24 of 24 Service Management Jobs in the North East

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods … stay updated in your specialism. You will also be responsible for simplifying complex technical information to make it accessible for others. The primary focus of this role is supporting Service Catalogue and Tooling. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options … schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our … As a Senior Azure Administrator, you'll actively assist customers across multiple technologies and contribute to the environment of learning by mentoring junior team members. You will be a Service Owner for several services including Azure and DevOps. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept, and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management, including documentation such as development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This role More ❯

Position location: Newcastle, United Kingdom Recruiter contact: Laura Kennedy We’re a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities. A fundamental part of this is respecting each person’s differences … team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution of IT incidents is the key to … their IT issues. Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update the knowledge More ❯

on Microsoft 365 and Azure Cloud services. The ideal candidate will possess experience across numerous infrastructure areas and a strong foundation in cloud technologies, with a passion for customer service, driving innovation and efficiency in a dynamic environment. This role will: Support and improve M365 productivity & collaboration products of Exchange Online, Teams, Intune MDM, MacOS and iOS, Windows … you... We are looking for someone who has experience in: Managing M365 Productivity & Collaboration products of Exchange Online, Teams, InTune MDM, Windows 10/11 M365 Security & Conditional Access management M365 SharePoint Online Virtual Machine management (VMware) Dynamics 365 (CRM and/or Finance & Operations) IT Service Management such as ITIL You will also need familiarity More ❯

IT Asset Manager (Hardware/HAM) - Newcastle/hybrid Skills/experience: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge … of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset … Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing More ❯

work permit required: Yes Job Reference: fa1ee9bbc01d Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description WHAT WE ARE LOOKING FOR The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring that services provided by the Enterprise and Business Applications function perform satisfactorily. RBSL supports a mix of in-house and third … which this role will support and help manage. Position Duties and Responsibilities Provide support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests. Monitor, maintain, and improve application services managed by RBSL in collaboration with users and business owners. Act as Service Owner for various application systems, ensuring their management … a customer-focused approach, collaborating with Business Owners and Users, and creating Knowledge Base articles. Develop user processes and procedures for applications. Serve as escalation point for major incidents, service failures, or customer complaints, keeping relevant stakeholders informed until resolution. Stay updated with terminology and service discipline developments that could impact service delivery. Work closely with vendors More ❯

Social network you want to login/join with: Service Delivery Manager, Newcastle upon Tyne col-narrow-left Client: BJSS Location: Newcastle upon Tyne, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: d16067039489 Job Views: 19 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: About the Role Our Managed Service … We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management More ❯

calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues … and systems to ensure functionality. Support onboarding of new employees by setting up accounts, devices, and access rights. Learn and follow IT policies, procedures, and security protocols to maintain service standards. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Possibility of … working Qualifications English GCSE or equivalent, grade 4-9 (Essential) Maths GCSE or equivalent, grade 4-9 (Essential) About the Employer FAIRSTONE GROUP LIMITED Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint More ❯

job poster from UK National Audit Office Location: Newcastle with occasional travel to the NAO's office in London, Victoria. Salary: Newcastle c£76,000 per annum plus civil service pension scheme. Higher ranges may be available for exceptional candidates. Hours: Flexible working and part time hours will be considered. Closing date for applications is 23:59pm on Tuesday … EUSS) Please note, we are not able to sponsor work visas or accept temporary visas as we are looking to hire on a permanent basis. Please contact the HR Service desk (hrservicedesk@nao.org.uk) should you have any questions on your nationality eligibility. Introduction: Head of Cloud Services (HoCS) is a newly created role within the NAO’s Digital Services … DS) function. With responsibility for the development and continual improvement of NAO cloud service composition and provision. They will also lead the technical architectural practice and wider strategic cloud implementations, providing expertise and leadership in the definition, design, implementation, adoption and adherence to enterprise architecture strategies and standards. With the NAO having completed it’s journey to cloud provision More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

Working Pattern: 9-Day Fortnight - Get a day off every two weeks! Put People First - Deliver Outstanding IT Support We’re looking for a friendly and professional IT Customer Service Advisor to join our Gateshead-based team. If you’re passionate about helping people, solving problems, and providing great customer service we’d love to hear from you. … supporting them over the phone, via email, and remotely. You’ll make sure their problems are resolved quickly and efficiently—keeping their day running smoothly. As an IT Customer Service Advisor you will: Respond to IT support queries from staff across the organisation Provide clear and friendly technical guidance over the phone or via remote tools Support colleagues with … hardware and software issues, including laptops, mobile phones, iPads, and office systems Track, update, and resolve tickets through our IT service management system Maintain and update user guides and documentation Work closely with IT team members and external providers to resolve issues quickly As an IT Customer Service Advisor you will have: A strong customer service More ❯

redefining what a bank should be, making things easier, transparent, and better value in the world of finance. The Technology team is made up of Testing, Engineering, DevOps, Change, Service Management, and Architecture. They design, develop, and deliver a customer journey that is user-friendly and efficient, ensuring we remain a leader in the fintech space. Technology is More ❯

