2 of 2 Remote Freshdesk Jobs

effectively liaise with clients, understand their issues, and explain technical concepts in a non-technical manner. Experience with support desk ticketing systems like Zendesk, Freshdesk, or Jira Service Desk for managing and prioritising customer requests. Knowledge of SLAs and the ability to manage support tickets according to their priority and More ❯

duties: Responding in an accurate and timely manner to sales enquiries from both new and existing clients, on a global basis, including individuals via Freshdesk/phone Supporting customers in competence and online related issues including company administrators Setting up new accounts and enrolling personnel on courses Undertaking a range … to approach work flexibly and methodically, and be able to work under pressure Confident and has the ability to manage own workload Further training: Freshdesk Company Ticket System and Competence Certification processes. If this sound like the right role for you and you want to work for a company with More ❯