CX Project Manager
- Hiring Organisation
- TripAdvisor
- Location
- London, United Kingdom
- Salary
- Confidential
Service Excellence team you will work closely with our AI Automation Lead working cross-functionally with our R&D, Technology, Service-Operations, Data and Supply teams to ensure AI implementation projects are delivered on time, driving measurable value to our Travelers.Key ResponsibilitiesAI Strategy & Project DeliveryLead end-to-end delivery … agent workload, skill requirements, and scheduling.Identify manual or repetitive processes within customer service operations that are suitable for intelligent automation.Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks.Stakeholder Engagement & Change ManagementAct as the primary point of contact between the customer service leadership ...