1 to 25 of 44 Service Management Jobs in the Thames Valley

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex … high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. Youll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements. Please note that this ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You'll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements. Please note that this ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. ...

Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working … closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts ...

issues, dependencies, and change controls. Provide regular status reporting to senior stakeholders and project boards. Ensure projects are delivered in accordance with established project management and service management frameworks. Required Skills & Experience Proven experience delivering network infrastructure projects in enterprise environments. Strong understanding of networking technologies including … related infrastructure. Experience working within a Cisco-centric environment is highly desirable. Demonstrable experience managing technical teams and third-party vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification ...

About the Role We're looking for a hands-on and proactive Service Desk Team Leader to support the day-to-day running of our Service Desk. Working for a super fast-paced MSP with HUGE growth plans! This is a great opportunity for an experienced Service … help the team manage their own workloads more effectively and develop better habits. You'll also act as an escalation point, support incident management and work closely with Engineering and Service Management to improve overall service delivery. Key Responsibilities Support Day-to-Day Service Desk ...

Outside IR35 Pay £475 a day 3 month rolling contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client … across various projects. Key Responsibilities Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment. Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement. ...

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service disruption … driving continual service improvement, and delivering high-quality reporting and analysis. Working closely with technical teams and stakeholders, you will play a key role in ensuring service resilience and operational excellence. Key Responsibilities Lead and coordinate the response to major incidents, ensuring rapid restoration of services and minimal ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Associate Consultant ServiceNow Newbury location, Farnborough location. Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure … regulated environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation ...

Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will … continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear … desktops, laptops, network equipment, printers, and specialist technology solutions. Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations. Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance. Configure, test ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

build a career in sales? Do you enjoy connecting with people, making calls, and uncovering new business opportunities? If you have an interest in Service Management or IT Services (even if it's from customer service, support, or related experience), this could be the perfect launchpad … outbound prospecting and cold calling in a global market Strong telephone manner, negotiation ability, and natural business sense Ideally some background or exposure to Service Management , IT Services , IT support, or a similar field (but enthusiasm and quick learning are key!) Fluent English with excellent communication skills ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will ...

migrated workflows and ensure functional parity with or improvement over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service … mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder ...

Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. … negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays ...