17 of 17 Service Delivery Jobs in Reading

delivering advanced fibre access and optical networking solutions across the UK and international markets. The successful candidate will have extensive Optical and Access Networking service delivery and post-delivery/customer care management experience. Additional requirements include proven leadership of programme/project teams , and strong … forefront of next-generation fibre and optical network innovation. You will play a pivotal leadership role, owning strategic customer relationships and driving service excellence across major UK accounts. With full accountability for operational performance and profitability, this role offers real influence, visibility at a senior level, and the chance ...

customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans … aspects of Operational Services. Build trusted, long-term relationships with customer stakeholders at all levels. Understand customer priorities and challenges—translating them into actionable service improvements. Service Improvement & Delivery Work with internal SMEs to translate customer requirements into executable delivery plans. Own and drive the continuous ...

seeking a highly qualified and motivated Service & Delivery Manager (Operations and Maintenance) to join a growing Design & Build contractor. With a specialism around the renewables sector. The Organisation Our client has built a strong reputation for themselves as one of the main players across LED lighting, Solar … both public and private sector projects and require motivated individuals to play vital parts in the company's future growth. Role Responsibilities Oversee maintenance service delivery and ensure service standards are met Coordinate with planning, engineers, project and customer teams Improve processes to boost efficiency and service ...

services organisation for a Project Management Office (PMO) Team Lead. This is a strategic and hands-on leadership role responsible for overseeing the successful delivery of engineering and service-related projects within a multi-project environment. You will lead a team of project managers and coordinators, strengthen governance … frameworks, and drive continuous improvement across project delivery practices. The role offers hybrid working, with regular presence required at the organisation’s Berkshire-based headquarters. The Role Reporting into senior leadership, you will be responsible for ensuring projects are delivered on time, within scope and budget, while maintaining alignment ...

seeking a highly qualified and motivated Service & Delivery Manager (Operations and Maintenance) to join a growing Design & Build contractor. With a specialism around the renewables sector. The Organisation Our client has built a strong reputation for themselves as one of the main players across LED lighting, Solar ...

responsible for ensuring that all changes to the IT environment are planned, assessed, authorised, and delivered in a controlled and risk-aware manner , protecting service availability, stability, and quality in a security-critical environment. You will operate at the centre of IT operations, governance, and stakeholder coordination, ensuring change … activity aligns with business priorities, regulatory expectations, and IT service management best practice. Key Responsibilities As the IT Change Management Manager, you will: Own and manage the end-to-end IT Change Management process Ensure all changes are logged, assessed, approved, implemented, and reviewed in line with governance standards ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change ...

Customer Ops Delivery Lead, you’ll play a central operational role within the Customer Experience and Operations functions. You are the engine behind the smooth coordination of professional services tickets, quick orders, and small work packages, ensuring they are accurately assessed, scheduled, allocated, delivered, and reported against. This role … customer experience with focus on execution by ensuring operational clarity, governance adherence, effective resource allocation, and transparent communication. Your focus is coordination, orchestration, and delivery enablement, ensuring booked work is completed on time, within scope, and aligned to customer expectations. What you’ll be doing: Review incoming professional services ...

Reading, Berks. Growing SaaS firm have created a new opportunity created from continuous growth; they seek the help of an ambitious, progressive Customer Experience & Delivery Specialist to support customers throughout their Data Migration lifecycle. This role sits at the intersection of customer experience and service delivery. You will … successful customer migrations and support processes. You will work closely with Operations, Product, and Commercial teams to ensure customers receive consistent, high-quality service while enabling to scale its customer delivery commitments effectively. Essential 3+ years in a customer-facing or service delivery role (Customer Success ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work out of normal business hours) Your main duties … forecasting, and performance reporting as required. Operations & Customer Experience Ensure the smooth day-to-day operation of the centre. Maintain the highest standards of service, presentation, and customer experience at all times. Take responsibility for customers following handover from the Commercial Sales Executive., managing operational needs such as build ...

resilience programme Test and evaluate BCP and security plans, ensuring updates are made based on lessons learned Quality, Compliance & Documentation Provide support for customer service delivery requirements relating to Quality Assist with audit preparation, support, and follow-up actions Maintain GDPR processes and compliance documentation in support ...

solutions with business requirements. Responsibilities include overseeing platform governance, mentoring developers, and ensuring compliance with architecture requirements. This role is crucial for driving effective service delivery across the organization. #J-18808-Ljbffr ...

love organising, coordinating, and making things happen? This is your chance to join a forward‐thinking tech organisation that’s shaping the future of service delivery. We’re looking for a Bid & Sales Coordinator to join our growing Revenue Team - someone proactive, detail‐driven, and excited to play ...

Operational process ownership Technical training and competency frameworks Audit and compliance Continuous improvement across live environments You will work closely with Campus Operations leadership, service delivery, commercial teams and technical stakeholders to ensure safe, resilient and efficient operation of critical infrastructure. Key Responsibilities Own and develop critical environment ...

colleagues to deliver tasks successfully.Perform root cause analysis for production errors, deploy updates and fixes building tools to reduce occurrences of error and improve service delivery. Develop software to integrate with internal back-end systemsMaintain the security and integrity of all systems related to specialist area including managing … replacement of hardware and software to maintain the reliability of theDevops Engineersystems.Ensuring compliance with Trust guidelines and other relevant policies.Carry out support and service to all customers during the agreed working hours, including any out of hours working. About us Diversity makes us interesting... Inclusion is what will make ...

focus on Microsoft security technologies. Support improvements to SOC playbooks, documentation and reporting. Help maintain accurate records of incidents to ensure high-quality service delivery. Contribute to team discussions, knowledge sharing, and continuous improvement. Stay informed about new security threats, technologies and best practices as part of your apprenticeship … innovation and robust cyber security. We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined. We take a collaborative, one team approach with our clients to drive sustainable change, providing ...