Customer Journey Manager
- Hiring Organisation
- Pontoon
- Location
- Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
business value. Partner with AI Engineers, Product Owners, Data Teams and Subject Matter Experts to optimise knowledge content and retrieval performance. Facilitate workshops and stakeholder engagement sessions to gather requirements, validate solutions and drive adoption. Produce reporting and insights on knowledge quality, AI performance, user feedback and continuous … Management Business Analysis and Requirements Engineering Information Architecture and Enterprise Taxonomy Design User Acceptance Testing and Evaluation Frameworks Knowledge Quality Management Change Management and Stakeholder Engagement Business Analysis Knowledge Management Data Discovery Requirements Engineering Information Architecture Enterprise Taxonomy Design Stakeholder Management Data Quality Assessment AI Evaluation & User ...