1 to 25 of 37 Service Design Jobs in the North of England

Senior Service Designer 6 Months £600 - £700/Day Inside IR35 Manchester/Leeds/Sheffield We are seeking a Senior Service Designer our Government client based in Manchester, Leeds, Sheffield or Birmingham. The Senior Service Designer role will be an initial 6 month contract paying between …/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Role Profile: Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government ...

Please note this role is 3 days on site per week at any of these locations Manchester/Leeds/Sheffield/Birmingham Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role … will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations … Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction function. You will manage and develop a team of Service Introduction Managers ...

Edge Enablement SME - Edge Hosting & Service Transformation £480-£500 per day | Inside IR35 | Predominantly Remote | 6-Month Rolling Contract We're looking for an experienced Edge Enablement Subject Matter Expert (SME) to help establish and operationalise an enterprise Edge Hosting service as part of a major Edge … Service programme. This is a senior, hands-on consultancy role focused on turning edge technology and architecture into a fully governed, repeatable and consumable business service. You'll define how the service operates, how factories access and onboard onto it, how it is supported, and how ownership transitions ...

Infrastructure Service Design & Operating Model Consultant - Edge Hosting £600-£645/day | Inside IR35 | 6 months | UK Hybrid We are recruiting for a senior Infrastructure Service Design/Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation. The programme … introducing standardised infrastructure hosting across multiple factories. The requirement is to turn the technical platform into a fully defined, governed and operational service that can be adopted consistently across the business. This is a senior service-design and transformation role, rather than a hands-on infrastructure engineering ...

Infrastructure Service Design & Operating Model Consultant - Edge Hosting £600-£645/day | Inside IR35 | 6 months | UK Hybrid We are recruiting for a senior Infrastructure Service Design/Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation. The programme … introducing standardised infrastructure hosting across multiple factories. The requirement is to turn the technical platform into a fully defined, governed and operational service that can be adopted consistently across the business. This is a senior service-design and transformation role, rather than a hands-on infrastructure engineering ...

leading UK Financial Services organisation is investing heavily in customer, digital and service transformation and is looking to appoint an experienced Senior Service Designer to help shape the future of its customer experience. This is an opportunity to join a transformation-focused environment where you'll design … channels. Working across business, technology and operational teams, you'll take customer insight and strategic objectives and turn them into practical, accessible and measurable service improvements. What you'll be doing: Designing end-to-end customer services and journeys Creating service blueprints, roadmaps and future-state service ...

Service Architect Location : Barrow-in-Furness, Cumbria, Working arrangement: Hybrid, with on-site working likely as part of project delivery; exact arrangement to be discussed at interview Contract length: April 2027, with possible extension Rate: £650 INSIDE Security: Active MOD SC clearance required, with at least three months remaining … have spent more than 28 consecutive days outside the UK during the last five years Your new company You will be working on a Service Architecture assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key requirements. Your new role ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Principal Service Designer – Contract Location: Leeds – two days on site per week Rate: £550 per day, Inside IR35 Contract: Until 31 March 2027 Working pattern: Full-time Clearance: BPSS required We’re looking for an experienced Principal Service Designer to lead the design and improvement of complex … services, balancing user needs, business goals and technology capabilities. The role Lead end-to-end service design across digital and offline channels. Create service blueprints, user journeys and ecosystem maps. Turn research findings into practical service improvements. Facilitate workshops and influence stakeholders. Collaborate with researchers, product ...

SENIOR SERVICE DESIGNER £70,000 - £82,320 + Excellent Benefits, Healthcare Options & Bonus Lead. Shape. Transform. Make a Difference. Hybrid Working | Manchester Are you an experienced Senior Service Designer with active SC clearance looking for your next opportunity? Join a leading global IT consultancy and play … role in delivering high-profile public sector digital transformation programmes. You'll have the opportunity to tackle complex challenges, influence service strategy and design intuitive, accessible, user-centred services that make a genuine difference to people's lives. WHAT YOU'LL BE DOING Leading end-to-end service ...

