1 to 25 of 80 Service Management Jobs in the Thames Valley

Head of Service Delivery London/Hybrid - 2 days a week in the office This role is a fixed term role, covering a period of maternity leave . The role is expected to last with 15 16 Months with the hand over period Position Overview The Head of Service … Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with ...

This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services, and NOC Services (delivered via Westbase 24/7). … business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. You’ll own the end-to-end delivery experience ...

Role Overview An Amazing Career Opportunity for a Senior Program Manager, Strategic Service Programs! Location: Reading, UK. Job ID: 49356. The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation … lead complex customer‐facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring revenue offerings, operational processes, and service delivery capabilities. The Senior Program Manager, Strategic Service Programs, must manage multiple concurrent projects ...

Maidenhead, United Kingdom | Posted on 22/09/2026 Job Description Job Title: IT Service Desk Lead Experience: 5+ years Location: UK Job Type: Full-time Job Purpose: The IT Service Desk Lead is responsible for the effective operation of the Service Desk in line with … strategic direction of the IT Support function. The role leads the configuration and standardisation of the service desk tooling (ZohoDesk or equivalent), ensuring consistent service quality, efficient ticket resolution, and adherence to agreed SLAs. Working closely with Project Managers and support teams, the role coordinates people, processes ...

Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia brings together … Scheme, Company Car or Cash Allowance, Pension Scheme, Private Medical Insurance, Access to a Private GP and much more! ________________________________________________________________________ Lead the Future of Global Service Excellence Are you a strategic service leader with a passion for customer success, operational excellence, and building high performing international teams ...

Salary dependent on experience + commission and benefits We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding … relationships by understanding their challenges and positioning our solutions as a trusted extension of their IT operations. About the company We help organisations accelerate Service Management best practice through training, consultancy, IT Support and ITSM technology services. Our solutions support clients’ end-to-end (Enterprise) Service Management ...

Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €4BN in annual revenue, operating 430 Motorway Service Plazas … team and with other functions across the organisation. The successful candidate will have a strong understanding of mobile app technologies, delivery methodologies and service management and will have experience working within either/or retail and hospitality businesses. Key Responsibilities Solution Ownership & Delivery Oversight ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions. This … newly created role in a growing area of the business. A brilliant opportunity! Job Responsibilities Owning the end-to-end service outcome across multiple suppliers and service providers. Driving cross-supplier collaboration, issue resolution and service improvement activities. Holding suppliers accountable for service performance and service ...

with security, regulatory, and organizational requirements. Participate in security reviews, audits, and compliance assessments. Develop platform standards for configuration, customization, and release management. Stakeholder Management Partner with business leaders, product owners, and project managers to define solution strategies. Communicate technical concepts effectively to both technical and non-technical audiences. … transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

proactive Technical Project Manager to join our Digital Sensitivity Review team. This position is ideal for someone with a solid understanding of project management with strong technical awareness. You will bridge the gap between business stakeholders and engineering teams, ensuring projects are delivered on time, within budget … required quality. You will work closely with government department customers, data scientists and software developers together with the rest of the Project Management team. The ability to talk and engage with stakeholders at all levels, both technical and non-technical is important. Digital Sensitivity Review The Digital Sensitivity Review ...

Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution … current CX processes, business challenges, transformation goals, and integration needs. Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead ...

Service Desk & Administrative Coordinator Location: Aylesbury Salary: £30,000 Hours: Full Time, Permanent About the Role We are looking for a highly organised and proactive Service Desk & Administrative Coordinator to join our busy and growing team. This is a varied role that combines service coordination, customer support … fast-paced environment and takes pride in delivering excellent service. You will be the key link between customers, engineers, and suppliers, ensuring service requests are managed efficiently while providing vital administrative support across the business. Key Responsibilities Service Desk Coordination Act as the first point of contact ...

Field Service Helpdesk Specialist Location: Remote - UK Employment: Full-time, Permanent Salary: Competitive We're looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service … quickly, engineers are deployed effectively and customers are kept informed throughout the process. THE ROLE Your responsibilities will include: * Receiving, logging and prioritising incoming service calls, emails and support tickets * Providing first-line technical support and troubleshooting * Diagnosing technical issues using knowledge resources and established processes * Scheduling and dispatching ...

partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics‐intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what … amazing team. Mission — Why the Job Exists Lead and develop the UK Expertise Centre supporting BoxTop, our business‐critical supply chain and freight management software. Your mission is to build a high‐performing, technically capable and resilient support operation that delivers consistently strong service, resolves complex customer issues ...

keep learning exciting new approaches. About The Role We are seeking an experienced Transformation PMO Lead to establish and run the Programme Management Office for a strategic IT Operations Transformation programme. This programme will transform IT service operations from a predominantly manual, people-intensive operating model … modern AI-enabled and automation-driven model, leveraging AI Ops, intelligent automation, predictive operations, and enhanced service management capabilities across all IT&D service towers (Lots). The role will work in close partnership with the Transformation Director, Lot leaders, vendors, Finance, Procurement, HR, and senior ...

Location: Datchet, Slough Job ID: R0141950 Date Posted: 2026-08-21 Company Name: HITACHI EUROPE LTD. Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: No Company Overview Through its Social Innovation Business that brings together IT, OT(Operational Technology) and products, Hitachi contributes … Ditton Park, Datchet in the UK with offices throughout Europe. The Information Technology Group of Hitachi Europe Ltd is part of Hitachi’s shared service for EMEA (Europe, Middle East and Africa) and responsible for delivery of IT services to Hitachi companies in our region. What ...

efficient and aligned with business needs. Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment. The role You will take ownership of IT service delivery and operational performance, ensuring … systems remain stable, secure and available while delivering a high level of service to users across the organisation. Key responsibilities will include: * Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services * Managing and developing technical support capabilities * Ensuring IT services meet agreed SLAs ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

Product Manager to join the team. This role is delivery-focused, translating product strategy into execution through clear user stories, effective backlog management, and consistent sprint delivery. You will play a key role in delivering the product roadmap, working closely with engineering, design, testing and customer-facing teams … prioritisation and iteration YOU ARE A MATCH IF... Education and Experience 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles. Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems. Experience working in matrix ...

ecosystem and stakeholder community, providing technical assurance, solution oversight, and engineering direction throughout the programme lifecycle. Establish and maintain robust engineering governance, assurance, risk management, compliance, configuration management, and technical review processes, ensuring adherence to Defence, NATO, security, and industry standards and regulatory requirements. Develop and sustain strong … stakeholders, and senior technical leaders, supporting programme delivery and collaborative working principles across a multi-organisational environment. Lead systems integration across simulation platforms, exercise management systems, command and control (C2) systems, communications networks, federated compute platforms, edge compute stacks, data services, operational CIS, and digital infrastructure, ensuring a coherent ...

play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference to service performance, this could be an excellent opportunity. What you'll be doing You’ll take ownership of high-impact service incidents from … moment they are identified through to full service restoration. Working alongside technical specialists, suppliers and business stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome. Alongside major incident management, you’ll contribute to the wider Service ...