Period
to 21 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 May 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 15 22 24
Rank change year-on-year +7 +2 +25
Permanent jobs citing Service Delivery 396 301 316
As % of all permanent IT jobs advertised in Birmingham 10.67% 8.13% 7.00%
As % of the Processes & Methodologies category 11.74% 8.92% 7.91%
Number of salaries quoted 131 83 174
Birmingham median annual salary £57,500 £51,500 £43,974
Median salary % change year-on-year +11.65% +17.11% -2.28%
10th Percentile £31,500 £28,563 £26,400
90th Percentile £76,000 £77,500 £70,875
West Midlands median annual salary £52,500 £47,500 £45,000
% change year-on-year +10.53% +5.56% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,372 3,375 3,995
As % of all permanent IT jobs advertised in Birmingham 90.89% 91.14% 88.52%
Number of salaries quoted 2,390 2,657 3,095
Birmingham median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £70,100 £65,000 £70,000
West Midlands median annual salary £42,500 £40,500 £42,500
% change year-on-year +4.94% -4.71% +6.25%

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 21 May 2018.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 21 May 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Delivery.

1 286 (72.22%) Data Centre
2 264 (66.67%) ITIL
3 135 (34.09%) Continuous Improvement
4 134 (33.84%) Microsoft
5 133 (33.59%) Self-Motivation
6 128 (32.32%) Line Management
7 122 (30.81%) Presales
8 107 (27.02%) Degree
9 99 (25.00%) Service Management
9 99 (25.00%) Due Diligence
10 98 (24.75%) ITIL Certification
11 94 (23.74%) Cisco
12 93 (23.48%) CheckPoint
13 92 (23.23%) Firewall
14 84 (21.21%) VMware
15 83 (20.96%) Fortinet
16 82 (20.71%) VMware Infrastructure
17 79 (19.95%) Citrix
18 77 (19.44%) Computer Science
19 76 (19.19%) Software Engineering
20 75 (18.94%) Computer Science Degree
21 74 (18.69%) Microsoft Azure
22 70 (17.68%) Root Cause Analysis
23 69 (17.42%) Amazon AWS
24 67 (16.92%) SLA
24 67 (16.92%) Project Management
25 66 (16.67%) HP
25 66 (16.67%) Requirements Analysis
26 62 (15.66%) Tivoli Storage Manager
27 59 (14.90%) SCVMM

