1 to 25 of 110 Service Delivery Jobs in Reading

Join to apply for the Service Delivery Manager role at The Royal Berkshire Join to apply for the Service Delivery Manager role at The Royal Berkshire Get AI-powered advice on this job and more exclusive features. The Service Delivery Manager is a key … DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team are an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model, working alongside others, delivering continuous overall … improvement. Take a leading role in how key aspects of DDaT operates, supporting the organisation (and the ICS), and enabling innovation and supporting delivery of local, regional and national strategy. Use expert skills in communications work with external agencies including BOB/ICS/NHSE to align the Trust More ❯

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS … integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement … and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous improvement and delivering efficiencies. Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure More ❯

Social network you want to login/join with: Service Delivery Security Manager, reading col-narrow-left Client: KPMG UK Location: reading, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities – supporting … technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in enterprise technology this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected More ❯

Job summary The Service Delivery Manager is a key member of the Digital Data &Technology (DDaT) team, adding value for our patients through improvingand developing digital services across the Trust and wider health and care system. Ensure the service delivery team are an effective component of … overall improvement. Take a leading role in how key aspects of DDaT operates, supporting the organisation (and the ICS), and enabling innovation and supporting delivery of local, regional and national strategy. Use expert skills in communications work with external agencies including BOB/ICS/NHSE to align the … Provide leadership for direct reports and others across DDaT services. Ensure that services are supported with consistent, professional and value adding expertise from the Service Delivery and Transitions Manager, and Service Manager and their team. Main duties of the job Foster a culture of 'customer service More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, reading col-narrow-left Client: retailsolutions UK Location: reading, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP … systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be More ❯

The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team is an effective component of the … deliver continuous improvement. Take a leading role in key aspects of DDaT operations, supporting the organisation (and the ICS), enabling innovation, and supporting the delivery of local, regional, and national strategies. Utilise expert communication skills to work with external agencies including BOB/ICS/NHSE, aligning the Trust … leadership for direct reports and other team members across DDaT services. Ensure services are supported with consistent, professional, and value-adding expertise from the Service Delivery and Transitions Manager, Service Manager, and their teams. Foster a culture of ‘customer service’ within the service delivery More ❯

Service Delivery Manager - 8 month contract/Day rate negotiable/Remote working We have an exciting opportunity for a Service Delivery Manager Lead to join us on an 8 month contract with remote working and occasional visits to our Dublin and Reading offices. Key Responsibilities … Responsible for the management of the infrastructure environment including server OS, hypervisors, cloud environments and enterprise applications. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and … promised and expected service delivery. Partner with 3rd party data centre providers to deliver stable operations. Manage governance of 3rd party providers. Responsible for strategic projects and programmes within the data centre environment focusing on ensuring strict compliance to SLA’s and KPI’s. Oversight of budget spend for More ❯

are looking for an experienced Deputy Team Lead to join their dedicated Microsoft Platform Services team and provide additional team leadership, stakeholder management and service ownership expertise. A solid understanding of Microsoft Platform infrastructure is required, allied with strong team management and service delivery experience. The successful … applicant will lead on service design, service delivery and service management for Microsoft Platform Services. This will include contributing to the service continuity plan and continuous service improvements and well as working with senior stakeholders to define and implement a sustainable service delivery More ❯

implementation of a new global operating model, deliver the integration of technology and automation to improve processes and performance to ensure efficient, high-quality service delivery and compliance with contractual SLAs. The ideal candidate will have extensive experience in back-office operations, professional services outsourcing, and process optimisation. … Team Size: 30-50 (department areas include Accounts, HR, Compliance, Legal Support, Marketing, Knowledge Management, Administration) Key Responsibilities: Service Delivery & Operational Management Lead and manage a team providing outsourced services including Accounts, HR, Compliance, Legal Support, Marketing, Knowledge Management and Administration to law firms. Drive process automation and … adoption to improve efficiency and reduce manual tasks. Develop and implement Standard Operating Procedures (SOPs) to standardize and streamline workflows. Ensure all services meet Service Level Agreements (SLAs) and client expectations. Oversee outsourced services including the support of billing, accounts payable/receivable, payroll, trust accounting, legal admin, and More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What … you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the More ❯

network you want to login/join with: Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Head of Service Delivery, you’ll oversee the daily operations of our expanding … delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is … You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and More ❯

About the Role Customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation … of services, and manage the delivery of day to day operations of Post Implementation MPS Services and Solutions. Accountable to manage revenue and profit margin targets and identify and recommend business process and output related solutions for each client. Responsible to build a high-trust relationship with multiple levels … face executive reviews. Monitor and report on services & maintenance performance metrics to fulfill contractual SLA requirements – utilize escalation when needed. Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Client Retention. Fiduciary responsibility for ongoing operations including cost management, inventory management, accounts receivable and More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and … proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education More ❯

to login/join with: We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful … be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with More ❯

customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical … Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as … P1 incidents. This is a full-time, permanent position, with options for home-based work in the UK/Ireland or at our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate must be able to work both on customer sites and More ❯

