8 of 8 Service Design Jobs in the West Midlands

Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide (Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across … opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan … and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: 60,000 - 62,500 per annum plus car allowance and up to 10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They … are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. … This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: £60,000 - £62,500 per annum plus car allowance and up to £10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They … are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. … This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting More ❯

services, information security and providing managed services to Public Sector organisations. Managing and assisting in the delivery of customer demonstrations of products and services, coordinating with product development and service resources to align product/service design with customers business requirements. You will translate technical capabilities of a products or services into end user/customer business … services and concept documentation are successfully handed over to the Operations teams to ensure a smooth transition of service. Working with cross functional teams, outsourcing contracts, contract schedules, managed service commercial principles. Experience of data driven technology stacks including Docker, Kubernetes and Kafka, data structures including both SQL and Non-SQL such as Elastic and Mongo, experience with programming More ❯

services, information security and providing managed services to Public Sector organisations. Managing and assisting in the delivery of customer demonstrations of products and services, coordinating with product development and service resources to align product/service design with customers’ business requirements. You will translate technical capabilities of a products or services into end user/customer business … services and concept documentation are successfully handed over to the Operations teams to ensure a smooth transition of service. Working with cross functional teams, outsourcing contracts, contract schedules, managed service commercial principles. Experience of data driven technology stacks including Docker, Kubernetes and Kafka, data structures including both SQL and Non-SQL such as Elastic and Mongo, experience with programming More ❯

Experience leading teams to deliver transformation projects with a focus on customer experience and operational value. CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery. Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms, including deployment, configuration, and integration. Able to guide teams and stakeholders on how to maximise … functionality, automation, and service design through these tools. Project Management Strength – Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum. Collaborative Mindset – Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy. Team Leadership – Confident in setting direction, motivating teams, and creating More ❯

helps solve exciting problems using advanced analytical tools and develops safe, efficient and operational performance-led solutions. The Power Systems Engineer could be involved throughout the tendering phase, detail design & development, procurement, manufacturing, test and commissioning stages of projects, and possibly delivering in-service design and obsolescence support. You will use and develop your key skills, knowledge … plant equipment specifications, functional and test documents, for LV or HV Switchboards, Generators, Cables, Converters, Transformers, Motors, auxiliaries and more. Provide technical support, support commissioning and through life in-service support. Capture requirements to ensure validation and verification. Ability to produce clear and concise engineering documentation. Ensuring Power System designs comply with requirements, relevant health & safety, international standards, and More ❯