16 of 16 Service Management Jobs in the North East

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of the … team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise More ❯

To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in UK Fluent in English Job Summary: The IT Service Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support … including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication More ❯

JOB DETAILS Job Title: UKI Technology Services - UK North Associate Management Lead - 2 JOB PURPOSE The UKI Technology Services - North Associate Management Lead remit is to ensure that Service Management best practices are defined, operated and improved to manage the delivery of technology services (via various local and global teams) to support employees in the Newcastle … Local) organisation is focused on the deployment and support of technology solutions for personnel across the UK and Ireland (UKI) geographical unit (GU). 4 RESPONSIBILITIES AND ACC OUNTABILITIES Service Management - General Develop, implement and improve processes which underpin service, both internal and external. Build robust working relationships with the aim of improving service provision and … customer satisfaction ratings. Engage with stake holders regularly to understand the service perceptions Manage and resolve high priority service issues notified by the various global and local teams via local incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer More ❯

LTS) Manager to oversee all technology support functions across the North of the UK. The role involves leading a team of three direct reports and managing key third-party service providers. The successful candidate will be responsible for maintaining high-quality IT support, driving process improvements, and enhancing customer satisfaction across multiple locations. Key Responsibilities Service Delivery & Process … Management Lead and manage all LTS operations across the northern region, ensuring consistent and efficient service delivery. Develop, implement, and continuously improve processes that underpin both internal and external service operations. Identify and deliver process efficiencies, service enhancements, and cost optimisation opportunities. Ensure all services meet agreed performance targets, SLAs, and KPIs. Prepare reports and performance … data for service reviews and management updates. Supplier & Stakeholder Management Manage relationships with third-party service providers to ensure optimal service delivery and value for money. Maintain structured supplier documentation including SLAs, contact records, product catalogues, and performance reports. Participate in commercial and operational meetings to support service and cost management. Collaborate with internal More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … responsibilities will include: Assuring data migration strategies and plans, including GDPR compliance and data quality, including migrating data from Oracle's Enterprise Business Suite to Oracle's Human Capital Management (HCM) platforms, and from 3rd party applications to HCM. Collaborating with suppliers, user organisations, and third parties to ensure readiness and smooth execution. Leading assurance activities across planning, execution … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

Service Delivery & Performance Manager - Doxford, SR3 3XP Arriv a is a lead in g Eu rop e an p as s e n ge r transp ort p artn e r, o p e ratin g in 11 coun tries a cros s th e U K an d E u rop e . T h e co m … innovative, reliable and efficient IT services to support our business, we are currently transforming our IT Corporate Services Function and are now looking for a dynamic and collaborative IT Service Delivery & Performance Manager to join our newly established Service Management Team. The Service Delivery & Performance Manager will play a pivotal role in ensuring the delivery of … high-quality IT services across the organisation. This role is responsible for managing service performance, negotiating and monitoring SLAs, driving continual improvement initiatives, and ensuring stakeholder satisfaction. The role supports the strategic goals of Arriva by aligning service delivery with business needs and industry best practices. To encourage collaboration, this role will be based out of our Sunderland More ❯

the public. We deliver relevant and valuable services to millions of users with various needs and abilities. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job … diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: Team Manager and Head of Profession Responsible for: No line management responsibilities Key relationships and connections: 1. Technical Architects2. Senior Technical Architects3. Solution Architects4. Enterprise Architects5. Delivery Managers6. Product Owners7. Business Analysts8. Developers9. Testers10. Interaction Designers11. Service Designers12. User More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth … assisting in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. … This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth … assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. … This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to More ❯

Contract role – 2nd Line IT Support/Service Desk Support Technician – Newcastle/Onsite - 12 months Role: 2nd Line IT Support/Service Desk Support Technician Location: Newcastle Upon Type/Onsite) (This role requires 5 days onsite per week, so local candidates will be given first preference.) Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. Provide troubleshooting services for desktops, laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware, ensuring … technologies. Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: Experience with IT Service Desk Support. Knowledge of Microsoft O365 and Desktop applications. Knowledge of Enterprise back-up software. Knowledge of Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and recording accurately … on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents and recording … accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as … Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new More ❯

Support Technician – Onsite 5 days – Newcastle upon Tyne Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region. • Provide customer support and perform service desk incident … management. • Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. • Provide troubleshooting services for desktops, laptops, printers, and software. • Evaluate new software and hardware solutions. Install and test new software. • Inventory all software and hardware, ensuring the inventory is … ensure the correct courses are made available. 5 days per week onsite required Essential: • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers. • Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities. • Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP Quality Management Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for an experienced … SAP Quality Management Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Key responsibilities Provide 2nd/3rd line support for incidents reported to the service desk in line with SLA. Design … MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least 3 significant full systems implementation lifecycles. Completed solution configuration for primary module. Operated in multi-project, matrix managed More ❯

work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard offer industry-specific, cloud-based software across wholesale distribution, automotive, retail, rental, manufacturing, transport management and field service management. We are experiencing significant growth in markets across North America, Europe and Africa, and indeed beyond. Some great opportunities are being created as a … advantage: A good understanding of VB, or the React framework. REST-API design .NET 4.5.2+, ASP.NET, C# or similar React/JavaScript/TypeScript/Xamarin/PHP, Restful Service Design, WebAPI Skills & Qualities A true team worker with a constant focus on the goals and objectives of the team. Good problem solving and troubleshooting skills Able to communicate … our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