1 to 25 of 451 Service Management Jobs in England

Organisational Context BPL is building a lean, AI‐first and service‐led Technology Operations capability to support the Gaia programme, Q3 MVP launches and the progressive transition from current Barclays/TC07 operating arrangements to a standalone BPL service model. Tech Ops is intended … focus is reliability, operability, resilience and control — not feature delivery. Scope The role owns the design, implementation and ongoing operation of the core service‐governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing … running the service-management control plane for IT operations, aligning with Engineering, Product, Customer Operations, CISO, Controls, and the wider transformation programme. The role aims to make new technology services safe to launch, clear to operate and measurable once live, while avoiding siloed operations. Key Accountabilities Establish ...

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance … accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design ...

broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse … portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development ...

Microsoft Dynamics Service Management Systems Administrator 40k DOE Location: London (Office Based) with occasional travel across the South of England. Contract: 6-Month Fixed Term Contract (Full-Time) An established and highly respected building services and maintenance organisation is seeking an experienced Microsoft Dynamics Service Management … initial 6-month fixed-term contract. This is an excellent opportunity for a motivated systems professional with experience of Microsoft Dynamics 365 and service management platforms to play a key role in optimising maintenance operations and supporting the successful delivery of planned preventative maintenance (PPM) and reactive works. ...

flexible working available). Location: Polaris House, Swindon, Wiltshire - Hybrid working available. Closing Date: Sunday 2nd August 2026 About the role The Head of Service Delivery is a senior leadership role with accountability for the performance, resilience and governance of live IT and business-critical services across corporate … that services are stable, secure, responsive to business need and aligned to organisational priorities. The postholder will lead the development of a high-performing service delivery function, bringing together service management, supplier governance, operational assurance and continual improvement. The role requires confident engagement with senior partners across ...

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the Executive Services Senior Manager (ESSM), the SDM acts as the voice ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

create a consistent colleague experience across its brands and markets. Why we're hiring As part of this journey, we need a Director of Service Delivery to lead the delivery and continuous improvement of core enterprise technology services, ensuring high‐quality, reliable and user‐focused services across WPP. … role will own service performance, service management and the service desk, and will lead key vendor and partner relationships to drive operational outcomes and a consistently positive colleague experience. What you'll be doing Service Delivery Leadership Lead the end‐to‐end delivery of core ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

## Head of Service Management, UKApplylocations: London - United Kingdom: Edinburgh WRS - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-17078Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform … service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.Key stakeholders:* Client CIO/CTO/Technology teams* FNZ Production Support & Platform Operations* Infrastructure ...

Responsibilities Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies Advise and guide the design and implementation of Service Integration & Management (SIAM) models … ready transformation roadmaps Contribute to and lead the development of consulting offerings and thought leadership Govern and manage the execution of operating model and service management transformations Establish performance metrics and success measures to drive continuous improvement Work confidently across Agile, product-centric, and traditional SDLC delivery models ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Join us as a Service Management Team Lead , where you'll play a pivotal role in shaping how we deliver exceptional service experiences across O2 Business. In this … leadership position, you'll guide a talented team of Service Managers, empowering them to provide consistent, high-quality, and commercially effective services to our customers. You'll lead a dynamic, tiered Service Management function, setting the direction for service excellence across diverse customer portfolios. By aligning ...