1 to 25 of 41 Service Design Jobs in the North of England

Service Design Lead 🏡 Hybrid (Leeds - Twice a month) 💰 Salary up to £85k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team here in Leeds The team is 22-strong, diverse and genuinely … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing ✨ Leading end-to-end service design: You’ll scope, shape and deliver impactful service design across a variety of programmes, guiding projects from early ideation right through to implementation. ✨ You'll … be the go-to expert: Trusted by senior stakeholders, you’ll champion user-centred design, cut through ambiguity and bring people on the journey while keeping everyone aligned and bought in. ✨ Drive collaboration & impact: Work hand-in-hand with delivery managers and clients to remove blockers, solve challenges and ensure projects don’t just run smoothly, but also deliver More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: Manchester (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

Job summary We have an exciting opportunity for an experienced Lead Service Designer to join us on a 12 month fixed term/Secondment for Maternity Cover, within the Identity and Access Management portfolio. Our work has a direct impact on millionsof patients' lives, helping them access essential services needed to support them to get appropriate care as quickly … in support of identity verification, identity management and authentication. You will be a key member of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the … opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale. Main duties of the job User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to More ❯

Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology … in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend … project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and More ❯

We are currently looking for a Senior Digital Change & Engagement Manager to join our Digital & Service Design function within the Digital & Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The … and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters! The Digital & Service Design function provides a number of services through its practice-based model including user-research, service design, business analysis, change management and product management. Description Working within … running and keeping the agency's digital assets safe. The post holder will play a leading role and be the bridge between the programmes and agency colleagues, such as Service Owners in the business, other subject matter experts and senior stakeholders. The role also supports the completion of Equality Impact Assessments and ensures that all change practices are inclusive More ❯

User Experience Service Designer | £370.59/Day PAYE Contract - Inside IR35 Hybrid Newcastle-upon-Tyne We are seeking an experienced User Experience Service Designer to drive a human-centered design process on a significant long-term project (Dec 2025 - Sep 2026), supporting a major global System Integration Partner. This role is a hybrid position based in the … Newcastle-upon-Tyne area. 🎯 The Role: User Experience Service Designer You will act as the subject matter expert, responsible for framing services, conducting deep research, and ensuring design solutions meet user needs while aligning with complex enterprise business and technical strategy. Research & Synthesis: Conduct ethnographic research and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops … collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's delivery framework. Testing: Conduct usability testing to gather feedback and iterate on designs. ✅ Essential Expertise: Advanced proficiency More ❯

and we are currently looking for an Interaction Designer to join the team. This is a hybrid role and the team go the office twice a week. Description · Provide design guidance and hands-on interaction design for complex projects and portfolios of work within an agile development framework. · Use best practice and standards consistent with the rest of … government · Advise and support software engineers in the development of designs, and iterate gov.uk patterns and components · Work closely with service designers to gather and interpret evidence from service design walkthroughs and analysis, using this insight to design solutions and communicate well-reasoned rationale to stakeholders, ensuring that chosen approaches are grounded in user needs and … service context. · Work closely with user researchers to provide appropriate designs and prototypes, attend user research sessions, discuss findings use evidence to inform and iterate interaction designs · Collaborate with a multidisciplinary team on services by planning and running design sessions, supporting workshops, and communicating design decisions to your team and internal business stakeholders · Ensure that the design More ❯

Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: Competitive About this opportunity We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll play a … building advocacy, and driving engagement with the Platform Change Framework (PCF). You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile … and decisions are informed. Communicate with colleagues and stakeholders, managing expectations and incorporating multiple perspectives when defining solutions. Support research and document current and future state services. Make strong design decisions, challenge constraints, and ensure the user perspective is central. Take ownership of your own development and collaborate closely with other designers, product owners, and engineers. Actively contribute to More ❯

an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC (Security Check) clearance and be comfortable working in a … fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in … person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government or large-scale organisations). Strong understanding of user research methodologies More ❯

of Product to strengthen Hippo's Product Community of Practice. User Centred Practice and Advocacy Ensure user needs, accessibility and inclusion are central to all decisions. Champion user centred design across the product lifecycle. Data and Innovation Define and track KPIs and OKRs to measure and improve success. Use insights and new technologies to identify opportunities for improvement. Leadership … while managing stakeholder expectations at an organisational and strategic level. Skilled facilitator of workshops and group sessions. Develops capability in others, enabling autonomy across teams and clients. User Centred Design and Delivery Experienced working in cross functional teams using UCD approaches. Ensures user needs remain central to design and delivery. Understands GDS service phases and the different … opportunities and challenges they provide (Discovery, Alpha, Beta, Live). Aware of and an avocate for accessibility and inclusive design standards. Delivers services that balance user needs with political, economic, social, and technical realities. Organisational and Agile Practice Experience working in large, complex organisations with governance and delivery constraints. Comfortable managing multiple workstreams, dependencies, and priorities. Knowledge of Agile More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment. Assuring approach to Microsoft Azure's data and analytics capabilities. Assuring ServiceNow workflows and service integrations are configured to support operational efficiency and user experience. Matrix Managing and developing a team of Senior Technical Analysts. Supporting governance, planning, and readiness assessments. Contributing to programme … and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment. Assuring approach to Microsoft Azure's data and analytics capabilities. Assuring ServiceNow workflows and service integrations are configured to support operational efficiency and user experience. Matrix Managing and developing a team of Senior Technical Analysts. Supporting governance, planning, and readiness assessments. Contributing to programme … and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … benefits and high street and online discounts. Main duties of the job As Data Migration Assurance Manager, you'll play a key role in assuring the supplier's strategy, design, and implementation of data migration activities. You'll work across multiple migration waves, ensuring readiness, compliance, and successful delivery. Your responsibilities will include: Assuring data migration strategies and plans … and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … benefits and high street and online discounts. Main duties of the job As Data Migration Assurance Manager, you'll play a key role in assuring the supplier's strategy, design, and implementation of data migration activities. You'll work across multiple migration waves, ensuring readiness, compliance, and successful delivery. Your responsibilities will include: Assuring data migration strategies and plans … and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help More ❯