HIRING: SENIOR SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

opportunity for a designer who is passionate about solving complex user problems, influencing product direction, and championing best-practice UX design. Responsibilities Lead the design of end-to-end user experiences across digital products and services. Create user journeys, process flows, wireframes, prototypes, and interaction designs. Conduct and support … usability testing, translating insights into actionable improvements. Collaborate closely with Product Managers, Developers, User Researchers, Business Analysts, and stakeholders. Facilitate workshops and design sessions to gather requirements and validate solutions. Ensure all designs meet accessibility and inclusive design standards. Contribute to and maintain design systems ...

Lead Product Designer - Design System Strategy, Figma Up to £750 per day (Inside IR35) Manchester - Hybrid 6 Months My client is urgently looking to hire a Lead Product Designer with experience of owning the overall Design System Strategy and scaling systems across large organisations whilst defining governance, architecture … adoption across Product teams, and proven experience with Figma. Key Requirements: Proven experience as a Lead Product Designer with expertise in owning the overall Design System Strategy Demonstrable experience of scaling systems across large organisations Strong working knowledge of Figma Experience of defining governance, architecture and standards, measuring usage ...

required on-site in Leeds and the remainder working remotely . We're looking for skilled User Researchers with strong experience in user-centred design, ideally within government or wider public sector environments. You'll work within multidisciplinary agile teams, collaborating with service designers, interaction designers, content designers … product managers and delivery teams to ensure digital services are designed around genuine user needs. Key Responsibilities Plan, design and conduct user research across the full digital service lifecycle, from discovery through to live. Deliver qualitative and quantitative research, including usability testing, interviews, surveys and contextual research. Identify ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling), you will be accountable for the operational performance, reliability, resilience and continual improvement … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling), you will be accountable for the operational performance, reliability, resilience and continual improvement … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational ...

expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs) to join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery … roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about service delivery, determined to succeed and want to develop new skills and grasp opportunities that will enable you to progress in the future, then ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

into content request and publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What you will do Plan and run interviews, workshops and process walkthroughs with team members and stakeholders. Document the current … future-state process maps, including a manual process using a helpdesk and a structured intake form. Define requirements for intake forms, queues, agents, statuses, service levels, dashboards, escalation, approvals and audit records. Specify the validation rules the chatbot or intake process should apply, such as content formatting, missing source ...

note: This is a hybrid role requiring 3 days per week in our Newcastle or London office Key Responsibilities In this role you'll: • Design, develop, and maintain robust backend services using Scala 2.13/3 and Play Framework in a Pekko-based environment. • Build clean, testable, and maintainable … code using functional programming principles, immutability, pattern matching, and asynchronous programming with Futures. • Work with MySQL to design efficient data access patterns, optimize queries, tune indexes, and profile database performance. • Develop, deploy, and support services in AWS, working closely with DevOps and platform teams to ensure reliable delivery. • Contribute ...

ongoing platform modernisation. *** Please note: This is a hybrid role requiring 3 days per week in our Newcastle office *** In this role you'll: Design, develop, and maintain robust backend services using Scala 2.13 and Play Framework in a Pekko-based environment. Build clean, testable, and maintainable code using … functional programming principles, immutability, pattern matching, and asynchronous programming with Futures. Work with MySQL to design efficient data access patterns, optimize queries, tune indexes, and profile database performance. Develop, deploy, and support services in AWS, working closely with DevOps and platform teams to ensure reliable delivery. Contribute ...

note: This is a hybrid role requiring 3 days per week in our Newcastle or London office Key Responsibilities In this role you'll: • Design, develop, and maintain robust backend services using Scala 2.13/3 and Play Framework in a Pekko-based environment. • Build clean, testable, and maintainable … code using functional programming principles, immutability, pattern matching, and asynchronous programming with Futures. • Work with MySQL to design efficient data access patterns, optimize queries, tune indexes, and profile database performance. • Develop, deploy, and support services in AWS, working closely with DevOps and platform teams to ensure reliable delivery. • Contribute ...