adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server … through creative thinking and optimization of service desk processes. What you will do: Provide Level 2 - 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer" delivering world classdesktop support for all client issues while responding to Level 2 - 3 service … and Group Policy application. Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure More ❯
Cambridge, Cambridgeshire, England, United Kingdom
Pure Resourcing Solutions
growing and innovative organisation in the search for an experienced IT Support Engineer to join their team in Cambridge. Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Troubleshoot hardware, software, and network problems (both face-to-face and remotely) Resolve escalated support tickets with a customer-focused approach Support onboarding processes, including … wider IT engineering needs across the business About You Minimum 3 years' experience in IT support, ideally in a 2nd Line role Strong working knowledge of Microsoft 365, Windows10/11, and Active Directory Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk) Certifications (CompTIA, Microsoft, ITIL) Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing) Teams Telephony More ❯
time person for an initial estimated POP of 1 yr, but will also accept one full time person for an initial estimated POP of 6 months. WORK REQUIREMENTS: Windows Systems Engineering Support HRR; N The Contractor shall work on a small team responsible for operation and maintenance (OandM) of a medium-sized integrated information system (IS). The … Contractor shall serve as the primary POC when installing, configuring, testing, and maintaining software and hardware related to Windows services/functions; to include Windows Server 2016/2019/2022, Windows10 client, AD, WSUS, and GPO. The Contractor shall perform related software updates and upgrades. The Contractor shall maintain related … system documentation such as Standard Operating Procedures (SOPs)s, job aids, or similar The Contractor shall create and maintain current knowledge of Windows-related trends and issues including current emerging technologies and best practices. The Contractor shall act as a technical consultant. The Contractor shall provide Tier 1, Tier 2, and Tier 3 level support for incident or More ❯
Cambridge, England, United Kingdom Hybrid / WFH Options
DataConnectivity Ltd | IT & Telecoms Solutions for Cambridgeshire
Background on Dataconnectivity At DataConnectivity, we deliver tailored managed IT solutions powered by trusted Microsoft technologies, including Microsoft 365, Windows10/11, and the latest Microsoft Security Suite. Our mission is to empower small and medium-sized businesses (SMBs) by transforming their IT infrastructure into scalable, secure, and cost-effective systems. We help our clients … and refurbishment of existing Be able to go to customer sites to provide assistance when required Gain & Maintain working knowledge across the following technologies and solutions: Microsoft 365, Windows Server, Exchange Online, SharePoint Online Microsoft 365 Fundamentals Qualifications + Azure AD, Intune, Autopilot Windows10/11, Hyper-V, Virtual Machines SQL Server, AWS … on the phone Experience managing client expectations and handling escalations calmly and professionally Very IT literate, and a strong knowledge of Microsoft 365 ecosystem Hands-on experience with Windows Server and Windows10/11 operating systems Some understanding of networking concepts – TCP/IP, DNS, DHCP, VLANs, WAN/LAN, VPNs Desirable Familiarity More ❯
Cambridge, Cambridgeshire, England, United Kingdom
Pure Resourcing Solutions
and implementation of new systems and improvements, helping to evolve the IT estate as the business scales. Key Responsibilities Provide 2nd and 3rd line support across Microsoft 365, Windows, and desktop environments Lead the delivery of infrastructure and systems projects (e.g. M365, Teams, device management) Design, implement, and manage core Microsoft services – Exchange, SharePoint, Intune, Azure AD Troubleshoot … to deliver effective, user-focused solutions About You 3+ years’ experience in 2nd/3rd line support or a similar IT infrastructure role Strong knowledge of Microsoft 365, Windows10/11, Azure AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and More ❯
MS Dynamics (moving to SAAS in near future) Enterprise level firewall technologies, Checkpoint & Fortinet Multi layered security technologies, Sophos, RSA, Forcepoint MS SQL Server Microsoft Hyper-V/Windows Clusters Storage area networking SCCM O365, including Intune, Exchange, SharePoint, OneDrive. Windows 11 Apps for Enterprise Requirements To be considered for the role, candidates must be able … of a modern IT Infrastructure, its technologies and tools including: a) Active Directory Services (e.g. GPO, ADUC, DNS). b) LAN, WAN. c) Microsoft operating systems, such as Windows10/11 and Windows Server 2012 - 2022. 2) The configuration and support of hybrid cloud infrastructure, this must include Azure and/or M365. … utilising SCCM and/or Intune. c) The configuration and support of Microsoft 365, including Exchange, Teams and Defender. d) Supporting Microsoft Hosting Server solutions i.e. Hyper-V, Windows Cluster and its associated components such as Storage Area Networks. e) Managing and supporting a Windows10 or 11 client environment in a Hybrid Azure More ❯
Richmond Upon Thames, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable … to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms or Telephony support. Desirable Experience - Apple MDM solutions - iPads, iPhones. ITIL Framework knowledge. Managing small IT … Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/ More ❯
