1 to 25 of 26 Service Design Jobs in the North of England

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture … the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a More ❯

tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about … user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and … advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending More ❯

FTC for 12 months. The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into … operational service, while aligning with the principles and practices of Agile methodologies. Key Responsibilities Lead the design and transition of new or changed Tech services into the production environment with minimal disruption. Plan and manage resources required for service readiness, design, transition, and early life ensuring … by engaging in the product lifecycle of all changes. Be responsible for functional and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI). Ensure More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and adoption and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

London or Manchester - hybrid working (2 days a week onsite, 3 days remote based) The Enterprise Service Architect will be a visible champion for Service Architecture and architectural governance. The Enterprise Service Architect will be the operational functional lead and provide day to day architectural oversight, control … team strategy and taking accountabilities for aspects of the Major Change and ODA team. Working collaboratively with wider Operational teams, supporting the shape and design of the E2E Operational teams and capabilities, aligning the integration of new services and products to a target operating model. Owning and delivering end … to end service architecture packages through robust planning and management (including RAID), ensuring that Service Design supports programmatic/project delivery dates. Influencing the project/program and key stakeholders to ensure that the product or solution delivered meets the strategic aims and needs of Operations. Acting More ❯

Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Understand the business area to facilitate the best solution design with team members and product owners. Be environment aware, identify technical impediments/bottlenecks and work directly to resolve. Be technology agnostic and willing … of the best solution. Be anchored to core engineering area and carry the ability to test, learn and mentor others. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of measuring change and work with teams to provide … recovery processes. Performance Optimisation. Technical fault-finding Level 3 & 4. Security best practises and compliance standards. Mentoring Colleagues and supporting technical development of others. Service design and associated methodologies. Problem solving and communication skills. Any experience of these would be really useful VMware Certified Professional (VCP) Our focus More ❯

doing: Leading Procurement projects (prioritisation, pre-tendering activities, tendering, selection, evaluation, moderation and potentially contract negotiation). Providing high quality customer centric procurement and service design advice to external customers whilst supporting the team in delivery of projects. Nurturing positive, collaborative, and supportive professional relationships with internal collaborators … in England, and our solutions are underpinned by cutting-edge technologies and our teams expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good … doing: Leading Procurement projects (prioritisation, pre-tendering activities, tendering, selection, evaluation, moderation and potentially contract negotiation). Providing high quality customer centric procurement and service design advice to external customers whilst supporting the team in delivery of projects. Nurturing positive, collaborative, and supportive professional relationships with internal collaborators More ❯

Services Team(s) offer a range of services to our Customers: Application Support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud Hosting and DBA Services Business Process Outsourcing for HR Administration and … Payroll Solutions Testing-as-a-Service You will: Be the SME and primary contact for a large Payroll Customer; being the face of the Symatrix Payroll service Ensure provision of the Customer Payroll service, to the highest quality and Customer-focussed level Ensure compliance with Payroll and … HR legislation, GDPR and IS Policies and Procedures Provide a positive, personal, responsive and efficient service to all Customers Providing the fastest route to Customer resolution Set clear expectations and follow-up on what we say Recognise and respect differing levels of technical knowledge and adjust communication style accordingly More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref. Have you got experience of leading a multi-skilled Operations team in a Cloud environment? Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a … of Excellence offering. We are already a diverse team of 80+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Development, Service Design, Operation and Governance. Job description Within HMRC, we have an exciting opportunity to lead the Enterprise Cloud Services (ECS) Platform Operations team … digital transformation initiatives effectively. The role will require close collaboration with the key functions the HMRC Operations model which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams. The role will require a customer-first mentality with strong influencing skills and ability to More ❯

Join us at cardfactory for the exciting role of IT Service Delivery Manager - Data & Digital. This position offers a fantastic opportunity to guarantee top-notch services for our colleagues, meeting SLAs, documenting service processes, and fostering a culture of continuous service enhancement. As the Service Manager … Data & Digital (SMDD), you will establish and nurture positive relationships with key stakeholders, enhance supplier performance, and oversee IT support contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with the … company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal role at cardfactory. Based at Junction 41 in Wakefield, hybrid way of working, colleagues are required to work in the office for a minimum of 1-2 days More ❯

re champions of user needs - from initial discovery through to delivery and optimisation. Whether it's conducting field research, facilitating stakeholder workshops, or defining service blueprints, we shape the user experience across every touchpoint. What you'll be doing As Head of UX, you'll lead the evolution of … outcomes through intelligent, inclusive, and purposeful design. You'll play a vital part in connecting user needs with organisational goals, ensuring every product or service we deliver is both useful and usable. As CTI's Head of UX, you will: Define and evolve our UX strategy, aligning it with … clients, providing strategic consultation, facilitating workshops, and influencing digital direction. Oversee UX activities from discovery to delivery, including user journeys, prototypes, testing, wireframes, and service maps. Advocate for UX across the business - championing user needs, driving education, and creating alignment between product, design, and tech. Stay ahead of More ❯

Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯

Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯

is all about. We’re seeking a future team member for the role of Vice President, Senior User Experience Designer to join our Studio Design, Loans Enablement platform. This role is located in Manchester, UK and will be working in a hybrid capacity. (3 days a week in the … with a high degree of autonomy. You are an individual contributor who is strong in Figma. You know when and where to use different design system components and work efficiently to design and build prototypes of various complexity. They are involved in planning, mapping out flows, journeys, and … discovering research opportunities. You are excited by the collaborative opportunities within design systems and component libraries – and look to master your craft Works on and manages range of project sizes, balancing time as appropriate. Comes up with multiple solutions to solve various problems. Takes initiative on driving the work More ❯

community to produce and ensure user-centred software is developed based on business requirements and following best practice. Work collaboratively with colleagues to explore, design and deliver solutions to client problems. Maintain client relationships and troubleshoot issues through collaboration. Design and manage software development and deployment pipelines resolving … . 25 days holiday plus UK public holidays. Perkbox access for a wide range of discounts. Critical illness cover. Life assurance and death in service cover. Volunteer days. Cycle-to-work scheme for the avid cyclists. Salary sacrifice electric vehicles scheme. Season ticket loans. Financial and general wellbeing sessions. … continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a More ❯

