2nd Line Technical Support Jobs in Birmingham

Second Line Technical Support
West Midlands > Birmingham

The median Second Line Technical Support salary in Birmingham is £31,000 per year, according to job vacancies posted during the 6 months leading to 4 August 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
4 Aug 2025		 Same period 2024 Same period 2023
Rank 98 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Technical Support 3 0 0
As % of all permanent jobs advertised in Birmingham 0.22% - -
As % of the Job Titles category 0.23% - -
Number of salaries quoted 3 0 0
10th Percentile - - -
25th Percentile £29,000 - -
Median annual salary (50th Percentile) £31,000 - -
75th Percentile £34,625 - -
90th Percentile £35,600 - -
West Midlands median annual salary £31,000 - £26,250

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,288 2,297 1,532
% of permanent jobs with a recognized job title 95.55% 95.39% 93.19%
Number of salaries quoted 858 1,710 1,220
10th Percentile £31,750 £32,000 £31,250
25th Percentile £41,250 £42,037 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £70,000 £70,000 £70,000
90th Percentile £85,000 £85,000 £81,250
West Midlands median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +5.00%

2nd Line Technical Support
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Technical Support in Birmingham

2nd Line Technical Support
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing 2nd Line Technical Support in Birmingham.

Salary trend for 2nd Line Technical Support in Birmingham

2nd Line Technical Support Skill Set
Top 23 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 4 August 2025, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring 2nd Line Technical Support in the job title.

1 2 (66.67%) Data Security
1 2 (66.67%) VMware
1 2 (66.67%) Active Directory
1 2 (66.67%) Windows
1 2 (66.67%) Linux
1 2 (66.67%) DHCP
1 2 (66.67%) DNS
1 2 (66.67%) Microsoft 365
1 2 (66.67%) Infrastructure Management
1 2 (66.67%) Data Centre
1 2 (66.67%) Windows Server
1 2 (66.67%) Security Operations
1 2 (66.67%) GDPR
1 2 (66.67%) VMware Infrastructure
1 2 (66.67%) Hyper-V
2 1 (33.33%) Self-Motivation
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Customer Service
2 1 (33.33%) SLA
2 1 (33.33%) Microsoft
2 1 (33.33%) Internet
2 1 (33.33%) Electronics
2 1 (33.33%) Service Delivery

2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (66.67%) Microsoft 365
Communications & Networking
1 2 (66.67%) DHCP
1 2 (66.67%) DNS
2 1 (33.33%) Internet
General
1 1 (33.33%) Electronics
Miscellaneous
1 2 (66.67%) Data Centre
2 1 (33.33%) Self-Motivation
Operating Systems
1 2 (66.67%) Linux
1 2 (66.67%) Windows
1 2 (66.67%) Windows Server
Processes & Methodologies
1 2 (66.67%) Data Security
1 2 (66.67%) Infrastructure Management
1 2 (66.67%) Security Operations
2 1 (33.33%) Customer Service
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Service Delivery
Quality Assurance & Compliance
1 2 (66.67%) GDPR
2 1 (33.33%) SLA
System Software
1 2 (66.67%) Active Directory
1 2 (66.67%) Hyper-V
1 2 (66.67%) VMware Infrastructure
Vendors
1 2 (66.67%) VMware
2 1 (33.33%) Microsoft
2 2nd Line Technical Support jobs in England