Hampton Court, Greater London, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable … to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms or Telephony support. Desirable Experience - Apple MDM solutions - iPads, iPhones. ITIL Framework knowledge. Managing small IT … Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/ More ❯
infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when needed. Configure and maintain network hardware – switches, routers, firewalls, and wireless solutions. … an on-call rota for emergency out-of-hours support. What We’re Looking For Essential: 2+ years in a similar 2nd Line Support or MSP environment. Strong Windows troubleshooting (Windows10/11, Server 2016–2022). Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs). Experience with More ❯
about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only)). Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online. Support and maintain Active Directory, both on-prem and in Azure. … protocols (TCP/IP, DNS, DHCP, VPN, VLANs). Administer and support Cisco Meraki infrastructure - firewalls, switches, and WiFi. Manage and support virtualised environments using Hyper-V. Support Windows10/11 desktop OS environments and end-user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local More ❯
users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end. Collaborate … governance. Hybrid working (Working from home, office, and potential travel involved). The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging … technology/PEDs/PDQs/Tills; experience with SaaS POS solutions is advantageous. PCI/P2PE knowledge is advantageous but not essential. Jamf Pro experience. Understanding of Windows servers and AWS. Experience with NewStore or similar POS systems. Key Skills: 2+ years supporting over 200+ users. Excellent communication skills, capable of translating complex technical issues for non More ❯
Proven experience as a IT Support Analyst or similar role (minimum 2+ years). Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPN. Strong knowledge of Windows Server, Active Directory, and Group Policy. Strong expertise in operating systems, with proven ability to troubleshoot and resolve issues on Windows10, WindowsMore ❯
will be required to complete a satisfactory DBS check. You will be responsible for: Microsoft solutions architecture, design, implementation, documentation, and training Providing Tier 3 server support for Windows Server 2016 and higher (Active Directory, Group Policy, File and Print Sharing, DNS, RDS, High Availability options) Microsoft 365 Support (Exchange Online, SharePoint, OneDrive for Business, PowerShell Online, Directory … Sync and Identity Management) Device management with Intune, including Windows, macOS, Android, iOS, and iPadOS MDM Software packaging for a range of applications from basic to complex Supporting the rollout of the latest Microsoft features Management of Endpoint protection across a variety of vendors Management of Windows OS updates across various tenants Assist Tier 1/… Engineers in training and knowledge transfer and being an escalation point for the Service Desk team Provide Tier 3 escalation support for Windows10/11 (Endpoint support in a managed environment, OS troubleshooting, client software support etc.) Network troubleshooting and diagnostics (TCP/IPv4, DHCP, DNS) VMWare vSphere (v7+) Administration Reactive work relating to Infrastructure More ❯
Experience in the manufacturing industry and with SAP ERP is advantageous. Bachelors degree in information technology, Computer Science, or related field or equivalent experience. Technical Skills: Operating Systems: Windows Server (2016/2019/2022), Windows10/11. Server Applications: SQL Server. Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and … Virtualization & Clustering: Microsoft Hyper-V. Directory Services: Active Directory, Group Policy. Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams. Security Tools: Endpoint protection, MFA. Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions. Scripting & Automation: PowerShell. ITSM Tools: ServiceNow. Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV. Benefits Enhanced holiday package, including company shutdowns. Long More ❯
Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) would be helpful. Experience in the manufacturing industry and with SAP ERP is advantageous Technical Skills required: Operating Systems: Windows Server (2016/2019/2022), Windows10/11 Server Applications: SQL Server Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and … Virtualization & Clustering: Microsoft Hyper-V Directory Services: Active Directory, Group Policy Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams Security Tools: Endpoint protection, MFA Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions Scripting & Automation: PowerShell ITSM Tools: ServiceNow Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV The company: The organisation thrives on innovation and More ❯
Experience in the manufacturing industry and with SAP ERP is advantageous. Bachelors degree in information technology, Computer Science, or related field or equivalent experience. Technical Skills Operating Systems: Windows Server (2016/2019/2022), Windows10/11. Server Applications: SQL Server. Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and … Virtualization & Clustering: Microsoft Hyper-V. Directory Services: Active Directory, Group Policy. Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams. Security Tools: Endpoint protection, MFA. Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions. Scripting & Automation: PowerShell. ITSM Tools: ServiceNow. Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV. Benefits Enhanced holiday package, including company shutdowns. Long More ❯
Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) would be helpful. Experience in the manufacturing industry and with SAP ERP is advantageous Technical Skills required: Operating Systems: Windows Server (2016/2019/2022), Windows10/11 Server Applications: SQL Server Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and … Virtualization & Clustering: Microsoft Hyper-V Directory Services: Active Directory, Group Policy Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams Security Tools: Endpoint protection, MFA Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions Scripting & Automation: PowerShell ITSM Tools: ServiceNow Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV The company: The organisation thrives on innovation and More ❯
Mentor junior technicians and provide technical guidance to the support team. • Manage and troubleshoot backup systems. • Stay current with emerging technologies and recommend improvements. Technical Skills • Operating Systems: Windows Server (2016/2019/2022), Windows10/11 • Server Applications: SQL Server • Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and … Virtualization & Clustering: Microsoft Hyper-V • Directory Services: Active Directory, Group Policy • Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams • Security Tools: Endpoint protection, MFA • Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions • Scripting & Automation: PowerShell • ITSM Tools: ServiceNow • Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV Qualifications & Experience • Bachelor’s degree in information technology More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
AWD online
work is completed to their satisfaction CANDIDATE REQUIREMENTS Previous experience working on a 1st Line/2nd Line Technical IT Helpdesk supporting users Microsoft Terminal services/RDS MicrosoftWindows10/11 Microsoft 365 including Intune and Autopilot Active Directory Azure Active Directory DNS and DHCP Excellent customer service, communication and interpersonal skills Excellent English … of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration BENEFITS Annual Salary up to £32,000 per annum Working in an inclusive environment Industry renowned training/certifications (sponsored by the company) Wide range of company More ❯
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
Tristar Tech Solutions
of working from home. Duties & Responsibilities The role will include working with and therefore requires experience of; MS Office Applications Office 365 Setup, Configuration and Management Backup Technologies Windows10 and Windows 7 VPN configurations and management Virtualisation software such as Hyper-V/VMWare/OnApp Windows Server 2019/ More ❯
and compliance solutions, and supporting a mix of cloud and on-premise technologies. Key Responsibilities: Lead Microsoft 365 migrations (Exchange, SharePoint, OneDrive, Teams Phone) Support hybrid environments including Windows Server, VMWare, AVD, and Windows10/11 Implement and manage tools such as Entra ID, Intune, MFA, Microsoft Defender, and Conditional Access Maintain backup More ❯
for an experienced Desktop Support Engineer to join a team responsible for supporting the local office. Key requirement: high-quality customer service, alongside technical expertise. Expected Technical Experience: MicrosoftWindows OS (Windows10): working knowledge of build, configuration, and registry settings. Desktop hardware architecture. SCCM experience: OS deployment, application deployment, fault finding, monitoring, and More ❯
network you want to login/join with: Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud … based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues. Position Overview: Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement; Provide on-call weekend support on a rotational basis; Manage raised requests and incidents in a timely manner following well-rehearsed internal … productivity; Collaborate with internal and external teams to develop strategic solutions; Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge and experience in a Microsoft environment supporting Windows10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint Detailed knowledge and experience with Active Directory, Group More ❯
work is completed to their satisfaction CANDIDATE REQUIREMENTS Previous experience working on a 1st Line/2nd Line Technical IT Helpdesk supporting users Microsoft Terminal services/RDS MicrosoftWindows10/11 Microsoft 365 including Intune and Autopilot Active Directory DNS and DHCP Excellent customer service, communication and interpersonal skills Excellent English written and oral … of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration BENEFITS Annual Salary up to £32,000 per annum Working in an inclusive environment Industry renowned training/certifications (sponsored by the company) Wide range of company More ❯
upon Microsoft and VMware products, having deployed virtual infrastructure within vSphere, and also within containers such as Tanzu Kubernetes, along with an extensive understanding and experience of associated Windows-based technologies. A working knowledge and understanding of Linux, as well as other common back-end technologies such as SQL Server, networking (CISCO), and storage (NetApp), with the flexibility … documentation to a high standard. Experience of working in security-cleared environments/working in Defence. Excellent knowledge of virtualisation platforms such as VMware vSphere. Excellent knowledge of Windows Server environments, from design to implementation and support, including: AD and GPO configuration DNS and DHCP Monitoring, A/V, and backup tooling Good knowledge of Tanzu Kubernetes inc. … environments including security boundaries and rulesets. Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of MicrosoftWindows10 and 11 workstations. BASIC QUALIFICATIONS: Microsoft and VMware Certifications. Agile Foundation & Practitioner Certifications. ADDITIONAL ATTRIBUTES: Comfortable spearheading a team, leading and setting an example for More ❯