10 of 10 Service Management Jobs in the North East

data capability across EMEA and EMEAPAC, and is governed through Terraform, Azure DevOps and a standardised deployment framework. The role is hands-on and service-focused. It provides the operational foundation needed to keep the platform reliable, observable, governed and ready for controlled production use. Its emphasis … platform health, support processes, quality assurance, release readiness, incident response and continual service improvement. The successful candidate will work closely with Architecture, Information Security, Service Delivery, Infrastructure, suppliers and consuming business teams to ensure platform changes are deployed safely through established CI/CD processes, supported by appropriate ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

providing advanced technical support across a modern Microsoft-based environment. This role is responsible for managing escalated incidents, resolving complex technical issues, contributing to service improvements, and supporting a cloud-first infrastructure. You'll work closely with 1st and 3rd line teams while playing a key role in delivering … reliable and high-performing IT service. Key Responsibilities: Incident & Service Management Manage and prioritise incidents and service requests within an ITSM platform. Take ownership of complex escalations through to resolution. Deliver high-quality fixes and maximise first-time resolution rates. Maintain accurate ticket records and ensure clear ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...

summary Own and manage the organisational Change Request and BAU change pipeline, overseeing intake, triage, assessment and prioritisation. Coordinate Change Management Board (CMB) and Change Approval Board (CAB) processes, ensuring appropriate documentation, governance and approvals are in place. Work closely with clinical, operational, corporate and IMT stakeholders to understand … appropriate testing, documentation, training, communications, business readiness and handover activities are completed. Produce regular reporting on pipeline status, backlog health, delivery performance, trends and service performance. Identify and resolve risks, conflicting priorities, dependencies and resource constraints, escalating issues where appropriate. Continuously improve Cora Health's change processes, governance ...

office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...