1 to 25 of 33 Remote Journey Map Jobs

mixed methods across generative and evaluative research, including surveys, interviews and usability testing using tools such as Dovetail, Maze and Expertise in user journey mapping, needs and sentiment analysis. Proficiency in design and prototyping tools such as Figma and Adobe Suite. Strong understanding of user-centered design principles More ❯

new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring More ❯

3+ years of UX design experience with a focus on enterprise-grade digital products in Agile environments. Proficiency in UX research, including user journey mapping and usability testing. Advanced skills in interaction design, visual design, wireframing, and prototyping. A creative, user-focused approach that balances aesthetics and functionality. More ❯

Do: Champion human-centred design across the full service lifecycle Use research insights to inform design decisions and strategy Create UX assets personas, journey maps, wireframes , and prototypes Code quick, testable prototypes in HTML, CSS, JavaScript when needed Ensure designs are inclusive , accessible and aligned with GDS standards More ❯

A/B testing Analyse qualitative and quantitative data to uncover insights that inform product and design decisions Create user personas, scenarios, and journey maps to support the design process Deliver insights and feedback to Agile teams in alignment with sprint cycles Advocate for user-centred design principles More ❯

materials, focusing on improving content structure, user journeys, and overall accessibility to enhance employee learning experiences. UX Strategy and Delivery : Conduct user research, journey mapping, wireframing, prototyping, and usability testing to create and iterate user-centred learning solutions. Learning Programme Architecture : Review, audit, and redesign the structure and … senior-level UX design or product design experience , ideally within large corporate environments. Strong expertise in end-to-end UX design , including research, journey mapping, wireframing, prototyping, and user testing. Experience leading large-scale design projects independently, with minimal supervision. Proven ability to work with senior stakeholders , influencing More ❯

most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep More ❯

most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep More ❯

doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the heart of everything we do.Your responsibilities will also include:Conducting user research More ❯

and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise More ❯

and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise More ❯

while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within More ❯

environment and key technologies (CCaaS, AI, Diallers) - Highly Desirable Strong excel and analytics skills Change management framework understanding Root cause analysis understanding E2E Journey Mapping Intermediate knowledge of AI capabilities to release business value Desirable Skills & Experience Certification in change management or related fields Lean or LCS accreditation More ❯

portfolio of successful digital projects across various platforms. In-depth understanding of UX/UI principles, digital technologies, content management systems (CMS), customer journey mapping, CRO and responsive design. Familiarity with tools such as Google Analytics, Adobe Analytics, heat mapping, and A/B testing platforms. Strategic mindset More ❯

platforms (TikTok Shop, Instagram Shopping, etc.) and their role in brand engagement. Experience in creating content for multiple platforms. Strong knowledge of customer journey mapping, digital UX, and retail personalisation strategies. Experience managing cross-functional teams, including content creators, brand strategists, and digital marketers. Ability to drive innovation More ❯

many distribution channels to support adoption, satisfaction, and identify expansion opportunities. Collaborate with the Customer Success leadership & cross-functional teams to refine customer journey mapping, enhance engagement strategies, and optimize automation processes to meet renewal/upsell targets. Do you have what we're looking for? Bachelor's More ❯

and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing multiple campaigns simultaneously. More ❯

buyer feedback across all touchpoints, incorporating insights to adjust messaging, address buyer objections, and refine the go-to-market strategy. Buyer Persona and Journey Mapping: Conduct extensive research into buyer personas to understand their pain points, motivations, and decision-making criteria. With B2B and B2C Marketing teams use More ❯

with an interest in customer communications. · Strong organisational skills and ability to manage multiple tasks efficiently. · Basic understanding of segmentation, automation, and customer journey mapping. · Proactive and detail-oriented, ensuring all campaigns are delivered accurately and on time. · Strong communication and collaboration skills, working well within cross-functional More ❯

how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically … participants), building future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog … service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation - assumption-based mapping isn't enough; we want research-backed insight. Strong visual design skills - especially using FIGMA (or similar tools like Adobe More ❯

doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the heart of everything we do.Your responsibilities will also include:Conducting user research … multiple touchpoints, including digital, physical, and operational channels and the relationships between service components and processes essentialA track record of creating service blueprints, journey maps, and customer lifecycle models is essentialUnderstanding of service design methodologies, such as Double Diamond and Systems Thinking.Strong communication and facilitation skills to lead More ❯

Responsibilities: Service Design Development: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals. Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end UX. Align with the … Comfortable leading UX workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders. Skills: Expertise in user journey mapping, needs and sentiment analysis, and other service design tools. Strong understanding of user-centered design principles and methodologies. Strong communication and presentation skills More ❯

and co-create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customer journey maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs and OKRs … or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from More ❯

You will be an important part of refining scope and requirements, aligning priorities and backlogs and producing various artefacts including Process Flows, Customer journey maps, User Stories, and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and … grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA e.g., Confluence, Jira, Visio Mural, Miro, etc. … things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility, and promoting flexibility, enabling everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have More ❯

drive sustainable growth. Your team Your team executes the strategy and development of IG's e-commerce platforms, focusing on optimising the customer journey, increasing conversion rates, and driving revenue growth. Your role in the Team's Success Lead the strategy and development of IG's e-commerce … platforms, focusing on optimising the customer journey, increasing conversion rates, and driving revenue growth. What you'll do Curious about our product and the technology, caring about our clients and their user experience and unafraid of the complexity that comes with regulatory risk. Define and execute the product … growth and optimisation. Experience leading product teams in financial services or similar regulated environments. Strong understanding of digital marketing, conversion optimisation, and customer journey mapping. Knowledge of payment systems, fraud prevention, and e-commerce best practices. Excellent analytical and problem-solving skills. Bachelor's degree required; MBA or More ❯