1 to 25 of 47 Service Desk Support Jobs

HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. … You will be responsible for providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job Description The team owns the Incident and Service Request processes and … Main Duties: Provide a single point of contact for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service Desk More ❯

Help Desk First Line Technical Support Analyst/Service Desk/Trainee, Seascale Client: AWD online Location: Seascale, United Kingdom Job Category: Other Virtual job fairs - EU work permit required: Yes Job Reference: 5cb9c9e354f7 Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: JOB OVERVIEW … We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication skills. The Service Desk team … to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer you will provide a single point of contact for customers’ incidents and More ❯

Social network you want to login/join with: Service Desk Support Analyst, middlesbrough col-narrow-left Client: Dynamic Search Solutions Location: middlesbrough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job … Description: Job Title: Service Desk Support Analyst Location: York (Hybrid) The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving … their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a More ❯

IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator Do you have great time-management, organisational, customer service, administrative and communication skills? If you do, this job could be for you. We’re looking for an IT Service Desk Dispatcher/Support Ticket … Helpdesk Coordinator who will manage and allocate all incoming IT support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients. This is a crucial role within the IT Support Team, and you’ll act as … a central hub for all incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. This role requires someone who is pro-active, confident and who can prioritise workloads for themselves and the team. You’ll also need to work with a sense More ❯

The Service Desk Support Specialist will provide front-line technical support for a mission-critical, enterprise case management system serving approximately 30,000 users across three secure enclaves. This role is essential in ensuring 24/7/365 operational readiness, providing timely resolution of technical … highly secure, fast-paced, and Agile-driven environment, collaborating with cross-functional teams across development, operations, and cybersecurity. Your role will include handling user support tickets, triaging issues, performing basic troubleshooting, fulfilling access and configuration requests, and escalating technical challenges to appropriate teams. What Your Day-To-Day Looks … Like (Position Responsibilities): Provide Tier 1 and Tier 2 technical support to Sentinel users via ticketing systems, email, and chat, ensuring high levels of customer service and responsiveness. Monitor and triage service desk tickets within SLAs using Service Manager (or similar ITSM platform); prioritize, route More ❯

Job Description - IT Service Desk Support Technician (Level1.5) - fixed term (EST0004QS) IT Service Desk Support Technician (Level1.5) - fixed term - ( EST0004QS ) We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. With more … and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development … hours, patterns and locations to suit you and our business. About the opportunity: We are seeking a dynamic, passionate and proactive customer-focused L1.5 Service Desk Support Technician to join our ServiceNow team at our brand new, state of the art office in Theale, UK, situated close More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance … a key part in diagnosing problems, providing solutions, and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common More ❯

Second Line IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is required for … around London) JOB TYPE: Full-Time, Permanent ** Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a Second Line IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical … support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. Working as the Second Line IT Support Engineer/Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT … hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting … Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three More ❯

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development … to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous … timely, and effective resolution of issues for end-users. Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS. Provide in-person support in Head Office locations, including assisting to facilitate hardware requests and ensuring procedures are executed to keep asset management tools More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi-award winning Managed Service Provider based in the City … ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum (depending on experience) + Benefits (see … end of the test, so you can see how well you did. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/ More ❯

Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line … Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a 'can do - will do', enthusiastic approach to their work. This consideration will … split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an … exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role … is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an … exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role … is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an … exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role … is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while More ❯

Social network you want to login/join with: SaaS Software Support Service Desk Analyst, swansea col-narrow-left Client: Sadler Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job … Role: SaaS Software Support Service Desk Analyst Location: Swansea, South Wales, or London Work Arrangement: Hybrid (Minimum one day per week in one of the listed offices, currently Tuesdays) Flexible to work rotating shifts (8am - 4pm, 10am - 6pm, or 2pm - 10pm) to cover EMEA and non-UK … hours. Why This Role Stands Out As a Service Desk Analyst, you will be at the forefront of customer success, providing essential technical support to business customers. This position offers a unique blend of technical challenge and customer interaction, ensuring no two days are the same. What More ❯

across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to … join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced issues … when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from … you as we have two positions available . One of the vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician … Central London when required. Your key responsibilities will be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches More ❯

Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Please note: As the role includes visiting customer … opportunity to join our energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. Working directly under the Support Team Leader you will be responsible for dealing with technical support requests from the client, the public, liaising with other engineers and assisting … with the maintenance of our client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from … you as we have two positions available. One of the vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you … Central London when required. Your key responsibilities will be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches More ❯

The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients … or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to … assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Skills, Qualifications and Experience Hold an IT More ❯

Social network you want to login/join with: Service Desk Support Analyst – 5 days on site We are looking for an experienced and talentedService Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function … within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a … front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for More ❯

and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development … patterns and locations to suit you and our business. About the opportunity: We are seeking a dynamic, passionate and proactive customer-focused Level1 (L1) Service Desk Support Technician to join our ServiceNow team at our brand new, state of the art office in Theale, UK, situated close … to Reading. Providing essential ServiceNow L1 technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand More ❯

Customer service Help Desk Support Needs SC clearance Outside IR35 - GBP100-GBP120 p/d Dependent on experience Onsite - Bristol - Stoke Gifford 5 days per week 6 Month Contract - Likely extension Start - ASAP SR2 are supporting a UK-based IT services provider specialising in delivering high-quality … clients in the defence and aviation sectors. We focus on innovation, customer satisfaction, and dependable services across areas like SAP, Software Development, and IT Service Management. Job Overview We are looking for a skilled and motivated Customer Service/Helpdesk Support professional to join our team. In … this role, you'll provide essential support to users, assisting them with IT service issues and ensuring an excellent customer experience. This is a full-time, on-site role (not hybrid), Monday to Friday, during standard office hours (7-8 hours per day). Candidates must already hold More ❯

IT Support Engineer/Service Desk Analyst/IT Technician Join to apply for the IT Support Engineer/Service Desk Analyst/IT Technician role at Aluminum Window Designs Ltd . We are seeking individuals with previous experience working on a busy helpdesk … resolving first line and/or second line IT technical support tickets for a multi award-winning Managed Service Provider based in the City of London. All levels of IT experience considered. The ideal candidate will have a solid foundation in 1st and 2nd Line IT Technical Support, preferably with Microsoft technologies within a Technical Help Desk environment. SALARY: Up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits. LOCATION: Hybrid working; 3 days per week in the City of London (near Liverpool Street and Fenchurch Street Stations) and 2 days More ❯