19 of 19 Service Management Jobs in the North East

About the Role: The Service Desk Manager oversees the daily operations of the IM&T Service Desk, ensuring timely and efficient resolution of IT incidents and service requests. This includes managing the service desk team, setting performance targets, and improving team productivity and service quality. The role is responsible for maintaining user satisfaction by ensuring … effective first-line resolution, timely communication, and restoration of normal service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration … across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and More ❯

testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for … priorities, adapting products and services where needed to meet both internal and external users needs, ensuring your product team builds the right things at the right time. Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate. … Monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues. Act as an ambassador for the More ❯

We are looking for a highly organised and proactive Change & Project Coordinator to join our Project Management Office (PMO) . This pivotal role is responsible for overseeing the end-to-end management of change requests, ensuring smooth transitions from change assessment to project delivery, and providing operational support to Project Managers across a variety of initiatives. Acting as … post-project evaluation and reporting. Your work will play a key role in maintaining operational efficiency, risk mitigation, and organisational responsiveness to change. Key Responsibilities Change Governance and Lifecycle Management Change Advisory Board (CAB) Facilitation Change-to-Project Transition Project Manager Workload Oversight Pipeline Management and Project Readiness Risk Coordination and Escalation Operational Support for Project Managers Project … Completion and QA Feedback Loop Reporting and Record Management Process Development and Continuous Improvement Required Skills & Experience Change Management : Strong understanding of formal change management practices, lifecycle models, and control frameworks. Familiarity with CAB structures is essential. Project Coordination : Demonstrable experience supporting or coordinating project activity within a PMO or delivery team setting. Tool Proficiency : Experience using More ❯

for providing the first level of technical support to end-users. This role involves troubleshooting and resolving IT issues, escalating complex problems to higher-level support, and ensuring that service requests are addressed promptly and effectively. The engineer serves as the initial point of contact for IT-related inquiries and works to maintain a high level of customer satisfaction. … the root cause of the issue, and determining appropriate solutions. Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues … diagnose and resolve basic technical issues, both hardware and software-related. Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non- technical users. Customer Service: Strong customer service orientation with the ability to manage user expectations and deliver high- quality support. Time Management: Ability to manage multiple tasks simultaneously and prioritise work More ❯

to manage and grow a small team. Excellent planning, documentation, and communication abilities. Nice to Have: Microsoft Azure or Microsoft 365 certifications. CompTIA Security+ or equivalent. ITIL Foundation or service management knowledge. Project management certifications (PRINCE2 or similar). Who You Are:A proactive, resilient, and solutions-oriented leader who thrives on hands-on problem-solving. You More ❯

and services are adequately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal and dependent external organizations) Main … duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic … planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for all technical changes, coordinating releases and interdependencies. Work closely with Agile(scrum) teams and change managers to define release schedules, align resources (internal and external More ❯

MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting Windows 10, Windows Server, and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory settings. More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone … passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams … to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone … passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams … to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

/or orchestration via workflows, scripting web services/APIs, and IntegrationHub. Development process optimisation. Understanding of information security. System design and support. ITIL framework knowledge and understanding of service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with More ❯

markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over … employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. Main Responsibilities Software Asset/Lifecycle Management 70% • Handle software requests that come in to the IT ticking system • Developing whitelist/blacklist applications • Purchase and deploy software • License compliance • Manage software licence procurement, Track software license contracts, renewals, and maintenance … Global IT to assist creation of new software packages • Follow all Bilfinger Cyber Security policies & guidelines, and report any breaches or concerns to the Cyber Security team. • Raise any service shortcomings - or changes that could improve the IT service - to the team leader • Undertake other ad-hoc duties not specifically stated, but from time to time are necessary More ❯

overall business objectives Establish and communicate a clear vision and road map for Copilot, Microsoft 365, and Atlassian, aligned with business goals Partner with vendors, security, infrastructure, EUC, and service teams to ensure seamless product development and deployment Maintain strong communication with stakeholders to gather requirements, provide updates, and ensure alignment Deliver documentation and training, manage upgrades, and foster … field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested applicants to apply immediately to be considered for shortlisting. Alternatively, should you require further information or wish to discuss More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives, and operational … requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with technical and … non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

Systems Engineer for our client, who are a global technology leader in electrification and automation. Senior Systems Engineer Location: Aberdeen (travel included) Permanent position Role Overview To ensure the Service portfolio is delivered effectively according to company standard processes and safety guidelines to satisfy customers. Execute technical support, act as specialist and solve problems in own expertise area. Proactively … communicate with both the customer and internal sales teams to ensure customer needs are understood and business opportunities utilized for Service growth. The role will be based in Aberdeen and will require travel to our offices in UK and customer sites (both onshore and offshore). Main Accountabilities Understand and update existing hardware and software modules for the development … Security Systems and Procedures are maintained. Provision of ad-hoc support and site attendance as requested. System Modifications and interpretation of SOR’s from Client base Spares and Lifecycle Management Management and Coordination of Ad-Hoc Work-scopes Interactions PAEN UK Service Management Tea Client interaction Business Development/Account/Sales Manager Technical Specialists/ More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