1 to 25 of 33 Service Delivery Jobs in Milton Keynes

Unisys Milton Keynes, England, United Kingdom Join or sign in to find your next job Join to apply for the Proactive Engineer Delivery Lead role at Unisys Unisys Milton Keynes, England, United Kingdom 14 hours ago Be among the first 25 applicants Join to apply for the Proactive Engineer Delivery Lead role at Unisys What Success Looks Like … In This Role Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation Engineers to build and implement successful use cases, showcasing real value through improvements, tangible savings, and benefits. Customer Relationship Management: Develop and maintain excellent … troubleshooting. Identify opportunities for process improvements within the proactive engineering team. What Success Looks Like In This Role IMPORTANT: This role requires you to be eligible for Security Clearance Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive More ❯

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work … alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

Service Transition Manager, SC We are currently looking for an SC Cleared Service Delivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You … Out of Hours' rota. Interview date: To be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end … methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the wider organisation-to coordinate the service acceptance process, ensuring that new services More ❯

days annual leave (plus bank holidays). Your benefits package includes a car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work … BI dashboards and reports that support internal and external stakeholders Manage Vitesse on-site and support the AGM in driving site performance Collaborate with the customer to continuously improve service delivery What you need to succeed at GXO: Strong experience and a proven track record of Power BI/reporting roles with strong Tableau and SQL skills Expertise More ❯

support. • Respond to and resolve major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and service delivery. • Maintain accurate More ❯

Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive IT transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our … prepared to participate in calls outside of 'typical' UK working hours. About the Role: As IT Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage … to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments More ❯

s performance management systems and arrangements, to ensure the organisation has the information and intelligence it needs to deliver relevant and responsive children’s services. To lead the timely delivery of all relevant statutory returns to central government and to manage the effective preparation, improvement planning and delivery of all performance datasets required during external inspections. To lead … the development of effective working relationships between individual service areas and the team to understand each service’s performance information needs and requirements. Ensuring a comprehensive and customer focused performance management function for all areas of the directorate. To contribute to the wider leadership of the Transformation Agenda to ensure that the team works flexibly and in a … coordinated way to plan and deliver effective and efficient services; encourage the sharing of intelligence and skills across the team so that the service is best placed to drive improvement and maintain high quality services. To provide guidance and advice to the Company in relation to the business requirements for effective ICT solutions and Business System, in line with More ❯

trends to identify potential improvement areas and/or performance deficiencies Provide analytical value creation initiatives to enable prioritization effort Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary … configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. … insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build … dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager … role on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a customer site and as part of a remote team. More ❯

Job Title: Service Delivery Manager (SDM) Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the client lifecycle experience, achieve operational metrics and create successful internal and external partnerships. To identify service delivery improvement initiatives which increase efficiency and enhance the client experience. Duties and Responsibilities: Customer Experience: Using data and insight, the SDM … will ensure that the overall customer experience for their customers is continually improving, particularly by managing the Service Improvement Plans (SIPs) for that customer. The SDM works to improve experience for specific customers who are allocated to them, rather than focusing on the overall regional service. Customer Satisfaction and Customer Churn are the key metrics that the SDM cares … about. Service Management: Work with the heads of departments to lead the delivery of all their customers’ services, ensuring alignment with agreed service levels and quality standards. Meet the customer monthly (or less if requested by the customer) to conduct review meetings which do not focus solely on past performance but instead provide insight and act proactively More ❯

experienced Telecom Solution Architect with a strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a comprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and … teams to integrate Salesforce capabilities with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions. Provide guidance … on best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and continuous improvement. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. More ❯

The Role: As a vital part of the onsite team, the selected candidate will be supporting clients daily. Their commitment to problem ownership, client success, and delivering top-notch service is paramount. Meeting Service Level Agreements and troubleshooting a diverse range of systems are second nature to them. Why Join this Top Partner? Dynamic Service Delivery Function: Enjoy working as part of a broader service delivery function where contributions make a significant impact. Career Progression: The company values career growth as much as the candidate does. Gain relevant qualifications and accreditations to elevate skills, backed by a commitment to supporting professional development. World-Class Environment: Immerse in a world-class environment that thrives More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager … who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in … the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports, dashboards and Quarterly Business Reviews More ❯

