1 to 25 of 33 Service Design Jobs in the South West

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations … Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction function. You will manage and develop a team of Service Introduction Managers ...

foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client. You will lead service design activity … across the service lifecycle, working from Discovery and Alpha through Beta and Live , depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels. Working alongside user researchers ...

Cleared Senior Service Designer Corsham/Bristol/London (Hybrid) £60,000 + Benefits Active SC Clearance Required Permanent The Opportunity We're working with a growing consultancy delivering complex digital transformation programmes across the Defence sector who are looking to add an experienced SC Cleared Senior Service … shape and improve services used across critical government and defence environments. You'll join multidisciplinary teams of Researchers, Designers, Developers and Delivery Professionals, driving service design activity from discovery through to live whilst championing user-centred design principles throughout. What You'll Be Doing Leading Service ...

Cleared Service Designer | Defence Programme Hybrid Working - Corsham £515 per day | Inside IR35 6 Month Contract Active SC Clearance Required We are seeking an experienced Service Designer to join a major defence programme delivering critical digital services within a secure government environment. This is an exciting opportunity … Service Designer who thrives in complex delivery settings and can help shape end-to-end services that meet user needs while supporting organisational and operational objectives. Working as part of a multidisciplinary team, you'll collaborate closely with User Researchers, Product Managers, Business Analysts, Content Designers and Technical Architects ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Level & Continual Improvement Manager Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer ...

Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research. Develop a strong understanding of users to inform product and service design decisions. Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights. Plan and conduct qualitative research, including remote … experience. Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users. Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation. Essential Skills and Experience Proven experience leading user research programmes using ...

foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital servicesdefining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams, you will translate … user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineeringensuring that interactions are not only well designed, but also technically feasible and implemented ...

Service Transition Manager Bristol £45,000 + company bonus We have an exciting opportunity for a Transition Manager to join an established managed services provider in Bristol. Working within a team of 2 Service Transition Managers, this is a brilliant opportunity for an experienced Service Transition Manager … take ownership of end-user and endpoint service transitions, driving smooth handovers into BAU and ensuring organisations experience seamless, disruption-free change. Acting as the single point of accountability across delivery, operations and business leadership, youll shape ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ...

consultancy. If you already have all the answers, please dont apply for this role. Were looking for a Lead User Researcher to join our Design and Research team who asks questions of us, our processes, and our clients. The key is someone who can ask the right questions … greatest impact. Youll work closely with our clients in user-focused engagements and support us in developing long-term relationships. Who we are Our design team is a collaborative mix of service designers, researchers, UX and UI designers, working shoulder-to-shoulder with engineers, delivery managers ...

inside IR35 Public Sector Experience/Higher Education Remote work with occassional travel down to E Our client is looking for an experienced Service Designer to support a public sector/higher education organisation through an exciting digital change. This contract role requires someone with a strong track record … current and future-state journeys, and help shape services that deliver measurable improvements for both users and organisations. Key Requirements: Proven experience as a Service Designer within Higher Education and/or Public Sector environments Strong user-centred design and service design expertise Experience leading workshops ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling), you will be accountable for the operational performance, reliability, resilience and continual improvement … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational ...

Medical Device Service Engineer – Gloucester Opportunity: Do you have experience in designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of medical device products? Do you have experience of Cloud solution products? Looking for a contract role with an exciting global pharmaceutical …/medical device company? If yes then this is the role for you. Your role as a Medical Device Service Engineer will involve designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of products and then executing the design transfer ...

Medical Device Service Engineer – Gloucester Opportunity: Do you have experience in designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of medical device products? Do you have experience of Cloud solution products? Looking for a contract role with an exciting global pharmaceutical …/medical device company? If yes then this is the role for you. Your role as a Medical Device Service Engineer will involve designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of products and then executing the design transfer ...

root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical capability. DUTIES Your duties as the Senior Cloud Infrastructure Engineer include: Third-Line Technical Support … taking ownership of complex technical issues through to resolution Incident and Problem Resolution: Diagnose complex incidents, identify root causes and drive sustainable resolutions Cloud Service Design and Support: Design, implement and support cloud services for customers and users Solution Delivery: Contribute to design, implementation, migration ...

role an Active SC clearance is required, preferrable you will hold NPPV3 clearance What you will do as a Technical/Software Architect • Design and maintain secure, scalable, and resilient software architectures aligned to customer needs and engineering lifecycle processes. • Define and evolve architectures that balance customer needs, enterprise … principles, and secure-by-design standards. • Contribute to product roadmaps, identifying opportunities for technology insertion and innovation. • Support business winning, including solution strategy, bids, and proposal development. What you'll bring: • Strong technical expertise in software architecture and engineering across multiple phases of the product lifecycle. • Experience designing ...

