1 to 25 of 98 Service Manager Jobs in the UK

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a … Fire Alarm, Fire Detection, Fire Safety, BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/ More ❯

IT Service Manager Location: Lingley Mere, Warrington (Hybrid) Salary: Competitive Hours: 37 per week Contract: Permanent, Full Time Additional pay for 1 in 6 weeks standby cover Help us deliver great water for a stronger, greener and healthier Northwest. At United Utilities, we don’t just keep the taps flowing we keep a region moving. As a … with a powerful purpose, we’re committed to protecting the environment, supporting local communities and creating a workplace where everyone can thrive. We’re now looking for an IT Service Manager to join our close-knit team, working at the heart of our Technology Services function. If you’re passionate about delivering exceptional IT service, influencing … real impact. Why Join Us? We value our people and the contribution they make. You’ll enjoy a strong benefits package, including: 26 days holiday rising to 30 with service, plus bank holidays Competitive pension scheme (up to 14% employer contribution) Up to 10.5% performance-related bonus Company-funded healthcare plan Discounts, wellbeing support & EV car scheme Enhanced parental More ❯

SC Cleared Senior Service Manager - CIS Infrastructure as a Service 12 months (Jan - Dec) + extension. NATO Role: 50% home working, 50% Brussels (you choose how this is done) Circa €526 - €546 per day + tax free benefits in kind for working abroad iO Associates is partnered with a well established global IT Consultancy who is … a prime supplier on a key NATO framework. They are looking to bring an actively SC Cleared, Senior Service Manager in on an initial 12 month contract which will likely extend for at least 1 further year. Key things to note: Your UK Ltd company will need to open an EU Bank Account to be paid in … for each 24 hours you're working over there. This tax free benefit will help to massively reduce the tax due. Role description: Managing a CIS Infrastructure as a Service and ensuring system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with service More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll be … accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily … service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior More ❯

Service Delivery Manager/Service Manager Location: Wakefield (Hybrid: 2 days on site) Duration: 12 weeks initially Rate: NHS/AFC Band 8a: £275.91 - £361.51 per day IR35: In scope As the Service Delivery Manager, you will provide short-term leadership to embed robust IT service management practices across the … Digital function. You will work closely with the internal IT teams to implement and mature ITIL-aligned processes, coach existing staff, and drive a culture of continuous improvement in service delivery.This role will ensure the Trust's technology services are stable, customer-focused, and aligned with ITIL best practice, while developing internal capability for long-term sustainability. Assess the … current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams More ❯

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in … IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience … 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines … and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are … met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager … managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic … helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy Train junior members More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and … smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. … Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the … ll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and service launches * Track project progress across contracts and ensure alignment … focused professional with a strong technical and defence background to make a real impact in high-profile MOD programmes. Keywords: Project Manager, MOD Projects, Defence Delivery, Technical Service Manager, Satellite Communications, IT Project Manager, DV Cleared, Service Delivery Manager, Redhill Jobs, Secure Comms, Defence Digital, DE&S Established in Didsbury More ❯

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you … will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. … You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT … environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service … RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service delivery outcomes Build strong relationships with key stakeholders including C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support More ❯

Service Introduction Manager - Contract Outside IR35 - Hybrid Working - London A Service Introduction Manager needed for a major client who will be responsible for transitioning new and or updated services into a live operational environment, acting as the key liaison between project teams and operational stakeholders to ensure a seamless and stable handover. It will … be focused on Security Services and applications into the business. This role involves managing the transition process, defining and verifying service acceptance criteria, mitigating risks, and ensuring operational teams are fully prepared to support the new service. Essential skills include strong project management, ITIL knowledge (particularly ITIL 3/4), and excellent communication and stakeholder management abilities. Key responsibilities … Manage the transition process: Oversee the entire process of introducing a new or changed service into the live environment, ensuring a smooth transition with minimal disruption. Liaise between teams: Act as the primary contact between project teams and operational stakeholders (including business, IT, and support teams). Define acceptance criteria: Work with project teams to ensure that Service More ❯

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their … will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering … to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting More ❯

As a IT Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation is a medium-sized entity … within the life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement … a matrix environment. Budget Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to maximise value. Service Excellence: Drive service maturity, ITSM improvements, and user-focused service delivery (including helpdesk, desktop, mobile, A/V, networks, and SaaS applications). Application & Platform Management: Ensure More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development click apply for More ❯

Position: Technical Service Delivery Manager Job ID: 2394/14 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies … for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you … from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Technical Service Delivery Manager: Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service More ❯