. 25 days holiday plus UK public holidays. Perkbox access for a wide range of discounts. Critical illness cover. Life assurance and death in service cover. Volunteer days. Cycle-to-work scheme for the avid cyclists. Salary sacrifice electric vehicles scheme. Season ticket loans. Financial and general wellbeing sessions. … continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a … humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data More ❯

of our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Lead the architectural design of infrastructure platform technologies and products across our ecosystem. Be hands-on, working on building and maintaining our hybrid products and services in your … Defect Management. Performance Optimisation. Technical fault-finding Level 3 & 4. Security best practices and compliance standards. Mentoring Colleagues and supporting technical development of others. Service design and associated methodologies. Problem solving and communication skills. Any experience of these would be really useful: VMware Certified Professional (VCP). Microsoft More ❯

of our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Support the architectural design of infrastructure platform technologies and products across our ecosystem. Be hands-on, working on building and maintaining our hybrid products and services in your … Defect Management. Performance Optimisation. Technical fault-finding Level 3 & 4. Security best practises and compliance standards. Mentoring Colleagues and supporting technical development of others. Service design and associated methodologies. Problem solving and communication skills. Any experience of these would be really useful VMware Certified Professional (VCP). Microsoft More ❯

of our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Lead the architectural design of infrastructure platform technologies and products across our ecosystem. Be hands-on, working on building and maintaining our hybrid products and services in your … recovery processes Performance Optimisation Technical fault-finding Level 3 & 4 Security best practises and compliance standards Mentoring Colleagues and supporting technical development of others Service design and associated methodologies Problem solving and communication skills Any experience of these would be really useful VMware Certified Professional (VCP) Our focus More ❯

pair programming, code review and version control. Proficiency in Kotlin, as well as a strong knowledge in Jetpack Compose. Solid understanding of clean architecture, design patterns (MVP, MVVM, MVI) and principles (SOLID, DRY). Confidence to express their own opinions and be pragmatic about modifying them when appropriate. Demonstrated … experience collaborating with Product and Design colleagues to drive outcomes for customers. Experience of these would be useful: JS/Native Bridging Push notifications Understanding of common mobile security risks and corresponding mitigations Analytics and performance monitoring frameworks Cloud and micro-services What will you be doing with us … a hands-on contributor to the codebase and providing oversight and feedback via pull requests. Demonstrate leadership for mobile architecture and API and micro-service design with deep knowledge in all aspects of Android development. Provide line-management and personal development support for engineering team members. Develop tactical More ❯

seeking Senior Python Developers to join their expanding engineering team. Focused on delivering impactful, human-centred digital solutions, the organisation combines data-driven insights, service design expertise, and cutting-edge software engineering to create meaningful change for clients across both the public and private sectors. Operating with a … user behaviour, ensuring they meet genuine needs while driving organisational success. Senior Python Developers play a critical role within multi-disciplinary teams, supporting the design, development, and maintenance of user-centred digital services that deliver measurable value. As a senior technical consultant, the role offers the opportunity to lead … matter expert (SME), ensuring high-quality, user-centred software development aligned with business needs and best practices. Collaborate closely with cross-functional teams to design and implement creative, effective solutions. Architect and manage development and deployment pipelines, proactively addressing potential bottlenecks. Communicate technical ideas and project updates clearly and More ❯

consultancy is seekingSenior Python Developersto join their expanding engineering team. Focused on delivering impactful, human-centred digital solutions, the organisation combines data-driven insights, service design expertise, and cutting-edge software engineering to create meaningful change for clients across both the public and private sectors. Operating with a … user behaviour, ensuring they meet genuine needs while driving organisational success. Senior Python Developers play a critical role within multi-disciplinary teams, supporting the design, development, and maintenance of user-centred digital services that deliver measurable value. As a senior technical consultant, the role offers the opportunity to lead … matter expert (SME), ensuring high-quality, user-centred software development aligned with business needs and best practices. Collaborate closely with cross-functional teams to design and implement creative, effective solutions. Architect and manage development and deployment pipelines, proactively addressing potential bottlenecks. Communicate technical ideas and project updates clearly and More ❯

consultancy is seekingSenior Python Developersto join their expanding engineering team. Focused on delivering impactful, human-centred digital solutions, the organisation combines data-driven insights, service design expertise, and cutting-edge software engineering to create meaningful change for clients across both the public and private sectors. Operating with a More ❯

Sandbox environments to test updates and backup/restore processes. Liaise with business change programmes to ensure appropriate maintenance windows are built into the Service Design. Maintain and prepare data for monthly reports on the update status of the Server Estate. Identify services suitable for automatic deployment of patches More ❯

patients and the public can safely access their health and care information through NHS Login. About NHS Login NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This … service allows individuals to prove their identity without needing to visit a GP, offering convenience and security. About the Role As an Identity Verification Administrator, you will be responsible for processing ID verification checks for NHS Login applications, ensuring security, accuracy, and compliance with strict protocols. Working as part … of a dedicated team, your role will involve: Conducting ID verification checks against targeted service levels and key performance indicators (KPIs) for security, productivity, and quality. Becoming a subject matter expert in ID verification processes , assessing approximately 300 different types of global ID documents for authenticity. Comparing ID document More ❯