1 to 25 of 71 Remote Journey Map Jobs

of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to leverage their design system to maintain consistency and scalability Lead and facilitate usability testing to gather feedback, validate designs and iterate More ❯

of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to leverage their design system to maintain consistency and scalability Lead and facilitate usability testing to gather feedback, validate designs and iterate More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

deliver multi-channel research programmes, including ethnographic fieldwork, in-depth interviews, and cross-channel CX studies to uncover unmet needs and behavioural drivers. Translate insights into actionable artefacts - journey maps, service blueprints, ecosystem maps, and opportunity frameworks -to guide product and service strategy. Introduce and embed the right research and design tools (e.g. Dovetail, Maze, Figma, Miro, Airtable More ❯

and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops to gather insights, foster collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's More ❯

user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and More ❯

design process, from framing services to delivery. Conduct and synthesise ethnographic and UX research to uncover user needs. Facilitate workshops and guide teams toward informed, collaborative decisions. Produce journey maps, prototypes and usability tests to validate concepts. Provide expert input across multiple teams, influencing key design and service decisions. About You Advanced expertise in UX Research and strong More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

real time reporting and dashboards to support day to day business execution. Consumer & Product Analytics Partner with central teams to develop deep customer segmentation, behavioural insights, and user journey mapping to inform product and marketing strategies. Support UX optimisation, A/B testing, and feature performance analysis across the iGaming and sportsbook platforms. AI & Advanced Analytics Identify and More ❯

urgently requires the services of an experienced Service Designer to to join a Central Gov pilot project focused on improving data skills. You will be responsible for: Owning: Journey mapping and service blueprints Ideation and co-designing workshops with stakeholders Service design prototypes for testing Supporting: Research and user testing activities GDS service assessment Beta roadmaps and Discovery More ❯

method for a project ● Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services ● Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts ● Experience applying and understanding of ethical research practices and processes, such as consent ● Experience gathering evidence to support decision making, and gathering research questions More ❯

Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce, Marketo, Bloomreach) • Strong automation and lifecycle marketing knowledge • Skilled in segmentation, data analysis, and customer journey mapping • Comfortable with testing frameworks and interpreting results • Understanding of integrations, webhooks and data flows • Excellent communication skills, able to simplify technical concepts • Strong attention to detail and ability More ❯

developers, designers, and stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external partners to deliver More ❯

service delivered is intuitive, accessible and built around real user behaviour. Key Responsibilities: Conduct user interviews and usability testing to gather insights and feedback. Create user personas and journey maps to visualize user experiences. Collaborate with cross-functional teams to ensure design consistency and alignment with user needs. Stay updated on industry trends and best practices to enhance More ❯

that enhances guest experience. From in-room entertainment with TV casting, Wi-Fi, cloud PBX phone service – travelers feel at home wherever they go. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the More ❯

developing and applying brand guidelines across channels Comfortable collaborating with Sales, Product, and Design in a fast-paced environment Strong SEO knowledge to support website UX and digital journey mapping Solid understanding of payments, PSPs, or payment orchestration Nice to have: Experience with design tools (Canva, Adobe) and video editing software Podcast or interview experience iGaming market experience More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