Service Delivery Manager
- Hiring Organisation
- Sparta Global
- Location
- Telford, England, United Kingdom
live operational services, ensuring high levels of service performance, customer satisfaction, and contractual compliance. This role is responsible for overseeing service operations, managing key stakeholder relationships, and driving continual service improvement across a managed services environment. You will act as the primary point of contact for customers, ensuring services … Delivery, Service Management, or related operational leadership roles. Experience managing services within a managed services or outsourced service environment. Strong client-facing experience, including stakeholder engagement at senior levels. Proven experience managing and reporting against SLAs and KPIs. Strong understanding of ITIL principles and service management frameworks. Experience ...