Customer Service Jobs in the East of England

Customer Service
England > East of England

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 26 February 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 Feb 2024
Same period 2023 Same period 2022
Rank 13 26 20
Rank change year-on-year +13 -6 +6
Permanent jobs citing Customer Service 449 452 656
As % of all permanent jobs advertised in the East of England 9.82% 8.21% 10.51%
As % of the Processes & Methodologies category 11.56% 8.69% 11.09%
Number of salaries quoted 357 292 392
10th Percentile £22,250 £23,275 £21,750
25th Percentile £25,000 £26,875 £25,971
Median annual salary (50th Percentile) £27,500 £33,138 £31,000
Median % change year-on-year -17.01% +6.90% -11.43%
75th Percentile £38,750 £52,500 £47,500
90th Percentile £53,000 £61,250 £57,500
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% -

All Process and Methodology Skills
East of England

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,883 5,200 5,915
As % of all permanent jobs advertised in the East of England 84.93% 94.48% 94.73%
Number of salaries quoted 3,073 2,440 2,667
10th Percentile £26,000 £29,000 £27,000
25th Percentile £35,000 £37,500 £35,960
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £70,000 £65,000
90th Percentile £80,000 £86,250 £76,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in the East of England

Job postings citing Customer Service as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Service in the East of England

Customer Service
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Customer Service in the East of England.

Salary trend for Customer Service in the East of England

Customer Service
Salary Histogram in the East of England

Salary distribution for jobs citing Customer Service in the East of England over the 6 months to 26 February 2024.