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll define and drive the ITSM strategy for Children's Platform … closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. You'll be a role model, exemplifying best practices in IT service management with a strong focus on operational stability, robustness, resilience, availability, and quality. You'll be the primary escalation point for business and supplier stakeholders, ensuring high-level … service satisfaction and addressing any issues promptly. You will be part of the Children's Platforms Senior Leadership Team. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP More ❯

Join to apply for the Service Desk Analyst role at Lithia UK Continue with Google Continue with Google Join to apply for the Service Desk Analyst role at Lithia UK Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with … Google This range is provided by Lithia UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Service Desk Analyst Sunderland Salary up to £28,000, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals … and aftersales service. Reporting into the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing quality technical support and customer service to all colleagues within the organisation. This role involves regular communication with manufacturers, third-party contacts, members of the wider IT Department, and store-based colleagues. Your primary focus will be to More ❯

overall business objectives Establish and communicate a clear vision and road map for Copilot, Microsoft 365, and Atlassian, aligned with business goals Partner with vendors, security, infrastructure, EUC, and service teams to ensure seamless product development and deployment Maintain strong communication with stakeholders to gather requirements, provide updates, and ensure alignment Deliver documentation and training, manage upgrades, and foster … field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested applicants to apply immediately to be considered for shortlisting. Alternatively, should you require further information or wish to discuss More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

the organisation. What you'll need to succeed Demonstratable IT Product Owner experience Highly developed problem-solving skills and hands on experience with MS365 suite, including Copilot Background in service management, project delivery, and stakeholder engagement Confident communication skills Ability to pass a basic DBS What you'll get in return This exciting position is paying between More ❯

in reporting and analytics to join their team on a contractor basis through to December 2025. In this role, you will act as a key liaison between the Global Service Desk and the IT Service Management team, delivering regular insights on IT performance and supporting critical workflows and documentation. Key responsibilities as the IT Business Analyst: Design … in a reporting-focused role. Expertise in Excel, Power BI, and PowerPoint. Strong data analysis skills with the ability to extract and communicate meaningful insights. Excellent communication and stakeholder management abilities. Comfortable working in a fast-paced, global environment. Proactive, analytical, and solutions-focused mindset. This is a fantastic opportunity for someone passionate about data-driven decision-making, process More ❯

in reporting and analytics to join their team on a contractor basis through to December 2025. In this role, you will act as a key liaison between the Global Service Desk and the IT Service Management team, delivering regular insights on IT performance and supporting critical workflows and documentation. Key responsibilities as the IT Business Analyst: Design … in a reporting-focused role. Expertise in Excel, Power BI, and PowerPoint. Strong data analysis skills with the ability to extract and communicate meaningful insights. Excellent communication and stakeholder management abilities. Comfortable working in a fast-paced, global environment. Proactive, analytical, and solutions-focused mindset. This is a fantastic opportunity for someone passionate about data-driven decision-making, process More ❯

Global Aftersales Manager Location: Hessle Salary: £50,000 £65,000 + Bonus + Benefits Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. Were supporting a globally respected high-tech manufacturer in their search for an Global Aftersales Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians. The Role As Global Aftersales Manager, youll oversee the delivery of technical support and service works for clients … international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained. As Global Aftersales Manager, our role will span: Managing a UK-based service team alongside coordination of global aftersales activity Customer engagement from complaint resolution, to service proposition delivery and root cause findings. Defining and managing service pricing models, KPIs More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively About The Job At Klipboard , we pride ourselves on fostering a culture of innovation and continuous improvement. We are currently seeking a Senior Mobile Applications Developer to enhance … our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯

to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are here to do. You'll work with our Service Management community you'll play a vital role in enabling collaboration, sharing best practice, and capability building across the community of over 1,100 professionals who are driving … all levels, responding to queries using appropriate IT channels (e.g. Outlook; Teams), and escalation where appropriate to the wider team. Experience of identifying and delivering process and/or service improvement. Experience of working within an IT Service Management framework utilising associated best practice. Ability to translate high level objectives and strategies into specific business outcomes. Details. … time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of up to £38,373. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £11,116 per year. Holidays: A generous leave package starting at 23 days and rising to 30 days over time. More ❯

and the related IT infrastructure. Collaborating with other architects and developers to deliver the highest quality solutions via cutting edge technologies. Ensuring solution and operations reliability in liaison with service management team. Required Skills/Experience: We are looking for candidates with the following skills and experience: Understanding of Model-based systems engineering (MBSE) from concept through to … Have: It would also be great if you have some of the following: INCOSE System Engineering CSEP certification or equivalent. Experience in AWS and RedHat OpenShift technologies. Experience in Service oriented (SOA) and micro-services architecture. #J-18808-Ljbffr More ❯

design and support within an enterprise environment. Platform patching and vulnerability management. Experience of troubleshooting and using remote access tools. Monitoring of the FDB platform. Work with the established service management tool (ServiceNow) to record, update and manage incidents. Creating Servers and Active Directory User Groups. Technical Skills: Strong knowledge of Active Directory management and design including More ❯