10 of 10 Ticket Management Jobs in the Midlands

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service Desk Manager. … where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised Ensure ownership is taken … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and More ❯

hardware team. The ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remote desktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis. Your Responsibilities * Collaborate with the hardware team … with a focus on hardware diagnostics and repair. * Strong understanding of laptop and desktop builds. * Proficiency in software troubleshooting and second-line support. * Experience in remote desktop support and ticket management systems. * Ability to communicate effectively with users and colleagues in a professional environment. * Must be a British National. * Certifications such as CompTIA A+, ITIL, or Microsoft certifications. More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides More ❯

Rate£18.87/Hr through UMBLocationLincoln LN5 9NB Contract 5 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub stock management including … asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across Global IPX and IPX platforms. What you'll be doing Resolving IP Service issues across the … and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on ServiceNow. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. … between platforms seamlessly to fault cross platform issues. Be available for out of hours support as a when needed Take ownership of priority customers. What you'll bring Mandatory: Ticket management on ServiceNOW or similar. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