Engineer will build and enhance the engineering and technical relationship with both internal and external customers. The Cloud Engineer will provide a pro-active service in all aspects of enhanced service delivery and provides a bridge between the engineering team and Service Delivery, Projects and … Service Desk within Telent to ensure a high level of customer satisfaction is at the forefront of all commitments. Our Technology Teams at Telent are committed and enterprising as we thrive on bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right … installed on customer sites as part of projects or installs. To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews. Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the More ❯

Social network you want to login/join with: We are looking for a service oriented, analytical individual who thrives in a collaborative, team focused culture. You will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective … across all Thames Water business areas. You will be responsible for identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance … process, policies, and procedures. Coordinate and track problem records to root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance: Ensure Problem Management activities are aligned with ITIL standards and regulatory obligations. Support audits, reviews More ❯

your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with … Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends … fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for More ❯

ensuring that digital services, transformation initiatives, and strategic IT capabilities are aligned with contract needs and regional priorities. This role combines business partnering, digital delivery oversight, and accountability for regional digital performance, driving tangible outcomes across operations, customer service, and compliance. Location : Southern Regions Hours: 40 hours per … Salary: £50,000 - £58,000 per annum What we offer: 24 Days holiday plus Bank Holidays Pension Company car/car allowance Death in service Key Responsibilities: 1. Digital Business Partnering Act as the primary Digital & IT interface for regional contract leadership. Build strong relationships with contract and operational … Leadership of Regional Digital Team Lead and support the Digital Transformation Lead – North and Digital Solutions Architect Create a high-performance culture focused on delivery, adoption, and continuous improvement. Provide day-to-day support, coaching, and mentoring to ensure team members grow in capability and confidence. Promote a collaborative More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

ensuring performance aligns with contractual KPIs and the services delivered meet the operational needs of our client. Own and maintain the content of all service schedules (contracts), ensuring that updates are reflected in accordance with contractual governance procedures. Collaborate with operational teams to develop SMART KPIs that measure vendor … performance and ensure service delivery is both effective and offers value for money. Regularly review vendor contracts and services with internal stakeholders to ensure alignment with cost, quality, and performance expectations. Chair regular Vendor Review Meetings, involving internal stakeholders and vendor account teams, to evaluate performance and compliance … against contractual terms. Serve as the go-to point for internal teams on vendor-related issues, leading service improvement plans and escalating concerns when vendor performance affects service delivery. Foster strong internal relationships to ensure vendor agreements are well-communicated and accessible across the organization. Contribute to the More ❯

enabling the University of Reading's researchers to push boundaries. At the University of Reading, Digital Technology Services (DTS) underpins academic excellence through the delivery of robust, scalable, and forward-thinking digital services. Within DTS, our Digital Research Computing Team exists to empower researchers and academics with cutting-edge … Team is a close-knit group of engineers and specialists who support local, central, and cloud-based research services. Working within the wider DTS Service Delivery function, we collaborate across teams to ensure the University's research ambitions are fully supported by digital capability. What You'll Bring … Name: Kelsey Partridge Contact Job Title: Digital Research Computing Manager Contact Email address: Alternative Contact Name: Aaron Kingsbury Alternative Contact Job Title: Head of Service Delivery Alternative Contact Email address: The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter More ❯

the business unit, oversees cost management, drives internal infrastructure reliability, and collaborates with business development, account management, the CCO, and marketing to evolve our service offerings and support our growth ambitions. Key Responsibilities Help define, refine, and evolve the managed services and support strategy in alignment with overall business … growth objectives. Identify market trends, customer needs, and emerging technologies to inform service roadmap and competitive positioning. Work closely with our vendors and partners to help shape our product offerings and service delivery. Manage and mentor a team of 20 staff, including the service desk manager, practice … planning, and continuous learning initiatives to foster a high-performance culture. Ensure partner certifications are achieved and maintained in line with the business strategy. Service Delivery & Collaboration Work closely with the Service Desk Manager and Practice Leads to ensure efficient, consistent, and high value 24x7 service More ❯

Cloud Network Fellow role at Pegasystems Meet Our Team Cloud Accelerator Group is responsible for engaging with Pega’s clients to ensure the timely delivery of Pega Cloud. The team is made up of some of the most technical and experienced staff in Pega. Meet Our Team Cloud Accelerator … Group is responsible for engaging with Pega’s clients to ensure the timely delivery of Pega Cloud. The team is made up of some of the most technical and experienced staff in Pega. The group is responsible for driving strategy and execution of completing Pega’s journey to an … as-a-Service software company. As part of this group, you will interact with all parts of Pega - GTM, Cloud Engineering, Service Assurance, Sales, Partners, and Clients. Your role’s focus will be on two of the key focus areas for Pega’s Chief Cloud Officer – accelerating our More ❯

drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and … is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced … users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice More ❯