11 of 11 Support Manager Jobs in the Midlands

Are you a commercially astute project manager? Do you possess intellectualconceptual thinking with the ability to identify practical issues? Would you like the chance to influence and persuade key stakeholders to drive change and maximise profit? We are currently looking for a Technical Product Support Manager to join our Commercial team in the Midlands to ensure development … working hard to create a dynamic and inclusive environment and its important that our people come from a variety of different backgrounds. Main Responsibilities Reporting to the Area Commercial Manager, the role of Technical Product Support Manager will be responsible for ensuring knowledge transfer across regions on slow moving stock solutions, from both a technical and end … this role is intelligent focussed VAP promotion based on national and local targets with based on projected profit/return at specific supply units. The role of Technical Product Support Manager will also be responsible for: Ensuring appropriate focus on National VAP related initiatives across the region Attending Commercial meetings and identifying and supporting opportunities as well as More ❯

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering … excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll be involved in More ❯

Technical Support Manager - Fleet Services Job Title: Technical Support Manager - Fleet Services Salary: £45-50k (Depending on experience) Job Purpose This is an exciting opportunity for a highly skilled Master Technician to join our Fleet Services team and play a key role in our ongoing journey. You'll support and manage the technical teams … improvements for vehicle diagnostic equipment. Ensure timely processing of warranty claims and report to the Head of Fleet. Maintain accurate records of parts stock and oversee efficient returns processing. Support Fleet Coordinators with technical training and cost-saving initiatives. Work closely with the Head of Fleet to maintain consistency, compliance, and high safety standards. Monitor and enforce Health & Safety … compliance across both workshops. Conduct regular competency assessments to develop and enhance team skills. Drive fleet productivity across all workshops. Implement apprenticeship programs to support skill development within the workshop environment. What Were Looking For Level 3 Electrical/Hybrid vehicle qualification. IMI accreditation and Master Technician status. Strong knowledge of Health & Safety requirements for electric/hybrid vehicles. More ❯

Your new company: This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management … on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a … Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support More ❯

Early Support Delivery Manager Salary - £44,075 - £49,282 (Grade 7) Hours - 37 Contract type - Full time/Permanent Work Style - Flexible - multiple locations across the city. In Wolverhampton we are relentless in our ambition for people with care and support needs, their families and carers to live gloriously, ordinary lives, living in the place they call … home, with the people and things they love, doing what matters to them. We truly believe good early support can transform lives. If you share this vision, then we want to hear from you! You will be passionate about making a difference in people's lives through early strengths-based support and thrive in a dynamic, multi-disciplinary … are key. You will be joining us at an incredibly exciting time in our transformation journey.This is a unique opportunity to delivery change to ensure people have the right support, at the right time so they can live their idea of a good life. About the Role As an Early Support Delivery Manager, you will lead the More ❯

Role: IT Support Manager Location: Nottinghamshire Working Arrangement: 5 days a week in the office Salary: Up to £45k Are you looking for a role where you are able to lead the team and take control of all IT in the business? If so, read on; this may be the role for you. You will have a collaborative … nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group. You will manage a small team of two, so having exposure of leading and developing a team is crucial. You will be mentoring these … them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You will be the escalation point for complex technical issues and coordinate More ❯

Job summary We are seeking an experienced and proactive individual to act up as CSG User Support Manager for a period of 6 months , to cover a vacancy created by a secondment. The post holder will manage the user support service provision for in in-scope digital systems in use in WVT and will lead the user … support team providing it to meet the needs of the organisation. This includes organising user support rotas including the out of hours service and managing out of hours administration. Main duties of the job Day-to-day management of Call Management Systems (Sostenuto) and Single Point of Contact (SPOC) optimisation Management of 24/7 service operations , including … the CSC Out-of-Hours Service . Line management User Support team supporting their performance and development. KPI reporting and optimisation This activity is primarily focussed on the EPR, EPMA and EMIS clinical systems but will extend over time to other clinical systems and non-clinical systems. The post holder will need to become a rapid expert in these More ❯

re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The Role: Application Service Manager We're looking for a driven Application Service Manager to join our BA Digital Delivery team. This internal leadership role ensures the effective planning, implementation and support of critical applications, working closely with product teams and stakeholders to deliver agile change and continuous improvement. What You'll Do: Lead the Application Support team, driving performance, service quality and agile delivery. Act as the primary link between users, product squads, vendors and IT support teams. Define and embed best practices across support processes and … service operations. Oversee system enhancements and production support requests, ensuring seamless delivery. Champion business change, SharePoint configuration, and AWS optimisation. Nurture strong, collaborative relationships across BA Digital and wider business teams. What You'll Bring to British Airways: Strong understanding of support operations, with the ability to lead cross-functional collaboration. Experience in managing IT/Application Support More ❯

product training, knowledge sharing, and infrastructure tools. Lead site-specific IT projects with business supply chain and regional teams. Resolve or escalate day-to-day IT issues promptly. Motivate support team members to find the best solutions for customers. Support infrastructure projects from discovery to implementation. Drive initiatives to improve user experience and simplify IT processes. Plan resources … and capacity for onsite support and infrastructure needs. Basic Qualifications: Proven experience in delivering complex IT solutions. Ability to obtain SC clearance. Manage multiple projects with effective prioritization. Willingness to learn new technologies. Knowledge of VMware, Dell Server and Storage, Checkpoint Firewalls, VPN, and security appliances. Support environments using M365 E5. Desired Qualifications: Bachelor's Degree in IT More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing … feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can be identified and performance standards More ❯

seven years. The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over 80% of its target market! Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on … role! This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