1 to 25 of 38 Service Management Jobs in the Thames Valley

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting … as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring … innovation/impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

days in the office) Candidates - will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a clients infrastructure and to minimize the Risk and Impact to their estate by using standardized … are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and … that will introduce change to the production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure process, procedure and work instruction More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Service Transition Lead - Oracle HCM Transformation 10 Month Contract (Inside IR35) Hybrid, Havant/Reading Starting ASAP Please not, Oracle HCM implementation exp is required for this role Day Rate: 648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

Service Transition Lead - Oracle HCM Transformation | 10 Month Contract | (Inside IR35) | Hybrid, Havant/Reading| Starting ASAP Please not, Oracle HCM implementation exp is required for this role Day Rate: £648 About the Role: Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … involves creating the division's business continuity strategy, managing associated risks, and routinely auditing service business continuity plans. They must work closely with application owners, internal teams, and external suppliers to document, maintain, and rigorously test service resilience , identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the … reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key operational duty is the effective co-ordination of Higher Severity Service Incidents , with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in More ❯

edge digital systems supporting the UK's flagship Fusion Energy initiative. This is a unique opportunity to play a pivotal role in delivering the next generation of Digital Engineering Management capability for one of the most complex and forward-looking engineering environments in the world. The Role As PLM Systems Manager, you'll take accountability for the Digital Engineering … Management Systems workstream within the Engineering Tools function, overseeing delivery and operation of the 3DX PLM platform. You'll work closely with Solution Architects, Product Managers and enterprise-level stakeholders to ensure that the digital backbone of the programme operates seamlessly - enabling innovation, integration, and secure collaboration across the entire engineering lifecycle. Key responsibilities include: * Leading the delivery and … management of digital systems that underpin engineering management capabilities. * Overseeing the embedded vendor team delivering the 3DX PLM implementation. * Managing integrations between engineering systems and the wider digital landscape. * Driving service management, cybersecurity compliance, and operational excellence. * Ensuring new capabilities are delivered on time, on budget and to quality standards. * Championing agile delivery approaches within a More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new colleagues are onboarded … smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit … for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset management, desktop More ❯

Why this job matters: Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Service Operations exemplifies technical excellence in delivery and support, and you are personally responsible for contributing to and upholding the quality, process improvement and delivery.You are responsible for contributing to … pattern.Monitor in-life platforms and services reacting to any events as required liaising with the customer where required.Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required.Complete fault tickets accurately and with the required detail to produce a summary report.Create Incident Schedules and liaise with Resource Management to obtain … the Escalation/Notification profile is followed in accordance with local Escalation/Notification processes to meet the agreed SLA.Inform the Incident Manager of all Major Incidents.Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident.Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB Create routine More ❯

Service Transition Lead - Oracle HCM Transformation Reading - Hybrid 10 Month Contract Inside IR35 Lorien is currently recruiting for a Service Transition Lead - Oracle HCM Transformation to join our client on a 10 month initial contract, inside IR35. In this role, you will manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and … state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. What you will do in this role is: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams … required acceptance Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Oversee knowledge transfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one The skills required in order to be successful in the position: Demonstrated experience More ❯

solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and ensure we can continue to deliver an excellent service to our customers! Location: Bracknell, Berkshire Contract Type: Temporary 12 month contract (Temp to perm role) Salary: £15 per hour PAYE via Reed About the Role We are seeking … Responsibilities Log, triage, and assign incidents across various systems Manage incidents through to resolution in collaboration with third-party vendors. Maintain accurate and up-to-date records across all service management tools. Schedule and coordinate engineering visits, ensuring optimal resource allocation. Liaise with customers and stakeholders to provide timely updates and support. Essential Skills & Experience Proven experience in … incident resolution and/or secure IT infrastructure management Strong background in customer service Confident in diary management and coordinating field-based teams Experience working with third-party suppliers and service providers Proficient in Microsoft Office (Excel, Outlook, Word, etc.) Why Join Us? Be part of a collaborative and supportive team environment Gain exposure to a More ❯

