18 of 18 Service Delivery Jobs in Reading

point of contact for procurement-related inquiries, assists in the organisation of team activities, and plays a pivotal role in streamlining processes to improve service delivery and operational efficiency. Main duties of the job Procurement Management Strategic Procurement Planning: Actively contribute to the development and implementation of the … market trends. Supplier Selection and Evaluation: Conduct comprehensive analysis of supplier proposals, focusing on both financial and qualitative criteria. This includes reviewing pricing structures, service quality, contract terms, and potential risks. The post holder will lead supplier negotiations, ensuring that all terms of engagement align with the Trust's … financial constraints and service delivery expectations. Where necessary, they will facilitate supplier audits or performance reviews to ensure full compliance with NHS procurement regulations. About us Diversity makes us interesting Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. More ❯

IT service desk analyst Location Reading Pay - £130p/d inside ir35 through umbrella company Contract 2-3 months rolling contract Hours- standard office hours, Monday - Friday Must have previous IT working experience (2-5 Years) Required skills: - Plenty of Customer service experience - Previously worked as an IT …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with More ❯

onboarding or uplift of services to our clients. This role is one of the first engagements many new customers will have with HSO Managed Service Department. As such, it is seen as a critical role within the department as it sets the tone of our client's relationship with … HSO. JOB FUNCTION Play a key role within 'HSO Managed Services' to ensure a first-class service is delivered to all Customers. Manage the pipeline of service transitions and ensure that all customer and HSP stakeholders are aware of expected timelines and dates for activities so as to … runs in budget and any needs for increased budgets from customers are recognised early and communicated to customers. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most More ❯

You will need to login before you can apply for a job. Senior Delivery Manager (High Level Security Clearance) Job Description Senior Delivery Manager (High Level Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build … critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … of our site in Reading. Your future duties and responsibilities We are looking for an experienced Programme Manager to take on the role of Delivery Lead for a major bid. This position requires DV clearance, though there will be time for the right candidate to obtain this level of More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

Field Service Engineer Printer Engineer Kyocera - Canon - Konica Minolta - Microsoft Networks DHCP DNS - TCP/IP LDAP - Active Directory Equitrac Papercut - PCounter. MFP - MFD Printers This company will offer you training in Microsoft Networks DHCP DNS - TCP/IP LDAP - Active Directory Equitrac Papercut - PCounter. And your package will … Print, Document Management and Infrastructure Solutions and they are on a mission to redefine the traditional Print and Copier engineer role into a hybrid Service Delivery Technician , merging hardware expertise with IT knowledge. You will provide customer service and technical support for both Printing hardware and software … solutions. Youll be the first point of resolution for service issues, responsible for maintaining and improving customer satisfaction. This role is perfect for someone with strong Printers hardware knowledge and basic IT Networking skills. Key Responsibilities Deliver exceptional customer support, resolving hardware and software faults. Maintain and administer print More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Senior Delivery Manager (High Level Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to … our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal … of our site in Reading. Your future duties and responsibilities We are looking for an experienced Programme Manager to take on the role of Delivery Lead for a major bid. This position requires DV clearance, though there will be time for the right candidate to obtain this level of More ❯

ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from … of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system Learn about computer networking and firewalls Develop excellent customer service skills Work on ad-hoc business system focused projects to learn about project management and managing stakeholders Key Qualifications: A high level of attention … written and verbal) A strong work ethic and interpersonal astuteness The ability to work pragmatically Strong Computer Skills Pre-existing knowledge of using a Service Desk tool is advantageous ITIL knowledge is useful ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate More ❯

Routing, Operator Connect, and Teams Calling Plans. Oversee migration projects from legacy telephony systems to Teams Telephony, ensuring minimal business disruption and high-quality service delivery. Integration: Integrate Microsoft Cloud solutions with existing IT infrastructure and third-party applications, enabling seamless collaboration and operational efficiency. Training & Adoption: Conduct training More ❯

a Senior Technician (Infrastructure) and play a crucial role in ensuring our IT services are robust, secure, and future-ready. Working within our IS Service Delivery team, you’ll be instrumental in keeping our organisation connected and resilient. You’ll support, maintain and enhance our core infrastructure across More ❯

the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions via service delivery plans with clear outcomes. Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation … Responsible for the global engagement model, review cycle across multiple BUs and/or brands. Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements. Work hands on with Adobe's internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … to more junior staff. Work closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets. … retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel More ❯

architectures comply with industry regulations and security policies. CI/CD & Automation: Champion CI/CD pipelines and infrastructure as code for reliable cloud service delivery. Performance & Cost Optimisation: Drive performance tuning and cost optimisation strategies. Risk Management: Identify and mitigate technical risks. Documentation & Best Practices: Maintain architectural standards More ❯

architectures comply with industry regulations and security policies. CI/CD & Automation: Champion CI/CD pipelines and infrastructure as code for reliable cloud service delivery. Performance & Cost Optimisation: Drive performance tuning and cost optimisation strategies. Risk Management: Identify and mitigate technical risks. Documentation & Best Practices: Maintain architectural standards More ❯

and negotiation skills High levels of computer literacy Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards Present a positive and professional image to internal and external clients Be highly motivated and able to work with autonomy, with More ❯

and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy, with More ❯

Zero Trust, endpoint resilience, efficiencies, and compliance mandates. Act as an executive sponsor for key accounts, advocating for their needs and ensuring high-quality service delivery. Qualifications & Experience: Required 10+ years of Education and/or Government sales experience, with a strong track record in enterprise cybersecurity, SaaS, or … sales methodologies (e.g., Force Management, Challenger, Sandler). Strong background in executive engagement, sales forecasting, and strategic business planning. Competitive background in athletics, military service, or other high-performance environments. Why Work For Us: You're resilient and passionate about securing the Work from Anywhere era. So are we. More ❯