16 of 16 Technical Support Jobs in the North West

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. Uni … Ready to kickstart or grow your tech support career with a friendly, growing company supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and More ❯

Technical Support Engineer Salary Up to £55k - £65k DOE plus overtime Ideally Based in NW – with UK Wide Travel Fleetsolve, is an award-winning business specialising in the design, manufacture and operation of liquid and gas-powered CHP units and power generation systems. Our range of applications begin at 5kWe through to 2.5mWe and everything in between. Our … power systems are utilised by a wide range of commercial application throughout the UK where a zero-carbon energy solution, reliability, and grid resilience are critical. The Role of Technical Support Engineer The role of an electro-mechanical technical support engineer is to ensure that all aspects of a power generation or CHP installation are correctly … associated with the CHP is commissioned in accordance with design flowrates, pressures and temperatures whilst ensuring all pressure drop and backpressures are recorded and within design specification. Be the Technical Champion on site who takes full accountability for the commissioning and development of O&M projects. Carry out diligent performance testing to ensure all systems are checked, tested, witnessed More ❯

1st Line Technical Support, Northwich (Cheshire), £30,000 Benefits, Hybrid Working i.e. 3 days in office, 2 from home, Global Company with great culture. 1st Line Technical Support Overview: Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to … join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st Line Technical Support, you will be the first point of contact for our clients customers, handling technical issues, troubleshooting, and resolving incidents. … This role involves triaging issues and escalating more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical More ❯

Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to Friday Salary: Up to £35,000 per annum, (Extensive training) Role Overview As a Product/Technical Support, you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided. Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for. Key Responsibilities Provide real-time technical phone support to installers throughout quoting, installation, and … commissioning phases. Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported. Assist with system configuration, product compatibility, and optimal system design. Accurately log support cases for internal tracking and continuous improvement. Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings. Stay informed on the latest product More ❯

Technical Support Engineer (Electro-Mechanical) £30,000 - £34,000 + Training + Progression + Monday to Friday + Days + Excellent Company Benefits Manchester & Surrounding Areas: Stockport, Eccles, Pendlebury, Prestwich, Failsworth, Openshaw, Longsight Are you experienced in handling Engineering or Technical queries? Are you looking to join a well-established global company that truly invests in its … people through extensive training and clear progression pathways? On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business. The company is a highly respected manufacturer with a strong reputation both in the UK … and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth. You will engage directly with clients to resolve technical queries and complaints related to Mechanical, Electrical, and Hydraulic products. You'll play a key part in maintaining customer satisfaction and driving continuous improvement. This position is ideal for someone More ❯

Technical Support Specialist (Ex-Forces/Avionics/Electro-Mechanical) £30,000 - £34,000 + Excellent Training & Development, Significant Progression Opportunities + Monday to Friday + Days + Great Company Benefits Manchester & Surrounding Areas: Stockport, Eccles, Pendlebury, Prestwich, Failsworth, Openshaw, Longsight Are you from the forces or an ex-forces background with hands on engineering experience? Are you … established global company that truly invests in its people through extensive training and clear progression pathways? On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business. The company is a highly respected manufacturer … UK and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth. You will engage directly with clients to resolve technical queries and complaints related to Mechanical, Electrical, and Hydraulic products. You'll play a key part in maintaining customer satisfaction and driving continuous improvement. This position is ideal for More ❯

Technical Support and Operations Engineer | SaaS A specialist construction cost engineering practice, with expertise in infrastructure and a SaaS offering, is looking to hire a Technical Support and Operations Engineer to join the company in Manchester. About the Role: As a Technical Support and Operations Engineer, you'll be the bridge between our clients … and our technical expertise. You'll not only resolve complex issues but also contribute to the continuous improvement of our systems and processes. Your work will directly impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving … Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating More ❯

