3 of 3 Service Desk Engineer Jobs in the North West

VCG Technology Services Limited are looking for a Service Desk Engineer with excellent customer service skills to join the team. The Service Desk Engineer is the first point of contact for our customer base where the Engineers respond to and then manage the lifespan of all VCG incidents and service requests, focusing … on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations. Our Service Desk Engineers are responsible for both directly resolving incidents and requests, as well as escalating and coordinating with internal resolvers and external third-party partners. Key responsibilities will include but are not limited to: Providing a helpful … and polite response to initial contacts into the Service Desk through taking calls, replying to emails, and responding to self-service tickets. Effective logging and fault analysis of new incidents and service requests, including prioritisation and coding of the ticket. Ownership and resolution of incidents and requests within the scope of a Service Desk More ❯

VCG Technology Services Limited are looking for a Service Desk Engineer with excellent customer service skills to join the team. Are you the right applicant for this opportunity Find out by reading through the role overview below. The Service Desk Engineer is the first point of contact for our customer base where the … Engineers respond to and then manage the lifespan of all VCG incidents and service requests, focusing on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations. Our Service Desk Engineers are responsible for both directly resolving incidents and requests, as well as escalating and coordinating with internal resolvers … and external third-party partners. Key responsibilities will include but are not limited to: Providing a helpful and polite response to initial contacts into the Service Desk through taking calls, replying to emails, and responding to self-service tickets. Effective logging and fault analysis of new incidents and service requests, including prioritisation and coding of the More ❯

2nd Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year FryerMiles are delighted to be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer. The successful candidate will be handling incidents, service requests and planned … with occasional travel to client sites. Specific responsibilities include: Manage tickets through to escalation or resolution and escalate unresolved tickets to 3rd Line when required. Support and educate other Service Desk Engineers IT Project delivery support Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and … installations. Educating clients in how to use our supported systems. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket. Complete 2nd Line Support Engineer tickets Experience/Qualification: Full Driving License Ticket System/Management Experience Windows/Mac Operating Systems Active Directory & Azure AD Network Trouble Shooting TCP/IP and general More ❯