1 to 25 of 31 Support Analyst Jobs in the Midlands

ERP Support Analyst Warwick On-site £30,000 - £35,000 Permanent VIQU are partnering with a leading manufacturing organisation to recruit a Junior ERP Analyst . This is a great opportunity for a motivated Junior Support Analyst with 1 3 years experience who is looking for mentorship and wants to further their career in IT … systems and support. As a Junior IT Systems Analyst , you will gain hands-on experience with SQL, ERP systems, and business process analysis, while contributing to key IT projects, including the migration from an existing ERP system to Microsoft Dynamics 365. Key Responsibilities of the Junior Support Analyst: Provide day-to-day IT systems support under … senior guidance as a Junior Support Analyst . Assist with IT projects, including ERP migration, data cleansing, validation, and testing. Write, troubleshoot, and optimise basic SQL reports and analytics. Support system monitoring, escalate issues, and maintain uptime. Document procedures, workflows, and user guides for colleagues. Work with cross-functional teams to translate business needs into technical tasks. More ❯

ERP Support Analyst Warwick – On-site£30,000 - £35,000 – Permanent VIQU are partnering with a leading manufacturing organisation to recruit a Junior ERP Analyst . This is a great opportunity for a motivated Junior Support Analyst with 1–3 years’ experience who is looking for mentorship and wants to further their career in IT … systems and support. As a Junior IT Systems Analyst , you will gain hands-on experience with SQL, ERP systems, and business process analysis, while contributing to key IT projects, including the migration from an existing ERP system to Microsoft Dynamics 365. Key Responsibilities of the Junior Support Analyst: Provide day-to-day IT systems support under … senior guidance as a Junior Support Analyst . Assist with IT projects, including ERP migration, data cleansing, validation, and testing. Write, troubleshoot, and optimise basic SQL reports and analytics. Support system monitoring, escalate issues, and maintain uptime. Document procedures, workflows, and user guides for colleagues. Work with cross-functional teams to translate business needs into technical tasks. More ❯

NetSuite Support Analyst with experience supporting NetSuite applications and solid business process analysis is sought by an international manufacturer & retailer with an HQ near Birmingham. With extensive acquisitional growth this NetSuite Support Analyst will join a dynamic, highly skilled team focussing on supporting internal stakeholders with their technical queries or issues, using user reports to formulate … strategic support strategies. This role would suit an application support engineer with knowledge of NetSuite who is looking for a clearly defined career development pathway into functional or technical ERP analysis/consultancy and who can bring a positive, engaging and hard-working attitude to the company. This NetSuite Support Analyst based near Birmingham should have … Ability to review/build user reports Business process analysis Excellent communication skills The drive to quickly learn new technology & progress Strong written & verbal communication In return this NetSuite Support Analyst based near Birmingham Starting salary of up to £55,000 Bonus scheme Flexible working hours Incremental salary increases pension scheme Full commitment to training and personal development More ❯

NetSuite Support Analyst with experience supporting NetSuite applications and solid business process analysis is sought by an international manufacturer & retailer with an HQ near Birmingham. With extensive acquisitional growth this NetSuite Support Analyst will join a dynamic, highly skilled team focussing on supporting internal stakeholders with their technical queries or issues, using user reports to formulate … strategic support strategies. This role would suit an application support engineer with knowledge of NetSuite who is looking for a clearly defined career development pathway into functional or technical ERP analysis/consultancy and who can bring a positive, engaging and hard-working attitude to the company. This NetSuite Support Analyst based near Birmingham should have … Ability to review/build user reports - Business process analysis - Excellent communication skills - The drive to quickly learn new technology & progress - Strong written & verbal communication In return this NetSuite Support Analyst based near Birmingham - Starting salary of up to £55,000 - Bonus scheme - Flexible working hours - Incremental salary increases - pension scheme - Full commitment to training and personal development More ❯

