26 to 44 of 44 Service Desk Analyst Jobs

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office … heavily rewarded for the little work involved. Trust us, it is a great deal. You MUST have experience of working on a Service Desk for a Law firm or a Professional Services firm, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack ...

Line IT Service Desk Analyst | York | £29,000 per year + 12% Bonus We are supporting a FTSE 100 company looking for a Tier 1 IT Service Desk Analyst to join their IT Service Desk team and act as the first point … line/customer-facing IT support experience, or someone with the right IT qualification who is keen to break into support. Strong communication, customer service and a willingness to learn are key. The package: £29,036 salary 12% annual bonus Pension contribution matched up to 8% Hybrid – 2 days ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. Youll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. Youll work ...

Service Desk Analyst Midlands based hybrid 6-month initial contract, but with possible extensions and temp to perm options Additional standby and shift allowances We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing … questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service- Ability to flex your communication, both written and verbal- Previous service desk experience and understanding of working to KPI's is an advantage ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share ...

enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This … role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence. Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other ...

role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains … relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into ...

Line IT Service Desk Analyst | York | £32,000 + 12% Bonus I’m working with a FTSE 100-listed company that require an experienced 2ns line IT Service Desk Analyst to join their IT team, taking ownership of more complex incidents and requests escalated ...

Service Desk Analyst – MacOS/Apple Devices/Cloud Technologies Based onsite in Gloucester - possibility to go permanent We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting … workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Support device security, patching, compliance, and asset management Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile ...

Service Desk Analyst Hereford (hybrid) - Initially office based, 90% home based once settled £24,613 - £29,184 dependant on experience 37 hour working week Experience: Proven experience in providing enterprise level frontline IT Support Experience in using IT Support software to log and manage support requests Proven … Good working knowledge of Active directory and Exchange 2016 Responsibilities: To be part of the team logging the 60000 calls made to the ICT Service Desk annually To be part of the team undertaking 1st line support in resolving the 60000 incidents logged annually, working to established ...

strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations. What you'll do As a VBSE ENOC Service Desk Analyst, you'll play a vital role in keeping mission-critical services running smoothly for Vodafone's business customers. Working … support, helping resolve incidents, coordinating with specialists, and ensuring customers receive outstanding service. You'll have the opportunity to develop your technical expertise, influence service improvements, and make a visible impact on customer experience every day. Manage incidents and service requests from initial triage through to resolution, ensuring ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their … onsite role that will involve working weekends on a rota Were looking for someone who has At least 12 months experience in a Service Desk or end-user support role Active Directory experience, basic user setup and administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows ...

Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge. Are you a tech-savvy problem solver with a passion for customer service? Join … Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Why Join Key Group? Key Group has been helping people unlock a better retirement since 1998. ...

looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills … Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/2nd/3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/proficiency ...

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond … incidents and issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies. Having worked within an MSP environment previously you will be used to working closely and integrating ...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust … staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring ...

Customer Service Advisor - (Romanian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail … team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...