20 of 20 Service Management Jobs in the North East

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role … substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...

Responsibilities IT Strategy & Leadership Develop and deliver an IT and cyber security strategy aligned with business priorities and group requirements. Provide leadership across IT service delivery, infrastructure management and security governance. Maintain secure, efficient and resilient technology platforms. Advise senior executives on technology risk, investment decisions and digital … governance frameworks across both businesses, ensuring alignment with group policies. Lead and promote a company wide cyber security awareness and training programme. Information Security Management Monitor, assess and respond to security threats, incidents and vulnerabilities. Ensure compliance with data protection legislation and internal policies. Implement security controls, access management ...

passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! JOB DESCRIPTION As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation and resolution of recurring and high-impact operational issues across Ubisoft’s technology landscape. You will work closely … with CRC teams, Creative Houses, Vendor Operations, and key stakeholders to improve service stability, reduce operational risk, and support a seamless experience for players and internal teams. You will contribute to continuous improvement initiatives by identifying root causes, coordinating corrective actions, and supporting a proactive approach to operational excellence ...

Service Desk Analyst Permanent Stanley £29,000 Overview We're looking for a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable, high-quality IT services across the organisation. Key Responsibilities Provide desktop, hardware, software and user support. … Troubleshoot and resolve technical issues, escalating where necessary. Manage IT assets and device deployments. Support service improvements, projects and technology rollouts. Maintain accurate service records and documentation. Work collaboratively to deliver excellent customer service. What We're Looking For Experience in an IT support or service desk ...

organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Our client is committed to delivering sustainable solutions … first-line, and where appropriate second-line, technical support across the business. You will be responsible for logging, tracking, and resolving IT incidents and service requests received via telephone, email, and self-service portals. You will also play an active role in on-call support ...

programme of process improvement, automation, data-led decision-making and digital innovation. Role The Global Infor Systems Administrator will take ownership of the operational management, administration and continuous improvement of the organisation’s global Infor environment. Joining during the latter stages of implementation, you will work alongside the programme … processes, standards and support model required for business-as-usual operation. Your responsibilities will include: Owning the day-to-day administration and long-term management of the global Infor CloudSuite environment. Ensuring the platform remains stable, secure, available and capable of supporting business-critical operations. Establishing and leading ...

colleagues. Troubleshoot Meraki and Cisco networks, VPN and Wi-Fi, using monitoring and diagnostic tools and coordinating with suppliers where needed to restore service Document fixes and knowledge base articles, feeding insights into problem management and improvements. Deliver office projects, install kit, coordinate suppliers and represent … skills across Microsoft 365 technologies including Intune, Entra ID, Teams and Exchange, alongside networking technologies such as Meraki and Cisco. Experience working with IT service management platforms such as Halo ITSM or similar tools for incident, request and asset management Problem-solving experience within a Service ...

tooling such as Gitlab Experience in use of terraform (or similar cloud native products) to build new data & analytics platform capabilities Experience supporting live service within a standard Service Management environment Proven experience leading significant areas of delivery or multiple workstreams to time, cost and quality with … their professional growth and performance. Approach problem solving pragmatically, collaborating with senior stakeholders to agree actions and a route forward for major delivery or service challenges. You’ll need to be perceptive, personable, culturally sensitive and demonstrate a high degree of emotional intelligence. Benefits Along with a great company ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. Salary ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

What you’ll be doing Own and manage the organisational Change Request and BAU change pipeline, overseeing intake, triage, assessment and prioritisation. Coordinate Change Management Board (CMB) and Change Approval Board (CAB) processes, ensuring appropriate documentation, governance and approvals are in place. Work closely with clinical, operational, corporate … appropriate testing, documentation, training, communications, business readiness and handover activities are completed. Produce regular reporting on pipeline status, backlog health, delivery performance, trends and service performance. Identify and resolve risks, conflicting priorities, dependencies and resource constraints, escalating issues where appropriate. Continuously improve Cora Health’s change processes, governance ...

stakeholders, end users, SMEs, and internal/external teams to understand business needs and translate them into functional ERP requirements.* Lead incident, problem, and service management, including triage, root‐cause analysis, vendor coordination, and ensuring timely resolution.* Perform ERP configuration, master data maintenance, interface monitoring, and support change … release, and environment management while maintaining strong data quality and governance.* Drive process optimisation and continuous improvement by mapping current processes, designing future‐state solutions, supporting deployments, and developing automation, reports, and KPIs.* Ensure compliance with IT controls, security, and audit requirements while providing user support, training, documentation ...

Matthey is seeking an ERP Analyst experienced with AS400/iSeries to enhance business processes and ensure effective service management. You will collaborate with various stakeholders to understand their needs and translate them into functional ERP requirements while supporting continuous improvement initiatives. Key skills include ERP functional expertise, knowledge ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...