15 of 15 Service Design Jobs in the Midlands

Initial 3-Month Contract - Hybrid Working Location: Birmingham Hays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape … residents interact with the council. About the Role As a Senior Service Designer, you will be responsible for designing end-to-end services within complex, multi-layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence ...

Service Designer (DV & NPPV3 cleared)- £650/day Inside IR35 - 12-month Contract - Birmingham (Onsite) - SCC Flex Contract We are looking for an experienced Service Designer to support high-profile transformation work, ensuring services are in line with technology development, compliance, assurance data-use standards. You will help … mentor junior designers, and ensure services meet user needs without compromising public trust. Active DV and NPPV3 clearance are required. Your responsibilities as the Service Designer: Work with the Service Design Lead to direct design activity across major programme work Mentor Service Designers, Junior Designers ...

Umbrella Location: West Midlands HQ – 1 day p/w on site Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data … Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design workflows. Experience ...

Service Architect Location: Lincoln/Hybrid Salary: £52,00-£60,000 A progressive organisation undergoing major digital transformation needs a talented Service Architect to design and integrate services across their modern workplace and digital infrastructure. If you excel at translating complex needs into joined-up solutions where … strategy meets delivery, this is for you. About the Role This pivotal position blends service design, integration, and continuous improvement. You'll ensure IT services are designed and maintained to meet evolving organisational needs, working across cloud, hybrid and on-prem platforms, guiding outsourced providers, and embedding cyber ...

Title: Service Delivery Manager/Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. … operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live service ...

Lead Service Designer 6 Months Hybrid Working - multiple sites across the UK IR35 Status TBC - Likely Inside £750 - £800 per day - open to negotiation Change-IT are looking for a Lead Service Designer to join a large Central Government organisaton, who's main office is based in London … open to negotiation on the day rate - we would expect it to land around £750-£800 per day. Experience Required: End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational ...

level detail at the post-sale stage, implement the solution followed by thorough testing before handing over to the relevant support or managed service teams. They are currently looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers … level detail at the post-sale stage, implement the solution followed by thorough testing before handing over to the relevant support or managed service teams. They are now looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers ...

this role. What you'll need to succeed A background in delivering large platforms, enterprise solutions or large websites Thorough understanding of user-centred design and service design principles Understanding of SDLC and the ability to act as a bridge between technical & non-technical colleagues Experience guiding ...

will: Support the Practice Management team in ensuring services meet operational acceptance standards, including monitoring, alerting, documentation, and readiness. Help maintain the EGOC Service Acceptance dashboard and ensure tasks are completed to required timelines. Review Service Design Packs, Alert Designs, and other project documentation to ensure accuracy … alerting configurations delivered by projects. Assist with knowledge management activities, including reviewing articles, maintaining queues, and helping stakeholders follow best-practice guidance. Support Service Improvement initiatives, tracking SI task progress and prompting owners for updates. Represent EGOC where needed in meetings such as PIRs, service transition sessions ...

shape the roadmap What We’re Looking For Experience in a hybrid role such as Product Analyst/Business Analyst/Product Owner/Service Designer Strong discovery and structured problem-solving skills Confident writing requirements for technical and non-technical audiences Comfortable working in agile delivery environments Experience ...

shape the roadmap What Were Looking For Experience in a hybrid role such as Product Analyst/Business Analyst/Product Owner/Service Designer Strong discovery and structured problem-solving skills Confident writing requirements for technical and non-technical audiences Comfortable working in agile delivery environments Experience working ...

unique opportunity to lead digital innovation. You will provide senior strategic leadership across digital services, enterprise platforms and product delivery. You will embed design thinking, agile product management and modern engineering practices across the organisation aligning transformation programmes, product roadmaps and enterprise platform strategies under a cohesive and ambitious … customer-focused innovation. Own and drive the digital, product and platform roadmap, ensuring alignment with organisational priorities and long-term transformation goals. Embed design thinking and user-centred design across all digital and product initiatives. Champion agile product management, ensuring teams deliver iteratively, efficiently and with measurable impact. ...

wider System, Regional and National direction. Provide visionary leadership for digital & informatics, fostering data-driven decision-making, digital-first culture, and user-centric service design. Digital & Clinical Engagement and Transformation Lead the Trusts digital transformation programme, including EPR, clinical apps, remote monitoringto improve patient and clinician experience. Lead Digital … business continuity are contemporary and compliant with relevant rules and guidance. Oversee data privacy, consent, audits, and readiness for regulatory inspection. Digital Infrastructure & Service Delivery Ensure secure, reliable, resilient IT infrastructure; manage clinical and corporate systems to maximise uptime and performance.Identify improvements in operational IT that add benefit ...

User Researcher 6 months Telford with 2 days/week in office £365 per day - Umbrella only As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics … asked to attend other locations in the UK for short periods. What you'll do: Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse ...

Analyst, you will work with stakeholders and delivery teams to understand business needs, analyse current processes, and define clear, testable requirements that guide solution design and delivery. WHAT OUR BUSINESS ANALYSTS DO: Build strong relationships across our business and technology teams Assess organisational, process, role impacts and define readiness … timely escalation and resolution and document and track decisions to maintain delivery momentum Produce and maintain high-quality BA artefacts (requirements packs, process maps, service designs, impact assessments) Contribute to project governance and provide clear, concise reporting to the Project Manager Coordinate with external partners and vendors to align ...