Support Specialist Jobs in the West Midlands

Support Specialist
England > West Midlands

The median Support Specialist salary in the West Midlands is £31,000 per year, according to job vacancies posted during the 6 months leading to 13 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 160 212 263
Rank change year-on-year +52 +51 +9
Permanent jobs requiring a Support Specialist 40 36 10
As % of all permanent jobs advertised in the West Midlands 0.92% 0.49% 0.16%
As % of the Job Titles category 1.02% 0.52% 0.17%
Number of salaries quoted 3 35 9
10th Percentile £27,100 £29,700 £36,186
25th Percentile £27,250 £31,250 £49,950
Median annual salary (50th Percentile) £31,000 £32,500 £50,000
Median % change year-on-year -4.62% -35.00% +40.91%
75th Percentile £34,500 £39,625 -
90th Percentile - £48,750 £50,370
England median annual salary £40,500 £38,000 £46,000
% change year-on-year +6.58% -17.39% +15.00%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,930 6,948 5,785
% of permanent jobs with a recognized job title 90.55% 94.17% 90.21%
Number of salaries quoted 1,781 5,218 3,296
10th Percentile £28,822 £26,250 £30,000
25th Percentile £36,000 £35,000 £39,000
Median annual salary (50th Percentile) £52,387 £50,000 £52,500
Median % change year-on-year +4.77% -4.76% +5.00%
75th Percentile £65,000 £63,688 £67,500
90th Percentile £77,500 £77,500 £78,750
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Support Specialist
Job Vacancy Trend in the West Midlands

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Specialist in the West Midlands

Support Specialist
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Specialist in the West Midlands.

Salary trend for Support Specialist in the West Midlands

Support Specialist
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the West Midlands region over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +60 32 £31,000 -34.74% 5
Worcestershire +29 6 - - 1
Warwickshire -11 2 £28,000 +1.82% 1
Support Specialist
England

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 13 May 2025, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Specialist in the job title.

1 37 (92.50%) Microsoft
1 37 (92.50%) Microsoft 365
2 33 (82.50%) Social Skills
3 32 (80.00%) Degree
4 31 (77.50%) Active Directory
4 31 (77.50%) Windows
5 30 (75.00%) LAN
5 30 (75.00%) VoIP
5 30 (75.00%) WAN
5 30 (75.00%) CCTV
5 30 (75.00%) Azure
5 30 (75.00%) Retail
5 30 (75.00%) Windows 10
5 30 (75.00%) Cybersecurity
6 8 (20.00%) Problem-Solving
7 7 (17.50%) CRM
8 6 (15.00%) ERP
8 6 (15.00%) Data Management
8 6 (15.00%) NetSuite
8 6 (15.00%) API Integration
9 5 (12.50%) API Management
9 5 (12.50%) Dynamics CRM
9 5 (12.50%) Migration
10 2 (5.00%) C++
10 2 (5.00%) PhD
10 2 (5.00%) Linux
10 2 (5.00%) Python
10 2 (5.00%) Physics
10 2 (5.00%) Use Case
10 2 (5.00%) Microscopy

Support Specialist Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 6 (15.00%) NetSuite
2 5 (12.50%) Dynamics CRM
3 1 (2.50%) Shopify
Cloud Services
1 37 (92.50%) Microsoft 365
2 30 (75.00%) Azure
3 1 (2.50%) SaaS
Communications & Networking
1 30 (75.00%) LAN
1 30 (75.00%) VoIP
1 30 (75.00%) WAN
General
1 33 (82.50%) Social Skills
2 30 (75.00%) Retail
3 1 (2.50%) Italian Language
3 1 (2.50%) Spanish Language
Miscellaneous
1 30 (75.00%) CCTV
2 2 (5.00%) Self-Motivation
3 1 (2.50%) Social Media
Operating Systems
1 31 (77.50%) Windows
2 30 (75.00%) Windows 10
3 2 (5.00%) Linux
4 1 (2.50%) Mac OS
Processes & Methodologies
1 30 (75.00%) Cybersecurity
2 8 (20.00%) Problem-Solving
3 7 (17.50%) CRM
4 6 (15.00%) API Integration
4 6 (15.00%) Data Management
4 6 (15.00%) ERP
5 5 (12.50%) API Management
5 5 (12.50%) Migration
6 2 (5.00%) Decision-Making
6 2 (5.00%) Microscopy
6 2 (5.00%) Physics
6 2 (5.00%) Use Case
7 1 (2.50%) Customer Service
7 1 (2.50%) E-Commerce
Programming Languages
1 2 (5.00%) C++
1 2 (5.00%) Python
Qualifications
1 32 (80.00%) Degree
2 2 (5.00%) Master's Degree
2 2 (5.00%) PhD
System Software
1 31 (77.50%) Active Directory
Vendors
1 37 (92.50%) Microsoft
2 1 (2.50%) Apple
2 1 (2.50%) Salesforce