8 of 8 Service Delivery Jobs in Milton Keynes

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

exciting opportunity to own and shape a best-in-class facility, drive improvements and contribute to business growth. Key responsibilities: • Leadership & Team Development - Act as a role model, driving service excellence, training, and development for all team members. • Compliance & Safety - Ensure adherence to health & safety, security procedures and compliance accreditations, maintaining a safe working environment. • Operations & Maintenance - Manage … ensuring expenditure aligns with agreed objectives and delivers best value. • Energy Efficiency & Infrastructure - Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency. • Client Engagement & Service Delivery - Lead client tours, ensure service excellence, support project delivery, and maintain high client satisfaction. • Risk Management - Maintain an up-to-date Risk Register, oversee all More ❯

data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify … and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct root cause analysis to identify trends and implement measures that … foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of service level agreements. Develop new or enhance existing reports to add value to the Field teams operations. Perform thorough More ❯

with a familiarity with legal and regulatory frameworks related to complaints management. Experience Demonstrable experience in resolving customer complaints with positive outcomes Experience in working with others to improve service delivery and challenging poor performance. Experience in working collaboratively cross-departmentally to achieve positive outcomes for the customer and business. Production of reports. Experience in a Private Equity … Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain … customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

and identify issues proactively. • Investigate and resolve performance, networking, or application related incidents. • Support backup, disaster recovery, and business continuity processes. • Participate in an on-call rota to maintain service availability outside standard hours. Documentation, Collaboration, and Process Improvement • Document technical procedures, system changes, and customer configurations clearly and accurately. • Collaborate with European teams to ensure consistent service More ❯

growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding, and innovation while supporting the More ❯