25 of 25 Technical Support Jobs in the West Midlands

Are you looking for your next SaaS or CRM Support Team leadership challenge Eager to drive the success of a talented UK team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a … right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case More ❯

looking for a proactive customer focused individual, who has a natural interest in technology and electronics who would like to develop a career within the electrical manufacture industry. The Technical Support role will be to provide general support as part of the UK Technical Support team and provide product related support to our Internal … Sales teams and that of our clients customers. As many customers are introducing new products into their portfolio for the first time a clear, patient , understanding approach from the technical support department is vital to their growth . In addition to offering customer support the technical department also plays a major role in the company's … product development program and quality control procedures. Key Tasks of the Technical Support role Respond to customer inquiries, primarily via telephone and e-mail Resolve customer technical issues through diligent research, reproduction, and troubleshooting Communicate with peers and other colleagues via e-mail, chat, telephone, and in person Possess competent computer skills including email and Microsoft Office. More ❯

that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton/Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across … UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity … of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension More ❯

operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide … plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and … acting as an escalation point for complex technical queries. You'll also play a key role in coaching and developing the team to maintain product knowledge and deliver exceptional customer service. What you'll need to succeed A strong plumbing background is essential; gas experience is highly desirable. Demonstrated leadership experience - this does not need to be in an More ❯

machinery, serving industries including pharmaceuticals, food, and agrochemicals. With a focus on innovation, quality, and efficiency, we design and build bespoke solutions for clients worldwide. We are seeking a Technical Sales Support person to play a key role in bridging the gap between the Sales, Design, and Project teams. Role Summary As a Technical Sales Support person you will support the Sales and Project process by meticulously checking sales proposals, obtaining technical information and equipment specifications whilst working closely with customers requirements in order to liaise and provide feedback to the Project Manager and the Design Department. This is a busy and varied role for a person who has a strong interest in … engineering sales/projects and enjoys being proactive and working closely with multiple teams. Key Responsibilities Provide technical support to the Project Manager and Sales process Assist in preparing detailed quotations, technical proposals, and equipment specifications based on customer requirements. Work closely with the Sales, Design and Projects teams to ensure customer requirements are correctly interpreted and More ❯

Technical Support Engineer - CAD/CAM Software Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products … of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose … and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone More ❯

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Technical Support Engineer Job Description Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Technical Support Engineer Job Description Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Technical Support Engineer Ellesmere Up to £40,000 Plus an excellent benefits package Join a team where your engineering skills directly support cutting-edge automation and technology. We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on … solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for. What You'll Do Provide high-level engineering support for automated and conventional systems and precision technologies. Troubleshoot and resolve issues via helpdesk (including participation … in a rotating 24/7 support schedule). Lead the commissioning of advanced systems both in the UK and internationally. Work with R&D to test new solutions and provide feedback from the field. Analyse system issues, identify patterns, and contribute to product enhancements. Maintain accurate technical documentation and helpdesk records. Deliver hands-on training for distributors More ❯

IT Technical Support Advisor required in Bidford-On-Avon Reputable Automotive Specialist Basic Salary circa £32,000 Opportunity for progression 40 hours Monday to Friday Including remote working at weekends, once successful completed probation Fantastic opportunity for someone who's got a passion for high performance cars and loves all things tech! This is an exciting opportunity for … of the company’s future success and expansion plans. Based from their high-spec headquarters in the West Midlands! This is a fantastic opportunity to join a highly experienced Technical support team where you will provide exemplary customer service and support to customers, confidently assisting and resolving their technical queries. Your Duties Will Include: Custom file … writing (ECU enhancement programmes) Customer services and product delivery Dealer support and training Training material enhancement and development Act database maintenance and reporting File key reporting and management Setting file management/monitoring Dyno testing and product research Support Workshop activities and dyno testing You Will: Have a passion for performance cars and motorsport Have strong background in More ❯

looking for a proactive customer focused individual, who has a natural interest in technology and electronics who would like to develop a career within the electrical manufacture industry. The Technical Support role will be to provide general support as part of the UK Technical Support team and provide product related support to our Internal More ❯

