5 of 5 Service Desk Engineer Jobs in the North West

you’ll be doing Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and provide technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for … all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi, and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or … knowledge of Microsoft-based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Experience with MS Office. Confident working individually on site. Desirable Relevant IT Service Delivery or Desktop Support Experience. Knowledge of User & Security Groups and Active Directory Administration. Experience with Microsoft Office 365 - permissions, calendar sharing, delegation. Support experience with Desktop, Laptops, Multi More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

Social network you want to login/join with: IT Service Desk Engineer – Liverpool, Office based, Please only apply if you can commute to the office 5 days a week My client is a global company that has been established for many years. They have an excellent reputation for staff retainment and are looking to expand their … IT Service Desk team. As an IT Service Desk Technician, you will be responsible for accepting, logging and responding to IT support requests from across the group. You will be responsible for initial incident triage and troubleshooting before either resolving the issue or escalating to the relevant team. A proactive approach to customer service and … support is necessary to succeed in this role. Job responsibilities for the IT Service Desk role * Provide high quality IT support to the group. * Categorise and record IT issues. * Communicate with end users professionally in order to triage and troubleshoot issues as they arise. * Maintain core business systems, working closely with the Infrastructure team. * Adhere to strict SLAs More ❯

from Found Talent Founder | Found Talent | Technology Recruitment Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in … solutions and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to troubleshoot hardware … software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles or certifications More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role … solutions and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to … troubleshoot hardware, software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles More ❯