Service Desk Manager
- Hiring Organisation
- HP4 Recruitment Ltd
- Location
- Egham, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
Identify ageing or stalled jobs and drive resolution with engineers and management teams Ensure accurate job status updates to support reporting, invoicing, and customer communication Support timely billing and invoice processing through completion sign-off and billing coordination Lead customer retention activity including renewals and proactive customer engagement Handle escalated … Experience managing dispatch, planning, customer service, or operational support functions Understanding of service delivery KPIs, SLAs, WIP management, and contract administration Excellent organisational and communication skills Ability to manage multiple priorities within a fast-paced environment Strong problem-solving and customer management abilities Proficient with service management systems ...