Desktop Support Engineer
- Location
- Stevenage, England, United Kingdom
more complex incidents where required. Key skills & responsibilities for the Desktop Support Engineer: Desktop/1st Line/Service Desk Support - in a Windows/Microsoft environment Handling incoming IT support calls and resolving user issues Providing face-to-face walk-up IT support Managing, triaging and updating … support tickets SharePoint Windows 10 Office 365/Microsoft 365 Active Directory Azure Supporting AV - meeting room set-ups and technical issues Troubleshooting hardware and software break/fix issues Escalating incidents to relevant teams where necessary Excellent customer service and communication skills Role details ...