17 of 17 Service Management Jobs in the North East

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

inspiring high-performing technology teams, creating a customer-focused culture that supports growth, innovation and operational excellence. Overseeing the delivery of technology services, service transitions and operational change programmes, ensuring commitments are achieved across budget, quality, risk and performance measures. Managing commercial performance, including budgeting, forecasting, cost optimisation, contract … performance and contribution to business growth objectives. Ensuring effective governance, service management, risk, security, compliance and operational controls are embedded across technology services. Building trusted relationships with clients, suppliers and strategic partners, driving continual service improvement and resolving complex operational challenges. What you'll bring: Proven leadership ...

this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live. What youll do Coordinate service readiness activities across projects, suppliers and support teams. Identify risks, gaps and dependencies before services move into live use. Build strong relationships that keep change … moving smoothly and safely. Support service management processes and help drive continual improvement. Ensure knowledge, documentation and ownership are in place before go-live. Why join us Join a team that sits at the heart of technology change and service delivery. Youll learn from experienced colleagues, build ...

summary The post holder will provide specialist operational, technical and system management leadership for the Lung Cancer Screening Programme (LCSP) CDDFT/Northumbria and North Cumbria. . The role will ensure that LCSP digital systems are safe, resilient, accurately configured, appropriately governed and effectively used to support high quality … patient care, programme delivery, reporting and screening pathway performance. Lead the day-to-day management, administration, configuration, optimisation and support of LCSP systems, ensuring they operate in line with Trust policies (across all Consortia), information governance requirements, cyber security standards and clinical safety expectations. Act as the senior system ...

Role Title: Service Architect Duration: contract to run until 14/04/2027 (with potential for extension) Location: Barrow-In-Furness. Hybrid working to be discussed during interview Rate: up to £625.60 p/d Umbrella inside IR35 Clearance required: Active MOD SC Clearance and Sole UK Nationality … Role purpose/summary The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes ...

business platforms. The role ensures that all application changes, enhancements, upgrades and supplier-led releases are delivered with appropriate levels of quality assurance, risk management and business confidence. The successful candidate will own the testing strategy, governance framework, standards, methodologies and assurance processes across System Integration Testing (SIT), User … methodologies covering SIT, UAT, regression testing, non-functional testing and release validation. Ensure compliance with quality gates, develop risk-based testing approaches, manage defect management processes, and define testing KPIs and quality metrics. Develop and oversee test strategies, test plans and test execution activities for enterprise applications. Coordinate ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

Support & Operations Technician Location: Greatham, Teesside, with travel to Stockton and Wynyard Contract: Permanent Sector: IT/Manufacturing/Industrial Operations Wolviston Management Services are recruiting for an IT Support & Operations Technician to join Tioxide’s IT team, supporting users, systems and technology across its Greatham, Stockton and Wynyard … across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary. Key Responsibilities Key Accountabilities and Decision Ownership: • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

enjoys solving problems, working collaboratively and making a tangible impact on reducing cyber risk. You'll take ownership of vulnerability remediation and patch management activities, working closely with Infrastructure, Cyber Security and Operational Support teams to improve cyber resilience, reduce technical debt and enhance security across the business. What … remediation efforts based on risk, exploitability and business impact. Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs. Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses. Validate and test remediation activities to ensure vulnerabilities are effectively resolved. Investigate recurring vulnerabilities ...

ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values … needs.Knowledge, Skills and Abilities:Proven experience in a Tier II/Tier III support or systems support roleExperience working within an IT helpdesk or service management environmentExperience managing incidents, service requests, and escalations using a ticketing systemStrong troubleshooting skills across Windows desktop and server environmentsExperience managing Active ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

office collaboration with the comfort and convenience of remote work.\" Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...