1 to 25 of 31 Service Delivery Jobs in Edinburgh

Apply: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail JobId=1218Employer: Ministry of JusticeJob summaryThis position is based NationallyJob descriptionLead Service ArchitectLocation: National*Closing Date: 30th SeptemberInterviews: W/C 12th October (subject to change)Grade: G6(MoJ candidates who are on a specialist grade, will … RolePlease note this role requires you to pass Security Check clearance. Please click on the link for details. We’re recruiting for a Lead Service Architect here at Justice Digital, Data and Science to be part of our warm and collaborative Technology Services Delivery (TSD) team.As Lead Service ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Audit Technology Support & Implementation Manager is responsible for leading the day-to-day operation of the ATT Support function, ensuring consistent, high-quality delivery of support across Audit Tools and Techniques (ATTs). The role will act as the primary escalation and coordination point between the support function … effectively and efficiently. The role plays a central position within the ATT support model, acting as the primary escalation point and ensuring alignment between service delivery, audit team needs, and the broader Transformation and ATT landscape. In doing so, the role enables audit teams to confidently adopt ...

Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records. Raise purchase orders … maintain accurate digital records across multiple business systems to support effective service delivery and stock management. Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage. Use Microsoft 365 applications, including Outlook, Excel ...

Define agent roles, responsibilities, decision rights and control boundaries. Design operating models incorporating: Human-in-the-loop controls Exception handling Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Our client guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks … programmes. 6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 7. Benefits ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

consistently high standard. Key Responsibilities and Skills Operational Leadership Keep an overall view of how the account runs, and lead its day-to-day delivery Work with the QA, Automation and Pod Lead teams to find what's slowing things down and fix it Make sure work is delivered … accurately, efficiently and in line with agreed service levels (SLAs) Spot where automation or AI could save time or improve quality Brief our technical automation and AI teams clearly on what's needed, and see it through Data, Reporting & Risk Work with the Key Account Manager to read ...

team. Visit to learn more. About the Role We are seeking outstanding Executive/VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Establish governance frameworks for agentic operations. Define agent roles, responsibilities, decision rights and control boundaries. Human-in-the-loop controls Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Atos guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled … programmes. 6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 7. Benefits ...

management from product design through release and ongoing enhancements.- Software Development LeadershipProvide strategic oversight to software development teams responsible for Marlin technology.Ensure timely, reliable delivery of high-quality software releases.Promote agile development practices, engineering excellence, and continuous improvement.- Technical Support & Customer SuccessOversee technical support operations to deliver fast, effective … customer resolution and high customer satisfaction.Ensure customer feedback informs product enhancements, bug fixes, and roadmap decisions.Strengthen customer retention through high service quality and strong post-sales engagement.- Financial & Operational ManagementLead budgeting, resource planning, and cost optimization across all functions.Monitor financial performance and implement corrective actions to meet or exceed ...

acquires fundamental SQL skills. Validates investment data by comparing it against third-party market data sources. Nurtures relationships with data providers, clients, and service delivery managers. Contributes to the operational maintenance of reference data products. Develops a foundational understanding of fixed income and equity investments. Reviews and updates ...

aligned with organisational priorities. Lead the corporate business planning process, bringing together strategic planning, budgeting, workforce planning, performance measurement and reporting to support effective delivery and continuous improvement. Lead the implementation and continued development of the People Strategy, fostering an inclusive and high-performing organisational culture aligned with Crown … Data and Digital Strategy, ensuring that data is effectively governed and accessible, and that secure and scalable digital solutions support organisational performance and service delivery. Strengthen organisational resilience, supporting informed decision-making and the effective delivery of strategic priorities. Embed a culture of innovation, efficiency and data ...

join an established technical team based at one of their key customers. You'll work as an extension of the customer's IT Service Delivery and Support teams, right in the middle of a live digital transformation programme. It's a great chance to learn modern security technology … quickly, on real-world projects. What You'll Be Doing Acting as a triage point for service tickets, and communicating clearly with end users and stakeholders Identifying and prioritising tickets by how critical they are and how much they affect the business Handling end user support requests and technical ...

acquires fundamental SQL skills.* Validates investment data by comparing it against third-party market data sources.* Nurtures relationships with data providers, clients, and service delivery managers.* Contributes to the operational maintenance of reference data products.* Develops a foundational understanding of fixed income and equity investments.* Reviews and updates ...

Data Management Operations Analyst delivers a reliable, high-quality market data management service, ensuring data is accurate, timely, well-governed, and fit for purpose. The role supports internal stakeholders by managing data requests end-to-end, contributing to data-related change initiatives when allocated, applying governance controls, producing operational … Analyst is expected to build knowledge across multiple data domains over time, supported by training, coaching, and on-the-job experience.## Responsibilities**BAU Service Delivery*** Deliver accurate, timely, and complete data across supported data domains, including pricing, static data, instruments, companies, index data, income, and reference data* Manage ...

Title Data Management Operations Analyst - 13 month fixed term contract Department Data Services-BG-UK Responsibilities BAU Service Delivery Deliver accurate, timely, and complete data across supported data domains, including pricing, static data, instruments, companies, index data, income, and reference data Manage data requests and mailbox queries through … interactions Decision Authority Executes tasks within documented procedures Escalates issues outside agreed tolerances What success looks like: Delivering a reliable, high-quality market data service that is accurate, timely, complete and aligned to the needs of internal stakeholders and the wider business. Building trusted relationships across the firm, working ...

Service Designer: Colleague Experience & CRM Transformation Duration: 6 months, with potential for extension Location: Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will … combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements. A key element ...

role you will:Lead HR Consulting projects across HR strategy, HR process & experience re-design, HR function optimisation and HR-led enterprise transformationLead global delivery teams to deliver the best outcomes for our clients on our HR transformation projects.Own client relationships and help to lead our clients to deliver … analysis to deliver data driven insights, recommendations, and innovation to solve our client’s challenges. Design and develop innovative HR operating models, including Service Delivery Models, using best-in-class research and insights.Leverage leading practice and conduct workshops with clients to re-design HR processes, with experience ...

charity across Scotland. You will lead IT infrastructure, cloud platforms, networks and end-user services, driving proactive improvements and a roadmap-led approach to service delivery. You will manage a skilled team, collaborate with stakeholders, strengthen cyber security, achieve Cyber Essentials Plus, and ensure responsive support for staff ...

seeking an Audit Technology Support & Implementation Manager to lead ATT support, coordinate onshore/offshore teams, and ensure scalable, high-quality service delivery across ATTs. You will act as primary escalation point, monitor demand, manage resources, and drive continuous improvement in processes and tools to empower audit teams ...

Eden Scott is recruiting for a National Portfolio Director - National Business Services on behalf of Public Services Delivery Scotland. This is a high‐level national leadership role coordinating ERP transformation across NHS Boards in Scotland to deliver integrated finance, HR, payroll and procurement services. The post is Edinburgh-based ...

Overview As a Senior IT Engineer, you’ll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You’ll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability … Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client ...

providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self management and community recovery services to support people across Scotland to manage their health as well … track record of managing modern cloud-based systems, virtual environments and technologies, and IT infrastructure, alongside a passion for continuous improvement and customer-focused service delivery. Equally comfortable shaping departmental priorities as rolling up your sleeves to resolve operational challenges, you will be a collaborative leader who can inspire ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...