5 of 5 Service Management Jobs in the North East

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

inspiring high-performing technology teams, creating a customer-focused culture that supports growth, innovation and operational excellence. Overseeing the delivery of technology services, service transitions and operational change programmes, ensuring commitments are achieved across budget, quality, risk and performance measures. Managing commercial performance, including budgeting, forecasting, cost optimisation, contract … performance and contribution to business growth objectives. Ensuring effective governance, service management, risk, security, compliance and operational controls are embedded across technology services. Building trusted relationships with clients, suppliers and strategic partners, driving continual service improvement and resolving complex operational challenges. What you'll bring: Proven leadership ...

this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live. What youll do Coordinate service readiness activities across projects, suppliers and support teams. Identify risks, gaps and dependencies before services move into live use. Build strong relationships that keep change … moving smoothly and safely. Support service management processes and help drive continual improvement. Ensure knowledge, documentation and ownership are in place before go-live. Why join us Join a team that sits at the heart of technology change and service delivery. Youll learn from experienced colleagues, build ...

Support & Operations Technician Location: Greatham, Teesside, with travel to Stockton and Wynyard Contract: Permanent Sector: IT/Manufacturing/Industrial Operations Wolviston Management Services are recruiting for an IT Support & Operations Technician to join Tioxide’s IT team, supporting users, systems and technology across its Greatham, Stockton and Wynyard … across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...