Technical Analyst/ 1st Line Support Analyst - Remote
- Location
- Wick, Inverness-shire, United Kingdom
ecommerce environment supporting mid-market or enterprise customers. Comfort triaging issues across web and native mobile, with hands-on troubleshooting using tools like Proxyman, Xcode and Android simulators, and browser dev tools. Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira. Disciplined ticket ...