1 to 25 of 629 Service Management Jobs in England

Service Management Lead (DV Cleared) Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract Opportunity About the Role We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview : The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows … solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved operational ...

inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role Summary The Head of Enterprise Service Platforms & Transformation is defining and delivering the enterprise service management and intelligent operations strategy, enabling a modern, automated, data-driven and user-centric … service experience across the organisation. This leader will drive enterprise service transformation by bringing together people, process, data and technology to simplify cross-functional user journeys, improve operational resilience, increase automation, strengthen service intelligence and maximise the value of strategic technology investments. Key responsibilities Enterprise Service ...

Senior Service Delivery Manager - Active UK Government Security Clearance Required Location : UK - Hybrid/customer-site requirements TBC Contract : 6-month contract, with view to extend Day Rate : £600 - £650 per day, Inside IR35 Start : ASAP/TBC About Appvia Appvia is a specialist cloud, platform, and solutions engineering … delivery, and managed services. We work across complex, high-impact environments in both the public and private sector, where security, resilience, operational excellence, and service quality are critical. About the Role We’re looking for an experienced Senior Service Delivery Manager to join Appvia on a secure public ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

Months initial contract £495 per day (Inside IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will … responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities ...

services. The role ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk … ITIL processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement and effective supplier engagement across the IT estate. Main missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps ...

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery … across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability ...

hackajob is partnering directly with Rentokil Initial to hire for this role. Purpose of the role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational … incidents and service-related issues. Commercial and Supplier Management: Ensure suppliers consistently deliver against agreed SLAs, KPIs, and contractual service obligations. Governance and reporting: Support operational governance, reporting, and service management activities across GDP platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous ...

Service Architect 6 Months £550 - £600/Day Inside IR35 Nationwide locations Clearance: SC We are seeking a Service Architect for our Government client and can be based at your preferred local office (they have offices nationwide). The role will be a mix of office based … remote working. The Service Architect will be an initial 6 month contract paying between £550 - £600/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile: As a Service ...

Senior Service Architect Must have an Active DV Clearance Work closely with solution, engineering, security and test teams to ensure Service Management requirements are Embedded throughout the solution life cycle. Senior Service Architect Responsibilities Own and author Service Design collateral, including HLDs, BPMN models, processes … procedures and compliance statements. Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained. Undertake Service Management impact assessments across service and technology designs. Map customer requirements and demonstrate compliance against agreed outcomes. Facilitate service readiness and operational acceptance activities. Perform ...

Head of Service Delivery - 12 -15 month FTC Hybrid London , England , United Kingdom Chief Information Office Summary The Head of Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality … customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15month fixed ...

About The Role FDM is a global business and technology consultancy seeking a number of experienced Service Transition Managers to support a major transformation portfolio within a large central government department. This is initially a 6 month contract and will be a hybrid role based in Telford or Worthing. … will be accountable for ensuring that all programme, portfolio, supplier, and technology changes are safely transitioned into live service. You will provide leadership across service readiness, operational acceptance, release governance, risk management, and live service assurance, ensuring that all services are operationally ready and sustainable before ...

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services … based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

title: Enterprise Architect Service Now Office location with Hybrid working: Hammersmith About the role and the Team: The Enterprise Architect – ServiceNow is a senior individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring ...

DIFFERENCE YOU MAKE Santander UK is looking for an Incident Manager based out of Milton Keynes or Glasgow To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams … technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services. We're shaping the way we work through innovation, cutting-edge technology, collaboration ...

Please notethis role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you an experienced IT Service Manager who wants to be responsible for service delivery, improvement and support for DWPs strategic MI platform? Would you like to contribute … this role. Youll help support our mission to deliver exceptional MI products and services that work for all users. Job description The IT Service Manager will be responsible for: Ensuring value and quality is achieved for the end-to-end technology solution support service and/or user ...

About Valiantys Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient … human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com. Job Summary As a Senior Solution Consultant ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate will … primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management, service delivery expertise ...

maintaining and improving business-critical platforms - ensuring they are secure, scalable, and aligned with operational needs. You'll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements ...

on. The Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This … hands‐on leadership role — the individual will set the direction for each service area and be equally accountable for how well it runs day to day, building a consistent, resilient and well‐governed operating model across all Bauer markets. Key Responsibilities Corporate Network Own the strategy, architecture and roadmap ...