24 of 24 Service Delivery Jobs in Reading

title: Service Solutions Consultant Location: Reading or Nottingham (Hybrid) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for a personable and confident Service … background in IT services who is keen to develop their career in a customer-facing, pre-sales role. Working alongside Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We're looking for a personable and confident Service Solutions Consultant with a background in IT services who is keen to develop their career in a customer-facing, pre‐sales role. Working alongside … Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings to customers. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through ...

organisations strengthen their day-to-day IT operations through training, consultancy, managed IT support and ITSM technology, backed by a global 24/7 Service Centre. This is a predominantly new-business role, focused on identifying, developing and winning new clients within Managed IT Services — ideally covering outsourced Service … identify opportunities for further growth — though new-business generation remains the primary focus of the role. You'll work closely with technical, consultancy and service delivery teams to develop suitable solutions and build lasting client relationships. What You'll Be Doing New Business Development Win new clients through ...

Role Overview An Amazing Career Opportunity for a Senior Program Manager, Strategic Service Programs! Location: Reading, UK. Job ID: 49356. The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation … lead complex customer‐facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring revenue offerings, operational processes, and service delivery capabilities. The Senior Program Manager, Strategic Service Programs, must manage multiple concurrent ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently and to a high … standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams ...

seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation … safely and effectively. Working across technical teams, suppliers, service delivery, security and operations functions, you will balance the need for agility with the need for service stability, compliance and operational control. Key Responsibilities Own and continuously improve the Change Enablement process and governance framework. Chair ...

seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation … safely and effectively. Working across technical teams, suppliers, service delivery, security and operations functions, you will balance the need for agility with the need for service stability, compliance and operational control. Key Responsibilities Own and continuously improve the Change Enablement process and governance framework. Chair ...

Advanced Resource Managers Ltd. seeks a senior Service Manager to own end‐to‐end service delivery for the UK, Italy and Japan, coordinating regional teams and third‐party suppliers within an ITIL 4 framework. The role requires security‐cleared candidates and a track record of executive governance … global service reviews. You will drive demand forecasting, capacity planning and service scaling to accommodate growth and new locations, while ensuring compliant reporting and cross‐region #J-18808-Ljbffr ...

designs, customizations, workflows, and integrations. Mentor junior architects and development teams on platform best practices. Drive technical innovation and continuous platform improvement. ServiceNow Implementation & Delivery Lead the technical delivery of ServiceNow projects and enhancements. Collaborate with business stakeholders to translate requirements into scalable solutions. Ensure successful deployment … ServiceNow applications and platform upgrades. Participate in effort estimation, release planning, and technical risk assessments. Support Agile and DevOps delivery methodologies. Integration & Automation Design and oversee integrations between ServiceNow and enterprise systems. Implement solutions using IntegrationHub, REST/SOAPl APIs, MID Servers, and third-party integration tools. Enable workflow ...

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. Please note - Due to the nature of the client ...

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. ***Please note - Due to the nature of the client ...

solution strategy and technical expertise to create differentiated, commercially viable outcomes. The role supports the KAM organisation across pre-sales, solution design and project delivery, while positioning Ericsson as a trusted technology and thought‐leadership partner. About the opportunity The Market Area Europe, Middle East and Africa (EMEA) offers … solution areas, and provide targeted support to Customer Solution Responsible roles and Solution Architects. Coordinate closely with Customer Solution Managers, Commercial Management and delivery teams to maintain alignment on customer strategy, solution scope and execution priorities. Leverage EMEA Networks Practice Area expertise to shape product requirements, new product introduction ...

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

Role Reporting to the Senior Global Technical Support Manager, the Team Lead, Technical Support is responsible for the day-to-day direction, performance, and delivery of the EMEA Global Technical Support Team. This hybrid role combines hands-on support for complex customer issues with operational leadership to deliver consistent … high-quality service and meet team objectives. In this role, you will have the opportunity to: Lead and support the EMEA technical support team to achieve defined service levels, performance targets, and team objectives. Provide hands-on technical support for complex or escalated customer issues across email, phone ...

Performance reviews, etc).* Drive asset re-use (N365) and automation adoption to secure efficiencies e2e (focus on pre-sales and their continuity into delivery).* Provides pre-sales Operations support to the CU and SLs, ensuring proper governance.* Support implementation of EMEA CSS transformation & improvement initiatives … Engineering, Business administration, Big Data/computing/IT.* PMI certification.* Domain and Portfolio understanding, including the implications of technology transformation for both delivery and operations.* Strong Ericsson Knowledge.* Business, Commercial and Financial understanding.* Minimum 10 years of relevant experience.* Analytical Mind and problem-solving attitude.* Anticipates customer ...

portfolio spanning AI and automation, Dynamics 365, Power Platform, Modern Work, Security and Managed Services, you'll help organisations address practical challenges around productivity, service delivery and digital transformation. What's on offer £60,000-£70,000 base salary. Uncapped commission. £5,000 annual car allowance. … fortnight: compress 10 working days into nine and take every other Friday off. 25 days' holiday plus public holidays, rising with service to 28 days, plus your birthday off. Holiday exchange scheme: buy up to 10 additional days or sell up to five. Private medical insurance, medical cash plan ...

leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with … driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes. What ...

right there— the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Job Title: Senior Service Solutions Analyst Possible locations: Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours) UK, Reading (Hybrid), UK, Remote. Working hours are expected to overlap largely … with U.S. Eastern Time (ET) business hours. Please note: Visa sponsorship is not available for this role. Position summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. ...

Manage the full sales cycle through to onboarding and handover Build relationships with IT leaders and senior decision-makers Work closely with technical and service delivery teams Benefits: £40,000-£50,000 + commission 24 days holiday + Bank Holidays Company pension Private healthcare after 6 months Life … Previous Managed IT Services or B2B IT services sales experience Strong new business and account management experience Excellent commercial and negotiation skills Knowledge of service desk, cloud, infrastructure or cyber security services advantageous Confident engaging with senior stakeholders and C-level executives ...

organisation within the defence and security sector, is seeking a Programme Manager with strong IT supplier management expertise to support strategic supplier governance and service delivery. The role offers the opportunity to work within a highly regulated aerospace and defence environment, based in Reading on a hybrid basis with … supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics Act as a key liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings ...

met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across Microsoft, VMware, networks and cloud are essential. #J-18808-Ljbffr ...

drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery. Ideal candidates have a track record in IT managed services, strong leadership ...