Head of Process & Service Design - 12 month FTC CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for … the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The … opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as theHead of Process & Service Design This role is key to shaping and delivering efficient, customer-focused processes and services that support CityFibre's ambition to become a world-class operating company. You'll lead the design and continuous improvement More ❯

Job Title: Interim Director of Global Networks Location: Milton Keynes Security Clearance: DV Clearance Required My client is seeking a strategic and experienced leader to oversee the delivery of global network services across international operations. In this high-impact interim role, you will lead regional teams, manage service performance, and drive innovation and efficiency in a complex, customer … focused environment. You will be required to work 3 or 4 days onsite in the Milton Keynes office. Key Responsibilities: Lead global network service delivery, including technical teams, help desks, and customer support. Ensure high standards in safety, compliance, and risk management across all operations. Drive consistency, process improvement, and operational efficiency worldwide. Collaborate with internal and external … stakeholders to meet service and security standards. Manage budgets, forecast performance, and contribute to business and workforce planning. What You’ll Bring: Degree-level education and relevant professional qualifications. Proven ability to lead remote, high-performing teams and implement strategic change. Strong financial, commercial, and stakeholder management skills. Current DV Clearance. This is a unique opportunity to shape and More ❯

application , which will enable you to become a functional expert . The role will be based in the UK (on site & remote). You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and … other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change. Ensure a professional and proactive approach to service delivery, aiming to go above and beyond just supporting customers. Participate in project and implementation activity to support the service readiness ahead of go live. Respect all … agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule to ensure the resolution of incidents. When functional questions arise, bridge between the client’s More ❯

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. What you'll be doing: Leading and nurturinga regional team to deliver network services efficiently, while supporting their growth and development Designing and refiningprocesses for network installations, upgrades, and migrations to ensure smooth and timely service delivery Collaborating closelywith engineers and … for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. Proven experience in network deployment and More ❯

support execution of tests to verify that each unit or component behaves as expected when tested in isolation Support Integration and User Acceptance Testing (UAT) to ensure high-quality delivery of changes. Investigate defects identified during Development, Integration, and User Acceptance Testing, providing fixes within agreed response times Facilitate knowledge transfer to IT Service Delivery, IT Support … estimates for BI changes related to new requirements, production faults, routine maintenance, and minor changes You'll develop and maintain a good working relationship with stakeholders to ensure increased delivery for each department If this sounds like something you could do, here's how you can add value and bring your experience: You'll need to have experience of … Competency in all aspects of the complete Data development life cycle Ability to translate functional requirements into effective technical solutions You have proven experience in fault resolution within defined service levels Utilised PL/SQL for writing stored procedures, functions, packages, and triggers You have previous experience in creating and maintaining a complex universe to support multiple levels of More ❯

Social network you want to login/join with: Head of Service Delivery and QA, milton keynes col-narrow-left Client: Spectrum IT Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for an experienced and strategic … leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the … overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working role. As well as More ❯

Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we … do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of … software system failures using established procedures and information. Determining the most cost-effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of collaborative Field Service Engineers More ❯

Job Title: Customer Experience Manager Location: Milton Keynes Reporting to: Head of Operations Job Purpose: The Customer Experience Manager (CXM) will be responsible for maintaining and enhancing service relationships with customers across the region who do not have a Service Delivery Manager assigned to them. They will act as a key independent person and central connection between … the region improves, targeting activities that make the biggest difference to a wide group of customers. The CXM works to improve experience for customers who are not allocated a Service Delivery Manager (SDM), rather than focusing on specific customers. Regional Customer Satisfaction and Customer Churn are the key metrics that the CXM cares about. Service Management: Work … with the heads of departments to lead the delivery of all the customers’ services, ensuring alignment with agreed service levels and quality standards. Problem Resolution: Alongside managing and resolving issues in an escalation mailbox, the CXM will proactively identify and resolve issues that may impact client satisfaction or service delivery, preventing complaints from occurring in the More ❯