NetSuite Support Analyst with experience supporting NetSuite applications and solid business process analysis is sought by an international manufacturer & retailer with an HQ near Birmingham. With extensive acquisitional growth this NetSuite Support Analyst will join a dynamic, highly skilled team focussing on supporting internal stakeholders with their technical queries or issues, using user reports to formulate … strategic support strategies. This role would suit an application support engineer with knowledge of NetSuite who is looking for a clearly defined career development pathway into functional or technical ERP analysis/consultancy and who can bring a positive, engaging and hard-working attitude to the company. This NetSuite Support Analyst based near Birmingham should have … Ability to review/build user reports - Business process analysis - Excellent communication skills - The drive to quickly learn new technology & progress - Strong written & verbal communication In return this NetSuite Support Analyst based near Birmingham - Starting salary of up to £55,000 - Bonus scheme - Flexible working hours - Incremental salary increases - pension scheme - Full commitment to training and personal development More ❯

s bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton/Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe … alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service … Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the More ❯

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing … new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice More ❯

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis. The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development … team. To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills. Essential experience: An understanding supply chain process An understanding of warehouse and distribution process Previous ERP support experience A basic understanding of SQL and running SQL scripts A basic knowledge of Linux A basic knowledge of applications … and integration Excellent written and verbal communication skills The successful Application Support Analyst will be offered a basic salary of between £30,000 to £38,000 + Company Benefits. There are excellent career prospects and training opportunities. The role will be site based during the probation period and then will become hybrid. More ❯

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to … around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and … new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice More ❯

SAP Payroll Analyst - Payroll – Birmingham Hybrid working Salary up to £60,000 SAP HR & Payroll Support Analyst required for a leading client based in Birmingham. My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role is dedicated … collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and contribute to key HR and Payroll projects. Key skills and responsibilities, • SAP Support experience • Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration. • Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup. • Proven track record More ❯

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri £150.00 - £172.00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ … site in the West Midlands. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical infrastructure Logging … connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Strong experience in a 1st line IT service desk/ More ❯

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri £150.00 - £172.00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ … site in the West Midlands. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical infrastructure Logging … connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Strong experience in a 1st line IT service desk/ More ❯

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in Warwickshire. You … home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of … 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers More ❯

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in Warwickshire. You … home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of … 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers More ❯

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are … CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer … issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone More ❯

excellence, accountability, collaboration, and respect guide everything we do. We offer competitive salaries, generous benefits, and flexible working opportunities to help our team thrive. Job Details Job Title Application Support Analyst Department Support Location Hybrid currently 2 days in our Birmingham office Part time/Full Time Full- Time Reference SA 10/25 Closing Date Organisational … Arrangements Reports to Support Team Leader Responsible for N/A Role Summary We are looking for a highly skilled and customer-focused individual with excellent communication skills who enjoys engaging with end users. In this role, you will be responsible for troubleshooting and resolving technical issues related to the WinMan ERP software whilst delivering outstanding customer service. The … support function operates between 9:00 am and 5:30 pm (UK time). You will be part of a collaborative support team and report directly to the Support Team Leader. You will work closely with other departments to ensure timely and effective resolution of customer issues. This role is based in our Birmingham office with hybrid More ❯

IT Support – Hybrid Our client is urgently looking for an experienced IT Support Analyst, with an understanding of Microsoft Dynamics 365 Business Central, to join their team on a permanent basis. To be considered for this role, you must have either knowledge, an understanding or experience of Microsoft Dynamics 365 Business Central. The position is hybrid, with … days on-site each week. You will provide general Level 1 & 2 IT support across the organisation, with a focus on supporting Microsoft Dynamics Business Central, Shopify integrations. You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, annual leave, pension scheme, training & development, retail discounts, death in service cover and … many, many more perks! IT Support – Key Skills: Knowledge, an understanding, or experience with Microsoft Dynamics 365 Business Central Experienced in 1st and 2nd Line IT Support Experience with Windows OS, O365, Azure, Active Directory and ITIL Ticketing systems experience Strong communication skills, both written and verbal Good stakeholder management skills Ability work independently and as part of More ❯

2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems and ensuring … minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements … user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a motivated IT professional who enjoys More ❯

dynamic and expanding company. Location This is a hybrid role, offering the flexibility to work from home with office attendance 3 days a week, travel to customer sites for support purposes could be required on occasion. Candidates must be within a commutable distance to the office in or close to the NN7 postcode. Hours Standard working hours of 37.5 … hours per week Support cover currently works on a shift-based system providing cover between 7am and 7pm. A shift rota is in place for out of hours cover which rotates between the team. Out of hours upgrades, changes and patching are required based on customer requirements, this is then reflected in the working pattern of the team. Role … Summary As a Senior Network Support Analyst, you will provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network-related More ❯

of our Groupwide Digital service, we have some great opportunities remaining in our teams! An exciting opportunity has arisen to join the Group Digital Division as a Clinical Applications Support Analyst. The post holder will contribute to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to … Northampton General Hospital. The ability to travel between the Kettering General and Northampton General Hospital sites will be a requirement. Main duties of the job As a Clinical Applications Support Analyst, you will: Coordinate the Junior Doctors intake, new starters and transfers within the Trust. Work as directed to contribute to the day to day system management and … user support of these electronic patient systems post implementation. This will often require investigation of systems and technology, fault finding and resolution. Support the team through creation of accounts and configuration of simple changes to the clinical applications. Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records. Provide More ❯

First Line Support £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities. The Role: As … a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your technical and communication skills, and build a strong … within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing first line support for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the company's helpdesk system. Troubleshoot More ❯

We are recruiting on behalf of our client for a talented SAP HR & Payroll Support Analyst to join their established digital & technology team. This is an excellent opportunity to play a key role in supporting and enhancing the organisation's SAP HR and Payroll systems, ensuring smooth and accurate payroll operations across the business. In this role, you … ll provide day-to-day support and maintenance for SAP HR and Payroll systems, ensuring optimal performance and compliance with payroll legislation. You'll collaborate closely with HR, IT, and third-party vendors to troubleshoot issues, implement improvements, and support key HR and payroll initiatives. Key Responsibilities: Provide expert day-to-day support and administration of SAP … in SAP to meet evolving business requirements. Participate in system upgrades, enhancement projects, and patch implementations, ensuring minimal disruption to business operations. Collaborate with the SAP Basis, Development, and Support teams to maintain optimal system performance and stability. Conduct root-cause analyses of recurring issues and implement long-term corrective actions. Ensure compliance with all relevant payroll legislation, company More ❯

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis. The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development More ❯

IT Support Engineer - Birmingham (Onsite 5 days per week) Are you a driven and energetic IT professional ready to take on your next challenge We're looking for a 2nd Line IT Support Engineer to join a busy, fast-paced team supporting a key NHS environment in Birmingham. What you'll be doing Providing 2nd line technical support … ensuring SLAs are met Collaborating with internal teams and external suppliers to ensure smooth day-to-day operations What we're looking for: Previous NHS or healthcare sector IT support experience (highly desirable) Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc. Confident supporting a wide range of users in a busy environment Excellent communication More ❯

Senior Application Support Engineer UK (Hybrid/Remote) To £45,000 + benefits Are you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We’re looking for a Senior Application Support Engineer to join our growing product and development team. In this role, you’ll be the go-to technical expert … high-quality fixes are delivered through collaboration with developers and internal teams. You’ll combine strong technical knowledge with excellent communication skills, supporting customers directly while helping to refine support processes and documentation. What you’ll do Act as the escalation point for complex SaaS and cloud-related support issues. Perform in-depth root cause analysis and replicate … issues to support the development team. Work directly with customers to resolve advanced technical queries. Support and guide 1st and 2nd line teams on unresolved or high-priority cases. Document known issues, fixes, and contribute to an evolving internal knowledge base. Identify trends and systemic issues to help improve overall product stability. Collaborate with internal teams to continuously More ❯