22 of 22 Service Delivery Jobs in Reading

Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation. Role Duties for this role include: Maintaining and building relationships with the companies' new and existing field engineering teams Maintaining all project/support based documents/process Assisting with … Bluekong Networks engineering teams Working to bring on board new engineers to utilise for customer works Building strong relationships with both customers, suppliers and delivery leads Monitoring and being the first port of contact for BlueKong support customers The Service Delivery Analyst will be: A bright individual ...

recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi … disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support. Key Responsibilities Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices. ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information … lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure ...

Customer Service Executive Locating: Reading, Berkshire Hybrid (2 days in the office) up to £27,000 (depending on experience) Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose … queries and ensure they are assigned to the relevant teams and departments. This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits. Key duties include: Responding to customer requests Managing incidents by logging, updating ...

responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate. Key Responsibilities Manage … learned, and reduce repeat issues Monitor and report on change management KPIs (e.g. success rate, failed changes, emergency changes, change-related incidents) Engage with service owners, IT operations teams, and third parties to ensure alignment and smooth execution of changes Drive continuous improvement initiatives to enhance change processes ...

quartile cybersecurity maturity (cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform ...

Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Required Experience University degree or higher ...

enterprise environment. This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery. Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain … secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services Drive service performance across Incident, Request and Problem ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. We require … consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide walk-in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back-office completion Conference ...

simpler, more efficient model that improves outcomes for residents while strengthening financial sustainability and operational resilience. As the programme now moves from proposal into delivery, there is a strong demand for Programme Managers who have already been involved in recent LGR activity, particularly during the early-stage conversations … proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading one of the core workstreams within a complex LGR programme. You will be responsible for translating ...

simpler, more efficient model that improves outcomes for residents while strengthening financial sustainability and operational resilience. As the programme now moves from proposal into delivery, there is a strong demand for Programme Managers who have already been involved in recent LGR activity, particularly during the early-stage conversations … proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading one of the core workstreams within a complex LGR programme. You will be responsible for translating ...

fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely … resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform ...

United KingdomFind out how well you match with this jobJob ID787843## Grow with usOur Exciting OpportunityThe E2E Solution Architect is part of a Solution delivery team driving major transformation programmes for Tier 1 telco operators in the UK.Role will be the main contact for the solution design for both ...

technical leadership for signalling-related projects, produces high and low-level designs, and collaborates with internal stakeholders and vendors to support network evolution and service delivery. Key Responsibilities Design signalling solutions for core voice network platforms, including IP STP, DSC (DRA/DEA), IMS, and Legacy voice core nodes. ...

outsourcing arrangements, franchising, intellectual property, manufacturing and data protection. With a clear emphasis on building long-term client relationships, collaboration and high-quality service delivery, the firm continues to invest in its people and foster a supportive and inclusive working culture. Your new role This is an excellent … skills and broaden your commercial understanding. Strong communication skills and a collaborative mindset are key, alongside a commitment to delivering high standards of client service and contributing positively to team performance. What you'll get in return You will join a supportive and inclusive firm that places real emphasis ...

fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base click apply for full job details ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working ...

services are delivered against agreed KPIs and expectations. Acting as a key interface, it combines performance insight, supplier management, and technical expertise to protect service availability and drive improvement. Why this role matters; Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility … accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance and continuous improvement, the role supports consistent, high‐quality service delivery. What you’ll be here to do; • Lead Transmission performance, ensuring delivery against KPIs and service levels • Develop reporting, governance, and performance ...

Reading 6 Month Contract Hybrid Working (On site 2 or 3 days per week) To Start ASAP Your new company Step into a key delivery role within a large, forward-thinking Upper Tier Authority delivering a high-profile Local Government Reorganisation (LGR). This is a once … will reshape how services are delivered, bringing together multiple councils into a single, modern, unitary organisation. The programme is now moving from proposal into delivery, with a clear focus on pace, coordination and execution. As a result, there is strong demand for Project Managers who have recently been involved ...

Reading 6 Month Contract Hybrid Working (On site 2 or 3 days per week) To Start ASAP Your new company Step into a key delivery role within a large, forward-thinking Upper Tier Authority delivering a high-profile Local Government Reorganisation (LGR). This is a once … will reshape how services are delivered, bringing together multiple councils into a single, modern, unitary organisation. The programme is now moving from proposal into delivery, with a clear focus on pace, coordination and execution. As a result, there is strong demand for Project Managers who have recently been involved ...