Service Desk Team Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Maidenhead, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £36,000 per annum
Service Desk Team Leader Our client is looking for an experienced Service Desk Team Leader to drive operational excellence across their IT Service Desk. This is a hands-on leadership role where you'll coach and support engineers, improve ticket quality, reduce aged tickets … practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. About You Previous experience in a Service Desk Team Leader, Senior Service Desk or IT Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. ...