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. … user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible. Work closely with service designers … researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals. Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable. Identify content gaps and opportunities within projects and provide recommendations for improvements. Shape and maintain content models, ensuring consistency and scalability across large services More ❯

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. … user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy · Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible. · Work closely with service designers … researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals. · Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable. · Identify content gaps and opportunities within projects and provide recommendations for improvements. · Shape and maintain content models, ensuring consistency and scalability across large services More ❯

We’re on the lookout for an Interaction Designer who’s passionate about creating intuitive, accessible, and meaningful user experiences. You’ll be joining a high-performing User-Centred Design (UCD) practice within a leading digital consultancy, a collaborative team of designers, researchers, and strategists delivering impactful work across both public and private sector projects. This is the perfect … opportunity for someone who thrives on solving complex design challenges, enjoys cross-functional teamwork, and wants to work on projects that make a real difference. What you’ll be doing Designing intuitive, user-friendly interaction patterns that make digital services accessible and engaging. Collaborating with researchers, content designers, and service designers to bring ideas to life through prototypes … wireframes, and user flows. Using insight and data to iterate and improve experiences, always putting the user first. Applying recognised accessibility and usability standards, including GDS design principles. Presenting ideas and design solutions to stakeholders, championing user-centred thinking at every stage. What you’ll need Solid experience in interaction design, UX design, or UI design More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

Key Responsibilities Service Delivery & Process Improvement Lead the delivery of all Local Technology Support (LTS) functions across the region. Develop, implement, and continuously improve processes that enhance service delivery and operational efficiency. Build strong internal and external relationships to improve service quality and customer satisfaction. Identify opportunities for process and service enhancements, driving cost savings and … implement corrective actions in collaboration with delivery and support teams. Support supplier management processes, ensuring documentation, SLAs, and reporting standards are consistently maintained. Participate in commercial discussions to support service and cost optimization. Technical Leadership Demonstrate a solid understanding of core IT products and services such as Security, Core Architecture, Workstation Technology, Collaboration, End User Services, and Digital Workplace. … Advocate best practices, pricing, and eligibility guidelines to ensure effective adoption of technology services. Provide insight and feedback to help shape and refine IT service offerings based on user and business needs. Oversee preparation of reports, metrics, and KPIs to support customer service reviews and performance assessments. People Management Lead, mentor, and develop a team of technology support More ❯

looking for a user-focused Interaction Designer to help shape intuitive, accessible, and inclusive digital services that meet the needs of citizens. Working within a multidisciplinary team, you'll design end-to-end user journeys that align with Government Digital Service (GDS) principles, ensuring services are simple to use and deliver real public value. Key Responsibilities Design user-centred interfaces and interactions across web and mobile platforms Collaborate with researchers, developers, and service designers to iterate based on user feedback Apply GDS design patterns and accessibility standards to ensure consistency and usability Create prototypes and wireframes to test and communicate design ideas Champion design thinking and contribute to design critiques and … community practices Support service assessments and ensure designs meet GDS service standards This is a chance to make a real impact-designing services that improve lives and set the standard for public sector innovation. If you're passionate about user experience and public service, we'd love to hear from you. Please do get in touch to More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Hubs = Edinburgh, Leeds, Manchester and London. As a user researcher at hedgehog lab you'll work with a multi disciplinary team of designers, product managers, and engineers to help design and build user centred experiences. You'll be responsible for working closely with clients to plan research studies, expertly managing stakeholder expectations, and crafting projects for maximum impact. You … confident communicator, able to present research insights and recommendations to internal teams and clients. As a member of the UX team, you will be a champion of user centred design principles, advocating best practices with clients, and driving continuous improvement of our UCD practice. Who are hedgehog lab hedgehog lab is a digital product consultancy with 20 years of … + two days wellbeing Mental health support Company supplied Apple Mac Required experience You have at least 2 years' research experience in UX or related fields (e.g., market research, service design, academia), with a strong ability to understand problems and tackle real world research challenges. You can design, plan, and run qualitative and quantitative studies across varied More ❯

ambiguity and iterative delivery Nice-to-Have Exposure to NHS data standards (FHIR, HL7, SNOMED) Experience within large-scale digital transformation programmes Understanding of API-based systems or integration design Background in Product or Service Design Apply now or email dom@briodigital.io for more information. More ❯

re seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting … research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across … improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge More ❯