1 to 25 of 27 Service Management Jobs in the Thames Valley

Description We are seeking a Service Desk Lead to join our Group Technology Team in Milton Keynes. In this role, you will oversee the day-to-day IT support operations, ensuring high-quality, consistent service delivery, and meeting Service Level Agreements (SLAs). You will … technical due diligence Continuous improvement: Incident response and resolution and root cause analysis and fix to ensure a 24x7x365 capability Team and line management: Delivering the workplace capability and to steward the team's professional development Governance of teams consuming this platform capability in a safe, reliable and sustainable ...

Inside IR35 Location: Reading (Hybrid working available) Role Overview We are seeking an experienced IT Asset Manager to take ownership of the full lifecycle management of IT assets, including hardware, software, and configuration items. This role is responsible for defining and embedding a robust IT Asset Management (ITAM … strategy, ensuring assets are managed efficiently, compliantly, and in line with organisational standards. The role reports into the Head of Service Management and includes responsibility for leading a small ITAM team. Key Responsibilities Partner with the Head of Service Management to define and deliver a comprehensive ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people? Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager … lead their 7-person service desk team . Supporting over 60 clients , this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence ...

technical position requiring adedicated self-motivated capable individual ensuring the reliable andefficient support to our technical Digital Services infrastructure,comprising of Data Centre environment management, desktop, server,storage and backup systems, access and security systems, and ActiveDirectory infrastructure. The role will require close liaison with DigitalServices Service Delivery … process liaising with and managing third-partysuppliers, short-term contractors and Trust staff as necessary. The postholder should have exposure to PRINCE2 project management and have astrong understanding of ITIL service management methodologiesThe post holder will be expected to assist the Server Engineers andServer Specialist in designing ...

clients, Growth portfolio. This is a strategic leadership role, responsible for ensuring customers achieve their desired outcomes through seamless onboarding, engagement, and handover into service management and operations. As the orchestrator of a mixed delivery ecosystem, you will select and manage the best delivery and operational partners based … Define make/buy/partner frameworks and decision criteria to optimize speed, cost efficiency, and quality. Provide delivery assurance, performance reporting, and risk management to the executive team. Champion customer advocacy and ensure delivery decisions align with customer priorities. Architect seamless customer journeys, connecting onboarding, adoption, and refresh ...

Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. … negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays ...

excellent opportunity has come up with a growing, global company who specialise in business innovation and business change. Do you have a background within Service Management/IT Services? Are you focused, self-motivated and do you have a passion for new business acquisition? If so, this could … calling to a global market. Proven work experience as a Business Development Representative Excellent telephone manner, negotiation skills and business acumen Ideally from a Service Management/IT Services background Fluent English This is an exciting and fulfilling role where your skills and experience will be fully utilised. ...

Role We`re looking for a new Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire. In this role, you will be the `face and voice` of our Technology department you will be at the forefront of meeting all our colleagues needs and requirements. You will … managing their service requests and incidents and keeping our customers constantly updated with the latest updates on their requests.Our customers are our primary focus, and you will be a major part in ensuring that their Technology needs are met, so they can make sure their customers are given ...

Rate: 107ph UMB (Inside IR35) Role details: Our client, a renowned entity in the Defence & Security sector, is eager to appoint an IT Asset Management Lead on a contract basis in Reading. In this hybrid role, you will play a vital part in managing and overseeing the lifecycle … assets, including hardware, software, and configuration management, ensuring adherence to organisational policies and standards. Objectives: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management ...

overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration management. This includes the development and implementation of a comprehensive IT asset management strategy aligned with organisational policies and standards Key Responsibilities: Establish and implement a clear IT asset management strategy and roadmap. Lead a team … asset management practitioners to define, embed, and manage a robust set of IT asset management processes (and inventory). Optimise the usage and distribution of IT assets based on business requirements and goals, reducing unnecessary expenditure. Ensure that IT hardware assets are compliant with various regulatory requirements ...

have full UK working rights. Job purpose: To manage the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve the service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Job responsibilities: Delivery: Understand product operation in detail and determine the project methodology and process for delivery of the applications. Take ownership of delivery of the implementation plan, including responsibility for technical ...

robust platform for innovative applications. The role involves both backend development with .NET Core and frontend development with React, along with Azure cloud service management and automation. Key Responsibilities Develop, deploy, and maintain software applications using .NET Core, C#, Python, and React. Work with Azure cloud services, including … Service, Azure SQL Database, Azure Storage (Blob), Azure DevOps, Azure Application Gateway, Azure Key Vault, Azure Container Registry, Log Analytics Workspace, Application Insights, and Azure Active Directory. Ensure scalable and reliable solutions for hosting, storage, and data management. Write unit test cases with 100% code coverage and deploy them ...

regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background … service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive ...

Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team. Key Responsibilities Own and resolve application support tickets … with clear communication and accurate results. Manage incidents, requests, and problems against agreed service levels. Support project work, configuration, testing, and deployment through Azure DevOps. Oversee middleware and system integrations to ensure secure and reliable data flow. Troubleshoot APIs including payloads, authentication, and performance checks. Protect data integrity across ...

technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. … users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data ...

Deputy CDIO will ensure the delivery of an immaculateservice. They will lead on building trusted relationships with suppliers through effective service management and oversee the delivery of key programmes. In addition to managing an internal team, the postholder will serve as a key liaison for the DDaT function. … services development, informatic provision in a health environment, and leadership of diverse teams delivering enterprise-wide functions Desirable Managing Successful Programmes or similar programme management qualification Experience Essential Interpreting national and local strategy to inform development of solutions for NHS requirements. Successful track record of senior roles for successful ...

delivery teams. Key Responsibilities Manage end-to-end delivery of network and infrastructure projects, from initiation through to handover Lead project planning, scheduling, risk management, and reporting in line with PRINCE2 methodologies Coordinate internal teams, third-party vendors, and network engineers to ensure on-time and on-budget delivery … Oversee deployment, upgrade, and migration of network solutions, primarily using Cisco technologies Ensure projects align with ITIL service management practices and operational readiness Communicate effectively with retail business stakeholders, ensuring minimal disruption to store operations Maintain clear documentation, governance, and change control throughout the project lifecycle Required Skills ...

delivery teams. Key Responsibilities Manage end-to-end delivery of network and infrastructure projects, from initiation through to handover Lead project planning, scheduling, risk management, and reporting in line with PRINCE2 methodologies Coordinate internal teams, third-party vendors, and network engineers to ensure on-time and on-budget delivery … Oversee deployment, upgrade, and migration of network solutions, primarily using Cisco technologies Ensure projects align with ITIL service management practices and operational readiness Communicate effectively with retail business stakeholders, ensuring minimal disruption to store operations Maintain clear documentation, governance, and change control throughout the project lifecycle Required Skills ...

continually for a minimum of 5 years** Key Responsibilities: Strategic Partnership: Collaborate with stakeholders to ensure BPSS supported systems align with business needs. Service Management: Oversee the delivery of BPSS support services, maintaining agreed internal SLAs. Issue Resolution: Facilitate effective communication to resolve issues with suppliers, partners … customers. Vendor Management: Ensure compliance with SLAs and KPIs while managing vendor support services. Team Leadership: Lead, motivate, and develop your team to foster a culture of collaboration and innovation. Security Compliance: Uphold security practices and standards to protect sensitive information. Training Oversight: Implement training strategies to enhance application ...

hardware architecture, component compatibility. Knowledge of secure hardware handling practices, including data sanitization and destruction protocols. Demonstrated experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with … legal standards. Proven track record of collaborating with cross-functional teams to deliver integrated hardware solutions. Experience managing hardware assets within ITIL or similar service management frameworks. Responsibilities: Responsible for building and supporting of hardware systems across the organization. Covers end-to-end hardware lifecycle management, including ...

client to provide hands-on hardware support within a classified environment. The EUC Hardware Engineer will be responsible for the end-to-end lifecycle management of hardware assets, ensuring secure, reliable, and compliant delivery of IT hardware services. You will work closely with internal technical teams and end users … secure disposal • Ensure compliance with security, audit, and operational standards • Support on-site users within a secure/classified environment • Maintain accurate asset and service records in line with ITIL processes EUC Hardware Engineer – DV Cleared- Essential Skills & Experience • Ability to diagnose and resolving hardware issues across laptops, desktops ...

achieve this. Earn Trust Delivers trust by delivering on promises, is a starter finisher who behaves ethically. Role and Responsibilities: Delivering a first-class service to our clients within the hospitality, retail and leisure industry by ensuring that all deep cleaning duties are carried out to the highest standard … Operating CAFM platform (Mobile device) supporting and evidencing job completions, providing images, completion notes etc. Attend scheduled or ad-hoc meetings as directed by service management. To actively encourage and promote team spirit and development. Any other duties commensurate with the grade and as required by the nature ...

days on site What you will be doing: Responsible for building and supporting hardware systems across the organisation. Cover end-to-end hardware lifecycle management, including procurement, configuration, testing, and secure disposal. Work closely with internal teams to ensure seamless integration of hardware solutions. Supporting both on-site … hardware handling practices, including data sanitization and destruction protocols. The ability to work within strict compliance frameworks. Experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with ...

ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation xxuwjjq and business change. If you have experience in Service Management or IT Services and a passion ... ...