1 to 25 of 173 1st Line Support Jobs

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in … is a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . … mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . More ❯

services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit … a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases … a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring More ❯

Permanent SALARY: Competitive and based on experience and qualifications. LOCATION: Manchester, Newcastle or Glasgow Duties and responsibilities will include : Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems. Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and … IT support processes. REQUIREMENTS Essential requirements include: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles. Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications. … remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for technical support, addressing More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities … range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

IT Service Desk Analyst (1st Line Support) Location: Guildford Employment Type: Contract inside IR35 About the Role: Join a dynamic IT team as a 1st Line Service Desk Analyst, providing essential technical support to internal users across multiple sites. You’ll be the first point of contact for IT incidents … and queries, ensuring smooth operations and excellent customer service in line with SLAs. This is a fantastic opportunity for someone with strong communication skills, a passion for problem-solving, and a desire to grow in IT support. Key Responsibilities: Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service Desk tool. Diagnose and resolve … technical issues (hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and improve efficiency. Monitor and manage tickets to ensure SLA compliance. Support general IT activities, including documentation, procurement, and system updates. Work shift patterns (between 8am-6pm) as part of a collaborative team. What More ❯

to login/join with: Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts. Escalate more complex technical issues to 2nd and 3rd line support teams where necessary. Troubleshooting across a variety of hardware and software. Provide clear and effective communication to users, ensuring they are kept informed about issue resolution. … customers both in person and remotely, logging and resolving calls using the set procedures. Follow ITIL best practices and contribute to continuous improvement initiatives. Responsibilities Logging and managing support requests. Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts. Escalate more complex technical issues to 2nd and 3rd line support … ticketing systems. As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition. Previous experience in a 1st line support or similar IT support role, preferably within an MSP environment will be beneficial. A proactive and enthusiastic attitude towards IT support. More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is … known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives. We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join our expanding team. In this role, you will play a key part in maintaining high standards of client service as we grow our … knowledge effectively. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities … range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

IT Support Technician, Windows, Support, Woodstock, Oxfordshire to £26K An established IT Consultancy based on the outskirts of Oxford is looking to … recruit an IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 1st Line Support to approx. 1250 users covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK’s largest firms within their industry … this role combines both end-user support with more technical hands-on troubleshooting. If you want to make a move into a more technical environment, then it’s highly recommended that you apply for this role. The role: The IT Support Technician will provide support to a diverse group of approx. 1250 users, responding More ❯

Be among the first 25 applicants Robert Half Technology is assisting a market-leading financial services organisation based in London to recruit a 1st Line Support Engineer for a 6-month initial contract . The role requires onsite presence in London. Role The 1st Line Support Engineer will be the … front line for call resolution regarding all IT-related issues within the organisation. Responsible for standardisation, provisioning, and support of desktops, laptops, and applications. Support of all workstations, Surface Pro devices, laptops, and mobile devices (smartphones, tablets, etc.). Manage Active Directory user accounts, access, and network administration according to company standards and policies. … on experience with configuring, troubleshooting, and supporting Windows environments, including Windows 10/11 and Active Directory. Proficiency in supporting Office 365 and Exchange. Ability to provide first-level support for general IT operational issues, both face-to-face and remotely. Experience with remote support tools and resolving technical issues over the phone. Knowledge of backup More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate More ❯

Join to apply for the 1st Line Support Engineer role at Razorblue Group . This role offers an exciting opportunity to be part of a growing tech team, supporting networks, cloud services, infrastructure, and connectivity. Responsibilities include: Providing 1st line technical support to clients Troubleshooting and resolving technical issues Responding … Strong communication and relationship-building skills Experience with Microsoft Active Directory, Exchange Server & Office 365 Relevant certifications such as CompTIA or higher education qualifications Knowledge of Windows desktop support, mobile device support, and basic network troubleshooting Understanding of Microsoft Group Policy, Azure AD Sync, and Azure AD Connect Excellent English communication skills Razorblue values continuous learning More ❯