high-profile technical projects across the United Kingdom and overseas.The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities Project Support: Assist with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare and maintain all relevant project documentation, including training materials, method statements, and risk assessments, ensuring compliance … with customer and regulatory requirements. Tracking and Reporting: Maintain accurate asset tracking, engineer communications, and project records. Produce management information reports detailing stock usage, engineer utilisation, and project performance. Operational and Administrative Support: Create purchase orders and web shop orders as required. Support order management activities such as job creation, closure, and data updates. Process Accuracy and Improvement More ❯

commercial, legal, supply chain, security) to ensure efficient product development and launch. Track product development progress, identify and mitigate risks, and manage dependencies across the product line. Product delivery, management, and ongoing development: Analyse performance data and user feedback to identify areas for improvement and iterate on product offerings. Provide ongoing service management and operational support for … Exchange server Configuring servers and mail roles Monitoring to maximise uptime Mail flow and security Troubleshooting all mail related issues Backup solutions SharePoint server Manage site collections User access management Configure service applications Implement governance and data protection policies Cisco Webex Cisco Jabber Citrix Maintaining and managing Citrix applications Troubleshooting and monitoring Assessing new features and making recommendations More ❯

can be achieved through clear strategic partnerships and technical expertise. Responsibilities will cover both technical (working with vendors, quality assurance, requirements analysis, technical L3 work) and non-technical (line management, mentoring, governance, roadmap, risk, and compliance). Someone who isn't afraid to get their sleeves rolled up and get into the detail will be a key trait. No … and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability … Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation and capacity management Ensure high standards of documentation, monitoring and reporting across IT services The skills and experience you need to have for this role: Proven experience in an IT Infrastructure Manager with strong technical expertise across infrastructure technologies (Windows More ❯

day network operations including WAN, LAN, and wireless services. Manage incident, problem, and change processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR … and SASE solutions. Identify opportunities for automation and operational excellence. Stakeholder Engagement Act as the onsite technical point of contact for the client’s network initiatives. Support technical project management and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with … ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. SD-WAN and Wi-Fi 6 certifications. Compensation & Benefits Competitive base salary & Bonus. Travel and client engagement expenses as per company policy. Why Join Us? We are More ❯

2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As … a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration … management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end More ❯

2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As … a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration … management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end More ❯

years for DV. For more information, please visit the UKSV website. Our Vacancy: The Senior IT Infrastructure Engineer helps with the overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This … current processes to improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key … Responsibilities: Managing daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust More ❯

years for DV. For more information, please visit the UKSV website. Our Vacancy: The Senior IT Infrastructure Engineer helps with the overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This … current processes to improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key … Responsibilities: Managing daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

VIP users, this role plays a critical part in ensuring the efficient operations of its IT Services. The successful candidate will be directly supporting the company's IT Access Management Team, responsible for IT Security Administration activities, managing the company's Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the … department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive Assistant, or Business Support, and is an excellent opportunity to develop your experience in a fast-paced … requests. Liaise with and delegate tasks to relevant internal teams as required, ensuring smooth coordination and timely issue resolution. Assist in maintaining and improving documentation for JML and access management processes. Monitor task queues, ensuring requests are actioned promptly and escalating issues where necessary. Support audits, compliance checks, and general administrative activities across the IT operations team. Utilise Microsoft More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

security and overall improvement, adhering to the Target Operating Model. The Information Security Analyst will manage the delivery of all cyber security related services. This will include cyber risk management, Data Security Protection Toolkit (DSPT) compliance against cyber relatedassertions, policy and procedure lifecycle management, and ensuring theTrust's information compliance adheres to the Cyber Assurance Framework (CAF) and … duties of the job Provide expert guidance on the selection, design, justification,implementation and operation of Cyber Security strategies, technologies,processes, procedures and standards. Support the development of controlsand management approaches to maintain the safety, confidentiality,integrity, availability and security of the Trust's digital infrastructure andsystems; including the protection of Trust and patient data and informationstored and processed … Cyber Security Analyst, you will provide expert advice on, andmanagement of, the Trust's defence against cyber threats, data breachesand Cyber Security technologies. Support the development of controls and management approaches tomaintain the safety, confidentiality, integrity, availability and security of the Trust's digital infrastructure and systems; including the protection of Trust Information Security Analyst and patient data and More ❯