22 of 22 Service Management Jobs in the North East

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role … substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

training to allow you to complete your apprenticeship within your working hours, youll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. Theres … given to showcase your skills. As part of the role, some travel to the other digital hubs may be required. Job description A service manager will undertake a range of key service management duties including reporting, incident management, change and problem management, and management ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...

this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live. What youll do Coordinate service readiness activities across projects, suppliers and support teams. Identify risks, gaps and dependencies before services move into live use. Build strong relationships that keep change … moving smoothly and safely. Support service management processes and help drive continual improvement. Ensure knowledge, documentation and ownership are in place before go-live. Why join us Join a team that sits at the heart of technology change and service delivery. Youll learn from experienced colleagues, build ...

Service Delivery Manager – Fully Remote £60,000 + travel expenses | Fully Remote | 2 office days per month We’re working with a growing technology business that is looking for an experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play … company’s offices in Bristol, Newcastle or Glasgow. Travel expenses for these office days will be covered. The Role As Service Delivery Manager, you’ll be the named service owner and primary service contact for your customers, building strong relationships with senior stakeholders and ensuring services ...

I.T Service Delivery Manager – Fully Remote £60,000 + travel expenses | Fully Remote | 2 office days per month We’re working with a growing technology business that is looking for an experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play … company’s offices in Bristol, Newcastle or Glasgow. Travel expenses for these office days will be covered. The Role As Service Delivery Manager, you’ll be the named service owner and primary service contact for your customers, building strong relationships with senior stakeholders and ensuring services ...

passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! JOB DESCRIPTION As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation and resolution of recurring and high-impact operational issues across Ubisoft’s technology landscape. You will work closely … with CRC teams, Creative Houses, Vendor Operations, and key stakeholders to improve service stability, reduce operational risk, and support a seamless experience for players and internal teams. You will contribute to continuous improvement initiatives by identifying root causes, coordinating corrective actions, and supporting a proactive approach to operational excellence ...

build a career in technology while earning a salary and gaining a recognised qualification? DWP Digital is offering an exciting opportunity to join our Service Management community as an Apprentice IT Service Manager. You'll combine practical workplace experience with a Level 3 Digital Support Technician Apprenticeship … ability to organise and prioritise your workload * Attention to detail and a commitment to quality * A willingness to learn and develop new technical and service management skills * The ability to work effectively as part of a team Delivery. Work. Projects. Join DWP Digital as an Apprentice IT Service ...

Service Desk Analyst Permanent Stanley £29,000 Overview We're looking for a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable, high-quality IT services across the organisation. Key Responsibilities Provide desktop, hardware, software and user support. … Troubleshoot and resolve technical issues, escalating where necessary. Manage IT assets and device deployments. Support service improvements, projects and technology rollouts. Maintain accurate service records and documentation. Work collaboratively to deliver excellent customer service. What We're Looking For Experience in an IT support or service desk ...

organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Our client is committed to delivering sustainable solutions … first-line, and where appropriate second-line, technical support across the business. You will be responsible for logging, tracking, and resolving IT incidents and service requests received via telephone, email, and self-service portals. You will also play an active role in on-call support ...

programme of process improvement, automation, data-led decision-making and digital innovation. Role The Global Infor Systems Administrator will take ownership of the operational management, administration and continuous improvement of the organisation’s global Infor environment. Joining during the latter stages of implementation, you will work alongside the programme … processes, standards and support model required for business-as-usual operation. Your responsibilities will include: Owning the day-to-day administration and long-term management of the global Infor CloudSuite environment. Ensuring the platform remains stable, secure, available and capable of supporting business-critical operations. Establishing and leading ...

enjoys solving problems, working collaboratively and making a tangible impact on reducing cyber risk. You'll take ownership of vulnerability remediation and patch management activities, working closely with Infrastructure, Cyber Security and Operational Support teams to improve cyber resilience, reduce technical debt and enhance security across the business. What … remediation efforts based on risk, exploitability and business impact. Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs. Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses. Validate and test remediation activities to ensure vulnerabilities are effectively resolved. Investigate recurring vulnerabilities ...

ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values … needs.Knowledge, Skills and Abilities:Proven experience in a Tier II/Tier III support or systems support roleExperience working within an IT helpdesk or service management environmentExperience managing incidents, service requests, and escalations using a ticketing systemStrong troubleshooting skills across Windows desktop and server environmentsExperience managing Active ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

build a career in technology while earning a salary and gaining a recognised qualification? DWP Digital is offering an exciting opportunity to join our Service Management community as an Apprentice IT Service Manager. You'll combine practical workplace experience with a Level 3 Digital Support Technician Apprenticeship ...

managing and improving it, onboarding websites, maintaining configuration, troubleshooting issues and developing improvements, tooling and automation. You will also create clear operating procedures for Service Desk engineers and identify opportunities to make website maintenance more efficient and scalable. HubSpot, CRM and CMS You will maintain and configure HubSpot … approvals and information, maintain accurate ticket and project documentation and take ownership of work through to resolution wherever possible. Working with the Service Desk You will help define and document repeatable website operational processes for the Service Desk, including initial website ticket triage, basic troubleshooting, website availability checks ...

dosage forms. We also offer specialized services like development and manufacture of Highly Potent APIs and Antibody Drug Conjugation. Our capability as an integrated service provider & experience with various technologies enables us to serve Innovator and Generic companies worldwide. For more details, please visit : Job TitleInfrastructure AnalystJob DescriptionIS Infrastructure … systems.•Proactively monitor, maintain, and troubleshoot networks, servers, and security appliances.•Maintain strong disaster recovery and backup strategies to ensure business continuity.•Utilise the service management tool (e.g. ServiceNow) to record, update, and manage incidents.Security, Compliance & OT Considerations•Implement and maintain GxP-compliant IT infrastructure within a regulated ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...