Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving … troubleshooting skills across Microsoft environments and be confident supporting end users in a fast-paced, professional setting. Role & Responsibilities: Provide hands-on support to end users upgrading from Windows10 to Windows 11. Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating … documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential Skills & Requirements: Solid experience supporting Windows10/11 desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general More ❯
Windows Endpoint Engineer (SOE SME) Salary: £50,000–£60,000 Contract: 12-month FTC (Inside IR35, extensions likely) Location: Fully Remote (occasional UK travel) Clearance: UK Security Clearance (SC) Essential Why This Role Stands Out Shape and optimise a large-scale Windows10/11 estate in a high-profile enterprise environment. Work with … WaaS). Remote-first flexibility with occasional team meet-ups. Long-term stability – 12-month FTC with strong likelihood of extension. The Role We’re looking for a Windows Endpoint Engineer to act as an SOE Subject Matter Expert (SME), supporting the planning, upgrades, and optimisation of the Windows operating system environment. You’ll collaborate with … deployment teams, service operations, and enterprise architects to ensure a secure, scalable, and compliant desktop infrastructure. Key Responsibilities Lead annual Windows10 OS feature/version upgrades. Implement and support WaaS (Windows-as-a-Service). Create MDT images, manage driver and MS patch updates. Package and deploy applications via SCCM. Investigate GPO changes More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
IDEX Consulting Ltd
from home Key Responsibilities Working directly with team members across the business, you will assist with: 1st Line Support & IT Operations Providing 1-to-1 support in a MicrosoftWindows environment Hardware and software troubleshooting Supporting Windows10/11 and Windows Server 2019+ Maintaining Windows updates O365 and Azure … helpdesk Interest in learning new technologies and developing professionally Ability to prioritise tasks and maintain accuracy and reliability Proactive, positive attitude Technical Environment You'll gain exposure to: Windows Server 2019/2020 Windows10 Pro/Windows 11 Clustered Hyper-V Dell EMC SAN VEEAM ESET Protection Mimecast HP Aruba switches … or contact us for a confidential discussion. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our More ❯
Desktop Support Engineer - Active SC Clearance - Long Term You will resolve incidents for users, maintain Windows10 devices, and ensure smooth operation of hardware, software, networks, printers, VPNs, mobile devices and meeting room technology. Key responsibilities Troubleshoot and resolve issues with Windows10, applications, networks, VPNs, printers, mobile devices and Microsoft Managed … AV equipment Essential requirements Active SC clearance (used in the last 12 months with at least 3 months remaining before lapse) Full UK driving licence Proven experience troubleshooting Windows10 in a Microsoft Managed Desktop environment Strong customer-facing communication skills with the ability to multitask under pressure Desirable skills Knowledge of Intune administration and Azure More ❯
basis v. Provide a high level of customer service to end users on a daily basis vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications vii. Troubleshoot issues related to agency specific applications and web applications viii. Provide technical support for mobile devices, such as … setting Provide technical support to computer system users by telephone, email, and etc. Maintain computers, systems, and printers in a professional setting Expertise in supporting desktop operating systems (Windows10, 11, and Mac OSX 10.10.x) Install and troubleshoot computer operating systems (Windows10, 11, and Mac OSX 10.10.x) Experience providing technical support … user support environment. Experience with basic Active Directory functions such as account creations, password resets, and OU Management Knowledge of Microsoft Office Suite (Office 365) Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. More ❯
Technician Gloucester (travelling to sites in Gloucestershire 5 days per week) 6 Month Contract Rate: £200 per day (Inside IR35) Essential Skills: EUD device support experience, AD, Excgange, Windows10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence) This role is central … growing suite of conference technologies. Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and … teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management More ❯
Technician Gloucester (travelling to sites in Gloucestershire 5 days per week) 6 Month Contract Rate: £200 per day (Inside IR35) Essential Skills: EUD device support experience, AD, Excgange, Windows10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence) This role is central … growing suite of conference technologies. Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and … teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management More ❯
Service Desk technician Gloucester (hybrid) 6 Month Contract Rate: £180 per day (Inside IR35) Essential Skills: NPPV3 police cleared, Driving license, Active Directory/Exchange Management Console/Windows10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/Sharepoint, Understanding of Incident/Problem/Change Management and Configuration Management … to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst … standard operating procedures. Skills and Experience: NPPV3 cleared or recently lapsed Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration More ❯
King's Lynn, Norfolk, England, United Kingdom Hybrid/Remote Options
Opus People Solutions
going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards. Graduates … service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active Directory/Entra ID. Configure and deploy Windows10/11 devices, including Intune-enrolled endpoints. Maintain ICT asset records and ensure accurate inventory management. Support the rollout of desktop applications and approved software. Assist … Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer training Strong understanding of Microsoft 365 administration. Knowledge of Windows10/11 operating systems. Experience with Active Directory/Entra ID. Awareness of cybersecurity best practices. Excellent communication, customer service, and problem-solving skills. Desirable Knowledge More ❯
a logical thought process. A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have good working knowledge of Windows10, Windows 11, and Android operating systems. About us At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and … and interpersonal skills, in person, verbal and written. Experience of Active Directory user and computer management Knowledge of Microsoft Office products including O365 Knowledge of Microsoft Operating Systems, Windows10, 11 and Android smart phones Desirable Understanding of ITIL process and procedure Knowledge of technologies such as PC peripherals, laptops, tablets & mobile phones Knowledge & experience of … into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants. Employer details Employer name Harrogate More ❯
