Technical Support Jobs in the North West

Technical Support
England > North West

The median Technical Support salary in the North West is £37,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 244 171 268
Rank change year-on-year -73 +97 -8
Permanent jobs requiring a Technical Support 47 127 35
As % of all permanent jobs advertised in the North West 0.59% 1.28% 0.45%
As % of the Job Titles category 0.64% 1.36% 0.51%
Number of salaries quoted 29 116 24
10th Percentile £35,275 £22,000 -
25th Percentile £36,250 £26,750 £25,004
Median annual salary (50th Percentile) £37,500 £32,500 £29,936
Median % change year-on-year +15.38% +8.56% +27.39%
75th Percentile £43,750 £45,000 £32,095
90th Percentile £58,000 - £33,079
England median annual salary £33,750 £33,500 £37,500
% change year-on-year +0.75% -10.67% +15.38%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 7,357 9,353 6,927
% of permanent jobs with a recognized job title 91.84% 94.63% 89.36%
Number of salaries quoted 4,011 7,192 4,022
10th Percentile £26,500 £27,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,000 £65,000 £70,000
90th Percentile £77,500 £80,000 £81,250
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

Salary distribution for jobs citing Technical Support in the North West over the 6 months to 16 May 2025.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cheshire 0 24 £37,500 +25.00% 10
Manchester +40 15 £43,750 +59.09% 11
Merseyside +30 6 - - 3
Cumbria -102 2 £45,000 - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 16 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Technical Support in the job title.

1 27 (57.45%) Social Skills
2 21 (44.68%) Problem-Solving
2 21 (44.68%) Azure
3 19 (40.43%) Firewall
3 19 (40.43%) Microsoft
4 17 (36.17%) WAN
4 17 (36.17%) Cisco
4 17 (36.17%) ITIL
4 17 (36.17%) Microsoft 365
5 16 (34.04%) VMware
6 15 (31.91%) Windows
6 15 (31.91%) Hyper-V
7 14 (29.79%) Windows Server
8 13 (27.66%) DNS
9 12 (25.53%) Cybersecurity
10 11 (23.40%) Active Directory
10 11 (23.40%) LAN
11 9 (19.15%) VMware Infrastructure
11 9 (19.15%) Customer Service
12 8 (17.02%) Manufacturing
13 7 (14.89%) Mentoring
13 7 (14.89%) Private Cloud
14 6 (12.77%) Meraki
14 6 (12.77%) Time Management
14 6 (12.77%) Infrastructure Management
14 6 (12.77%) WatchGuard
14 6 (12.77%) SonicWALL
14 6 (12.77%) Fortinet
14 6 (12.77%) Degree
14 6 (12.77%) DHCP

Technical Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.64%) Microsoft Exchange
2 2 (4.26%) SharePoint
3 1 (2.13%) Confluence
Applications
1 4 (8.51%) Microsoft Office
2 3 (6.38%) AutoCAD
3 2 (4.26%) Autodesk Inventor
Cloud Services
1 21 (44.68%) Azure
2 17 (36.17%) Microsoft 365
3 3 (6.38%) AWS
4 2 (4.26%) GCP
5 1 (2.13%) SaaS
Communications & Networking
1 19 (40.43%) Firewall
2 17 (36.17%) WAN
3 13 (27.66%) DNS
4 11 (23.40%) LAN
5 6 (12.77%) DHCP
5 6 (12.77%) MPLS
5 6 (12.77%) TCP/IP
5 6 (12.77%) VPN
6 5 (10.64%) Internet
6 5 (10.64%) Remote Desktop
7 2 (4.26%) VoIP
8 1 (2.13%) HTTP
Database & Business Intelligence
1 3 (6.38%) Electronic Patient Records
2 1 (2.13%) NoSQL
Development Applications
1 3 (6.38%) JIRA
General
1 27 (57.45%) Social Skills
2 8 (17.02%) Manufacturing
3 6 (12.77%) Organisational Skills
4 5 (10.64%) Aerospace
4 5 (10.64%) Automotive
5 2 (4.26%) Legal
5 2 (4.26%) Telecoms
6 1 (2.13%) Finance
6 1 (2.13%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.26%) Software Packaging
Miscellaneous
1 7 (14.89%) Private Cloud
2 4 (8.51%) e-Learning
3 2 (4.26%) Driving Licence
3 2 (4.26%) Linux Command Line
4 1 (2.13%) Distributed Systems
Operating Systems
1 15 (31.91%) Windows
2 14 (29.79%) Windows Server
3 4 (8.51%) Linux
4 2 (4.26%) Unix
4 2 (4.26%) Windows 10
Processes & Methodologies
1 21 (44.68%) Problem-Solving
2 17 (36.17%) ITIL
3 12 (25.53%) Cybersecurity
4 9 (19.15%) Customer Service
5 7 (14.89%) Mentoring
6 6 (12.77%) Customer Experience
6 6 (12.77%) Infrastructure Management
6 6 (12.77%) Time Management
7 5 (10.64%) Change Management
7 5 (10.64%) Preventative Maintenance
8 4 (8.51%) Logistics
9 2 (4.26%) Application Packaging
9 2 (4.26%) Business Continuity
9 2 (4.26%) CAD
9 2 (4.26%) Compatibility Testing
9 2 (4.26%) Computer Science
9 2 (4.26%) Disaster Recovery
9 2 (4.26%) Service Management
9 2 (4.26%) Software Testing
9 2 (4.26%) Test Automation
Programming Languages
1 2 (4.26%) SQL
2 1 (2.13%) Go
2 1 (2.13%) Java
2 1 (2.13%) Python
Qualifications
1 6 (12.77%) Degree
2 4 (8.51%) Microsoft Certification
3 2 (4.26%) HND
3 2 (4.26%) ITIL Certification
4 1 (2.13%) Computer Science Degree
System Software
1 15 (31.91%) Hyper-V
2 11 (23.40%) Active Directory
3 9 (19.15%) VMware Infrastructure
4 5 (10.64%) Terminal Services
5 1 (2.13%) Docker
Systems Management
1 6 (12.77%) Proxmox
2 2 (4.26%) Kubernetes
Vendors
1 19 (40.43%) Microsoft
2 17 (36.17%) Cisco
3 16 (34.04%) VMware
4 6 (12.77%) Fortinet
4 6 (12.77%) Meraki
4 6 (12.77%) SonicWALL
4 6 (12.77%) WatchGuard
5 2 (4.26%) Oracle
5 2 (4.26%) SAP
5 2 (4.26%) ServiceNow
5 2 (4.26%) Siemens
6 1 (2.13%) F5
6 1 (2.13%) Google