Senior Service Design & Transition Analyst
- Location
- Greater London, England, United Kingdom
criteria, responsibilities, controls, and audit‐ready evidence for operational handover. Capture lessons learned from Service Readiness Boards, Early Life Support, incidents, operational feedback, and stakeholder reviews to identify continual improvement opportunities. Define or validate service measures, KPIs, dashboards, and reporting requirements to confirm whether the service is delivering … knowledge repository. Facilitate effective knowledge transfer from project, product, supplier, and technical teams to Service Desk, resolver groups, service owners, and operational support teams. Stakeholder Engagement Act as a trusted liaison between project delivery, product teams, Technology, business stakeholders, suppliers, governance forums, and live service teams. Coordinate ...