Technical Product Support Specialist
- Hiring Organisation
- Gozney
- Location
- Greater Bournemouth Area, United Kingdom
maintain technical documentation, FAQs, and user guides to assist customers in troubleshooting and product usage. Proactively engage in continuous development of product knowledge and skills, staying ahead by understanding competitor products and comparing them to Gozney’s product lines. Effectively communicate product specifics and functionality, highlighting why Gozney … maintain calm and professional under pressure, demonstrating empathy, adaptability and patience and adeptly handle a diverse range of customer requests. Exceptional written and verbal communication skills. Proficient digital skills and preferably experience with customer management systems (Zendesk, Shopify, Netsuite) Proactive approach to work with a ‘detective’ mindset, with ...