1st Line Engineer Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is looking for a 1st Line Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and … strategic consultancy, it helps businesses align technology with growth goals. They are currently offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you'll be instrumental in upholding our high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self … technical knowledge effectively. Experienced in handling customer incidents via phone, email, or in person, ensuring timely resolution. Minimum of 2 years' experience in a service desk or deskside support role, ideally within an MSP environment, with a focus on delivering excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client … focused approach and strategic consultancy, helping businesses align technology with growth goals. They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. The role involves maintaining high standards of client service as the company expands its delivery capabilities. Key Requirements: Reliable and self-driven professional with a … of technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Support and administer Windows Server (all versions), Windows 10/11, Office More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The … company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

razorblue role: We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure, and connectivity Troubleshoot and fix technical faults and … Office 365 Relevant certifications such as CompTIA, Apprenticeship, or higher education Degree or degree-equivalent qualifications are desirable People-centric approach & service orientation Competent with Windows desktop & application support Support for tablets and mobile devices Basic network troubleshooting skills (ping, trace route) Understanding of razorblue’s business, clients, and market Active Directory and Exchange administrative skills More ❯

1st Line IT Support Technician Ideal opportunity for someone with 1+ years’ experience in IT support or helpdesk, eager to grow their skills in a dynamic MSP environment. Full-time, permanent role based in the South West of England with occasional on-site visits. Immediate start preferred – we welcome applicants who are available … client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services. What will you be doing? As a 1st Line Support Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You … advert or email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – 1st Line Support, Helpdesk, IT Support, Windows, Microsoft 365, DNS, DHCP, TCP/IP, Ticketing Systems, RMM, MSP, Active Directory, VOIP, 3CX, CompTIA, Microsoft More ❯

1st Line Support Engineer - Guildford Location: Guildford Type: Contract (6 months) Salary: Negotiable depending on experience I'm currently recruiting for a well-established IT provider based in Guildford who are looking for a 1st Line Support Engineer to join their growing team. This is a great opportunity for someone … development of standard operating procedures (SOPs) for common issues, helping streamline quick resolutions Monitor Service Desk email and phone systems, ensuring timely response to the Group’s DDI line Regularly review escalated tickets to ensure they are progressing within agreed Service Level Agreements (SLAs) Assist with general IT admin tasks, including documentation, procurement, and system housekeeping Carry out More ❯

Job Title: 1st Line Technical Support Location: Runcorn Salary: £28,461.32 Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week About Us: At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes … a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours. Key Responsibilities: In accordance with the defined ITIL processes provide incident management, request fulfilment, and … at all times. Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications. Support the Platform Specialists to perform client and server patching as and when required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience of working on More ❯

First Line Technical Support Engineer (Shift Patterns) Location : Chertsey, Surrey Department : IT Job Type: Full time Contract Type: Permanent Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is … believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem … Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years’ service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am – 9am Mon to More ❯

First Line Technical Support Engineer Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and … believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of … 12pm – 8pm.You may be occasionally asked to cover weekend shifts as and when needed.This is an office-based role at Krome’s HQ in Chertsey (Surrey).However, some First Line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package More ❯

Post Title: 1st Line IT Support Engineer Job Purpose: To provide technical IT support to customers of Evolve IT; providing excellent customer service, technical support, and effective communications about technology. Responsible to: Service Desk Manager Liaising with: Support Desk Team, Site Support Main/Core Duties: The … IT Support Engineer role is to respond to email and phone support requests to maintain the operation of the customers' computer systems to an agreed level. This individual will provide remote and onsite support, ensuring the business is supported to achieve its targets. The IT Support Engineer will be responsible for both … reactive and proactive maintenance activities. There will also be a requirement to contribute to IT projects. Associated Tasks & Responsibilities: To deliver support services effectively and efficiently. To ensure support services are available during core operational times for given areas of responsibility. To ensure servicing and maintenance schedules are undertaken at the designated times. To work in More ❯

a part of a team that really makes a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations, including offices, pharmacies, and distribution centres during operational service hours. Key Responsibilities: Provide incident management, request fulfillment … Security standards & policies at all times. Monitor key business systems for performance and availability through event and system monitoring, enabling reactive and proactive management of infrastructure and applications. Support Platform Specialists in client and server patching as required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role with exposure More ❯

a part of a team that really makes a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies, and distribution centres during operational service hours. Key Responsibilities: Provide incident management, request fulfilment … IT and Data Security standards and policies at all times. Monitor key business systems for performance and availability through event and system monitoring, enabling reactive and proactive management. Support Platform Specialists in client and server patching as required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role with exposure More ❯