As a Product Expert, you'll be instrumental in supporting a network of Pro Tier solar and storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures. Your strong product knowledge and excellent communication skills will ensure a smooth experience for the partners and … maintain the high technical standards the team is known for. Key Responsibilities Provide Real Time technical phone support to installers throughout quoting, installation, and commissioning phases. Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported. Assist with system configuration, product compatibility, and optimal system design. Accurately log support cases for … internal tracking and continuous improvement. Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings. Stay informed on the latest product updates and technical documentation. What We're Looking For 3-5 years of experience in a technical support or call centre environment. Ability to troubleshoot and explain technical topics More ❯

AI into existing systems, enabling customers to see what's important and change outcomes. About the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure … our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support … clients. Make sure we're always covered-whether that means managing an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and More ❯

Technical & Sales Support Supervisor/Manager – London (5 days a week in office) - Competitive Salary & Benefits Package Job Purpose: Your key role will be to manage the Technical (TSS) and sales support teams daily and attending work on site five days per week. You will provide leadership and guidance to the Technical & Sales Support teams along with providing general administrative support ranging from contract administration, client management support and accounts support. You will also be responsible for producing weekly reports for management. Main Duties and Responsibilities: Managing the Technical and Sales support function including domestic & international clients Being instrumental in implementing sales contracts for new and existing clients. Processing … invoices in a timely manner. You will be pivotal in promoting CRM (Sugar) contract management support and supporting the TSS team; the primary focus is to assist in any revisions required to existing client feeds. Ongoing, this may involve the introduction of new content via WCA releases or additional client requirements. Providing support to administer WCA restructure releases More ❯

Quotation Technical Support Winsford £28,000 DOE Monday - Friday 9am - 5pm (With 1 week in 4 on call and occasional weekend working). New and Exciting opportunity to join an ever expanding business based near to Winsford. Main duties will include; Working with and supporting the team. Provide 1st line helpdesk support to customers. Provide site visit More ❯

Quotation Technical Support Winsford £28,000 DOE Monday - Friday 9am - 5pm (With 1 week in 4 on call and occasional weekend working). New and Exciting opportunity to join an ever expanding business based near to Winsford. Main duties will include; Working with and supporting the team. Provide 1st line helpdesk support to customers. Provide site visit More ❯

Quotation Technical Support Winsford £28,000 DOE Monday - Friday 9am - 5pm (With 1 week in 4 on call and occasional weekend working). New and Exciting opportunity to join an ever expanding business based near to Winsford. Main duties will include; Working with and supporting the team. Provide 1st line helpdesk support to customers. Provide site visit More ❯

We are seeking a dedicated and skilled Technical Shopfloor Support professional to join our dynamic team at Airbus. In this role, you will accompany the production team and the Autonomous Production Team (APT) to ensure smooth operations on the shopfloor. You will play a crucial role in identifying, analysing, and solving technical issues that are beyond the … First Line Managers (FLM). Your expertise will contribute to continuous production enablement and operational excellence. Key Responsibilities Disruption Management: Identify and assess Non-Conformities (NC) on the shopfloor, support the creation and resolution of NCs, and follow up on the NC process. Continuous Improvement: Identify production issues, escalate unsolvable problems, analyse industrial systems and processes, and support … create specifications for new and existing jigs and tools, and ensure their calibration. Work Order Management: Flag blocked work orders, prioritise execution of Serial and Rework Work Orders, and support production discussions at PPC/Level 2 meetings. Environment, Health, and Safety (EHS): Ensure EH&S standards are applied, make EH&S rules transparent, and identify and solve Near More ❯

Location: Remote Salary: Up to £26K Nobul is collaborating with an innovative SaaS company to grow their customer support team. About our client: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution … delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial … track dozens of open tickets at various stages of completion; Work with multiple teams to find, analyse, and resolve client issues Communicate the root cause to clients in non-technical terms Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed; Provide recommendations to the Product team about More ❯

Location: Remote Salary: Up to £26K Nobul is collaborating with an innovative SaaS company to grow their customer support team. About our client: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution … delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial … track dozens of open tickets at various stages of completion; Work with multiple teams to find, analyse, and resolve client issues Communicate the root cause to clients in non-technical terms Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed; Provide recommendations to the Product team about More ❯