Customer Service Job Trends in Bedfordshire

Customer Service
East of England > Bedfordshire

The table below provides summary statistics and salary benchmarking for jobs advertised in Bedfordshire requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 6 January 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Jan 2026
Same period 2025 Same period 2024
Rank 10 54 13
Rank change year-on-year +44 -41 +1
Permanent jobs citing Customer Service 23 10 18
As % of all permanent jobs in Bedfordshire 7.74% 2.47% 9.18%
As % of the Processes & Methodologies category 10.60% 2.67% 11.18%
Number of salaries quoted 15 9 14
10th Percentile £22,750 £30,000 £26,000
25th Percentile £31,250 £33,199 £27,125
Median annual salary (50th Percentile) £32,500 £40,000 £35,400
Median % change year-on-year -18.75% +12.99% -11.50%
75th Percentile £34,000 £61,250 £39,950
90th Percentile £40,600 £72,500 £48,750
East of England median annual salary £33,113 £33,527 £35,000
% change year-on-year -1.24% -4.21% -6.67%

All Process & Methodology Skills
Bedfordshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Bedfordshire.

Permanent vacancies with a requirement for process or methodology skills 217 374 161
As % of all permanent jobs advertised in Bedfordshire 73.06% 92.35% 82.14%
Number of salaries quoted 133 149 130
10th Percentile £27,250 £33,059 £25,900
25th Percentile £30,500 £43,750 £39,085
Median annual salary (50th Percentile) £42,500 £50,000 £52,500
Median % change year-on-year -15.00% -4.76% -8.70%
75th Percentile £60,000 £55,000 £63,438
90th Percentile £75,000 £76,000 £97,500
East of England median annual salary £49,000 £55,000 £55,000
% change year-on-year -10.91% - -

Customer Service
Job Vacancy Trend in Bedfordshire

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Bedfordshire.

Customer Service job vacancy trend in Bedfordshire

Customer Service
Salary Trend in Bedfordshire

Salary distribution trend for jobs in Bedfordshire citing Customer Service.

Salary distribution trend for jobs in Bedfordshire citing Customer Service

Customer Service
Salary Histogram in Bedfordshire

Salary distribution for jobs citing Customer Service in Bedfordshire over the 6 months to 6 January 2026.

Salary histogram for Customer Service in Bedfordshire

Customer Service
Job Locations in Bedfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Bedfordshire region over the 6 months to 6 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bedford - 6 £34,000 - 2
Leighton Buzzard - 3 - -
Luton +4 1 £59,500 +40.00% 3
Customer Service
East of England

Customer Service
Co-Occurring Skills & Capabilities in Bedfordshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (4.35%) Microsoft Exchange
Applications
1 8 (34.78%) Microsoft Office
Cloud Services
1 11 (47.83%) Azure
2 10 (43.48%) Microsoft 365
3 6 (26.09%) Entra ID
4 1 (4.35%) Cloud Computing
Communications & Networking
1 5 (21.74%) LAN
1 5 (21.74%) WAN
1 5 (21.74%) WLAN
2 1 (4.35%) DHCP
2 1 (4.35%) DNS
2 1 (4.35%) Firewall
2 1 (4.35%) Network Security
2 1 (4.35%) NGFW
2 1 (4.35%) TCP/IP
General
1 19 (82.61%) Social Skills
2 6 (26.09%) Analytical Skills
3 3 (13.04%) Organisational Skills
4 1 (4.35%) Inclusion and Diversity
4 1 (4.35%) Legal
4 1 (4.35%) Retail
Job Titles
1 5 (21.74%) 2nd Line Support
1 5 (21.74%) IT Support
1 5 (21.74%) Support Engineer
1 5 (21.74%) Support Technician
1 5 (21.74%) Technical Engineer
1 5 (21.74%) Technical Support
1 5 (21.74%) Technical Support Engineer
2 3 (13.04%) 1st Line Support
2 3 (13.04%) Analyst
2 3 (13.04%) IT Analyst
2 3 (13.04%) Service Analyst
2 3 (13.04%) Service Desk Analyst
3 1 (4.35%) Cybersecurity Engineer
3 1 (4.35%) Lead
3 1 (4.35%) Security Engineer
3 1 (4.35%) Technical Leader
Miscellaneous
1 5 (21.74%) CCTV
1 5 (21.74%) Driving Licence
1 5 (21.74%) Home Automation
1 5 (21.74%) Onboarding
2 1 (4.35%) Cyber Threat
2 1 (4.35%) Management Information System
Operating Systems
1 19 (82.61%) Windows
Processes & Methodologies
1 10 (43.48%) ITIL
2 9 (39.13%) Problem-Solving
3 5 (21.74%) Client Onboarding
3 5 (21.74%) Continuous Improvement
3 5 (21.74%) Mentoring
3 5 (21.74%) Performance Tuning
3 5 (21.74%) Problem Management
3 5 (21.74%) Root Cause Analysis
4 1 (4.35%) Computer Forensics
4 1 (4.35%) Computer Science
4 1 (4.35%) Computer Security
4 1 (4.35%) Identity Management
4 1 (4.35%) Incident Management
4 1 (4.35%) Information Security
4 1 (4.35%) Malware Analysis
4 1 (4.35%) Privileged Access Management
4 1 (4.35%) Proactive Monitoring
4 1 (4.35%) Risk Management
4 1 (4.35%) Service Delivery
4 1 (4.35%) SIEM
Programming Languages
1 1 (4.35%) PowerShell
Qualifications
1 6 (26.09%) A+ Certification
1 6 (26.09%) CompTIA Security+
1 6 (26.09%) Network+ Certification
2 5 (21.74%) Azure Certification
2 5 (21.74%) ITIL Foundation Certificate
2 5 (21.74%) MCITP
2 5 (21.74%) MCP
2 5 (21.74%) Microsoft Certification
2 5 (21.74%) NVQ Level 4
3 1 (4.35%) CEH
3 1 (4.35%) CISA
3 1 (4.35%) CISM
3 1 (4.35%) Computer Science Degree
3 1 (4.35%) Degree
Quality Assurance & Compliance
1 1 (4.35%) GDPR
1 1 (4.35%) ISO/IEC 27001
1 1 (4.35%) NIST
System Software
1 6 (26.09%) Active Directory
Systems Management
1 5 (21.74%) Microsoft Intune
2 1 (4.35%) CSIRT
Vendors
1 19 (82.61%) Microsoft
2 5 (21.74%) Aruba
2 5 (21.74%) HP
2 5 (21.74%) SolarWinds