22 of 22 Service Management Jobs in the North East

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

Opportunity An ambitious and growing business is seeking a Head of IT Service & Support to shape, modernise and lead its IT support function during a significant period of growth and change. This is a rare opportunity to join a business that is investing heavily in its technology capability, operating … model and employee experience. With strong backing from senior leadership, you will have the platform, autonomy and support to build a modern, high-performing service function that can scale with the organisation's future ambitions. This is not a role focused on maintaining the status quo. Instead, you will ...

market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job DescriptionHead of Oracle Service Delivery ManagementLead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services PracticesThe OpportunityWe're looking … experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business.Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise ...

difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base … within the business.Main ResponsibilitiesDay-to-Day Operation:The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure ...

world.Discover more at www.necsws.comNo Agencies PleaseJob DescriptionWe're looking for an organised and proactive individual to join our Change, Configuration & Release team within IT Service Delivery.This is an excellent opportunity for someone with experience in Service Delivery, IT Operations, IT Support, Service Desk, Project Coordination … similar environment who is looking to develop a career in IT Service Management.Previous Change or Release Management experience is beneficial but not essential. We are looking for someone with strong stakeholder management skills, a keen eye for detail and the ability to coordinate activities across multiple teams.This ...

foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

Support & Operations Technician Location: Greatham, Teesside, with travel to Stockton and Wynyard Contract: Permanent Sector: IT/Manufacturing/Industrial Operations Wolviston Management Services are recruiting for an IT Support & Operations Technician to join Tioxide’s IT team, supporting users, systems and technology across its Greatham, Stockton and Wynyard … across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party ...

testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments Proven experience in the development of computer … technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis Disclosure and Barring Service Check This post is subject ...

London | Hybrid | Up to 75,000We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function. The role will combine IT operations, service management and stakeholder engagement, with responsibility … ensuring effective support, managing escalations and improving service performance. Key responsibilities: Oversee IT support operations and manage escalated incidents. Drive service improvements, reporting and performance management. Manage third-party support providers and service delivery. Support IT controls, audit requirements and compliance activities. Work with technical teams ...

comfortable building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way.Essential:Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms.Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO).Experience configuring … within a similar systems-focused role.Experience managing product backlogs and prioritising competing change requirements.Strong experience translating business requirements into effective technical solutions.Excellent stakeholder management and facilitation skills.Strong analytical, problem-solving and organisational skills.Ability to communicate technical concepts clearly to non-technical stakeholders.Degree-level education or equivalent practical experience ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary. Key Responsibilities Key Accountabilities and Decision Ownership: • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

migrations and infrastructure improvements. Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes. Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

Clinical Applications to join our ever evolving Systems team. As a senior member of the systems team, you will play a vital role in management and leadership and take ownership of and be responsible for the administration, configuration/development and support for one or more of the Trust … will be expected to influence decision-making within divisions and corporate departments as well as within Health Informatics. The role may have line management responsibilities and as such you may be responsible for staff management, supervision and mentoring. About us If you are being interviewed you must accept ...

Director level to establish and lead a new technology managed services capability in Newcastle. This is a senior leadership opportunity combining responsibility for complex service delivery with the chance to build, develop and scale a high-performing local team. The successful candidate will lead service mobilisation and governance … scale technology managed services and/or complex technology programmes. Strong Public Sector experience, or a background in comparable regulated environments. Proven expertise in service mobilisation, transition, stabilisation, governance and operational delivery. Experience leading multidisciplinary teams against formal service levels, performance measures and contractual commitments. A demonstrable track ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

support across Microsoft Fabric, Azure Databricks, and associated Azure services Monitoring platform performance, availability, resilience, and utilisation Investigating and resolving incidents, problems, and service requests through established ITSM processes Supporting major incident response and root cause analysis activities Managing platform administration, operational checks, and environment maintenance Supporting change, release … Analytics, Entra ID, and secure networking concepts Experience managing incidents, problems, changes, and releases within an ITSM framework Familiarity with ServiceNow or similar service management tools Experience with monitoring, logging, diagnostics, and operational reporting Knowledge of Azure DevOps, Git, CI/CD pipelines, and release automation Working knowledge ...

Systems Manager and work in close association with the Senior Systems Support Analysts. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support Person Specification Specials Skills & Knowledge Essential Demonstrable skills in Structured Query Language … environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite. Desirable ITIL Foundation Certificate in IT Service Management. Experience Essential Substantial experience in a technical role. Proven experience in the development of computer-based solutions. Systems development environments. Database environments. Experience ...