1 to 25 of 84 Service Design Jobs in the West Midlands

future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Telford, Birmingham, Bristol, London# Lead Service DesignerAt Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer … Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex ecosystems — spanning business, policy, people, and technology — transforming ambiguity into clarity and direction.As a Lead, you will guide multidisciplinary teams, influence and guide ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

collaboration.Ready to make your mark? Join us and be part of something bigger.MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate … needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.You will ...

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate … needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. ...

About The RoleHi, we’re Hippo.We’re a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams … leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.As ...

Brierley Hill, UKProduct – Product Design/Full-time/RemoteAt WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses … seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse ...

Leeds, London, Manchester, Newcastle upon Tyne, Reading Capability: Audit Experience Level: Director Type: Full Time Business Area: Technology Contract type: Permanent Director, Business Solution & Service Design Grade:A Capability:Audit Contract Type:Permanent Sub-Team:Solutioning (Product Lifecycle) Experience Level:Director Location:Canary Wharf or UK-wide … building a world-class product organisation. We are looking for a visionary, business-outcome-focused leader to establish and run our newBusiness Solution & Service Designfunction. This is a critical team that will ensure we build a cohesive, user-centric, and rationalised product portfolio, transforming our technology landscape from ...

DWP. Digital with Purpose. Join DWP as a Service Designer and help shape inclusive, user-centred services that support millions of people across the UK, solving complex challenges and delivering meaningful improvements to essential public services every day. Our DWP Digital teams use fresh ideas and leading-edge tech … designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives. A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes. The ability to influence and collaborate with stakeholders ...

Agentic Service Design Architect - Digital Engineer Publication Date: Sep 16, 2026 Ref. No: 550386 Location: Birmingham, GB Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping … powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Mission/Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront ...

technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention … advisory, assurance, and risk assessment services through a small specialist SO team. The role ensures HMRC projects, programmes and live services understand relevant fraud design requirements and proactively embed them into service design, delivery, and operational practice from the outset. Through the FPC Service Clinic, Guardrails ...

like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.We are seeking experienced Senior IT Service Managers to join the Enterprise Cloud Services team within CDIO.We are looking for people who demonstrate a collaborative and inclusive approach, with a strong … ability to coach, mentor, reflect, and give and receive feedback.You will be flexible and adaptable, able to work with appropriate urgency in a live service environment, and passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering ...

provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.Mission/Role SummaryDefine and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs.Where purpose meets career:Work at the forefront … capability and make a visible impact – an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos.Key Responsibilities• Analyze service requirements (e.g., ITSM, operations, business processes)• Design agentic workflows and orchestration logic• Define interaction models between agents ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

About The RoleHippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also … test services as they are being designed and use research evidence to help explain design decisions to clients.As a senior consultant in user research, you’ll already be an expert in your field. You’ll also be a leader of people and teams, and an advocate for user-centred ...

passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Principal Design Consultant to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. … collaborative and agile culture empowers our teams to make a genuine Impact.As a Principal Consultant, you will be a strategic design leader and an experienced practitioner. Your scope extends beyond individual products, services or delivery teams; you will be responsible for shaping user strategy across programmes or organisations, defining ...

BUSINESS:As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. Youll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. Youll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS:As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You'll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Principal Design Consultant to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. … collaborative and agile culture empowers our teams to make a genuine Impact.As a Lead Consultant, you will be a design leader and an experienced practitioner. You will be responsible for shaping user strategy in and across projects - maintaining design standards, and helping to drive the successful delivery ...

deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job DescriptionWe're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that … accessible, efficient, and centred around real user needs. Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You’ll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job DescriptionWe're looking for a strategic, systems-minded Service Designer to join our growing design capability. You'll work at the heart of multidisciplinary teams to shape end-to-end services that … accessible, efficient, and centred around real user needs. Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You'll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services ...

whilst maintaining an appropriate level of security of our services and data. You will work with the wider Security function as well as supporting Service Owners and multi-disciplinary teams to ensure that security is built into the service development lifecycle and strategic planning.You will be responsible … providing the consolidated risk picture for the Products within that Service and recommending risk acceptance aligning with defined risk appetites. You will lead a small service group team of security professionals to support the assurance as well as engage as necessary with the Enterprise Architecture processes ...