1 to 25 of 2,290 Service Management Jobs in England

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a … services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls to ensure they are More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer-focused, technical support for Toyota Financial Services UK, their Outsourced Providers, and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests, as well as some 2nd and 3rd line support for specific services. This hybrid role … the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear communication to customers within agreed timescales. Deliver excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or More ❯

through cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Role: Senior Service Analyst Exp: 5+Years Job Purpose The Senior Service Analyst willplay a pivotal role in ensuring high-quality support and service … management,acting as an escalation point for complex issues, providing technical andanalytical leadership, and driving continuous improvement within internal andexternal service operations. Requirements Key Responsibilities Incident and ServiceManagement Act as the escalation point for complex incidentsand service requests, ensuring timely resolution in accordance with agreedSLAs. Perform root-cause analysis and drive resolution ofrecurring problems. Monitor service … Maintain accurate records of service-relatedactivities for auditing purposes. Essential Skills andExperience Proven experience as a Service Analyst, SeniorService Analyst, or equivalent role within an enterprise-level servicemanagement or IT support environment. Comprehensive understanding of ITIL practices,particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g.,ServiceNow, Zendesk, Jira Service Management More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery … requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main … point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The … manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall … Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The … manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall … Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Closing Date: 25/06/2025 Group: Corporate Group Management Level: Administrator Job Type: Permanent Job Description: Please note this role will close at 00.01 on the 25th June so we advise making your application by midnight on the 24th June. About Ofcom As the UK’s communications regulator, we’re delivering vital work that helps keep the … UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences … TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience. The TSA takes a proactive approach to diagnosing and resolving problems, sharing knowledge with colleagues, and promoting the effective use of ICT More ❯

Closing Date: 25/06/2025 Group: Corporate Group Management Level: Administrator Job Type: Permanent Job Description: Please note this role will close at 00.01 on the 25th June so we advise making your application by midnight on the 24th June. About Ofcom As the UK’s communications regulator, we’re delivering vital work that helps keep the … UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences … TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience. The TSA takes a proactive approach to diagnosing and resolving problems, sharing knowledge with colleagues, and promoting the effective use of ICT More ❯

Social network you want to login/join with: Service Desk and Change Manager, Washington col-narrow-left Client: Tracker Location: Washington, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: We're a fast-growing SaaS company leading the way in garment … embroidery and print businesses operate smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice to … life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build scalable processes, drive continuous improvement, and support customers across UK and North American time zones. More ❯

too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar, the wider non-focus business … product owners, developers, architects, and business teams to deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities More ❯

too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar, the wider non-focus business … product owners, developers, architects, and business teams to deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities More ❯

support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong … communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the … team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and More ❯

stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to … ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail … Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across More ❯

End User Services Engineer Leidos is now recruiting for a highly motivated End User Services Engineer, working in a team that provides unparalleled levels of service delivery to our existing and expanding customer base, helping position Leidos as the nationwide supplier of choice across all major outsourced ICT programmes. Leidos is expanding its Information and Communications Technology (ICT) presence … in the UK, with an emphasis on Civil Government, Law Enforcement and Critical National Infrastructure ICT programmes. The preferred candidate will need to demonstrate effective application of mobile device management and End User Services Engineer. Employing Intune/Endpoint Manager with an understanding of software release cycles for endpoint technologies and policy management. Applicant must have effective communication skills … of low levels of travel between customer sites in South Hampshire. Your passions and experience will help you become a technical specialist and process owner within our programme, including service improvement with future expectations of adding further value to our service offerings. You will be expected to contribute towards the creation and continued maintenance of technical and logistical More ❯

you will play a vital role in managing and providing technical support and assistance to end-users within the organisation. With your experience and expertise, you will guide the Service Desk team, handle complex technical issues, and ensure the efficient operation of IT systems. This position requires a blend of technical expertise, leadership, problem-solving skills, and customer service … unresolved issues to appropriate teams or Level 3 support for further investigation and resolution. Act as the primary point of escalation within the team for advanced support needs. Incident Management: Log and track incidents using the IT service management system, ensuring accurate documentation of all support interactions. Prioritise and manage the resolution of incidents based on severity … and impact, meeting defined service level agreements (SLAs). Oversee incident management processes, ensuring prompt and accurate handling of issues. Problem Identification and Resolution: Analyse recurring technical issues and trends to identify underlying problems and recommend permanent solutions. Collaborate with other IT teams to implement preventive measures and enhancements to minimise future incidents. Lead efforts in continuous improvement More ❯

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties of the job This role is … friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services … with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information More ❯

the world. Visit us at UST.com. You Are: The IT Infrastructure Delivery Director will be responsible for overseeing the successful delivery of a highly complex, large-scale IT infrastructure management program. This program will serve a global client, with a team of 200+ resources distributed across multiple regions. The ideal candidate will have extensive experience in delivering IT infrastructure … services in a Managed Services environment, with a deep understanding of cloud technologies (primarily Azure), datacentres, networks, end-user computing, IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions, and managing both customer and financial outcomes. As the IT Infrastructure Delivery … seamless delivery of IT infrastructure services. You will be accountable for the overall success of the delivery, including managing timelines, budgets, risks, quality, and client satisfaction. The Opportunity: Delivery Management : Oversee the end-to-end delivery of the IT infrastructure services program, ensuring the successful implementation and ongoing operation of services across datacentres, cloud (primarily Azure), networks, end-user More ❯

overview We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties of the job This role … career and great colleagues to work with. We also offer: • Salary including High-Cost Area Supplement • Opportunity to join the NHS Pension Scheme • Free 24/7 independent counselling service • Learning and development opportunities • Easy and quick transport links • A range of attractive benefits and discounts • Access to Blue Light Card and other NHS Discount Schemes • Free Pilates classes … much more! To see the full range of benefits we offer please see our Moorfields benefits document. Detailed job description and main responsibilities Skills needed for this role • Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. • Problem management: You can investigate problems in systems, processes and services More ❯

Senior Director, Head of IT Service Delivery Join to apply for the Senior Director, Head of IT Service Delivery role at Barings At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies, and … team and demonstrate true dedication to our clients' interests. We invite you to explore our current employment opportunities and consider joining our team. Position: Senior Director, Head of IT Service Delivery Business Unit: Global Technology & Data Location: Charlotte, NC (Preferred) or London, UK Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital … needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with professionals across North America, Europe, and Asia Pacific. Job Summary We seek a Head of IT Service Delivery to More ❯

Job Category: Other - EU work permit required: Yes Job Reference: a075787ef707 Job Views: 13 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills … maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a progression pathway for technical or managerial careers. As ambassadors of service, we are Wavenet’s first contact with customers, partners, and suppliers. The role emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing … Supporting workload coordination and allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing to quality reviews. Supporting team objectives and promoting company values. Creating clear and effective high-level processes. Expanding knowledge More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. … With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon … and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support - Provide first-line More ❯