1 to 25 of 130 Support Manager Jobs in the UK

Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of … ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. … Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development More ❯

Digital Operations Manager, IT Manager, IT Support Manager Join to apply for the Digital Operations Manager, IT Manager, IT Support Manager role at Experis UK Digital Operations Manager, IT Manager, IT Support Manager 1 day ago Be among the first 25 applicants Join to apply for the Digital … Operations Manager, IT Manager, IT Support Manager role at Experis UK Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview We are dedicated to shaping the future of digital infrastructure and services. We are seeking … a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to everything you … do? We have an excellent opportunity for an experienced IT Service & Infrastructure Support Manager to join a dynamic and ambitious IT team. This is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving … ITSM consolidation is a significant bonus. Delivering timely and meaningful service reporting — including voice of the customer, process performance, ticket resolution times, and operational metrics. Maintaining face time and support coverage across shift patterns and time zones to ensure your team is engaged, supported, and aligned. Leading infrastructure and IT service projects — defining scope, building delivery plans, and collaborating More ❯

000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight. The Global Talent Applications Support Manager is responsible for managing a global support team delivering system stability, high-quality service, and responsive issue resolution across the Talent systems portfolio. The role requires … HR, IT, Compliance, Data Privacy, Risk, and external vendors to ensure alignment, data quality, and regulatory compliance. Responsibilities Operational Management Oversee the day-to-day delivery of Talent application support services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems. Act as escalation point for complex system issues and ensure appropriate follow-up, root cause analysis … term resolution. Maintain high standards of system reliability and data integrity in the live production environment. Define and monitor service level objectives (SLOs), KPIs, and reporting for Talent application support services. Team Leadership Lead and manage a global team of a Team Lead, Data, Integration and Systems Analysts. Define clear objectives, monitor performance, and provide regular coaching and professional More ❯

a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager , you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing … support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve … and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents More ❯

Join to apply for the Software/IT Support Manager role at Axon Moore 15 hours ago Be among the first 25 applicants Join to apply for the Software/IT Support Manager role at Axon Moore This range is provided by Axon Moore. Your actual pay will be based on your skills and experience — talk … with your recruiter to learn more. Base pay range Software/IT Support Manager- Darwen, Lancashire BB3 Office based: 9am to 5pm Monday-Friday Salary: £40k Benefits: 25 days holiday plus Bank holidays and more to be discussed used at the application stage. Be the driving force behind exceptional customer experiences. We’re looking for a passionate and … customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector. What You’ll Be Doing Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance. Shape the service experience More ❯

factory automation. Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding … and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d) Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to … offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities. Essential Functions: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability Efficiently schedule Sales & Applications Engineers More ❯

Software/IT Support Manager- Darwen, Lancashire BB3Office based: 9am to 5pm Monday-Friday Salary : £40k Benefits : 25 days holiday plus Bank holidays and more to be discussed used at the application stage. Be the driving force behind exceptional customer experiences. We’re looking for a passionate and proactive Leader who’s ready to elevate service delivery, build … customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector. What You’ll Be Doing Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance. Shape the service experience … leadership team discussions, contributing ideas, insights, and performance reports. Unlock value: Identify and manage service activities outside of contract scope to ensure they are correctly billed as additional services. Support smart usage: Advise customers on best practices for operating and maintaining their systems and equipment. What You’ll Bring Experience & Skills 3+ years in a leadership role, managing teams More ❯

We are seeking a highly skilled and proactive IT Support Manager to oversee the company’s IT infrastructure, coordinate external IT support services and offer first-line support. This role is crucial in ensuring the smooth operation of our IT systems, managing technical support requests, and liaising with external providers to maintain efficiency and security. IT … Support Manager in Bideford Full Time Start date: As soon as possible Terms of reference Key Responsibilities IT Infrastructure Management: Oversee and maintain computer systems, networks, printers, and scanners. Ensure IT security and compliance with company policies. Monitor and optimize system performance, backups, and disaster recovery plans. Manage cloud-based systems Microsoft 365. External Support Coordination: Act … IT strategies aligned with Evans Transport Ltd’s business goals. Identify opportunities for technology improvements to enhance efficiency. Ensure compliance with cybersecurity best practices and data protection regulations. User Support & Training: Provide technical assistance to employees, troubleshooting issues as needed. Train employees on best IT practices and cybersecurity awareness. Maintain documentation of IT systems and support procedures. Your More ❯

of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. We are looking for an experienced and proactive Application Support Manager to lead , develop and embed a newly formed application Support function. Bringing together a team of Support Analysts, Application Specialists and SQL developers to ensure … leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides support for our life and wealth business using packaged solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers … to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice, underpinning processes and development of the team to embed a new function within the More ❯

RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG domain with B2B Commerce Solution ) on behalf of our client in Spain. Location: Hybrid working with offices either in Madrid/Barcelona Travel Requirements: This position is expected to travel approximately 50% of the time. Client Details: Leading SaaS tech company , specialising in mobile … projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Responsibilities: Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries. Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures. Assembly, governance, and management … schedules as needed. Qualifications & Skills: Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background 10 + years of experience in Sustain/Maintenance/Support Management. Exceptional interpersonal skills, with strong written and verbal communication abilities. Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory Experience with sustain in More ❯

We’re seeking an experienced IT Support Team Manager to oversee and support our IT helpdesk team and support function, ensuring timely, effective, and professional service to our organisation. In this role, you’ll take the lead on day-to-day support operations and internal IT projects, manage escalations, and provide guidance to ensure best … practices in troubleshooting and user support. You'll also collaborate with other IT team members to improve processes and support system upgrades, making sure our team meets both technical and customer service standards. This position requires excellent communication skills, leadership abilities, and a strong background in IT support. The primary duties will be working with a Managed Service Provider … documentation and governance. Throughout the IT service desk lifecycle, the postholder will be a point of contact with the end-users, overseeing and building complete process ownership around IT support, systems, processes, and technical resolutions. The demanding role calls for excellent customer service skills, encompassing our customer service ethos across our IT support functions. With a broad range More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in … well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management More ❯

a voice by building communities that laugh, think and act.Using all major platforms, we've rapidly risen to become one of the world's largest publishers. As our IT Support Manager, you'll be the driving force behind our IT support operations across our Manchester HQ and London office. You'll lead a small but mighty team … of IT Support Analysts, taking ownership of 1st, 2nd, and 3rd line support. Whether it's managing complex issues, maintaining security protocols, or making sure the tech setup runs smoothly for our senior leadership - this is a hands-on role with real impact. What You'll Be Doing Leading, mentoring, and developing a distributed team of IT Support Analysts. Overseeing the day-to-day support ops and ensuring high-quality issue resolution. Acting as the escalation point for anything from a locked-out account to complex networking issues. Rolling out and refining IT support processes and workflows. Owning IT support budget and asset lifecycle - from software licensing to hardware procurement. Championing IT security protocols More ❯

and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs are: Experienced Manager of support teams, ideally in the front office. Basing decisions on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. … Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London offices and is key to supporting the growth and complexity of our business. This is a critical role in ensuring our clients receive first class technical … and application support. This team is the owner of many client interactions and impacts the success of relationships with both EMEA and global clients. The Support manager will work with Global and Regional Heads of Delivery peers across Operations, Support, and projects as well as Relationship management, and must ensure that incidents and support requests are More ❯

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Hiring: SAP S/4Hana Service Support Senior Manager| Digital Core Locations: Slough, UK or Chicago, USA As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food … a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while … sustainable, business-driven S/4HANA program and in driving a successful digital transformation , to make a significant positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid More ❯

Hiring: SAP S/4Hana Service Support Senior Manager| Digital Core Locations: Slough, UK or Chicago, USA As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food … a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while … sustainable, business-driven S/4HANA program and in driving a successful digital transformation , to make a significant positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid More ❯

job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. What will you be doing? Joining us as IT Operations Support Engineer Manager, you'll be overseeing an IT technical team responsible for ensuring all end-user devices are updated and compliant. You'll be helping to provide a … Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us. Give as you earn- helping you support charities which mean something to you. Healthcare Cashplan- your wellbeing is important, so you've got the opportunity to contribute into a voluntary plan that helps pay towards a … in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process Who are we? We're Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you're not just More ❯

put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Payments Team in the Services Production Support organization. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services … that enable growth and economic progress. We are seeking an experienced Production Support Senior Tech Analyst within the Services Production Support organization for Payment’s line of business ((Financial Messaging) area). The Production Support Analyst is required to help manage the suite of complex/Franchise Critical Global and regional applications in EMEA Time Zone, perform … committed to work with Flexibility to manage the weekend Change & Release implementations, and work on strategic projects assigned within the Global Payments Applications. What you’ll do: The Application Support Senior Tech Analyst provides technical and business support for Citi complex/Franchise Critical Global Payment (Financial Messaging) Applications. Maintains application systems that have completed the development stage More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. … Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Software Support Manager – Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, ideal for someone with strong technical skills, team leadership experience, and a passion for outstanding customer service. Core … Responsibilities Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce … reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What We’re Looking For 3+ years’ experience managing a technical support, software support, or service desk team (ideally 5–10 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting More ❯

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. … Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work. Manage spares stock levels and support procurement when additional components are required. Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office … is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using … secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock levels and support procurement when additional components are required.Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.Track recurring issues and trends, implementing corrective More ❯