1 to 25 of 33 Service Delivery Jobs in Edinburgh

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary More ❯

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high … level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will … be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and More ❯

As Edinburgh’s principal transport provider, Lothian has been providing the city with a first-class public transport service for over a century. In more recent years they have expanded to provide the same great services within Midlothian, East Lothian and West Lothian. As their Digital Operations Apprentice, you will provide support for the Operations and Service Delivery … to mailing lists and MyLothian (intranet) as and when required. Manual collection of data from legacy systems that do not directly sync to Power BI reports. Working with the Service Delivery Team to produce and update operational lists and tracking sheet and overseeing uniform supplies. What qualities should you have? Excellent written and verbal communication skills. Good organisational … skills and the ability to multi-task. Resilience under pressure and shifting priorities. Excellent attention to detail. Strong customer service focus. Ability to work independently and as part of a team. Discretion and ability to maintain confidentiality. Assertive, can-do approach. Agile and positive attitude to change. Strong sense of integrity and accountability. Salary: £18,000 per annum. Working More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are … uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An understanding of large scale infrastructure technologies including but not limited to: End User Device Configuration; Software Delivery; Hybrid Cloud Computing; Infrastructure Security Controls; Device Management Processes and Tools. • Modern cloud based device management tools and technologies such as Intune, Windows Autopilot, cloud hosted virtualised devices, or More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

and evolve secure, scalable, and resilient services. Work closely with fellow team members - including SREs, QA leads, and automation engineers - to ensure platform reliability and maturity. Work closely with delivery leads across delivery teams to define and embed technical standards, architectural direction, and best practices. Support delivery teams by removing friction, enabling flow, and providing architectural clarity. … capabilities to enhance platform efficiency, developer experience, and operational insight - from intelligent observability to automated documentation and beyond. Collaborate with internal stakeholders across the wider organisation (e.g., Operations, Compliance, Service Delivery, IT) to ensure platform alignment with business needs. Occasionally consult with customers to provide technical insight or support when platform-related queries arise. Overall we are looking More ❯

Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards … name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents What we are looking for Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

Scrutiny Planning Team Leader 6 Month Contract (Inside IR35) Remote Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

Scrutiny Planning Team Leader| 6 Month Contract | (Inside IR35) | Remote | Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted … modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework. Our Technology team is responsible for: Software Development Infrastructure DevOps and Automation Service Delivery Project Management Brief Role Objective: The development and QA teams are responsible for developing our core systems to the meet the changing needs of the business. The … to analyse business requirements and to investigate and analyse problems, in order design appropriate solutions. Excellent verbal and written communication abilities. Strong interpersonal skills with a focus on client service and attention to detail. Proven ability to meet project deadlines. Project professionalism, enthusiasm and a willingness to achieve results. At least 3 years experience as a Developer, in a More ❯

Life ( Job Number: ) Department of Geography Open-Ended/Permanent - Part Time Working Arrangements : TBC Closing Date Closing Date : 24-Aug-2025, 3:59:00 PM Disclosure and Barring Service Requirement : Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique … developing and coordinating the Centre's external relationships in academic, commercial, funding, and policy sectors. The research development aspects of the role will include: coordinating with partner institutions on delivery of research programmes; identifying research funding opportunities and supporting early career researchers in grant applications; working with the Directors on strategic planning; conducting reviews and evaluations; supporting researchers on … project planning and delivery; and contributing to the development and promotion of associated training programmes. The postholder will also direct the Centre's external relations activities, including by: developing mutually beneficial national and international partnerships with academic, commercial, policy, and voluntary sector partners to develop research and collaboration opportunities and influence wider policy and funding agendas; working with the More ❯

in operational improvement and change management. You'll work closely with the clinic's management team to assess current operations, identify gaps, and help drive a cultural shift in service delivery. Key Responsibilities Support the design and implementation of a new operating model. Provide operational coaching and guidance to the management team. Conduct process mapping and gap analysis to … help define the "to-be" model. Bridge operational gaps and support the team through change. What We're Looking For Proven experience as a Business Analyst in operational or service environments. Strong stakeholder engagement and coaching skills. Experience in healthcare or similar sectors is a plus. Ability to work independently and influence change at all levels. This is a … opportunity to make a real impact in a meaningful sector. If you're ready to bring your operational expertise to a team that's passionate about improving care and service delivery, we'd love to hear from you. Apply now or send your CV to (url removed More ❯

you thrive in transformation programmes where tech, people, and strategy meet ? This role is at the heart of a transformation programme, where your expertise will shape the design and delivery of a single HR platform that goes far beyond booking holidays or viewing payslips- its a gateway to career development, people analytics, and smarter decision-making. Your work will … directly support a modern, data-informed culture that puts people first. What Youll Do: Lead the end-to-end design and delivery of a new HR technology solution that enhances colleague experience through automation, mobile access, and intuitive self-service. Ensure the solution aligns with best practice HR processes, organisational strategy, and technical architecture. Collaborate across People, IS, and … sustainable, future-ready platform. Support testing, implementation, and change management to ensure successful adoption and long-term impact. Provide insight and data analytics to empower decision-making and improve service delivery. What Youll Bring: Proven experience delivering SaaS-based HR technology solutions in a medium to large organisation. Strong understanding of HR processes, data structures, and service delivery More ❯

be working in partnership with St Columba's Hospice Care to appoint a new Head of Digital Services - a strategic leadership role that will shape the future of digital delivery and innovation at one of Scotland's most respected independent charities. St Columba's Hospice Care has been delivering exceptional palliative and end-of-life care across Edinburgh and … Services will lead the Hospice's overall digital and IT strategy. Working as part of the senior leadership team, the role will be responsible for: Driving the development and delivery of digital programmes and technology transformation Leading a high-performing IT team to ensure responsive, secure, and user-centred systems Managing operational delivery, cyber risk, business continuity and … of AI, to improve efficiency and access Supporting cross-organisational change and digital innovation aligned to Hospice values The postholder will work across departments to deliver system improvements and service redesign that benefit staff, volunteers, patients, and families-ensuring digital capability is a core enabler of the Hospice's strategic ambitions. The Person We are looking for a credible More ❯

someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯

who loves diving into complex WiFi and networking issues while mentoring and coaching others. What You'll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampede's SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products … and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What We're Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge - TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯

force behind the Hub's success-hands-on, proactive, and central to smooth daily operations. Overseeing facilities, tenant services, and health and safety, the OFM will ensure top-tier service delivery to our vibrant community of innovators in Life Sciences, Food & Drink, ICT, and related sectors. This role is crucial to keeping the Hub running efficiently, safely, and … or facilities management-ideally within an innovation hub, commercial space, or mixed-use environment. You'll have a good understanding of Planned and Reactive Maintenance systems, contractor coordination, and service level agreement (SLA) monitoring. Experience managing technical facilities such as laboratories, ICT infrastructure, or controlled environments would be a strong advantage. For more information please visit: For a confidential More ❯