11 of 11 Support Engineer Jobs in the North East

We Put People First so you can Deliver Outstanding Service We have an exciting opportunity for an experienced IT Technical Support Engineer in our Gateshead office. Joining our fast-paced inhouse IT team, you will be offering guidance and mentoring members of the Service Desk Team as a … point of 3rd line escalation: advising and resolving support queries, while ensuring our knowledge base is up to date. As an IT Technical Support Engineer you will: Review, implement and resolve technical issues effectively Provide remote and on-site support (if required) at a senior technical … maintained Create and maintain knowledge base documents where required Provide a high level of technical expertise and end user service As an IT Technical Support Engineer you will have: Previous experience as a 3rd line engineer or in a 3rd line role Problem solving skills, with a More ❯

Senior Support Engineer (3rd Line Support) Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy … and technical growth in this hands-on role. Responsibilities: Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11. Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor More ❯

Job Title: IT Support Engineer Salary: Up to £26,000 Type: Full-Time About the Role: We are seeking an experienced and driven IT Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our … IT department, combining hands-on technical support, field support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external … teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face More ❯

IT Support Engineer - MSP - Newcastle-under-Lyme - £26K-£29K An IT Support Engineer with good working knowledge of Windows OS, Active Directory, O365and ideally previous MSP is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme. Here you'll be joining a … the latest tech and getting involved in all aspects of the job which include the following: Roles and responsibilities: Provide 1st/2nd line support for all customers via phone, email or face-to-face Following in-depth diagnosis, escalate to 3rd line when necessary Log all incidents and … confidential chat. Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Newcastle-under-Lyme, Stoke, Stafford, Staffordshire, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself More ❯

3rd Line Support Engineer If you're looking for a 3rd Line role where you'll tackle genuinely interesting technical issues and become the trusted escalation point in a supportive MSP, this is an opportunity worth exploring. If you're ready to step up and become the trusted … escalation expert at a supportive and ambitious MSP, this is exactly what you've been waiting for. This isnt just another support role. Youll become the reliable escalation expert in a well-established, supportive, and growing MSPsolving challenging technical issues for education and small business clients. Based from modern … technical expertise is genuinely valued and your ideas influence how things get done, youll feel at home from day one. As the 3rd Line Support Engineer, youll become the calming voice and trusted advisor the team relies on. Your focus will be resolving challenging tickets, mentoring your colleaguesincluding More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top … notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of … stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge More ❯

Senior Technical Support Engineer - Generator About the Role Location : United Kingdom, Newcastle upon Tyne (Office/Site only) Company : Siemens Energy Limited Organization : Gas Services Business Unit : Service Europe & Africa Employment Type : Full-time Experience Level : Experienced A Snapshot of Your Day As a Senior Technical Support Engineer, you'll play a key role in ensuring the performance and reliability of Siemens generators and auxiliary systems. Your day may involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You'll also … visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy future while advancing your own technical expertise. How You'll Make an Impact Provide expert technical support for Siemens generators and auxiliary products. Develop and author technical reports, work scopes, and test procedures More ❯

Job Title: Senior IT Support Engineer Location: Immingham – UK Travel Contract Type: FTC – 18 Months Salary: £42,000 - £46,000 Benefits: Enhanced pension, Private medical Insurance, long-term incentive plan, holiday’s starting at 25 days, bank holidays. About VPI VPI is a leading UK-based power company … responsibility, VPI offers exciting career opportunities for those looking to make an impact in the evolving energy sector. The Role As a Senior IT Engineer as part of a team on a fixed-term contract in Immingham, this role is a fantastic opportunity to be part of a forward … thinking organisation, providing high-level 3rd line IT support and infrastructure management across the business. Working with cutting-edge technologies, including Entra ID, Microsoft 365, Azure, Windows Server, Virtualisation, and Networking, ensuring our IT systems are secure, efficient, and resilient. Travel across the UK will be required. Key Responsibilities More ❯

just another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity … properly (not just closing tickets), and being part of a team that supports each other, youll feel right at home. As a 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping … Datto stack (RMM and backup tools) Youll Thrive Here If: Youre already working in a 2nd Line role, or youre a confident 1st Line engineer whos ready to step up and take on more ownership. Youll be naturally calm under pressure, good with people, and genuinely enjoy unpicking problems More ❯

3rd Line Support Engineer If you're looking for a 3rd Line role where you'll tackle genuinely interesting technical issues and become the trusted escalation point in a supportive MSP, this is an opportunity worth exploring. If you're ready to step up and become the trusted More ❯

To be a member of a team responsible for the development, delivery and support of the ICT server, network and end-user ICT environment in schools. Role Principal Responsibilities 1. To be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery … licencing, integration and interfaces in accordance with information security policies and guidelines. 9. To respond to ICT problems within schools with guidance. 10. To support and maintain effective liaison with users, ensuring that a customer-focused approach is embedded in all activities. 11. To maintain the efficient operation and … support of the school networks with guidance from senior team members. 12. Follow procedures for managing user and computer accounts in Active Directory/Open Directory/Office 365 and any other account stores. 13. Ensure servers in schools you are responsible for are backed up in accordance with More ❯