3 of 3 Support Specialist Jobs in Dorset

Software Training & Support Specialist Location: Christchurch Salary: £38,000 - £48,000 My client, a leading organisation within the aerospace and defence sector, is seeking a Software Training & Support Specialist to join their Aerotrac Support & Training Team. This is a hands-on, high-impact position where you will be responsible for developing and delivering engaging ERP … training, providing expert user support, and helping to shape the effective use of Aerotrac across the business. You will work closely with key functions including Engineering, Logistics, Procurement, and Finance-playing a pivotal role in driving operational excellence. Key Responsibilities Design, develop, and deliver a comprehensive Aerotrac ERP training programme. Deliver in-person training at the Bournemouth HQ and … across UK and international sites. Act as the primary point of contact for user support, guidance, and troubleshooting. Collaborate with the Change Lead Group to ensure training aligns with evolving business processes. Maintain high standards of training delivery and continuously improve programme effectiveness. Represent the business in monthly meetings with Aerotrac's software developer (Tracware). Provide cover for More ❯

Do you enjoy helping people get the best out of business systems? We’re looking for a Training & Systems Support Specialist to take ownership of ERP training and user support across multiple teams including engineering, logistics, procurement and finance. This role is ideal for someone who combines strong technical knowledge with the ability to explain complex processes … system, while also acting as a trusted point of contact for queries and support. Key Responsibilities Design and deliver training sessions tailored to different business areas. Provide hands-on support to system users, troubleshooting and resolving issues. Keep training content up to date as processes evolve. Build strong relationships with internal teams and external software partners. Travel to other … sites in the UK and internationally when required. Step in to support team leadership when needed. About You Qualified in training delivery (e.g. Train the Trainer or equivalent). Confident communicator who can adapt content for a wide range of audiences. Strong understanding of ERP systems and technical workflows. Comfortable working with detail while keeping an eye on the More ❯

Customer Support Agent – Professional Opportunity Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to … grow your career in a dynamic environment, this opportunity is for you. Role Overview As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying … professionalism and technical aptitude. Key Responsibilities Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization. Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process. Diagnose and resolve technical issues, escalating when necessary. Liaise with internal stakeholders to expedite resolutions and manage application configuration changes. Deliver top-tier More ❯