1 to 25 of 1,243 Service Delivery Jobs in England

Multinational Service Delivery Manager, UK page is loaded Multinational Service Delivery Manager, UK Apply locations London time type Full time posted on Posted Yesterday job requisition id JR Join us as a Service Delivery Manager within our Multinational Service Delivery team to take your career to the next level with a global … the operational Multinational capabilities. Some of the key responsibilities include: Promote a customer focused environment, ensuring the UK Region meet and exceed the standards in terms of quality, customer service, compliance, and timeliness in servicing Multinational Accounts. Maintain strong and effective relationships with key business stakeholders to ensure that MN service delivery meets expectations. Drive Continuous Improvement … end-to-end processes across Multinational operations, ensuring alignment with strategic goals, operational efficiency, and regulatory compliance. Support AIG Network Integration within broader AIG Network Optimization strategy. Evaluate regional service delivery resources according to capacity requirements. Act as AIG Operations/Shared Services Relationship "business owner" for the region. Coordinate and escalate system, operations and Service delivery More ❯

JOB TITLE: Head of Service Delivery LOCATION: London, Greater London SALARY: £90,000 - £110,000 21 days holiday | Private Healthcare | Pension Scheme WAY OF WORKING: Full Time, Hybrid THE BUSINESS: We're a forward-thinking digital partner with a strong track record of helping organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we’ve … because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and customer focused. Define and refine KPIs, SLAs … and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support operations, including field More ❯

JOB TITLE: Head of Service Delivery LOCATION: London, Greater London SALARY: £90,000 - £110,000 21 days holiday Private Healthcare Pension Scheme WAY OF WORKING: Full Time, Hybrid THE BUSINESS: We're a forward-thinking digital partner with a strong track record of helping organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we've … because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and customer focused. Define and refine KPIs, SLAs … and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support operations, including field More ❯

IT Service Delivery Manager page is loaded IT Service Delivery Manager Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: IT Service Delivery Manager Location: UK Remote Working (occasional travel to London office) Type: Permanent, Full-time (37.5 hours per week … through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. About the Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high-performance … culture across the organisation with a clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements. The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance internal and More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously More ❯

About The Role SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services … are delivered efficiently and meet the customer's expectations. What you will be doing: Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands Develop and maintain strong relationships with key customers, acting as … the main point of contact Identify areas for service improvement and work towards implementing appropriate solutions Monitor and report on service delivery performance metrics and KPIs Ensure compliance with relevant service delivery standards and processes Manage escalations and resolve any issues or conflicts that may arise Stay up-to-date with industry trends and best More ❯

IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL, IBM, Microsoft … office in Fleet on a regular basis JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams. … Working as a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical More ❯

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence … by enhancing operational performance, productivity, continuous improvement, root cause analysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing … actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance monitoring, root cause analysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs. … Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and provide support in other areas as … needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service delivery, focusing on customer satisfaction More ❯

The Service Delivery Manager will oversee the delivery of technology services to support business operations within the insurance industry. This role is remote based with days in the office when required and requires a structured approach to managing service quality and stakeholder relationships. Client Details This opportunity is with a medium-sized organisation operating within the … insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence. Description Manage the end-to-end delivery of technology services to meet business needs. Ensure service levels are achieved and maintain a focus on continuous improvement. Collaborate with stakeholders to identify and resolve service-related issues promptly. Oversee the implementation of best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. Profile A successful More ❯

Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled/multi-disciplinary team, is required by a well-established Charity. SALARY: £50,000 - £55,820 per annum … JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a … proven track record in leading and performance managing a multi-skilled/multi-disciplinary team. Working as the Service Delivery Partnerships Manager/Program Operations Lead you will lead the regional delivery of partnership training maintaining the organisations ethical and standardised approach to dog training and dog welfare. As the Service Delivery Partnerships Manager/ More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and … Stakeholder Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering to company … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You’ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You’ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

About The Role Advance Your Career as a Service Delivery Manager! Intercity is growing and this is your chance to grow with us. We're looking for a commercially aware and relationship-driven Service Delivery Manager to join our high-performing team. If you're passionate about delivering exceptional IT services, building trusted client partnerships, and … driving continuous improvement, this is your opportunity to make a real impact. As a Service Delivery Manager, you'll be the face of service excellence for key clients, ensuring we meet and exceed contractual commitments. You'll work closely with Sales, Engineering, and Project teams to deliver seamless service transitions, manage change, and identify opportunities to … enhance customer value. We're looking for someone who takes ownership, leads with confidence, and thrives in a fast-paced, customer-focused environment. Key Responsibilities as a Service Delivery Manager: Own the end-to-end service delivery for assigned clients, ensuring performance aligns with SLAs and contractual obligations Act as the primary point of contact for More ❯

Service Delivery Manager Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activityensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and Business … stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional More ❯

Service Delivery Manager – Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and … Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross More ❯

Service Delivery Manager – Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and … Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross More ❯

Service Delivery Manager - Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity-ensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and … Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross More ❯

HEAD OF SERVICE DELIVERY ️Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with on call responsibilities Salary: up to £80,000 per annum Location: Hybrid -New Milton This role is a UK based role and any hybrid/remote work must also be within the UK. Start Date : August 2025 Appello Perks … on our services & products Private Medical Insurance - Family Cover Pension Scheme, up to 5% Company matched Free on-site parking THE ROLE Appello is seeking an experienced Head of Service Delivery to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all … underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change Management, and third-party suppliers to maintain high service standards and drive continuous improvement. IT Operations Management Oversee daily IT operations and system monitoring. More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

D365 Service Delivery Manager c.£80k + generous benefits package + discretionary bonus Hybrid Working - 3 days on site Permanent Role Overview : Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager. You'll need to have experience working … as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. This is a pivotal role ensuring a smooth transition from project delivery to go-live operations. Key Responsibilities : Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation to BAU Report on performance, run stakeholder meetings, and manage service communications Candidate Requirements : Educated to a degree level Strong experience in D365 CE & F&O More ❯