21 of 21 Service Management Jobs in the North East

Posting TitleIT Service Improvement ManagerSalary BandCompetitiveJob DescriptionAbout the RoleWe are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.This is a key leadership role … responsible for improving the way IT services are delivered and supported by developing and optimising service management platforms, processes and workflows. Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing development of technologies such as ServiceNow, ensuring they continue to meet ...

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

Change, Configuration and Release Manager role is a varied, challenging and exciting role. The role is responsible for ensuring the Change, Configuration and Release Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs of the business. … stakeholders and customers and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager (Service Management), the successful candidate will be responsible for delivering ...

difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base … within the business.Main ResponsibilitiesDay-to-Day Operation:The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure ...

Role: Client Service Manager Location: Middlesborough (Office-based) Salary: Competitive - DOE Reports to: Managing Director About the Role We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly … Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance, quality, and client experience of the Service Desk, ensuring service levels are consistently met and the team operates efficiently, professionally, and cohesively. This role suits someone who is first ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … live production incidents and service requests. Act as the primary technical escalation point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

design, development, testing and implementation of integration solutions and related digital workflows across Trust systems. They will work with colleagues, suppliers, system users and service support teams to understand requirements, deliver robust solutions, document processes and enable effective knowledge transfer into operational arrangements. The role will involve analysing requirements … understood and transitioned effectively. This will include sharing technical knowledge, supporting clear operating procedures and helping create an efficient flow from development into live service support. The post holder will work with colleagues and suppliers to support safe implementation, testing and transition of integration changes, ensuring appropriate documentation, test ...

lifecycle activities are delivered effectively. The role will also support cyber security and compliance activities, helping to maintain appropriate controls around patching, vulnerability management, secure configuration, and disaster recovery arrangements, and contributing to assurance for standards such as the NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials. … support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care. Main duties of the job The post holder will take responsibility ...

response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability.In … Newcastle location and initial training will be entirely office based in Newcastle.You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year.This role attracts an Annual Attendance Allowance (AAA) payment which is typically ...

Newcastle Building Society is seeking an experienced IT Service Improvement Manager to lead the evolution of IT service management, driving automation and operational excellence across Technology Services. You will own the ITSM platform, shape its roadmap, and deliver automated, efficient workflows in collaboration with Service Delivery … Service Desk, Infrastructure and Engineering teams. You will lead a team of Service Improvement Analysts, champion continuous improvement, balance governance #J-18808-Ljbffr ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...

passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution-focused. … this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across the business. ...

dosage forms. We also offer specialized services like development and manufacture of Highly Potent APIs and Antibody Drug Conjugation. Our capability as an integrated service provider & experience with various technologies enables us to serve Innovator and Generic companies worldwide. For more details, please visit : Job TitleInfrastructure AnalystJob DescriptionIS Infrastructure … systems.•Proactively monitor, maintain, and troubleshoot networks, servers, and security appliances.•Maintain strong disaster recovery and backup strategies to ensure business continuity.•Utilise the service management tool (e.g. ServiceNow) to record, update, and manage incidents.Security, Compliance & OT Considerations•Implement and maintain GxP-compliant IT infrastructure within a regulated ...

it. https://hmrcdigital.blog.gov.uk/category/product-managers/Job descriptionAn expert in the design and implementation of SAP-based Financial and Management Accounting systems and services. You will be a primary point of contact for our Chief Finance Office, supporting Corporate Treasury, Corporate Finance – Accounting Operations … stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with ...

optimisation activity, with a clear expectation that knowledge, configuration documentation and implementation detail are transferred to relevant Health Informatics colleagues to support ongoing system management and BAU support. The role will support the safe configuration and continued optimisation of Trust EPR systems through agreed development priorities. The post holder … support reporting requirements, maintain system quality and ensure developments are implemented in a coordinated and controlled way. The post holder will contribute to service continuity by sharing configuration knowledge, supporting cross-cover for planned EPR development activity and working collaboratively with colleagues in line with Trust policies and agreed ...

office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...