Period
to 19 November 2017

The median annual salary for a 1st Line Support was £20,750 in advertised job vacancies in Birmingham during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
West Midlands > Birmingham
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 191 189 176
Rank change year-on-year -2 -13 +13
Permanent jobs requiring a 1st Line Support 6 29 16
As % of all permanent IT jobs advertised in Birmingham 0.16% 0.61% 0.40%
As % of the Job Titles category 0.16% 0.64% 0.42%
Number of salaries quoted 6 27 12
Birmingham median annual salary £20,750 £21,000 £21,000
Median salary % change year-on-year -1.19% - +9.09%
10th Percentile £18,125 £19,000 £17,100
90th Percentile £29,375 £28,350 £31,100
West Midlands median annual salary £18,500 £21,000 £20,000
% change year-on-year -11.90% +5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3669 4554 3841
% of permanent IT jobs with a recognized job title 96.22% 96.40% 97.12%
Number of salaries quoted 2941 3405 3211
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,000 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

1st Line Support
Job Vacancy Trend in Birmingham

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for 1st Line Support in Birmingham

1st Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Birmingham.

Salary trend for 1st Line Support in Birmingham

1st Line Support
Salary Histogram in Birmingham

The salary distribution of IT jobs citing 1st Line Support in Birmingham over the 6 months to 19 November 2017.

Salary histogram for 1st Line Support in Birmingham

1st Line Support Skill Set
Top 15 Co-occurring IT Skills in Birmingham

For the 6 months to 19 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 1st Line Support in the job title.

1 2 (33.33%) FMCG
1 2 (33.33%) ITIL
1 2 (33.33%) PRINCE2
1 2 (33.33%) MCSE
1 2 (33.33%) SQL
1 2 (33.33%) T-SQL
1 2 (33.33%) Active Directory
1 2 (33.33%) Microsoft Certification
1 2 (33.33%) Degree
2 1 (16.67%) Video Conferencing
2 1 (16.67%) Microsoft Office
2 1 (16.67%) SLA
2 1 (16.67%) Microsoft
2 1 (16.67%) Adobe
2 1 (16.67%) Legal

1st Line Support Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (16.67%) Microsoft Office
General
1 1 (16.67%) Legal
Miscellaneous
1 2 (33.33%) FMCG
2 1 (16.67%) Video Conferencing
Processes & Methodologies
1 2 (33.33%) ITIL
1 2 (33.33%) PRINCE2
Programming Languages
1 2 (33.33%) SQL
1 2 (33.33%) T-SQL
Qualifications
1 2 (33.33%) Degree
1 2 (33.33%) MCSE
1 2 (33.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 2 (33.33%) Active Directory
Vendors
1 1 (16.67%) Adobe
1 1 (16.67%) Microsoft