3 of 3 Service Management Jobs in the North East

offers variety in the tasks from day to day and ideal for a 1st time role in the industry. KEY DUTIES – Assisting the Technical Service Owner function as part of the Global IT Application support services Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business Review tickets within Service Management, driving and managing service acceptance using established priorities Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team ...

ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence … operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk ...

standards-based integration requirements. Balance innovation with platform stability, scalability, and long-term maintainability. Skills, Knowledge and Experience: Essential 812+ years experience in Product Management within SaaS, ERP, or enterprise software Proven experience leading Product Managers and owning multi-product portfolios Strong commercial acumen, including pricing, packaging … collaboration Experience working in complex, regulated, enterprise environments Excellent stakeholder management across Engineering, Data, Security, and GTM AI & Innovation Practical experience applying AI or automation within enterprise workflows Understanding of the opportunities and constraints of AI in production systems Nice to Have Logistics, transport, or warehousing domain experience Experience ...