1 to 25 of 27 Service Design Jobs in the North of England

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC or SC Eligible candidates may apply Location - 2-3 days travel to Leeds, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … 7+ years of experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‐to‐day operational activities run smoothly. Key Responsibilities: Collaborate on service design initiatives, supporting prototyping, testing, and validation. Translate insights into clear service ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in Sheffield Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site ...

Overview Our client is seeking Senior Service Design Consultants to support the delivery of user-centred, strategically aligned services across complex client environments. This role takes a holistic view of organisational ecosystems, leading service strategy, shaping propositions, and guiding multidisciplinary Agile teams to deliver meaningful outcomes … users and organisations. This opportunity is well suited to experienced service design professionals who are confident operating at senior level, influencing stakeholders, and contributing to leadership, delivery excellence, and community development. Responsibilities • Lead strategic planning for services to ensure alignment with business objectives and user needs. • Define ...

Service Designer My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across … organisation. Youll be someone who genuinely loves their craft and enjoys sharing knowledge - whether thats advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature. The Experience Designer will focuses on crafting end-to-end experiences across both physical ...

Service Delivery Manager Deliver consistent, high-quality IT services that keep Evri moving Are you passionate about service excellence, stakeholder engagement, and ensuring IT delivers real value to the business? Join Evri as an IT Service Delivery Manager and play a key role in managing critical … services, vendor performance, and operational relationships that support our fast-moving organisation. What you'll be doing As an IT Service Delivery Manager , reporting into a Senior Service Delivery Manager, you will support the Service Delivery Management function by ensuring IT services are reliable, well-governed ...

Ready to shape the architectural vision that will power StepChanges next five years of digital transformation? Want to lead on modern service design and guide how SaaS, integration, and enterprise solutions come to life across a national charity? Excited by the chance to build a brand-new function … heart, andwerelooking for a Senior Solution Architectwhosexcited to shape that future. In this brand-new role,youllbring deep enterprise architectureexpertiseand solution-level insight to design modern services, guide complex integrations, and influence how SaaS products and workloads are delivered across the charity. Reporting into the Head of Architecture ...

researchers , supporting progression, performance, and wellbeing Setting standards, ways of working, and best practice across research teams Partnering with senior client stakeholders to influence service and policy decisions Translating complex research into clear, actionable insights that drive delivery Working closely with service designers, product managers, delivery leads … ability to balance quality, pace, and outcomes A genuine passion for inclusive, accessible, and evidence-led services Desirable: Experience working to the UK Government Service Standard and GDS practices Experience leading large-scale discovery and service transformation programmes Background in service design, experience design ...

About DFS Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably. At DFS Group, everyone plays a part. Whether youre supporting our brands or serving our customers, youre … really love to hear from you Role Overview Owns the creation, structure, and quality of all internal and external knowledge content on our customer service platforms. The role ensures customers and colleagues can easily find clear, accurate information that supports self-serve, reduces contact, and improves overall experience. ...

Service Designer My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across ...

initial 12-month contract - hybrid, up to 3 days a week on-site in Manchester. Skills & Experience : Demonstrate best practice: in user centred design, for digital and non-digital interactions Work with User Researchers to plan and develop research activities that help teams to better understand users. Experience working … multi-disciplinary agile teams, including (UR, Content, Service Design, Product, Engineering). Lead evidence based design and identify gaps in user or service understanding. Use a variety of prototyping tools and methodologies, guide others on best practice. Communicate design ideas clearly and facilitate discussions. Champion ...

experience as a Content Designer, UX Writer, or similar role within government or public-sector digital services. Strong working knowledge of GDS standards, GOV.UK design system, and service assessment requirements. Ability to create clear, concise, accessible content for complex services. Experience working in agile, multidisciplinary teams. Understanding … with evidence. Desirable Experience contributing to discovery, alpha, beta, and live phases. Familiarity with prototyping tools (e.g., Figma, Sketch, or similar). Understanding of service design principles. Experience working with technical teams on APIs, workflows, or back-end processes Reasonable Adjustments: Respect and equality are core values ...

Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative … research team and assume responsibility for outputs/deliverables Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes Ownership of the SME Customer Research Panel - recruitment, engagement and controls Designing and conducting usability research both online and in the field ...

TPAM Lead to oversee the full lifecycle of performance and availability data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports … technical audiences. Build a deep understanding of available data, how it is used, and opportunities to extend its value, working collaboratively with Service Design and Architecture to ensure services have accurate technology performance and availability data down to asset level. Perform scheduled and ad-hoc trend, performance ...

drive operational efficiencies and lead other Business Analysts? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

join its Network and Telecoms Team. This is a strategic and hands-on role, ideal for someone with deep expertise in enterprise network design and infrastructure architecture. You’ll play a key role in shaping the organisation’s network infrastructure strategy, ensuring resilience, scalability, and alignment with operational … clinical needs. Key Responsibilities: Collaborate with senior IT leaders to deliver a robust and future-ready network platform. Define and document infrastructure strategies and service relationships. Lead infrastructure projects and vendor engagements. Ensure network availability, security, and performance across multiple sites. Provide 24/7 support coverage and troubleshoot ...

vision, roadmap, and delivery for key workstreams Working closely with engineering, UX, data, and policy teams to build user-centred services Applying GDS standards , service design principles, and agile delivery best practice Managing product backlogs, prioritising features, and ensuring alignment with wider programme goals Engaging with stakeholders across ...

Align user experience with security outcomes. Own communication, training and adoption strategies. Responsibilities Lead UX discovery for new IDV and SSPR journeys (Helpdesk & Self Service). Conduct user research, usability testing and journey optimisation. Develop adoption and communications plans for phased rollout. Translate complex identity flows into user friendly … business change delivery across technology transformations. Experience designing accessible, low friction user journeys. Strong communication and stakeholder engagement capability. Desirable Experience Behavioural change or service design background. Experience with Figma, prototyping tools, and usability testing. All profiles will be reviewed against the required skills and experience. ...

creating exceptional user experiences and a strong ambition to grow within the UX field. In this role, you'll collaborate closely with a talented design team, learning from experienced Interaction Designers while contributing your own ideas and creativity. You will work confidently with established design systems and champion … empathetic, with a sharp eye for detail. Strong communication skills are essential-you feel confident explaining your ideas and walking others through your design process. A design degree, 1 year of demonstrable self-initiated design projects, or 1 year of experience in a professional environment. You have ...

drive operational efficiencies and lead other Business Analysts? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior Business Analyst to lead ...

Ready to shape the architectural vision that will power StepChanges next five years of digital transformation? Want to lead on modern service design and guide how SaaS, integration, and enterprise solutions come to life across a national charity? Excited by the chance to build a brand-new function ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead ...

Jupyter and Power BI, you'll explore data, build and test models (within ServiceNow), and turn analytical findings into actionable insights that support better service design. A key part of your role will be your approach understanding problems, shaping the approach, and presenting insight in a way that influences … offer pay of £44,447 to £57,367, based on our assessment of your capability. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days ...

Jupyter and Power BI, you'll explore data, build and test models (within ServiceNow), and turn analytical findings into actionable insights that support better service design. A key part of your role will be your approach understanding problems, shaping the approach, and presenting insight in a way that influences … offer pay of £44,447 to £57,367, based on our assessment of your capability. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days ...