Study and Technical Support Advisor Location: Hybrid (Mainly working from home, in the Cannock office once a month/quarter) Salary: £35,000 - £40,000 DoE Contract Type: Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount … Vouchers and Access to Wellbeing Resources! Why Do We Want You We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc. We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong … prioritisation and organisational skills. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources. We welcome applications from candidates who have More ❯

develop that further. The role will include work at the companies site, some UK and some overseas travel to visit customers - please ask for further information. The role includes technical challenges and customer interaction, working as part of a customer facingengineering team. Full product training is available. THE ROLE: The successful candidate will provide technical support to … customers fromthe office/workshop base as well as factory acceptance testing, installation, commissioning, diagnostic and service work. This will include: - Customer technical support by phone,email and video. - Off site and on site faultfinding/diagnosis,problem solving and service work. - Preparation, installation,commissioning and on-going support of equipment and bespoke turn-key projects. - Providing … electro-mechanical electrical background with hands-on experience of industrial electrical systems and able to work safely. Mechanical engineering competence. - Able to work safely and methodically. - Solid hands-on technical, problem solving and fault find/repair skills. - Ability to read and understanding technical information anddrawings. - Good communication skills and aprofessional approach over the phone/email and More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop More ❯

Job summary University Hospitals Coventry & Warwickshire NHS Trust's ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team. Working within a dynamic team of highly skilled individuals to provide exceptional … levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service. The successful applicant will work within the Second Line team in the ICT department. Please be advised that the interviews for … received. Please apply for this job as soon as you can, if interested. Main duties of the job We are looking to appoint an individual with who has excellent technical, interpersonal andcommunication skills and confident working as part of a large team and independently. Standard hours of work will be 7.5 hours per day within the core office hours More ❯

Job summary About the role: Were looking for an IT Technical Support Officer to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required. Main duties of the job You will prioritise and respond to helpdesk calls, providing 1st and 2nd line support for all … business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World. About us Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our … include hardware and software. Manage the antivirus updates across the estate. Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications). Manage and support the smartphones for the business on MDM environment. Support all clinical systems, including our Patient Administration System. Whats in it for you: Company Pension Scheme 20 days annual More ❯

operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As a Plumbing Technical Support Advisor, you will join a team of four advisors dedicated to providing expert technical … offering practical solutions and guidance on a wide range of plumbing products. This is an advisory role, so you'll focus on troubleshooting, product compatibility, and helping customers resolve technical issues quickly and effectively. What you'll need to succeed A strong plumbing background is essential; experience with gas systems is highly desirable. No formal qualifications are required, but … practical hands-on experience is key. Excellent communication skills and the ability to explain technical information clearly. A customer-focused approach and strong problem-solving skills. Ability to work collaboratively within a team and manage multiple queries efficiently. What you'll get in return A competitive salary between £30,000 - £36,000. Free on-site parking. 25 days annual More ❯

Job Title: System Support Analyst Location: Shrewsbury Salary: £25,000 - £30,0000 per annum Type: Full-Time, Entry-Level About the Role We are looking for a proactive, tech-savvy System Support Analyst to provide hands-on support for our software systems and internal processes. This entry-level role is ideal for someone who enjoys problem solving … is confident with technology, and wants to develop skills in IT systems, data management, and business process improvement. You will help colleagues work efficiently, support system changes, and contribute to improving our business processes. About the Role: Software Support & Administration Be the first point of contact for software issues across platforms such as CCH, Microsoft Office, HMRC software … Teams, and other core applications. Provide timely support and assist with user accounts, permissions, and system settings. Escalate complex issues and keep users informed throughout resolution. Process & Training Support Document business processes, workflows, and best practices. Create and maintain user guides, training materials, and reference documents. Support onboarding and internal training for new systems or processes. Change More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License essential. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary. You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies. Respond to requests for technical assistance More ❯

Who we are We're Mller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet More ❯

operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide click apply for full job details More ❯

operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide click apply for full job details More ❯