1 to 25 of 469 Service Management Jobs in England

Organisational Context BPL is building a lean, AI‐first and service‐led Technology Operations capability to support the Gaia programme, Q3 MVP launches and the progressive transition from current Barclays/TC07 operating arrangements to a standalone BPL service model. Tech Ops is intended … focus is reliability, operability, resilience and control — not feature delivery. Scope The role owns the design, implementation and ongoing operation of the core service‐governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing … running the service-management control plane for IT operations, aligning with Engineering, Product, Customer Operations, CISO, Controls, and the wider transformation programme. The role aims to make new technology services safe to launch, clear to operate and measurable once live, while avoiding siloed operations. Key Accountabilities Establish ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development ...

Service Consultant - Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Microsoft Dynamics Service Management Systems Administrator 40k DOE Location: London (Office Based) with occasional travel across the South of England. Contract: 6-Month Fixed Term Contract (Full-Time) An established and highly respected building services and maintenance organisation is seeking an experienced Microsoft Dynamics Service Management … initial 6-month fixed-term contract. This is an excellent opportunity for a motivated systems professional with experience of Microsoft Dynamics 365 and service management platforms to play a key role in optimising maintenance operations and supporting the successful delivery of planned preventative maintenance (PPM) and reactive works. ...

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex … high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding … extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service ...

this role. \n All potential applicants are encouraged to scroll through and read the complete job description before applying. \n Job Description \n IT Service Designer \n Location: Gloucester or Central London - will be on site 5 days per week. \n Due to security clearance requirements candidates must … building a better you, builds a better us. \n The role: \n At DXC, one of our platinum accounts has openings for an IT Service Designer. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service-orientated attitude. Your role ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the Executive Services Senior Manager (ESSM), the SDM acts as the voice ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Description hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. \n Job Description: \n IT Service Designer \n Location: Gloucester or Central London - will be on site 5 days per week. \n Due to security clearance requirements candidates must be eligible … building a better you, builds a better us. \n The role: \n At DXC, one of our platinum accounts has openings for an IT Service Designer. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service-orientated attitude. Your role ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. \n Job Description \n Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer … experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. \n Reporting Line \n Reports to: Operational Service Management ...

## Head of Service Management, UKApplylocations: London - United Kingdom: Edinburgh WRS - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-17078Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform … service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.Key stakeholders:* Client CIO/CTO/Technology teams* FNZ Production Support & Platform Operations* Infrastructure ...

Head of IT Service Management Network IT is recruiting for the role of Head of IT Service Management for a client in Milton Keynes on a six‐month initial contract. This is an SC Cleared position (active clearance not required but preferred) and is located … days onsite/2 days remote. The contractor will work within an ITIL‐focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently, meet ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You'll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. \n Your work at Leonardo UK will see you take the lead in solving customer problems … public sector services. \n What you will do as a Senior Application Engineer \n \n Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows \n Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements ...

Responsibilities Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies Advise and guide the design and implementation of Service Integration & Management (SIAM) models … ready transformation roadmaps Contribute to and lead the development of consulting offerings and thought leadership Govern and manage the execution of operating model and service management transformations Establish performance metrics and success measures to drive continuous improvement Work confidently across Agile, product-centric, and traditional SDLC delivery models ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

currently hiring a Service Delivery Manager for an exciting client engagement. Role: Service Delivery Manager Location: Taunton, UK (2 days' travel per month) Positions: Contract (Outside IR35) Please ensure: CV is a maximum of 3 pages Font size: 11 Clearance: Active SC Clearance Mandatory Tools & Methodologies: Agile, Azure … DevOps, ITIL-aligned change processes, Project Management frameworks, Service Delivery Management practices We are seeking an experienced Service Delivery Manager with strong Agile expertise to lead a CME project involving Live deployments, P1/P2 Incident Management, Service Request and Continuous Improvement, Tech Debt ...

customers, and our business—and we are dedicated to supporting all employees to achieve their full potential \n Role Summary \n The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This … role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. \n The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

site Employment Type: Contract - Initial 6 Month Duration Outisde IR35 - Up to £800 per day. Key Skills Strong understanding of ITIL principles, particularly Service Asset and Configuration Management (SACM). Architectural knowledge of CMDB design and configuration item (CI) relationships. Extensive experience with ServiceNow CMDB and Discovery. Ability … operate at both strategic and detailed technical levels, with a strong understanding of platform interdependencies and modules. Self-motivated individual with strong ownership, stakeholder management, and communication skills. Role Summary The CMDB Lead is responsible for defining, governing, and maintaining the Configuration Management Database (CMDB) strategy, architecture ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...