Salary histogram for Customer Service in the East of England

Customer Service
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the East of England region over the 6 months to 26 February 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +20 172 £27,500 -42.11% 83
Cambridgeshire +4 83 £30,000 - 60
Essex +18 73 £29,000 -6.45% 44
Norfolk -3 50 £27,000 -32.50% 22
Suffolk +12 45 £27,000 -10.00% 23
Bedfordshire +6 26 £27,644 -14.94% 23
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (13.36%) SharePoint
2 33 (7.35%) Microsoft Exchange
3 9 (2.00%) Confluence
4 2 (0.45%) CMS
4 2 (0.45%) WordPress
5 1 (0.22%) JBoss
5 1 (0.22%) Moodle
5 1 (0.22%) Red Hat Fuse
5 1 (0.22%) Skype for Business
Applications
1 81 (18.04%) Microsoft Office
2 34 (7.57%) Microsoft Excel
3 11 (2.45%) Spreadsheet
4 8 (1.78%) Microsoft PowerPoint
5 6 (1.34%) Trello
6 4 (0.89%) Microsoft Project
7 3 (0.67%) SOLIDWORKS
8 2 (0.45%) AutoCAD
9 1 (0.22%) MicroStation
Business Applications
1 4 (0.89%) Remedy ITSM
2 3 (0.67%) Dynamics CRM
2 3 (0.67%) JDE EnterpriseOne
2 3 (0.67%) Salesforce CRM
2 3 (0.67%) SAP ERP
2 3 (0.67%) Shopify
3 2 (0.45%) SAP S/4HANA
4 1 (0.22%) SAP SD
4 1 (0.22%) Unit4 Business World
Cloud Services
1 127 (28.29%) Microsoft 365
2 64 (14.25%) Azure
3 28 (6.24%) Entra ID
4 21 (4.68%) AWS
5 11 (2.45%) SaaS
6 9 (2.00%) Dynamics 365
6 9 (2.00%) Power Platform
6 9 (2.00%) Serverless
7 8 (1.78%) Amazon EC2
8 7 (1.56%) GitHub
9 6 (1.34%) Amazon S3
9 6 (1.34%) AWS Lambda
10 5 (1.11%) Mimecast
10 5 (1.11%) OneDrive
10 5 (1.11%) WhatsApp
11 4 (0.89%) Azure DevOps
11 4 (0.89%) Google Workspace
12 2 (0.45%) Power Automate
12 2 (0.45%) PowerApps
12 2 (0.45%) Smartsheet
Communications & Networking
1 26 (5.79%) Firewall
2 22 (4.90%) Intranet
3 19 (4.23%) FTP
4 18 (4.01%) Wi-Fi
5 16 (3.56%) DNS
6 14 (3.12%) DHCP
7 10 (2.23%) Internet
7 10 (2.23%) TCP/IP
8 8 (1.78%) IP Telephony
9 7 (1.56%) VoIP
9 7 (1.56%) Wireless
10 6 (1.34%) HTTP
11 4 (0.89%) VLAN
12 3 (0.67%) Structured Cabling
12 3 (0.67%) Unified Communications
12 3 (0.67%) WAN
13 2 (0.45%) PBX
14 1 (0.22%) Broadband
14 1 (0.22%) LAN
14 1 (0.22%) VPN
Database & Business Intelligence
1 25 (5.57%) SQL Server
2 17 (3.79%) MySQL
3 8 (1.78%) MariaDB
4 7 (1.56%) Amazon RDS
4 7 (1.56%) Power BI
5 6 (1.34%) Geospatial Data
5 6 (1.34%) GIS
6 5 (1.11%) SQL Server Integration Services
7 3 (0.67%) Relational Database
7 3 (0.67%) SQL Server Reporting Services
8 2 (0.45%) Data Warehouse
8 2 (0.45%) Power Query
8 2 (0.45%) SQL Server Analysis Services
Development Applications
1 15 (3.34%) JIRA
2 9 (2.00%) Git
3 8 (1.78%) Jenkins
4 7 (1.56%) IntelliJ
4 7 (1.56%) Maven
5 1 (0.22%) TeamCity
5 1 (0.22%) Visual Studio
General
1 201 (44.77%) Social Skills
2 50 (11.14%) Retail
3 45 (10.02%) Organisational Skills
4 43 (9.58%) Finance
5 42 (9.35%) Analytical Skills
6 15 (3.34%) Manufacturing
7 13 (2.90%) Automotive
8 11 (2.45%) Legal
9 10 (2.23%) Inclusion and Diversity
9 10 (2.23%) Influencing Skills
10 9 (2.00%) Aerospace
11 8 (1.78%) Marketing
11 8 (1.78%) Presentation Skills
12 7 (1.56%) Electronics
12 7 (1.56%) Public Sector
13 5 (1.11%) Pharmaceutical
13 5 (1.11%) Publishing
14 4 (0.89%) Billing
14 4 (0.89%) French Language
15 3 (0.67%) Italian Language
Job Titles
1 87 (19.38%) IT Support
2 66 (14.70%) Analyst
3 62 (13.81%) Support Technician
4 47 (10.47%) IT Technician
5 45 (10.02%) IT Support Technician
6 42 (9.35%) Support Engineer
7 39 (8.69%) 2nd Line Support
8 37 (8.24%) IT Engineer
9 36 (8.02%) IT Support Engineer
10 34 (7.57%) Administrator
11 33 (7.35%) Support Analyst
12 30 (6.68%) 2nd Line Engineer
13 27 (6.01%) Lead
13 27 (6.01%) Systems Engineer
14 24 (5.35%) Service Analyst
15 22 (4.90%) IT Administrator
15 22 (4.90%) Senior
16 19 (4.23%) 2nd Line Support Engineer
16 19 (4.23%) Support Assistant
17 18 (4.01%) Developer
Libraries, Frameworks & Software Standards
1 18 (4.01%) CSS
1 18 (4.01%) HTML
2 11 (2.45%) JSON
3 8 (1.78%) React
