14 of 14 Service Management Jobs in the North East

Description Senior Service Desk Analyst: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance … Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide senior operational support to the Service Desk? Do you want to have a role that combines hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities ...

Role: Client Service Manager Location: Middlesborough (Office-based) Salary: Competitive - DOE Reports to: Managing Director About the Role We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly … Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance, quality, and client experience of the Service Desk, ensuring service levels are consistently met and the team operates efficiently, professionally, and cohesively. This role suits someone who is first ...

Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead … develop a team of ~10-15 Service Desk Analysts in a 247 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction ...

making a positive difference to colleagues day to day digital experience? Were looking for an Associate End User Computing Engineer to join our Digital Service Desk team. In this role, youll provide support to colleagues, resolving incidents and service requests across a range of technologies. Youll support users … face to face, ensuring every interaction is professional, clear, and customer focused. Youll play an important role in delivering a high quality support service of incidents and requests, recording accurate diagnostic information, and working collaboratively with colleagues and escalation teams when needed. Youll help ensure issues are resolved efficiently ...

customer’s business outcomes. Key Responsibilities Deal & Solution Architecture Leadership Lead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … discovery sessions, and deep‐dive technical/operational interviews. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs. Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

Role The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through … resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 where most days will be onsite near Darlington. Essential for the role Experience working in an IT service desk, desktop support, or technical support role Strong customer service ...

principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there is inconsistency … across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.. Objective Technical Improvement Consultant needed to support the below: End-to-end process integration across demand to delivery Improved execution discipline and governance adherence Reduction ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding ...

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers … regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Rapidly identify risks or issues relating to or uncovered by analysis activities. Ensure these are accurately and formally raised with line/project/service management. Job responsibilities The post holder is responsible for supporting the delivery on a range of digital projects and improvements across a forward thinking … business modelling techniques and experience in obtaining input from and communicating modelling results to senior managers for agreement. Desirable Agile certifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...