15 of 15 Service Management Jobs in the North East

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role … in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is … Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service More ❯

ESR) system in support of the NHS People Plan and the wider NHS workforce priorities. As we move into the next phase of delivery, we're looking for a Management Lead - Quality Assurance to join the programme's leadership team and help ensure the successful transition from the current ESR system to a future-ready, national workforce solution. You … ll lead and be accountable for the quality assurance of Supplier deliverables, software, and outputs. This includes ensuring a robust and systematic approach to quality management across all implementation milestones. Your role will involve reviewing Supplier processes, standards, and documentation to ensure high-quality outputs that meet customer expectations and perform as intended. What do we offer? o … days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the … success of a global D365 landscape. This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business … as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency. This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement. Responsibilities Manage the full life-cycle of D365 service delivery (incidents, service requests, problems More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with … teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with … teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

We are looking for a highly organised and proactive Change & Project Coordinator to join our Project Management Office (PMO) . This pivotal role is responsible for overseeing the end-to-end management of change requests, ensuring smooth transitions from change assessment to project delivery, and providing operational support to Project Managers across a variety of initiatives. Acting as … post-project evaluation and reporting. Your work will play a key role in maintaining operational efficiency, risk mitigation, and organisational responsiveness to change. Key Responsibilities Change Governance and Lifecycle Management Change Advisory Board (CAB) Facilitation Change-to-Project Transition Project Manager Workload Oversight Pipeline Management and Project Readiness Risk Coordination and Escalation Operational Support for Project Managers Project … Completion and QA Feedback Loop Reporting and Record Management Process Development and Continuous Improvement Required Skills & Experience Change Management : Strong understanding of formal change management practices, lifecycle models, and control frameworks. Familiarity with CAB structures is essential. Project Coordination : Demonstrable experience supporting or coordinating project activity within a PMO or delivery team setting. Tool Proficiency : Experience using More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from checkliststhey … chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

experience as an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with More ❯

the organisation. What you'll need to succeed Proven IT Product Owner or transferable experience Highly developed problem-solving skills and hands on experience with MS365 suite Background in service management, project delivery, and stakeholder engagement Confident communication skills Ability to pass a basic DBS What you'll get in return This exciting position is paying between More ❯

verification of Node builds Providing networking configurations Staging of equipment Physical patching Carry out testing for BAU driven changes and provide associated test reports Network configuration and design collateral management Update and appropriately record documentation in the DXC/DXC Customer provided systems Adhere to Project Enhancement Release (PER) processes as needed Validate the configurations applied by 3rd parties … GP1]against the approved configuration Validate the configurations applied by 3rd parties to Nodes[GP2]against as part of the Node acceptance process Escalation for incidents reported via the service management tools (SM9) for the in-scope devices as requested by NOC Level 2 Provide ad hoc, reactive support for high priority and short notice requests related to More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