IT Service Desk Analyst/1stLineSupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupportAnalyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1stLineSupportAnalyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT … Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupportAnalyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at More ❯
Job Title : Application SupportAnalyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application SupportAnalyst to join our 1stLineSupport … 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Job Title : Application SupportAnalyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application SupportAnalyst to join our 1stLineSupport … 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
1stLineSupportAnalyst £26,500 + Bonus + Benefits and Training Basingstoke This is a fantastic opportunity for you, a 1stLineSupportAnalyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get … brilliant next step.We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1stLinesupport to a broad range of customers, as well as internal staff.You'll be capturing and handling a variety of incidents and service requests … while also helping improve the way they work by contributing to documentation and process improvements. This 1stLineSupport role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Linesupport as you grow. What More ❯
1stLineSupportAnalyst £26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1stLineSupportAnalyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people … next step. We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1stLinesupport to a broad range of customers, as well as internal staff. You'll be capturing and handling a variety of incidents and service … requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1stLineSupport role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Linesupport as you grow. More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Corriculo Ltd
SupportAnalyst, Service Desk, 1stline, Entry-level COR7380 An excellent, award winning company seeks a SupportAnalyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1stline desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology …/Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1stline desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Corriculo Ltd
SupportAnalyst, Service Desk, 1stline, Entry-level COR7380A An excellent, award winning company seeks a SupportAnalyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1stline desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology …/Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1stline desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 More ❯
1stLineSupportAnalyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1stLinesupportanalyst in our Service Desk team. Using your skills in technical analysis and 1stLineSupport … Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1stLineSupport Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a … Service Desk function/1stLineSupport Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint More ❯
1stLineSupportAnalyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1stLinesupportanalyst in our Service Desk team. Using your skills in technical analysis and 1stLineSupport … Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1stLineSupport Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a … Service Desk function/1stLineSupport Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint More ❯
1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri .00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work at our client's impressive HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will … involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Basic troubleshooting for hardware, software, login problems, and connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents More ❯
West Midlands, United Kingdom Hybrid / WFH Options
TXP
1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri £150.00 - £172.00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work at our client's impressive HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will … involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Basic troubleshooting for hardware, software, login problems, and connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents More ❯
West Midlands, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri £150.00 - £172.00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work at our client's impressive HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will … involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Basic troubleshooting for hardware, software, login problems, and connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents More ❯
1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
Warwickshire, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
FirstLineSupportAnalyst | £27K-£30K DOE | Hybrid (3-5 Days in Office) | Career Growth German speaking skills desirable but not essential We’re on the lookout for a FirstLineSupportAnalyst to bolster a small, hardworking IT support team in a large well known … Exchange, and hybrid domains Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service What You'll Be Doing: ✅ Providing first-line technical support to internal users across the business ✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day ) ✅ Managing Active … on-prem/cloud environments ✅ Working closely with the infrastructure team on projects and learning as you go What We’re Looking For: IT Support Experience – Ideally 1stLine, but 2nd Line knowledge is a bonus Customer Service Focus – If you’re great with people, we’ll help you with the tech! Tech More ❯
1stLineSupportAnalyst £26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1stLineSupportAnalyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people … get the best out of their tech and you genuinely care about providing great support (not just closing tickets), this could be a brilliant next step click apply for full job details More ❯
Leicester, Leicestershire, England, United Kingdom
Oscar Technology
FirstLineSupport £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities. The Role: As a firstlinesupportanalyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your … progress within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing firstlinesupport for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the More ❯
