11 of 11 Service Delivery Jobs in Edinburgh

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM … Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions ...

Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places that you work … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Your Role Drive sales activities and business development around ServiceNow solutions, identifying opportunities fornew business, and building relationships with key clients. Lead ...

issues, enhance workplace technology services, and drive positive outcomes. You'll have the opportunity to take ownership of your work, contribute ideas that improve service delivery, and collaborate with experienced professionals who will support your continued growth and development. CGI was recognised in the Sunday Times Best Places … dedicated Tech Bar service. You will take ownership of a wide range of desktop, hardware, software, and workplace technology issues, ensuring incidents and service requests are resolved efficiently and professionally. Your ability to build strong relationships with users and deliver an excellent support experience will be central to your ...

Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth day-to-day operation of IT services. As Team Leader, you will be responsible for leading and supporting … team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer-focused environment while supporting the effective delivery ...

TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: £15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. … plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point ...

TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: £15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. … plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point ...

logging integration (CloudWatch) - Optimise storage and performance - Establish a repeatable, scalable operating model for Linux workloads - Support knowledge transfer and upskilling within the Service Delivery team - Collaboration and Coaching: A track record of working across traditional infrastructure teams, supporting capability uplift and process embedding. - Documentation and Knowledge Transfer ...

logging integration (CloudWatch) - Optimise storage and performance - Establish a repeatable, scalable operating model for Linux workloads - Support knowledge transfer and upskilling within the Service Delivery team - Collaboration and Coaching: A track record of working across traditional infrastructure teams, supporting capability uplift and process embedding. - Documentation and Knowledge Transfer ...

logging integration (CloudWatch) Optimise storage and performance Establish a repeatable, scalable operating model for Linux workloads Support knowledge transfer and upskilling within the Service Delivery team Essential Skills & Experience: Proven experience administering Red Hat Enterprise Linux (RHEL 8/9) in enterprise environments Proven ability to translate cloud ...

software development lifecycle. You'll work on cutting-edge web applications using Laravel, React, Next.js and TypeScript while helping shape the future of digital service delivery and AI-assisted workflows. The Role As a Senior Full Stack Developer , you will work across backend, frontend, cloud infrastructure and platform … features, including validation, automation and intelligent workflow enhancements Collaborating with engineers, DevOps specialists, security teams and stakeholders Supporting the rollout of new products and service offerings Technical Skills & Experience To be successful as a Senior Full Stack Developer , you should have: Essential 3+ years' commercial Full Stack Development experience ...

capability for Key Management services, ensuring their operational health and reliability. You’ll also lead a team of engineers, collaborating with stakeholders to enhance service delivery and compliance. The ideal candidate will possess significant leadership experience, strong understanding of Key Management concepts, and the ability to influence across ...

deep, end-to-end understanding of HR processes and employee journeys, ensuring Workday configuration supports simplicity, consistency and scalability.Lead and manage a small internal delivery team of functional and technical specialists, using an optimal blend of internal capability and third party partners.Service Delivery & Operational ExcellenceEnsure stable, secure … informed decision making by senior stakeholders.Vendor & Relationship ManagementOwn the relationship with Workday and third-party implementation and support partners.Ensure partners deliver against agreed outcomes, service levels and budgets, with clear accountability and performance management.Continuous Improvement & ChangeIdentify opportunities to simplify processes, automate activity, and improve user experience across the employee ...