15 of 15 Service Delivery Jobs in Edinburgh

Client Service Delivery Manager Permanent employee, Full time UK and Edinburgh Head Office £40,000 - £50,000 per year Job Description Who We Are At SmartPA, we don't just provide support - we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of … this dynamic, client facing department, you'll be the heartbeat of our business - delivering high impact, tailored support to a key client account daily. In the role of Client Service Delivery Manager, you'll take ownership of team performance and service delivery excellence. You'll oversee day to day operations, solve challenges proactively, and ensure your … working very closely with a global tech giant. This leadership role is responsible for the overall performance of the team, crucially ensuring client happiness, flawless brand representation, and continuous service quality improvement. What Your Day Will Look Like Client Relationship & Advocacy: Serve as the point of escalation and liaison for key clients, actively managing expectations and ensuring proactive, solution More ❯

naturalised British (i.e. originally a foreign national). SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within … as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme. Main Purpose of the Role The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. … This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support. Key Responsibilities of the Role Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and More ❯

naturalised British (i.e. originally a foreign national). SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within … as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme. Main Purpose of the Role The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. … This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support. Key Responsibilities of the Role Run the Service Desk : you will be responsible for the health of the service queue, triaging issues, setting and More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

and evolve secure, scalable, and resilient services. Work closely with fellow team members - including SREs, QA leads, and automation engineers - to ensure platform reliability and maturity. Work closely with delivery leads across delivery teams to define and embed technical standards, architectural direction, and best practices. Support delivery teams by removing friction, enabling flow, and providing architectural clarity. … capabilities to enhance platform efficiency, developer experience, and operational insight - from intelligent observability to automated documentation and beyond. Collaborate with internal stakeholders across the wider organisation (e.g., Operations, Compliance, Service Delivery, IT) to ensure platform alignment with business needs. Occasionally consult with customers to provide technical insight or support when platform-related queries arise. Overall we are looking More ❯

AI Developer Contract Length: 6 Months (with potential for extension) IR35 Status: Outside IR35 Location: Remote Client: UK Government Organisation Role Purpose We are seeking a highly skilled and delivery-focused AI Developer to join a high-profile project within a UK government organisation. Your primary mission will be to design, build, and integrate innovative AI solutions leveraging the … Microsoft Azure AI stack, with a specific focus on Microsoft Copilot technologies. You will be instrumental in developing proof of concepts and production ready applications that enhance public service delivery, improve operational efficiency, and unlock new insights from government data. This role requires a blend of technical expertise, practical problem solving, and an understanding of secure, public sector … development, customisation, and integration of Microsoft Copilot solutions, including Copilot for Microsoft 365 and the development of custom Copilots using Azure AI Studio and Copilot Studio. End to End Delivery: Take ownership of the end to end development lifecycle, from rapid prototyping and proof of concept to deploying scalable, secure, and maintainable solutions in a government cloud environment. API More ❯

proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities … Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security More ❯

proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities … Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security More ❯

Head Resourcing are currently working exclusively with a fintech firm who are looking for a Head of IT/Cloud to lead thedesign, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best practices, and … oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all IT tools … SharePoint. Drive AI productivity and automation strategies, identifying opportunities to enhance internal efficiency Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and accesscontrol. Lead DevOps initiatives that support the software development lifecycle through More ❯

Head Resourcing are currently working exclusively with a fintech firm who are looking for a Head of IT/Cloud to lead thedesign, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best practices, and … oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all IT tools … SharePoint. Drive AI productivity and automation strategies, identifying opportunities to enhance internal efficiency Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and accesscontrol. Lead DevOps initiatives that support the software development lifecycle through More ❯

and maintain backup/recovery processes to ensure data integrity and availability Support and maintain critical infrastructure, including servers, virtualization platforms, and storage offerings Lead and contribute towards the delivery/implementation of related IT projects such as migrations/improvements/etc., ensuring timely delivery and adherence to standards Provide First/Second line support, troubleshooting and … servers/storage/virtualization) and ideally both Network Attached Storage offerings and Cloud-Native alternatives Ability to manage multiple technical projects simultaneously Awareness of change control processes and service delivery best practices Why this one? This business is known for evolving with the times - investing heavily in its impressive and rewarding-to-work-on product line over More ❯

and maintain backup/recovery processes to ensure data integrity and availability Support and maintain critical infrastructure, including servers, virtualization platforms, and storage offerings Lead and contribute towards the delivery/implementation of related IT projects such as migrations/improvements/etc., ensuring timely delivery and adherence to standards Provide First/Second line support, troubleshooting and … servers/storage/virtualization) and ideally both Network Attached Storage offerings and Cloud-Native alternatives Ability to manage multiple technical projects simultaneously Awareness of change control processes and service delivery best practices Why this one? This business is known for evolving with the times - investing heavily in its impressive and rewarding-to-work-on product line over More ❯

client is looking for a highly skilled HR Transformation Project Manager to join their team on an initial 6 month contract. Key Responsibilities: Project Leadership: Lead end-to-end delivery of HR transformation projects, including planning, execution, monitoring, and reporting. Stakeholder Engagement: Collaborate with senior HR leaders, business units, and external partners to ensure alignment and buy-in. Change … and implement change strategies to support adoption of new HR processes, systems, and ways of working. Process Improvement: Identify opportunities for streamlining HR operations, enhancing employee experience, and improving service delivery. Technology Enablement: Partner with IT and HRIS teams to implement digital HR solutions (e.g., Oracle HCM,Workday, SuccessFactors, ServiceNow). Risk & Compliance: Ensure projects comply with regulatory requirements More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

fire alarms, intruder alarms, CCTV, and access control. Diagnose and fault find system issues, ensuring timely and effective resolution. Support small scale installations and commissioning when required. Maintain accurate service and maintenance records and complete all required documentation. Ensure compliance with BS 5839, BS 5266, PD 6662, and NSI standards. Work safely, following all health & safety policies, RAMS, and … site specific requirements. Provide technical support and guidance to colleagues and clients. Maintain excellent client relationships through professional communication and reliable service delivery. Person Specification Proven experience servicing and maintaining access control, CCTV, and intruder alarm systems. Practical knowledge of fire alarm servicing (experience with GENT systems advantageous). Strong technical and IT skills, including Windows operating systems and More ❯