9 of 9 Service Management Jobs in the North East

Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. … Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

escalation for complex infrastructure environments, ensuring high availability, security, and rapid resolution of critical incidents. The role focuses on modern enterprise technologies including identity management, endpoint management, cloud platforms, virtualisation, collaboration services, networking fundamentals, and enterprise backup solutions. The position emphasises proactive monitoring, automation, security best practices … solutions are implemented securely and reliably. Key Responsibilities Provide third-line technical support and escalation for infrastructure and cloud platforms. Investigate and resolve complex service issues, escalating to vendors where required. Manage service requests and incidents within the organisation's service management framework. Maintain clear ...

Type : Permanent About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring, guidance and leadership to our IT Service Desk teams. This role is pivotal in driving service and technical excellence, resolving customer issues, and developing your team while maintaining outstanding customer … satisfaction. You will lead by example, mentor your team members, and delivering client service excellence according to the Redsquid values. Key Responsibilities Lead and develop a Service Delivery team, fostering a proactive, high-performance culture driving Ownership, Communication and Action. Act as the initial technical escalation point ...

Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? xxuwjjq We're hiring an IT Service Design … Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely t... Make your application after reading the following skill and qualification requirements for this position. ...

Role The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through … resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 and is hybrid. In the first month or so of the contract you will be expected to be onsite more frequently. Essential for the role Experience working ...

tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability … collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

platform services. Develop orchestration and automation solutions using OpenText Operations Orchestration and/or Red Hat Ansible . Integrate automation solutions with existing infrastructure, service management, and monitoring platforms. Collaborate with infrastructure, platform, and operations teams to identify automation opportunities and optimise workflows. Produce and maintain clear technical ...