1 to 25 of 100 Service Manager Jobs in the UK excluding London

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 £ TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit! The Role of Digital … Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital services are operating to expected levels … your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Keywords for this role: Digital Service Manager, Digital Services Manager, Digital Service Owner, Service Manager, IT Service Manager, IT Services Manager, Service Delivery Manager, Digital Delivery More ❯

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a … Fire Alarm, Fire Detection, Fire Safety, BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/ More ❯

IT Service Lifecycle Manager/IT Service Manager A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on an permanent basis. Responsibilities and Duties: - Lead the Service Lifecycle process to ensure that new and existing … services meet business needs and are scalable and sustainable. - Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities. - Oversee the service portfolio, ensuring that all services are aligned with the organisation's strategic objectives and deliver value and that all services contain up- to-date and accurate information. … Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption. - Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders. - Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed More ❯

Google Cloud Partner Service Manager – SC Cleared - Corsham (Hybrid) - Up to £590 per day Inside IR35 FryerMiles are delighted to be working with an award winning Consultancy to assist with their recruitment of a SC cleared Google Cloud Partner Service Manager to provide an internal service wrap, ensuring seamless alignment with the service wrap delivered by Google. The role will follow Operational Service Management (OSM) practices and will act as the central point for coordinating, governing, and assuring service delivery across Google Cloud engagements. Key Responsibilities Deliver and maintain the internal service wrap aligned to Google's service wrap, ensuring consistent service governance and operational excellence. Act … as the primary liaison between service teams and Google service management functions. Oversee incident, problem, change, and request processes in line with OSM and ITIL best practices. Produce and maintain service reporting, dashboards, and performance metrics. Manage service reviews, escalations, and customer communications to ensure smooth operational outcomes. Drive service improvements and ensure operational processes More ❯

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines … and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are … met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Digital Service Manager - Contract Opportunity Location: North Nottingham Contract Type: 4-month contract Day Rate: DOE Start Date: ASAP IR35 Status: Inside IR35 About the Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure … the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service management processes to support digital services. Collaborate with internal teams and external partners to maintain service quality and performance. Deputise for the Lead Service Manager when required. Manage risks associated with system changes … improvements year-on-year. Support and mentor junior team members. Essential Skills & Experience ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent). Proven experience in service management and stakeholder engagement. Strong decision-making and problem-solving skills. Excellent communication and collaboration abilities. Solid understanding of modern software development and testing practices (e.g., Scrum). Experience More ❯

IT Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and manages ITIL service practices, application … management. Responsibilities include maintaining SLAs and OLAs across the IT portfolio, monitoring supplier and internal team performance, and working with cross-functional teams to improve user experience, cost, and service outcomes. Key skills and responsibilities, Demonstrated ability to manage multiple IT services or platforms, overseeing both internal and external IT teams to ensure desired outcomes Proficient at juggling various … priorities to deliver complex projects or services that meet stakeholder needs. Well-versed in digital information, digital contexts, and service design tailored to those contexts, as well as emerging technologies and their practical use. Knowledgeable about IT Service Frameworks, methodologies, and best practices. Responsible for meeting service level agreements (SLAs) and operational level agreements (OLAs) throughout the More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for … their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and … want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and More ❯

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager … managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic … helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy Train junior members More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and … smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. … Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you'll lead a … skilled technical team providing exceptional support across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You'll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical … care. The Company Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the … ll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and service launches * Track project progress across contracts and ensure alignment … focused professional with a strong technical and defence background to make a real impact in high-profile MOD programmes. Keywords: Project Manager, MOD Projects, Defence Delivery, Technical Service Manager, Satellite Communications, IT Project Manager, DV Cleared, Service Delivery Manager, Redhill Jobs, Secure Comms, Defence Digital, DE&S Established in Didsbury More ❯

IT Service Manager Birmingham, three days on sitePermanent We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment. Key responsibilities * Manage end to end … IT services using ITIL best practice* Oversee incident, problem, change, event and request management* Use Service Now to identify trends and prevent issues* Drive continual service improvement with clear and measurable outcomes* Manage supplier performance across large partners and smaller software vendors* Produce accurate reports that give assurance on service health and performance* Maintain service processes … documentation and knowledge articles Essential skills and experience * Strong ITIL knowledge* Solid Service Now experience* Background managing multiple services or platforms* Confidence working across multi supplier or service integrator models* Ability to analyse data and improve processes* Experience managing SLAs and performance metrics* Strong communication and stakeholder management skills *Rates depend on experience and client requirements More ❯

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle, drive continual improvements, and work closely … with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio to ensure alignment with business strategy and value delivery Drive continual service improvement initiatives across … disruption and effective communication Collaborate with stakeholders to gather requirements and design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or More ❯

IT Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms and suppliers. This role is critical to ensuring … IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across IT operations. Key Responsibilities Manage and assure the delivery of IT services, platforms, and products using ITIL best … practices . Oversee incident, problem, change, request, and event management , ensuring effective coordination and communication. Monitor and report on service performance , SLAs, and OLAs, providing governance and assurance for service standards. Lead service improvement initiatives , identifying trends and implementing optimisations to enhance user experience and reduce costs. Manage relationships and performance of multiple suppliers and internal teams. More ❯

As a IT Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation is a medium-sized entity … within the life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement … a matrix environment. Budget Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to maximise value. Service Excellence: Drive service maturity, ITSM improvements, and user-focused service delivery (including helpdesk, desktop, mobile, A/V, networks, and SaaS applications). Application & Platform Management: Ensure More ❯

Position: Technical Service Delivery Manager Job ID: 2394/14 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies … for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you … from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Technical Service Delivery Manager: Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service More ❯

Support Team Leader/Service Manager Middlesborough 6 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £30,000 - £32,000 per annum We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 4 bed supported living service in Middlesborough. … The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff, ensuring high standards … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

SupSupport Team Leader/Service Manager Skipton- BD20 4 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £30,000 - £32,000 per annum We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 4 bed supported living service in … Skipton. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff, ensuring high … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

Support Team Leader/Service Manager York (YO31) | Supported Living (11-bed flats model) Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £30,000 - £32,000 per annum We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 11-bed supported living service in York. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

Support Team Leader/Service Manager 5 Bed Supported Living Scarborough, YO12 Learning disabilities, mental health needs, complex needs, and some mobility issues Salary/Hours: 30 hours (£30,000 - Pro-Rata) We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 5 bed supported living service in Scarborough. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

The Role: Technical Service Manager - Government Satellite Communication Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks Location: Redhill, Surrey – office-based with potential for hybrid work About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite … communications programme. This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance. This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling … management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends More ❯