11 of 11 Service Management Jobs in the North East

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

Change, Configuration and Release Manager role is a varied, challenging and exciting role. The role is responsible for ensuring the Change, Configuration and Release Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs of the business. … stakeholders and customers and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager (Service Management), the successful candidate will be responsible for delivering ...

services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies … systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … live production incidents and service requests. Act as the primary technical escalation point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

lifecycle activities are delivered effectively. The role will also support cyber security and compliance activities, helping to maintain appropriate controls around patching, vulnerability management, secure configuration, and disaster recovery arrangements, and contributing to assurance for standards such as the NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials. … support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care. Main duties of the job The post holder will take responsibility ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want ...

microservices, event-driven architecture and data/analytics capabilities * Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management * Experience with enterprise architecture frameworks, tools and modelling techniques * Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation ...

dosage forms. We also offer specialized services like development and manufacture of Highly Potent APIs and Antibody Drug Conjugation. Our capability as an integrated service provider & experience with various technologies enables us to serve Innovator and Generic companies worldwide. For more details, please visit : Job TitleInfrastructure AnalystJob DescriptionIS Infrastructure … systems.•Proactively monitor, maintain, and troubleshoot networks, servers, and security appliances.•Maintain strong disaster recovery and backup strategies to ensure business continuity.•Utilise the service management tool (e.g. ServiceNow) to record, update, and manage incidents.Security, Compliance & OT Considerations•Implement and maintain GxP-compliant IT infrastructure within a regulated ...

Systems Manager and work in close association with the Senior Systems Support Analysts. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support. Person Specification Qualifications Essential Higher Diploma in computer science or related discipline. … environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite. Desirable ITIL Foundation Certificate in IT Service Management. Special Skills & Knowledge Essential Demonstrable skills in Structured Query Language(s) SQL Demonstrable skills in the use of software and software development tools. ...