Worthing, England, United Kingdom Hybrid / WFH Options
Aluminumwindowdesigns
TechnicalSupport Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the TechnicalSupport Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a TechnicalSupport Engineer/IT Service Desk Analyst with solid experience in root cause analysis, data … in Worthing, West Sussex, with a hybrid working model (3 days in the office, 2 days remote). Salary: £29,000 - £35,000 per annum + Benefits. Responsibilities: Manage support cases and troubleshoot customer environments. Host remote support sessions and maintain customer contact. Document bugs, procedures, and share information with sales. Guide junior team members and recommend process More ❯
Senior TechnicalSupport Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupport Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupport Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupport Analyst (Microsoft 365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. JOB PURPOSE: The TechnicalSupport Engineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT … environments across heterogeneous operating environments. If you have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a dynamic, high growth, learning environment, this role is for you. DUTIES AND RESPONSIBILITIES: Provide well-thought out and reliable direction, both in technical and non … technical terms, to help customers integrate, deploy and maintain the Okta service. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they More ❯
health care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The TechnicalSupport Analyst plays an important role in making sure that happens. The TechnicalSupport Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that … the issued is handled quickly and the client is informed of what to expect every step of the way. When help is needed the TechnicalSupport Analyst can get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy TechnicalMore ❯
health care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The TechnicalSupport Analyst plays an important role in making sure that happens. The TechnicalSupport Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that … the issued is handled quickly and the client is informed of what to expect every step of the way. When help is needed the TechnicalSupport Analyst can get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy TechnicalMore ❯
Frome, England, United Kingdom Hybrid / WFH Options
Franklin Fitch
your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Franklin Fitch Recruitment Consultant at Franklin Fitch Third Line Support Analyst Location: Bath An award-winning, market-leading MSP based in Bath is looking for a 3rd Line Support Analyst to join the Service Desk team. The Role … from our 2nd line team, whilst working with the Service Manager to identify areas for improvement for our clients on the Service Desk. Our 3rd line engineers also provide technical expertise to all areas of the business as required, from project planning to security and maintenance. We truly care about our clients and want to help them get back … to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. Perform system upgrades More ❯
Join to apply for the IT TechnicalSupport Engineer role at BVI Medical 2 days ago Be among the first 25 applicants Purpose This role is divided into two main areas: The primary purpose is to provide local on-site support for end-user computing and local applications, with flexible working arrangements based on your residence. The … secondary purpose is to support colleagues at other BVI sites with end-user computing and applications, remotely as needed. Key Responsibilities Provide 1st/2nd line IT Helpdesk support for global users, focusing on end-user computing. Manage Helpdesk tickets, prioritize tasks, document corrective actions, and communicate progress to customers. Create and update knowledge base articles for end … staff. Configure, maintain, and troubleshoot hardware devices such as desktops, laptops, printers, IP phones, iPhones, iPads, scanners, and peripherals. Deploy, maintain, and troubleshoot client operating systems using imaging technologies. Support software installations, upgrades, preventative maintenance, and troubleshooting. Maintain hardware asset records in the IT Assets Database and coordinate with the accounts department for hardware lifecycle management. Support and More ❯
Social network you want to login/join with: Technical Software support specialist, London col-narrow-left Client: Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 31f2123841db Job Views: 9 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: About CooperSurgical CooperSurgical is a leading fertility and women's … markets a wide array of products and services for use by women's health care clinicians. More information can be found at. Incident Management: Serve as a second-tier support specialist by troubleshooting and resolving complex technical issues reported by end users. This involves detailed analysis of log files, databases, and the use of remote diagnostic tools to … identify root causes. All activities will be logged, tracked and kept upto date in CRM Escalation Handling: Evaluate and escalate unresolved issues to Level 3 support or development teams with detailed documentation of the problem, steps taken to investigate, and any temporary fixes applied. Customer Communication: Communicate effectively with customers through various channels (email, phone, chat) to understand their More ❯
Job Title: TechnicalSupport Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a TechnicalSupport Engineer to … join their growing team and play a key role in supporting end-users and SME infrastructures across multiple industries. Role Overview: As a TechnicalSupport Engineer , you'll provide a mix of remote and onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone … who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies. Key Responsibilities: Provide 1st line technicalsupport across desktop, server, and networking environments. Troubleshoot and resolve hardware, software, and network-related issues via phone, email, remote tools, and in-person. Support Microsoft technologies including Windows Server, Active Directory, Office More ❯
Job Title: TechnicalSupport Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a TechnicalSupport Engineer to … join their growing team and play a key role in supporting end-users and SME infrastructures across multiple industries. Role Overview: As a TechnicalSupport Engineer , you'll provide a mix of remote and onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone … who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies. Key Responsibilities: Provide 1st line technicalsupport across desktop, server, and networking environments. Troubleshoot and resolve hardware, software, and network-related issues via phone, email, remote tools, and in-person. Support Microsoft technologies including Windows Server, Active Directory, Office More ❯
About the job Are you passionate about providing top-notch technicalsupport and solving IT challenges? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you! Our client, a leading organisation, is seeking a talented TechnicalSupport Engineer to join their dynamic … You will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide high-quality operational desktop and systems support to end-users. Troubleshoot and resolve software and hardware issues via phone, email, and chat. Log, track, and prioritise incidents, ensuring timely resolution. Escalate complex issues to internal teams … and maintain a centralised knowledge base. Collaborate with the service delivery team to improve ITSM processes. Contribute to service rollouts and implementations. Travel to other sites as required for technical assistance. Essential Skills & Experience: Strong experience with Windows Server, Windows 10, Office 365, and MS Azure. Experience with Microsoft Enterprise Services (Active Directory, Exchange Server, Configuration Manager, SQL Server More ❯
Hull, North Humberside, North East, United Kingdom
