22 of 22 Service Management Jobs in the North East

deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered … contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager, you will play a key role in ensuring the successful delivery ...

evolving team and help support delivery that shapes the future of global commerce. What you’ll own Enterprise Incident Leadership Lead the Enterprise Incident Management function across Worldpay, ensuring effective management of all incidents. Provide oversight of the end-to-end incident lifecycle, from detection and assessment through … governance, and executive engagement. Serve as the primary escalation point for major incidents with significant customer, operational, financial, regulatory, or reputational impact. Ensure effective management of major incidents to minimize customer disruption and business impact. Customer, Operational & Commercial Leadership Lead the assessment and management of customer, operational, financial ...

organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role … substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will ...

difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base … within the business.Main ResponsibilitiesDay-to-Day Operation:The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

CDIO) Group plays a critical role in this transformation, designing, delivering and operating some of the UK's most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business … user needs.This is an exciting opportunity to lead strategic service management across complex digital products, influencing decisions at a senior level and driving continuous improvement across services used at national scale.Job descriptionAs a Service Owner, you will be accountable for the end-to-end performance, operation ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...

Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM … role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into ...

Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM … role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into ...

discover your potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management … priorities and delivering continuous improvement across Network Services platforms. Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.You will work with Platform Owners, internal teams and suppliers ...

Role: Service Manager Type: Fixed Term Contract Location: Newcastle (Hybrid 3 days onsite) Duration: 12 months Clearance Required: SC Eligible About the Role We are seeking an experienced and commercially minded Service Manager to join a growing team delivering critical services for high-profile clients. This … excellent opportunity to take ownership of service delivery, manage key client relationships, lead multidisciplinary teams, and help drive continuous improvement across a complex operational environment. Based in Newcastle , this hybrid position offers the opportunity to work closely with clients, technical teams, and senior stakeholders while contributing to both operational ...

organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Our client is committed to delivering sustainable solutions … first-line, and where appropriate second-line, technical support across the business. You will be responsible for logging, tracking, and resolving IT incidents and service requests received via telephone, email, and self-service portals. You will also play an active role in on-call support ...

player in helping projects and programmes impact, assess and deliver improvements.The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties.This … purposes such as iterative developments and testing. Improving the performance of databases and the tools and processes for database administration (including automation).Using database management system software and tools to collect agreed performance statistics. Carrying out agreed database maintenance and administration tasks.Using database management system software and tools ...

Work and Pensions (DWP) supports around 20 million customers and plays a vital role in protecting public funds. The Integrated Risk and Intelligence Service (IRIS) sits at the heart of the department and is a national team within the Counter Fraud, Compliance and Debt directorate providing a core service … InfluencingDelivering at PaceBenefitsAlongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).DWP have a broad benefits ...

colleagues. Troubleshoot Meraki and Cisco networks, VPN and Wi-Fi, using monitoring and diagnostic tools and coordinating with suppliers where needed to restore service Document fixes and knowledge base articles, feeding insights into problem management and improvements. Deliver office projects, install kit, coordinate suppliers and represent … skills across Microsoft 365 technologies including Intune, Entra ID, Teams and Exchange, alongside networking technologies such as Meraki and Cisco. Experience working with IT service management platforms such as Halo ITSM or similar tools for incident, request and asset management Problem-solving experience within a Service ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

stakeholders, end users, SMEs, and internal/external teams to understand business needs and translate them into functional ERP requirements.* Lead incident, problem, and service management, including triage, root‐cause analysis, vendor coordination, and ensuring timely resolution.* Perform ERP configuration, master data maintenance, interface monitoring, and support change … release, and environment management while maintaining strong data quality and governance.* Drive process optimisation and continuous improvement by mapping current processes, designing future‐state solutions, supporting deployments, and developing automation, reports, and KPIs.* Ensure compliance with IT controls, security, and audit requirements while providing user support, training, documentation ...

Matthey is seeking an ERP Analyst experienced with AS400/iSeries to enhance business processes and ensure effective service management. You will collaborate with various stakeholders to understand their needs and translate them into functional ERP requirements while supporting continuous improvement initiatives. Key skills include ERP functional expertise, knowledge ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...