10 of 10 Service Management Jobs in the North East

DWP. Digital with Purpose. Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus ...

direct programme workstreams to ensure delivery against cost, quality, time and benefits realisation targets, setting clear objectives and KPIs while ensuring any impact on service management is well understood and effectively supported. This role requires a leader capable of managing day-to-day operations while shaping future digital … reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. ...

life balance. DWP. Digital with Purpose. Do you want to help shape the future of digital public services? Can you design and develop Configuration Management services and tools for the UK's largest government department? This is a fantastic opportunity to grow your skills in a supportive, forwardthinking environment … Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you'll help design, develop and enhance our Configuration Management services and tooling. You'll play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides ...

testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments Proven experience in the development of computer … technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis Disclosure and Barring Service Check This post is subject ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage ...

worldwide team that is empowered to operate the activities within their assigned function. Daily activities will focus heavily on request, event and incident management and direction will be provided by the Information Security Manager. Norton Rose Fulbright is committed to the professional development of its staff. There will … Azure Sentinel for detecting, investigating, and responding to suspicious behaviors and anomalous activities. Familiarity with endpoint security solutions and security infrastructure, including EDR, vulnerability management tools, DLP solutions, and removable media encryption. Working knowledge of cloud based web and email filtering solutions such as , Zscaler, Mimecast, Proofpoint, or Cisco. ...

continuity across business-critical systems, and working across a broad Microsoft-focused technology estate. Key Responsibilities: Core Infrastructure Services (Microsoft ecosystem) Identity & Access Management (Entra ID/Azure AD) Virtualisation platforms (Hyper-V/enterprise virtualisation technologies) Cloud Platform administration (Microsoft Azure) Business Continuity & Resilience practices across systems … networking fundamentals Scripting/programming concepts (e.g., PowerShell, Python, Bash) Desirable Experience: Exposure to formal project frameworks (e.g., Agile, Prince2) Understanding of ITIL and service management practices Proven ability to troubleshoot multi-layered technical issues Strong documentation and communication skills, with confidence engaging stakeholders at all levels Benefits ...

date To ensure patient images are safely managed through Trust and third party reporting systems To provide system support to the Lung Cancer Screening service Screening Review Meeting (MDT), including requesting and merging patient images To develop and maintain LCSP system policies and procedural documentation To provide troubleshooting support … Systems Manager. The LCSP Systems Manager will provide professional oversight, training and support. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support. The successful candidate will meet the criteria published within the Job Description ...

ideal for someone who thrives in complex delivery settings, enjoys senior stakeholder engagement, and has a strong understanding of both transformation and operational HR service models. The Workday Transformation Project Manager will be responsible for: Workday Programme Delivery Manage day-to-day delivery across functional, technical, data, integration, testing … cutover preparation, readiness activities, and deployment BAU Workday Team Support Provide operational leadership to the BAU Workday team during the transformation period Balance BAU service needs with project demands to maintain continuity Assist with knowledge transfer and capability uplift within the support team Transition to the New Support Model ...

leadership roles managing platform/infrastructure services. Excellent understanding of IT Infrastructure, cloud platforms and enterprise collab tools. Strong understanding of ITIL based service management. Experience in delivering security solutions within complex and global environments. Expertise in compliance and security frameworks such as Cyber Essentials Plus. ITIL Foundation ...