4 7 (1.56%) J2EE
4 7 (1.56%) jOOQ
4 7 (1.56%) React Native
4 7 (1.56%) Redux
5 6 (1.34%) AngularJS
5 6 (1.34%) Lightning Web Components
5 6 (1.34%) Middleware
5 6 (1.34%) REST
6 5 (1.11%) Vue
7 4 (0.89%) SAP PI
7 4 (0.89%) XML
7 4 (0.89%) XSLT
8 3 (0.67%) .NET
9 1 (0.22%) HTML5
9 1 (0.22%) jQuery
9 1 (0.22%) YAML
Miscellaneous
1 50 (11.14%) Self-Motivation
2 23 (5.12%) Driving Licence
3 19 (4.23%) Replication
4 18 (4.01%) Management Information System
5 17 (3.79%) FPGA
6 10 (2.23%) Product Ownership
7 9 (2.00%) Verilog
7 9 (2.00%) VHDL
8 8 (1.78%) EPoS
9 6 (1.34%) Analytical Mindset
9 6 (1.34%) Data Centre
9 6 (1.34%) Life Science
10 5 (1.11%) Housing Association
10 5 (1.11%) Onboarding
10 5 (1.11%) Social Media
11 4 (0.89%) Mobile App
12 3 (0.67%) e-Learning
12 3 (0.67%) Public Cloud
13 2 (0.45%) Client/Server
13 2 (0.45%) Smartphone
Operating Systems
1 115 (25.61%) Windows
2 46 (10.24%) Windows 10
3 37 (8.24%) Windows Server
4 19 (4.23%) Mac OS
5 17 (3.79%) Android
5 17 (3.79%) Linux
6 8 (1.78%) Apple iOS
6 8 (1.78%) Windows Server 2016
6 8 (1.78%) Windows Server 2019
7 4 (0.89%) VMS
7 4 (0.89%) Windows 7
8 3 (0.67%) Mac OS X
9 1 (0.22%) Ubuntu
9 1 (0.22%) Unix
9 1 (0.22%) Windows XP
Processes & Methodologies
1 113 (25.17%) Problem-Solving
2 46 (10.24%) ITIL
3 44 (9.80%) Agile
3 44 (9.80%) Project Management
4 39 (8.69%) Service Delivery
5 37 (8.24%) CRM
6 34 (7.57%) Time Management
7 32 (7.13%) Computer Science
8 28 (6.24%) Project Delivery
9 27 (6.01%) Decision-Making
10 25 (5.57%) Data Analysis
11 21 (4.68%) Agile Project Management
12 20 (4.45%) Coaching
12 20 (4.45%) ITSM
13 19 (4.23%) Case Management
14 18 (4.01%) Stakeholder Management
15 17 (3.79%) Migration
15 17 (3.79%) PRINCE2
16 16 (3.56%) ERP
17 15 (3.34%) Preventative Maintenance
Programming Languages
1 23 (5.12%) SQL
2 20 (4.45%) JavaScript
3 14 (3.12%) PowerShell
4 9 (2.00%) C
4 9 (2.00%) Python
5 7 (1.56%) Bash
5 7 (1.56%) Java
6 6 (1.34%) Apex Code
7 4 (0.89%) ABAP
7 4 (0.89%) C++
7 4 (0.89%) Groovy
7 4 (0.89%) VB
7 4 (0.89%) XQuery
8 3 (0.67%) C#
8 3 (0.67%) PL/SQL
8 3 (0.67%) T-SQL
8 3 (0.67%) X++
9 2 (0.45%) Data Analysis Expressions
10 1 (0.22%) PHP
Qualifications
1 73 (16.26%) Degree
2 12 (2.67%) Microsoft Certification
3 11 (2.45%) Azure Certification
3 11 (2.45%) Master's Degree
4 10 (2.23%) Chartered Engineer
5 9 (2.00%) MCP
5 9 (2.00%) Network+ Certification
6 8 (1.78%) BPSS Clearance
6 8 (1.78%) CompTIA Security+
6 8 (1.78%) Computer Science Degree
7 7 (1.56%) DBS Check
7 7 (1.56%) ITIL Certification
8 6 (1.34%) AAT
9 5 (1.11%) ACCA
9 5 (1.11%) CIMA
10 4 (0.89%) A+ Certification
10 4 (0.89%) HNC
11 3 (0.67%) CCNA
11 3 (0.67%) Cisco Certification
12 2 (0.45%) CCDA
Quality Assurance & Compliance
1 23 (5.12%) SLA
2 11 (2.45%) QA
3 9 (2.00%) PMO
4 6 (1.34%) Data Quality
5 4 (0.89%) Accessibility
5 4 (0.89%) Cyber Essentials
5 4 (0.89%) ISO 9001
6 2 (0.45%) GDPR
6 2 (0.45%) ISO/IEC 17025
6 2 (0.45%) ISO/IEC 27001
7 1 (0.22%) GxP
7 1 (0.22%) NIST
7 1 (0.22%) SOC 2
System Software
1 80 (17.82%) Active Directory
2 10 (2.23%) VMware Infrastructure
3 9 (2.00%) Firmware
3 9 (2.00%) Hyper-V
4 8 (1.78%) Docker
4 8 (1.78%) vSphere
5 7 (1.56%) Virtual Desktop
6 1 (0.22%) Ceph
6 1 (0.22%) DFS Replication
6 1 (0.22%) Gluster
Systems Management
1 17 (3.79%) Microsoft Intune
2 4 (0.89%) SCCM
3 1 (0.22%) Ansible
3 1 (0.22%) Autotask
3 1 (0.22%) Grafana
3 1 (0.22%) Jamf Pro
3 1 (0.22%) Kibana
3 1 (0.22%) Kubernetes
3 1 (0.22%) Nagios
3 1 (0.22%) Progress Chef
3 1 (0.22%) Prometheus
3 1 (0.22%) Puppet
Vendors
1 197 (43.88%) Microsoft
2 34 (7.57%) VMware
3 21 (4.68%) ServiceNow
4 20 (4.45%) Google
5 18 (4.01%) Cisco
6 15 (3.34%) Apple
7 12 (2.67%) SAP
8 10 (2.23%) Dell
8 10 (2.23%) EMC
9 9 (2.00%) HP
9 9 (2.00%) IBM
9 9 (2.00%) Salesforce
10 8 (1.78%) Meraki
10 8 (1.78%) Sophos
11 7 (1.56%) Commvault
12 6 (1.34%) Computacenter
12 6 (1.34%) Oracle
13 4 (0.89%) Citrix
13 4 (0.89%) Remedy
14 3 (0.67%) QAD