25 of 25 Service Management Jobs in the North East

Service Management (ITSM) Analyst - NHSBSA -Stella House - Newcastle Location: Newcastle upon Tyne Pay Rate: £16.40ph Contract: March 2026 with possibility of extension Join a modern, forward-looking IT Service Management team helping the business evolve into a multi-sourcing digital organisation. In this role … services and changes to existing services, ensuring readiness for users and support teams Partner with technical teams, suppliers, and stakeholders to understand service requirements and assess impacts Create and maintain service documentation, processes, and Service Design Packages Support ITIL-aligned service management activities, ensuring services ...

Department: SRG Governance Service Delivery Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems … reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks ...

Location/s: Newcastle, UK Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact … ambition, Mott MacDonald is where people come to be brilliant. Overview of the role Are you passionate about driving value from enterprise applications and service management platforms? Join us as an IT Solutions Specialist and play a key role in supporting, enhancing, and governing our Productivity Applications portfolio ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

Service Desk Analyst United Kingdom - Newcastle Upon Tyne Reporting to: IT Service Desk Lead Remuneration: £32,000.00 per annum Contract Type: Permanent/Full time - 40 hours per week Location: Patient Support Centre, Newcastle upon Tyne Closing Date for applications: Monday 16th November 2026* About Us: Psychiatry … skills, and gain valuable life experience—all while enjoying the flexibility of a full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference. The IT Service Desk ...

Radiology Systems Manager, with great interpersonal skills and a strong commitment to team working to join the Health Informatics team, delivering outstanding service for County Durham and Darlington NHS Foundation Trust. The primary focus of the role will be the support, configuration and maintenance of the Trust's core … Radiology systems, providing a high quality service built on your foundations as an experienced IM&T professional. Furthermore, your role is critical to the implementation of the Digital Strategy within the Trust's Radiology service, as the subject matter expert delivering complex programmes and the provision of high ...

business platforms. The role ensures that all application changes, enhancements, upgrades and supplier-led releases are delivered with appropriate levels of quality assurance, risk management and business confidence. The successful candidate will own the testing strategy, governance framework, standards, methodologies and assurance processes across System Integration Testing (SIT), User … methodologies covering SIT, UAT, regression testing, non-functional testing and release validation. Ensure compliance with quality gates, develop risk-based testing approaches, manage defect management processes, and define testing KPIs and quality metrics. Develop and oversee test strategies, test plans and test execution activities for enterprise applications. Coordinate ...

looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI. What you'll be doing: Leading end-to-end service delivery across complex technology environments Managing client relationships, escalations, and commercial … discussions Driving performance across multidisciplinary teams Identifying opportunities to grow accounts and improve service outcomes Applying AI and automation to enhance operational effectiveness Working within ITIL-aligned service management frameworks What we're looking for: Proven Service Delivery Management experience Strong stakeholder engagement and leadership ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

Full Time vacancy that will close in 10 days at 23:59 GMT . The Vacancy An exciting opportunity has arisen for a Senior Service Desk Analyst to join our Technology and Change team based in Newcastle upon Tyne. This is an interesting and varied role, with a mixture … involved in some exciting IT projects and you'll be empowered to bring your own ideas and improvements to the team. Our IT Service Desk is the central point of contact for all IT related incidents, service requests and issue resolution. Reporting into our Service Desk Manager ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

Newcastle Program & Project Management Graduate Programme 2027 - 2028 Department: Technology UK Employment Type: Permanent - Full Time Location: Newcastle Compensation: £36,400 per year, plus a £7,200 signing bonus Description The Role at a Glance On our Program & Project Management Graduate Programme, you’ll be trained and will … skills, a curious mind and a real interest in the way technology is being used to shape the world. Life as a Program & Project Management Graduate Why Join Us We’re proud to be one of the World’s Best WorkplacesTM, with a culture built on care, inclusion ...

Employee Assistance Programme & 24/7 GP Access Increasing Annual Leave Entitlement based on Length of Service About Prima At Prima, we've spent 30 years building a reputation for quality, service and doing what we say we'll do. Behind every customer order, delivery and product leaving … team of passionate people who each bring their own strengths, ideas and personality to the business. From Production and Engineering to Logistics, Sales, Customer Service and People & Culture, everyone plays a part in helping us deliver for our customers across the UK and around the world. Our success ...

first time fix where possible, otherwise ownership is taken for managing an incident or request through to resolution. Working as part of a wider service operations team, the role is varied. The team support approximately 1000 endpoints worldwide, as well as various mobile devices and technologies. The role will … maintenance of Windows and OSX based systems and their applications. Communicate system outages to the wider business where it is business affecting. Work alongside service providers and vendors. Skills & Experience Required: Ideally a recognised IT qualification (e.g. Microsoft certification, ITIL) A basic understanding of Helpdesk/Service Desk ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … ecosystem, contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary.Key Responsibilities Key Accountabilities and Decision Ownership:• IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

ensure that all database infrastructure and related systems are running efficiently. The Database Reliability Engineer strives to implement best practice in system monitoring, incident management and disaster recovery, while continuing to improve the reliability, resilience and automation within the technology stack. Responsibilities Act as the SQL Server … subject matter expert, providing technical leadership and best practice guidance. Monitor, maintain, and optimise database performance, proactively identifying issues and implementing alerts to ensure service levels are met. Perform database tuning, query optimisation, index management, and schema improvements to maximise performance and reliability. Support capacity planning and scalability ...

ensure that all database infrastructure and related systems are running efficiently. The Database Reliability Engineer strives to implement best practice in system monitoring, incident management and disaster recovery, while continuing to improve the reliability, resilience and automation within the technology stack. Responsibilities Act as the SQL Server … subject matter expert, providing technical leadership and best practice guidance. Monitor, maintain, and optimise database performance, proactively identifying issues and implementing alerts to ensure service levels are met. Perform database tuning, query optimisation, index management, and schema improvements to maximise performance and reliability. Support capacity planning and scalability ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … with other platforms. Powershell script skills - + Javascript + Maria DB. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator, Service Now Certified Implementation Specialist, Service Now Application Developer, ITIL Foundation, Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service ...

mechanical expertise with the ability to motivate colleagues, organise competing priorities and anticipate what needs to happen next. Your background could be in field service, customer support, production supervision or another engineering environment - you don’t need to have held an identical role. Who We Are OpenWorks … employer-matched contributions to help you plan for the future. More Time to Recharge - 25 days’ holiday plus public holidays, long-service rewards, and the option to buy up to 5 extra days. Breakfast & Lunch on Us - Enjoy team breakfasts and freshly prepared lunches every day courtesy of Chef ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

Brook Street is recruiting an IT Service Management (ITSM) Analyst for NHSBSA in Newcastle. You will support the introduction and readiness of new IT services, working with internal and external teams to ensure smooth deployment and ongoing performance. You will document services, support ITIL-aligned activities, monitor KPIs … contribute to continual service improvement, with a focus on clear communication and stakeholder collaboration in a fast-moving environment. #J-18808-Ljbffr ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...