and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field … deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft … change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good More ❯
About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and … support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. More ❯
Londonderry, County Londonderry, Northern Ireland, United Kingdom
Pearson Whiffin IT & Digital
network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user … . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting More ❯
Londonderry, Northallerton, North Yorkshire, England, United Kingdom
Pearson Whiffin Recruitment Ltd
network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user … . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Circle Group
progression? From day one, you will be assisting this leading healthcare organisation in a handful of projects including migrations from on-prem to 365 tenants, and migrations from Windows10 to 11. This is a practical role ideal for someone who thrives on problem-solving, enjoys working with diverse technologies, and is eager to expand their … skills in infrastructure. Key Skills required: Windows Server Active Directory, Windows10-11 Administration of Microsoft 365 Group Policy (DNS/DHCP) Familiar with virtualisation platforms Understanding of networking fundamentals and firewalls Veeam Full UK Drivers licence Desirable: Modern Workplace products: Intune, Entra Familiarity of VoIP telephony systems Here you'll be joining an … For further details and to apply, please send your up to date CV to peter.hutchins @ circlerecruitment.com for a confidential chat. Key words: IT Infrastructure, IT Support, IT Engineer Windows Server, Office 365, Azure, Intune, Network, networking Commutable from Northampton, Milton Keynes, Wellingborough, Daventry, Bedford, Kettering, Corby Circle Recruitment is acting as an Employment Agency in relation to this More ❯
to-day support and running of client's Citrix estate Responsibilities: Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR) Provide 3rd level support to Windows10/11 and Windows 2016/19 and Windows 2022/25 platforms Experience of maintaining and implementing Hyper-V and SCVMM … and applying SQL patches. Qualifications and Experience: CCA certified or higher on XenApp or XenDestkop Working environment experience: o XenApp o Xendesktop o SCCM/Manage Engine o Windows10/11 and Server 2016 - Current Familiar with virtualisation platforms (Hyper-V) Practical experience of medium size (and larger) client server environments Ability to troubleshoot 3rd More ❯
activities will involve troubleshooting service desk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows10 & 11), Office 365 applications, mobile devices (Android/Apple), VPNs, multi-factor authentication tools, Exchange email services and more. In addition … vulnerable individuals. What you bring: * Demonstrated experience providing high-level technical support in a Service Desk or Information Systems environment with particular expertise in Microsoft technologies such as Windows10 & 11 operating systems and Office 365 suite.* Proven ability to rapidly establish credibility with customers by identifying queries quickly and responding with appropriate solutions that meet More ❯
be doing Providing day-to-day 1st line IT support to staff across several school sites Responding quickly to classroom and office IT issues Supporting, installing, and maintaining Windows10/11 devices, printers, AV equipment and peripheral hardware Installing, configuring, and testing new ICT equipment, cabling, and network components Monitoring system performance and resolving software … to the schools What we are looking for Experience providing IT support within schools or the wider education sector (essential) Strong knowledge of: Microsoft Office/Microsoft 365 Windows10/11 Windows Server (e.g. Server 2016 or later) Wired and wireless LAN technologies Excellent communication skills and the ability to build strong relationships More ❯
any applications, 1st Level of support · Troubleshooting and resolving users’ desktop/laptop/tablets/phone issues remotely · Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system Management of End to End Infrastructure from Windows10/11 Devices, Core Applications and management of these devices using … the in-place backend infrastructure 1st Line Network Support User Account Creation and Support Microsoft Exchange Support Printer Support Device Management via Intune Portal Antivirus Management Windows10/11 Patch Deployment Creation and support of Meeting Rooms Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance. Troubleshooting O365 related issues … Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs Extensive knowledge of Desktop and Laptop Hardware and Software Management Hand-on experience with Windows, Tablets Device configuration and troubleshooting Working knowledge of O365 Products and Services Knowledge on Device Security and Antivirus Programs Should have ability to perform remote troubleshooting and guiding the More ❯
of infrastructure initiatives across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune * Experience managing user accounts and access via Active Directory, Azure AD, and Okta * Solid understanding of … to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
of infrastructure initiatives across the business. What will you need? • Previous experience in a senior IT support role with team leadership or mentoring responsibilities • Strong technical knowledge of Windows10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune • Experience managing user accounts and access via Active Directory, Azure AD, and Okta • Solid understanding of … oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
permissions, and conduct basic orientation Offboard departing staff : disable accounts, revoke access, wipe/recover devices, and update inventory Diagnose and repair hardware, software, and network problems on Windows workstations and peripherals Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Active Directory (user/group management, GPOs) Maintain Windows10/11 workstations via … required. 3-5 years of hands-on experience in IT support, helpdesk, or systems administration Strong proficiency with Microsoft 365 (admin center, licensing, Teams, Intune) Solid experience with Windows10/11 deployment, troubleshooting, and management Hands-on knowledge of Active Directory (users, groups, OU structure, basic GPOs) Fundamental networking skills : DNS, DHCP, TCP/IP More ❯
the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform … someone who must have Commercial experience in a customer-facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and MacOS experience is highly desirable. Experience administering JAMF to More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Soldo
the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform … someone who must have Commercial experience in a customer-facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and MacOS experience is highly desirable. Experience administering JAMF to More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