Senior Customer Success Manager - Enterprise
- Location
- Greater London, England, United Kingdom
model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion. Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track. Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal … business cases, aligning stakeholders, and partnering with AEs/founders where needed to close. Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy. Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed ...