18 of 18 Support Analyst Jobs in the Thames Valley

Application Support Analyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards … strong technical expertise and excellent communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to More ❯

next level? Do you thrive in a dynamic environment, solving technical challenges and supporting a diverse client base? If you have extensive experience in 2nd and 3rd line IT support, as well as a strong command of Windows, Azure, and Office 365, we want to hear from you! About Us We are a trusted Managed Service Provider (MSP) based … in Reading, delivering exceptional IT support and services to businesses across the Berkshire area. Our mission is to empower local businesses with reliable, secure, and innovative IT solutions that help them succeed. The Role As a Senior IT Support Analyst , you will be a vital part of our team, providing expert support to our clients. Your … technical knowledge and problem-solving skills will ensure the smooth operation of IT systems and contribute to the success of local businesses. Key Responsibilities Deliver 2nd and 3rd line support to resolve complex technical issues? Provide expert guidance on Windows environments , Azure , and Office 365 Collaborate with clients to implement, maintain, and optimize IT solutions? Troubleshoot and resolve hardware More ❯

delivering cutting-edge solutions that revolutionize businesses. We pride ourselves on our innovative culture, collaborative environment, and commitment to customer excellence. We are seeking a proactive and skilled Technical Support Analyst to join our dynamic team and help us continue our journey of growth and innovation. Key Responsibilities - Provide exceptional technical support to our clients, addressing and … problems in a timely and efficient manner. - Collaborate with the development and QA teams to identify, replicate, and report software bugs and issues. - Document and maintain detailed records of support interactions, including troubleshooting steps and resolutions. - Assist in the creation and maintenance of user guides, FAQs, and other support documentation. - Participate in software testing and quality assurance activities … latest software updates, features, and industry trends. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 2 years of experience in a technical support or similar role, preferably within a software environment. - Strong understanding of software applications, operating systems, and networking concepts. - Excellent problem-solving and analytical skills, with the ability to think More ❯

Role Overview As an IT Telephony Analyst, you will provide essential first-line support for telephony and communication systems, ensuring seamless voice connectivity for a global customer base. You will be responsible for troubleshooting VoIP, PBX, and unified communications platforms, resolving telephony-related incidents through phone and case management systems. Working in shift patterns ranging from 8am to … 11pm, with later shifts occurring once every six weeks as you gain experience, you will ensure compliance with IT support procedures, escalate issues when needed, and collaborate with senior IT support teams to maintain efficient operations. Responsibilities Follow IT support procedures and escalate issues when needed. Troubleshoot and triage telephony, VoIP, and PBX support cases. Document … system failures and update internal databases. Manage customer cases from setup to ongoing support, ensuring SLAs are met. Act as the technical lead during customer service reviews. Communicate updates, impacts, and solutions to customers. Ensure compliance with policies and timely submission of reports. What you'll need to succeed Ability to work onsite at the Milton Keynes office More ❯

success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will … interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support More ❯

Job Title: 2nd Line Technical Support Analyst Hours: 35 Hours Per Week Type: Permanent Location: Buckinghamshire, Gerrards Cross, SL9 (100% office-based - Candidate MUST be able to drive and live under 45 mins away) Salary: 32,000 – 37,000 We’re seeking a Technical Support Analyst to join our clients experienced technical team. You will be … providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support role requiring a proactive and technically confident individual. Key Duties and Responsibilities: Handle incoming support calls and tickets, responding within agreed SLAs Troubleshoot application and technical issues using SQL, Windows OS … and database tools Escalate unresolved problems to the development team and follow through to resolution Use Jira to manage and close support issues Install and configure applications for new clients Deliver remote training sessions and provide onboarding support Test bug fixes before release to customers Contribute to continuous improvement in support processes Essential Skills & Experience: IT qualification More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's success. As our business grows and evolves it is essential that we have … to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based … systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved issuesto 3rd Line Support More ❯

1st Line Technical Support Analyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously … Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: • Competitive Salary • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave … us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We are currently seeking an enthusiastic IT Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology. Working More ❯

Application Support Analyst - Saas/SQL Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build up their … software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £35-40K + benefits. Apply now for immediate consideration and interview this week! Application Support Analyst - Saas/SQL Oscar Associates (UK) Limited is acting More ❯

Operations Support Analyst £40,000 - 50,000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Role: Operations Support Analyst Salary: £40,000 - £50,000 Additional Package: 10% Bonus, Extensive Benefits Package Location: Amersham (Hybrid, with UK and occasional international travel) Are you an Operations Support Analyst looking for your next opportunity? This … re someone who thrives on solving complex problems, enjoys working with both business and tech stakeholders, and wants to make a tangible impact across a global operation, this Operations Support Analyst role could be a perfect fit. You'll collaborate across functions, liaise with managed service providers, and play a pivotal role in improving processes and support across HR, Finance, ERP, and integration systems. What you'll be doing as an Operations Support Analyst: Monitor daily operations, respond to incidents, and manage escalations across enterprise IT systems. Produce insightful reports and dashboards using tools like Excel and Power BI. Identify opportunities for operational improvement and drive small-scale initiatives. Document internal procedures and develop More ❯

Operations Support Analyst £40,000 - 50,000 GBP Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Role: Operations Support Analyst Salary: £40,000 - £50,000 Additional Package: 10% Bonus, Extensive Benefits Package Location: Amersham (Hybrid, with UK and occasional international travel) Are you an Operations Support Analyst looking for your next opportunity? This … re someone who thrives on solving complex problems, enjoys working with both business and tech stakeholders, and wants to make a tangible impact across a global operation, this Operations Support Analyst role could be a perfect fit. You'll collaborate across functions, liaise with managed service providers, and play a pivotal role in improving processes and support across HR, Finance, ERP, and integration systems. What you'll be doing as an Operations Support Analyst: Monitor daily operations, respond to incidents, and manage escalations across enterprise IT systems. Produce insightful reports and dashboards using tools like Excel and Power BI. Identify opportunities for operational improvement and drive small-scale initiatives. Document internal procedures and develop More ❯

success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will … interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support More ❯

Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of More ❯

Portfolio Support Analyst (Junior) 6 month FTC Reading Hybrid Working About the Role This role supports the team in managing demand, maintaining project tools, producing reporting, and supporting overall governance processes. You'll play a key part in providing analytical insight across a range of projects and programmes, helping to inform decision-making and support both internal … What You'll Be Doing Manage the PMG central mailbox, responding to project and budget-related queries Maintain and administer project tools (e.g., IFS, Perform), ensuring high data integrity Support performance reviews and shareholder reporting through accurate tracking and reporting Assist in demand management through monitoring and reporting activities Help deliver training on tools, processes, and the Delivery Way … framework Document internal PMG processes and support governance forums like Project Board and OIF Provide management-level reporting on delivery and financial trends across the portfolio Act as the subject matter expert for the PMG SharePoint site, encouraging best practice use Drive continuous improvement initiatives using delivery data and industry insights Keep up to date with industry trends to More ❯

Portfolio Support Analyst (Junior) 6 month FTC Reading | Hybrid Working About the Role This role supports the team in managing demand, maintaining project tools, producing reporting, and supporting overall governance processes. You'll play a key part in providing analytical insight across a range of projects and programmes, helping to inform decision-making and support both internal … What You'll Be Doing Manage the PMG central mailbox, responding to project and budget-related queries Maintain and administer project tools (e.g., IFS, Perform), ensuring high data integrity Support performance reviews and shareholder reporting through accurate tracking and reporting Assist in demand management through monitoring and reporting activities Help deliver training on tools, processes, and the Delivery Way … framework Document internal PMG processes and support governance forums like Project Board and OIF Provide management-level reporting on delivery and financial trends across the portfolio Act as the subject matter expert for the PMG SharePoint site, encouraging best practice use Drive continuous improvement initiatives using delivery data and industry insights Keep up to date with industry trends to More ❯

Adecco are pleased to be recruiting for a System Support & Development Analyst to join the Civil Nuclear Constabulary on a permanent basis. £35,854 per annum, plus £2,000 South East allowance Permanent Monday - Friday, 37 hours per week Location: Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working) The role of the SSDA will involve working closely with … internal processes, provide solutions and the associated documentation. The CNC's Business Systems teamwork within defined business wide SLAs and the SSDA will be responsible for managing and resolving support calls (across a range of supported systems) and where not possible to work with the Managed Service provider and system supplier to resolve issues. Provide expert advice and training … stability, continuity, and availability of the core applications. The role holder also provides a rapid response to incidents and escalated user queries. Responsible for proactively identifying opportunities to better support business processes, the SSDA also works with management and end-users to support new and existing applications and reports. Working across a variety of applications and projects including More ❯

for the protection of nuclear material and facilities. Given the critical nature of our work, its vital that we recruit skilled and committed professionals. Youll join us as System Support and Development Analyst in this critical role to ensure stability, continuity, and availability of core applications within our Enterprise Resource Planning (ERP) programme. At CNC, we've recently … system. The team manages numerous business applications for the organisation. We're seeking someone to join our team to work closely with system users, analyse internal processes, provide technical support, and collaborate with our Managed Service Provider. Your role will be essential in quickly responding to incidents and escalated user queries to ensure everyone is making the most of More ❯

Salary up to £39,929 plus a £2,000 South East allowance for candidates based at Culham, and a generous benefits package Location: Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working) Permanent , Full-Time (37.5 hours per week) The Civil More ❯