root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical capability. DUTIES Your duties as the Senior Cloud Infrastructure Engineer include: Third-Line Technical Support … taking ownership of complex technical issues through to resolution Incident and Problem Resolution: Diagnose complex incidents, identify root causes and drive sustainable resolutions Cloud Service Design and Support: Design, implement and support cloud services for customers and users Solution Delivery: Contribute to design, implementation, migration ...

work, you must already hold a high level of UK security clearance - SC. Overview: We are seeking an experienced Technical/Software Architect to design and deliver secure, scalable and resilient software solutions. You will contribute to architectural decisions, support product roadmaps, and collaborate with engineering teams to deliver … innovative solutions across complex environments. Responsibilities: Design and maintain secure, scalable software architectures aligned with customer requirements. Define architectural solutions that follow enterprise principles and secure-by-design standards. Support product roadmaps, technology innovation and capability development. Contribute to bids, proposals and solution strategies. Collaborate with engineering teams ...

work, you must already hold a high level of UK security clearance - SC. Overview: We are seeking an experienced Technical/Software Architect to design and deliver secure, scalable and resilient software solutions. You will contribute to architectural decisions, support product roadmaps, and collaborate with engineering teams to deliver … innovative solutions across complex environments. Responsibilities: Design and maintain secure, scalable software architectures aligned with customer requirements. Define architectural solutions that follow enterprise principles and secure-by-design standards. Support product roadmaps, technology innovation and capability development. Contribute to bids, proposals and solution strategies. Collaborate with engineering teams ...

Senior Solution Architect, Chief Engineer, or equivalent in complex, multi-stakeholder environments. Broad technical understanding across systems architecture, hosting, integration, networking, and service design, with the ability to integrate specialist input without losing ownership of the overall solution. However, wed welcome applications from those with more specialised depth … environments, or capture activity. Experience operating in a client-side assurance or governance role. Experience working in secure, regulated, or government environments. Familiarity with service governance and live service assurance models. Experience working alongside data, security, or platform architects, AI engineers or Machine Learning Engineers Knowledge of common ...

environment. This is an excellent opportunity for a mid-level User Researcher with a strong track record of planning and delivering research that influences service design and product decisions on complex, user-centred projects. What You'll Be Doing Planning and conducting user research across the service … Engaging with a diverse range of users and stakeholders to uncover insights and pain points Synthesising findings into clear, actionable recommendations Working closely with Service Designers, Interaction Designers, Content Designers and Product Managers Supporting evidence-based decision making across multidisciplinary teams Communicating research findings effectively to both technical ...

security clearance or be willing to undergo the clearance checks required for the role. Job Description · Act as the technical authority for solution design across large-scale or multi-project programmes. · Define and evolve architectures that balance customer needs, enterprise principles, and secure-by-design standards. · Contribute … divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design decisions. · Mentor and coach Solutions Architects and Engineers, raising capability across the community. · Represent the client at senior customer forums, technical boards, and industry ...

influence architectural strategy, and ensure solutions are secure, resilient and future-ready. Key Responsibilities: Lead solution architecture across large-scale and multi-project programmes. Design and evolve secure, integrated architectures spanning infrastructure, applications, data, networking and cloud. Influence technical strategy, technology roadmaps and future technology insertion. Lead technical reviews … architecture assessments, trade-off studies and risk evaluations. Ensure solutions align with enterprise architecture principles and secure-by-design standards. Represent the organisation at senior customer forums, technical boards and industry events. Support business development, bids and proposal development through technical solution strategy. Champion architectural best practice, design ...

senior technical owner within our client delivery organisationworking closely with a key customer. The role is accountable for maintaining technical integrity across the service landscape and for providing governance, assurance and informed challenge to delivery teams and suppliers. Working closely with our internal teams and our customer's technical … stakeholders, service managers, project managers, architects, security teams and senior leaders, you will ensure that proposed and implemented solutions remain aligned with service objectives, architecture principles, security requirements and operational support models. Act as our client technical owner for the service with our customer, maintaining ...

cloud technologies, automation, operating systems and DevOps practices. Working alongside experienced engineers, the role will contribute to operational support, platform improvements, infrastructure upgrades and service migrations. What You'll be Doing Support the day-to-day operation and maintenance of services across Vitalitys hybrid cloud environment Complete operational tasks … Investigate and report issues affecting platform services, contributing to effective troubleshooting and resolution Create and maintain tools and processes that improve operational efficiency and service reliability Support certificate management, API gateway management and reverse proxy management processes Contribute to infrastructure upgrades, platform migrations and technical implementation activity Assist with ...

Business Analyst/Business Change Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. The role helps define business and user needs, supports service design and transition activity, and ensures change ...