12 of 12 Service Delivery Jobs in Edinburgh

us in shaping the future of financial services through innovation and excellence. Where Purpose Meets Career Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension … Your work will have a significant impact on our clients and the industry. Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery. Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency. Engagement at the Highest Levels: Collaborate directly with senior leadership, and … participate in board meetings, providing you with a unique opportunity to influence strategic decisions. Key Responsibilities As a Client Delivery Executive, you will oversee contract and project execution in alignment with defined budgets and plans, coordinating with key stakeholders, including the Industry Operations team and Horizontal Operations team. Solution Design and Delivery: Drive end-to-end delivery More ❯

A Senior XDR Engineer proactively enhances customer security by leveraging the Microsoft ecosystem and implementing strategic configuration changes, while enhancing the quality and efficiency of the company's service offerings by conducting thorough quality checks, implementing continuous improvements and working directly with our customers to ensure the delivery of high-standard managed services. What I Do Is: Customer … promptly and effectively, ensuring high levels of customer satisfaction. Quarterly Progress Reports: Prepare and deliver detailed quarterly progress reports for customers, highlighting key achievements, areas for improvement, and future. Service Documentation: Ensure all processes and configurations are well-documented and accessible. Training and Mentoring: Provide training and mentoring to junior team members, fostering a collaborative and knowledgeable team environment. … Process and Service Improvements: Identify and implement process/service improvements to enhance service delivery and operational efficiency. Customer Feedback and Service Improvement: Review customer feedback and service improvement suggestions and implement changes to improve overall customer experience and service quality. More ❯

Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents Requirements Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with … Microsoft Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Soft Skills Excellent communication skills with … ability to explain technical concepts to non-technical users Strong problem-solving abilities and logical troubleshooting approach Customer service orientation with patience and empathy when dealing with frustrated users Ability to work effectively under pressure and manage multiple priorities simultaneously Detail-oriented with strong organisational skills and ability to maintain accurate records Industry Knowledge Understanding of ITIL framework and More ❯

etc.). Interact with the Customer Enterprise Architect to ensure that the services the provider delivers are aligned with the reference architecture, architecture guidelines, principles, policies, and technology and service standards. Handle applications and infrastructure architecture discussions with customer. Develop a vision and roadmap for the Infra, Cloud & Security Services as directed by the customer that address the changing … business and technical needs. Proactively bringing new and innovative technical and service solution suggestions to the customer, as required and defined in the Agreement. Ensure that services and technology are compliant with internal and external rules and policies. Develop new solutions to meet business requirements for technology and service architectures. Understand and select tools to implement the service delivery performance measurements required for performance management. Develop and maintainIT architecture frameworksto support business goals. Defineroadmaps, standards, and best practicesfor IT infrastructure and operations. Leadcloud migration strategiesand optimiseAzure & AWSenvironments. Ensurenetwork security, compliance, and risk managementacross IT systems. Collaborate withService Desk and End User Computing teamsto enhance user experience and support efficiency. Architect and implementAzure & AWS cloud solutions, ensuring More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

a Senior Business Analyst, contributing to a major digital transformation in education, research, and innovation. This role is pivotal in shaping future technology strategies, improving system integration, and enhancing service delivery across Scotland’s tertiary education landscape. Day-to-day of the role: Review systems and hosting models, assess contracts, and define transition costs. Explore options like buy More ❯

You'll work across several enterprise-level programmes, including a major Body Worn Video (BWV) Project aligned with a national rollout, as well as other initiatives that are reshaping service delivery across the country. As a PMO Analyst, you will: Deliver accurate and insightful analysis across the full project lifecycle Support governance, reporting, and assurance for transformational change … Enable informed decision-making for senior leadership Contribute to the successful delivery of national programmes Benefits Include: 25 days annual leave + 11.5 public/privilege holidays (rising to 30 days after 4 years) Generous Civil Service Pension (employer contribution averaging over 28.97%) Flexible working hours and a family-friendly approach Cycle to Work Scheme and Season Ticket More ❯

inconsistencies and working to resolve them.- Design and deliver interactive dashboards that support both day-to-day management and strategic planning.- Support business improvement projects aimed at enhancing customer service, increasing efficiency, and reducing costs.- Audit and analyse internal processes and data to identify opportunities for improvement.- Collaborate with service areas and corporate teams to ensure insights are … decisions at all levels of local government.- Work across a diverse range of services, gaining broad insight into public operations.- Drive innovative use of data and technology to improve service delivery.- Help shape the future of performance and improvement within local government.Ready to Make a Difference If you’re an experienced Power BI specialist who loves transforming data into More ❯

Language Models (LLMs) to automate document analysis and decision-making processes. You'll contribute to R&D efforts, integrate solutions into existing platforms, and help drive innovation in digital service delivery.. What You'll Need to Succeed You'll bring strong technical expertise and a proactive, collaborative mindset. Key skills and experience include:Technical Proficiency AI/ML technologies … and non-technical audiences Experience supporting production systems and disaster recovery planningYou'll also be expected to contribute to mentoring, team events, and continuous improvement of development processes and service quality. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call More ❯

Language Models (LLMs) to automate document analysis and decision-making processes. You'll contribute to R&D efforts, integrate solutions into existing platforms, and help drive innovation in digital service delivery. . What You'll Need to Succeed You'll bring strong technical expertise and a proactive, collaborative mindset. Key skills and experience include: Technical Proficiency AI/ML … non-technical audiences Experience supporting production systems and disaster recovery planning You'll also be expected to contribute to mentoring, team events, and continuous improvement of development processes and service quality. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