies, and audit requirements. This role owns IT governance, operational controls, and day-to-day IT management, acting as the primary interface between technology … devices, and systems in line with Joiners-Movers-Leavers controls. Maintain asset registers, licence management, and system inventories. Vendor & Third-Party Management Manage IT service providers, MSPs, SaaS vendors, and technology suppliers. Ensure contracts, SLAs, and security assurances meet FCA and internal requirements. Support due diligence and ongoing monitoring ...

Responsibilities Lead, support and mentor a cross-skilled team of digital forensic practitioners. Set team priorities, plan workloads and maintain consistent, high-quality service delivery. Ensure all forensic activity complies with ISO 17025, the FSR Code and internal quality standards. Oversee method validation, documentation updates and accreditation development. Manage ...

strong business cases. - Ensure a collaborative approach for solution design across all areas of IT, including IT Systems, IT Business systems and IT Service Delivery. - Work with internal teams to ensure that all solutions delivered are consistent with agreed-upon standards and deliver maximum value to the firm. - Utilise ...