VodafoneThree - Senior Team leader
- Location
- Glasgow, Scotland, United Kingdom
positive customer experience. Promote high standards of customer experience across voice, chat and WhatsApp channels. Support the team through change by providing clear communication, guidance and support during periods of transformation. Identify and recommend opportunities to improve processes, efficiency and customer outcomes across the SOHO Telesales journey. Build and maintain … Telesales or contact-center environment. Strong pipeline management capability, forecasting accuracy, and coaching proficiency. Demonstrable success delivering against sales, margin, and retention targets. Excellent communication and influencing skills, with the ability to motivate and guide diverse teams. Strong commercial awareness and understanding of telecoms products, services, and customer needs. ...