8 of 8 Service Management Jobs in the North East

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

inspiring high-performing technology teams, creating a customer-focused culture that supports growth, innovation and operational excellence. Overseeing the delivery of technology services, service transitions and operational change programmes, ensuring commitments are achieved across budget, quality, risk and performance measures. Managing commercial performance, including budgeting, forecasting, cost optimisation, contract … performance and contribution to business growth objectives. Ensuring effective governance, service management, risk, security, compliance and operational controls are embedded across technology services. Building trusted relationships with clients, suppliers and strategic partners, driving continual service improvement and resolving complex operational challenges. What you'll bring: Proven leadership ...

summary The post holder will provide specialist operational, technical and system management leadership for the Lung Cancer Screening Programme (LCSP) CDDFT/Northumbria and North Cumbria. . The role will ensure that LCSP digital systems are safe, resilient, accurately configured, appropriately governed and effectively used to support high quality … patient care, programme delivery, reporting and screening pathway performance. Lead the day-to-day management, administration, configuration, optimisation and support of LCSP systems, ensuring they operate in line with Trust policies (across all Consortia), information governance requirements, cyber security standards and clinical safety expectations. Act as the senior system ...

Role Title: Service Architect Duration: contract to run until 14/04/2027 (with potential for extension) Location: Barrow-In-Furness. Hybrid working to be discussed during interview Rate: up to £625.60 p/d Umbrella inside IR35 Clearance required: Active MOD SC Clearance and Sole UK Nationality … Role purpose/summary The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes ...

Support & Operations Technician Location: Greatham, Teesside, with travel to Stockton and Wynyard Contract: Permanent Sector: IT/Manufacturing/Industrial Operations Wolviston Management Services are recruiting for an IT Support & Operations Technician to join Tioxide’s IT team, supporting users, systems and technology across its Greatham, Stockton and Wynyard … across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary. Key Responsibilities Key Accountabilities and Decision Ownership: • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...