Reality Solutions Ltd
Job Title: TechnicalSupport Engineer Location: Hull Salary: Up to £ 28,000 DOE Job type: Permanent/Full Time - 40 Hrs. Mon-Fri About the role: We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing TechnicalSupport team. The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of … years' experience working within managed services support is desirable. The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You may be required to be flexible More ❯
Job Title: TechnicalSupport Engineer Location: Hull Salary: Up to £ 28,000 DOE Job type: Permanent/Full Time - 40 Hrs. Mon-Fri About the role: We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing TechnicalSupport team. The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of … years' experience working within managed services support is desirable. The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You may be required to be flexible More ❯
Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
Reality Solutions Ltd
Job Title: TechnicalSupport Engineer Location: Hull Salary: Up to £ 28,000 DOE Job type: Permanent/Full Time - 40 Hrs. Mon-Fri About the role: We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing TechnicalSupport team. The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of … years' experience working within managed services support is desirable. The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You may be required to be flexible More ❯
TechnicalSupport Engineer (Italian Speaking) 2 weeks ago Be among the first 25 applicants About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. … environment and seek guidance, training, and experience to build a successful career, welcome to THRIVE! Position Overview The Tier 1/2 Engineer will be responsible for remote client support and occasional onsite support, involving heavy interaction with end-users in diverse computing environments. Thrive looks for candidates demonstrating technical proficiency, strong communication skills, and a desire … tools for quick incident resolution. Monitor the Remote Service Center (RSC) Service Board for new tickets, prioritize, and escalate as needed. Communicate troubleshooting steps and resolutions clearly to non-technical users. Resolve incidents related to email/Office 365, connectivity, VIP incidents, file restores, remote access, password resets, and printer issues. Requirements Bachelor’s Degree, Technical Degree, or More ❯
TechnicalSupport Engineer (Italian Speaking) TechnicalSupport Engineer (Italian Speaking) 1 week ago Be among the first 25 applicants About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services … the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Tier 1/2 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have … and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients. Responsibilities Ability to handle diverse computing environments in a wide cross section of business clients Analyze and document an unfamiliar client/server network environment while More ❯
and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have … work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breedIT support for our clients. Responsibilities Ability to handle diverse computing environments in a wide cross section of business clients Analyze and document an unfamiliar client/server network environment while … for newly created service tickets Prioritize tickets created Follow Thrives’ best practices for escalating tickets to Tier 2 engineers Communicate steps taken during troubleshooting and resolutions through clear non-technical communication Demonstrate the correct level of urgency while resolving client incidents Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office More ❯
and a working environment in which we pay particular attention to the compatibility of professional and private life. About The Role We are now looking for a full-time TechnicalSupport Specialist to join RELEX in the UK Stoke office for the US-shift. You will join a Support team of 11 people worldwide, who will help … towards resolution. Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features Working on automated alerts/monitoring for hosted customer environments Problem solving technical tickets which vary in priority and skill Documenting known issues and adding them to our vast knowledge base What you’ll bring to the table: Fluent written and verbal … English Minimum 2 years of Application or Internal IT Support experience or Application Support experience Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others) SQL Query Writing for reporting, data manipulation and investigation Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc. Understanding of More ❯
TechnicalSupport EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on TechnicalSupport Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities … Provide 2nd line support across a range of clients and systems Troubleshoot network, server, desktop, and cloud-based issues Support Windows Server, Active Directory, and Microsoft 365 environments Assist with networking tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions … and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technicalsupport or network support role Strong understanding of Windows Server 2012+ and Windows 10+ Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online Good networking knowledge: DNS, routing, switching Experience supporting More ❯
and Digital talent across the UK Central Employment is working with a growing Managed Service provider to the North East SME sector, as they look to expand their internal support team, with the appointment of a TechnicalSupport Engineer. Onsite role in Middlesbrough, to £28,000 DOE This role will involve a large amount of project implementation … working directly with the Project Delivery Manager and as such will use planning and network design. Key duties of the TechnicalSupport Engineer: Provide remote & onsite technicalsupport Ensure all support tickets are logged in our CRM system with regular progress notes Keep the customer regularly updated with issue resolution progress Work in collaboration with … issues on customer sites Identify opportunities to implement improved solutions Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our customers Share technical knowledge and contribute articles to the knowledge base Complete research, testing, and development on imminent technologies Engage in ongoing training and gain technical qualifications Project Delivery Solution Design More ❯
Job Description 2nd Line Support Engineer - Full Time - permanent Job description Important : please DONOT APPLY if you don't have the below requirements: Need to hold full UK driving license and have own transport . Need to be able to reliably commute or relocate to Aldershot, GU11 1TW for this job? Need to be able to work in the … UK without restriction (we don't provide sponsorship). Job Description As a 2nd Line TechnicalSupport Engineer, you will be responsible for providing remote support and onsite support to customer’s IT and Telecom Networks, this includes Hosted (O365, SharePoint, Azure, Avaya VOIP and Gamma VOIP ) Responsibilities Provide remote support to customers’ IT and … Telecom Networks. Handle support telephone calls and emails directly from customers. Work towards a target of first-time fix for all issues. Escalate unresolved issues to the 3rd Line team in a timely manner. Use Remote Monitoring & Management (RMM) systems to identify and address potential issues. Record all work within the ticketing system and follow documented processes and procedures. More ❯
Lutterworth, Leicestershire, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
I'm looking for a TechnicalSupport Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire. Role Purpose: Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices … and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment … and services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards Role Requirements: 3+ years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions More ❯
