11 of 11 Service Delivery Jobs in Edinburgh

We're hiring: Service Delivery Manager We're seeking a detail-driven and experienced Service Delivery Manager to take ownership of system health, performance, and stakeholder satisfaction across our technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers … the ideal opportunity to make a lasting impact. As a Service Delivery Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical … incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring service-level compliance, audit readiness, and strong documentation practices Building productive relationships with internal and external stakeholders Overseeing infrastructure-related projects and vendor contracts to More ❯

Service Delivery Manager An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow . This role will suit someone with strong end-to-end service lifecycle experience, covering everything from … proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform. Key Responsibilities: Take ownership of platform performance and service reliability. Manage the full service lifecycle, ensuring stability, security, and efficiency. Oversee infrastructure components including VM, containers, networking, and patching. Lead regular third … aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong working knowledge of ITIL v4, particularly in More ❯

Service Delivery Manager £65,000 - £75,000 Edinburgh/Glasgow - hybrid Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory More ❯

our clients to deliver transformative projects. From the development of organizational benefits through better information management, to the application of user-focused discovery and service delivery - we have a vision for change. Our global programme to connect People, Data and technology is focused on delivering beyond expectations, creating … that considers digital twinning, smart cities, automation, and novel applications of computer vision and data science. We are looking for exceptional individuals who demonstrate delivery excellence, an innovation mindset, a deep understanding of digital technology and collaborative behaviours to help lead our most important programmes with respect to information … management. You will champion the application and value of information management alongside our clients, apply your knowledge in user-focused discovery and service delivery to target real benefits across the lifecycle of asset delivery in the Architecture, Engineering and Construction sectors. We love different - be it your More ❯

seeking a Shared Services Manager to join our dynamic team. In this role, you will lead and coordinate the shared services function, ensuring seamless delivery of administrative, financial, IT, and procurement support across the organisation. If you're passionate about the energy sector and are looking for a rewarding … and accountabilities Manage and oversee shared administrative functions including procurement assistance, Travel and Manning, Stores and Logistics and IT coordination. Develop and implement streamlined service delivery models to improve internal efficiency. Ensure consistent service levels across departments by establishing clear SLAs and KPIs. Act as the primary … point of contact for escalations related to shared service areas. Supervise and mentor shared services staff to ensure high performance and professional growth. Collaborate with department heads to identify support needs and deliver timely solutions. Ensure compliance with company policies, procedures, and applicable legislation. Monitor budgets related to shared More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery, client-facing teams orchestrating … all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2. Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4. Client … designs and conceptual architectures supported with technical presentations. Build proof of concept working designs to illustrate a proposed solution. Collaborate with Product, Sales and Service users to craft and convey clear, impactful and engaging messages that tell a comprehensive story. Demonstrate, deepen and evolve your expertise with a focus More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Business Service Placement - Smarter Working Team We are currently recruiting for a placement student to join our Smarter Working team for a 6-week period over summer 2024. This is a paid opportunity. We welcome applications from all sections of the community. The role You will be working in … Smarter Working, our innovation team, who use process, automation, technology, data, and knowledge to improve internal efficiency and enhance service delivery for our clients. This placement will provide a unique opportunity to work alongside our lawyers, analysts, and technology specialists. Your responsibilities will be varied but are likely More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and … to more junior staff. Work closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets. … offers High Street discounts and savings from retailers and services providers) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

preferred) About Alemba Alemba is a B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and … financial services. With a commitment to innovation and excellence, we empower businesses worldwide to streamline their service management processes and enhance service delivery. We are part of the Volaris Group, a collection of vertical market technology companies. With ambitious growth goals for 2025, including driving 10% organic growth More ❯