14 of 14 Service Management Jobs in the North East

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

engagements within the Delivery Centre. The role ensures that releases are delivered in a secure, compliant, and low-risk manner, aligned to client governance, service stability, and regulatory requirements. Operating in a multi-team, high-assurance environment, the Release Manager acts as the critical bridge between engineering teams, service management, and client stakeholders to enable predictable, audit-ready delivery of change. The central hub for this position is in Newcastle, but we welcome applicants from across the North-East. We operate a hybrid working policy with an expectation of 60% in office time. We value collaboration ...

Role: Client Service Manager Location: Middlesborough (Office-based) Salary: Competitive - DOE Reports to: Managing Director About the Role We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly … Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance, quality, and client experience of the Service Desk, ensuring service levels are consistently met and the team operates efficiently, professionally, and cohesively. This role suits someone who is first ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … live production incidents and service requests. Act as the primary technical escalation point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

design, development, testing and implementation of integration solutions and related digital workflows across Trust systems. They will work with colleagues, suppliers, system users and service support teams to understand requirements, deliver robust solutions, document processes and enable effective knowledge transfer into operational arrangements. The role will involve analysing requirements … understood and transitioned effectively. This will include sharing technical knowledge, supporting clear operating procedures and helping create an efficient flow from development into live service support. The post holder will work with colleagues and suppliers to support safe implementation, testing and transition of integration changes, ensuring appropriate documentation, test ...

services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This … senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...

passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution-focused. … this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across the business. ...

optimisation activity, with a clear expectation that knowledge, configuration documentation and implementation detail are transferred to relevant Health Informatics colleagues to support ongoing system management and BAU support. The role will support the safe configuration and continued optimisation of Trust EPR systems through agreed development priorities. The post holder … support reporting requirements, maintain system quality and ensure developments are implemented in a coordinated and controlled way. The post holder will contribute to service continuity by sharing configuration knowledge, supporting cross-cover for planned EPR development activity and working collaboratively with colleagues in line with Trust policies and agreed ...

office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...