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (7.58%) Exchange Server 2010
1 30 (7.58%) MS Exchange
2 6 (1.52%) SharePoint
3 2 (0.51%) Exchange Server 2013
3 2 (0.51%) Skype for Business
4 1 (0.25%) Apache
4 1 (0.25%) BizTalk Server
4 1 (0.25%) SAS
4 1 (0.25%) Tomcat
Applications
1 24 (6.06%) Microsoft Excel
2 21 (5.30%) Microsoft PowerPoint
3 7 (1.77%) Microsoft Office
4 4 (1.01%) Microsoft Project
Business Applications
1 6 (1.52%) Dynamics CRM
2 4 (1.01%) Dynamics AX
3 3 (0.76%) assyst
3 3 (0.76%) Sentinel
Cloud Services
1 74 (18.69%) Microsoft Azure
2 69 (17.42%) Amazon AWS
3 26 (6.57%) PaaS
4 22 (5.56%) Amazon EC2
5 20 (5.05%) IaaS
6 17 (4.29%) Office 365
7 10 (2.53%) SaaS
8 8 (2.02%) Serverless
9 7 (1.77%) Azure Data Factory
9 7 (1.77%) Cortana Intelligence Suite
10 4 (1.01%) GitHub
11 1 (0.25%) Azure Active Directory
Communications & Networking
1 92 (23.23%) Firewall
2 38 (9.60%) OSPF
3 37 (9.34%) WAN
4 31 (7.83%) VPN
5 28 (7.07%) NetScaler
5 28 (7.07%) Software-Defined Networking
6 20 (5.05%) BGP
6 20 (5.05%) Cisco ASA
6 20 (5.05%) Cisco Nexus
6 20 (5.05%) IPsec
6 20 (5.05%) SNMP
7 19 (4.80%) DHCP
7 19 (4.80%) DNS
7 19 (4.80%) FWSM
8 18 (4.55%) LAN
9 10 (2.53%) MPLS
9 10 (2.53%) VLAN
9 10 (2.53%) Wireless
10 9 (2.27%) Cisco Firepower
10 9 (2.27%) TACACS
Database & Business Intelligence
1 10 (2.53%) Big Data
2 7 (1.77%) Azure SQL Database
2 7 (1.77%) Data Lake
2 7 (1.77%) Power BI
3 4 (1.01%) SQL Server Analysis Services
3 4 (1.01%) SQL Server Integration Services
3 4 (1.01%) SQL Server Reporting Services
4 1 (0.25%) Electronic Patient Records
Development Applications
1 19 (4.80%) VSS/SourceSafe
2 9 (2.27%) Git (software)
2 9 (2.27%) Visual Studio
3 2 (0.51%) Visual Studio Team System
General
1 42 (10.61%) Finance
2 29 (7.32%) Marketing
3 14 (3.54%) Legal
3 14 (3.54%) Publishing
4 6 (1.52%) Telecoms
5 5 (1.26%) Retail
6 4 (1.01%) Military
7 2 (0.51%) Banking
7 2 (0.51%) Billing
8 1 (0.25%) Law
8 1 (0.25%) Local Government
Job Titles
1 67 (16.92%) Architect
2 65 (16.41%) Service Manager
3 52 (13.13%) Technical Specialist
4 43 (10.86%) Infrastructure Specialist
5 35 (8.84%) Technical Manager
5 35 (8.84%) Technical Services Manager
6 28 (7.07%) Infrastructure Manager
6 28 (7.07%) Services Delivery Manager
7 27 (6.82%) Delivery Manager
8 25 (6.31%) Consultant
9 24 (6.06%) IT Manager
10 23 (5.81%) Technical Leader
11 21 (5.30%) Citrix Specialist
11 21 (5.30%) Citrix Technical Specialist
11 21 (5.30%) Virtualisation Specialist
12 20 (5.05%) Service Architect
13 19 (4.80%) Network Specialist
13 19 (4.80%) Senior Data Warehouse Specialist
13 19 (4.80%) Senior Network Specialist
14 17 (4.29%) Network Architect
Libraries, Frameworks & Software Standards
1 19 (4.80%) LDAP
2 6 (1.52%) .NET
2 6 (1.52%) Flash
3 4 (1.01%) RESTful
3 4 (1.01%) Web Services
4 2 (0.51%) COM
5 1 (0.25%) .NET Framework
5 1 (0.25%) ASP.NET
5 1 (0.25%) ASP.NET MVC
5 1 (0.25%) ASP.NET Web API
5 1 (0.25%) CSS
5 1 (0.25%) Entity Framework
5 1 (0.25%) HTML
5 1 (0.25%) Oracle Fusion
5 1 (0.25%) WCF
Miscellaneous
1 286 (72.22%) Data Centre
2 133 (33.59%) Self-Motivation
3 77 (19.44%) Computer Science
4 51 (12.88%) Public Cloud
5 36 (9.09%) CMDB
6 25 (6.31%) Management Information System
7 19 (4.80%) Analytical Skills
7 19 (4.80%) PKI
8 17 (4.29%) CCTV
9 10 (2.53%) Driving Licence
9 10 (2.53%) Social Media
10 8 (2.02%) Hybrid Cloud
11 7 (1.77%) User Experience
12 5 (1.26%) Virtual Team
13 4 (1.01%) NHS
14 3 (0.76%) CESG
14 3 (0.76%) Freedom of Information
14 3 (0.76%) Handset
14 3 (0.76%) Video Conferencing
15 2 (0.51%) iSeries
Operating Systems
1 47 (11.87%) Windows
2 30 (7.58%) Windows Server
3 10 (2.53%) Linux
4 4 (1.01%) Windows 7
5 3 (0.76%) Windows 10
6 2 (0.51%) Windows 8
7 1 (0.25%) Android
7 1 (0.25%) Apple iOS
7 1 (0.25%) Unix
7 1 (0.25%) Windows Mobile
Processes & Methodologies
1 264 (66.67%) ITIL
2 135 (34.09%) Continuous Improvement
3 128 (32.32%) Line Management
4 122 (30.81%) Presales
5 99 (25.00%) Due Diligence
5 99 (25.00%) Service Management
6 76 (19.19%) Software Engineering
7 70 (17.68%) Root Cause Analysis
8 67 (16.92%) Project Management
9 66 (16.67%) Requirements Analysis
10 57 (14.39%) Change Management
11 53 (13.38%) PRINCE2
12 49 (12.37%) ITIL V3
13 39 (9.85%) Matrix Management
14 35 (8.84%) Service Design
14 35 (8.84%) Stakeholder Management
15 34 (8.59%) Load Balancing
16 29 (7.32%) Information Security
17 28 (7.07%) Mentoring
17 28 (7.07%) Validation
Programming Languages
1 12 (3.03%) SQL
2 5 (1.26%) C#
3 4 (1.01%) C
3 4 (1.01%) U-SQL
4 2 (0.51%) Java
4 2 (0.51%) JavaScript
5 1 (0.25%) Groovy
5 1 (0.25%) PowerShell
5 1 (0.25%) Python
5 1 (0.25%) R
5 1 (0.25%) Shell Script
Qualifications
1 107 (27.02%) Degree
2 98 (24.75%) ITIL Certification
3 75 (18.94%) Computer Science Degree
4 50 (12.63%) Cisco Certification
5 38 (9.60%) PMP
6 37 (9.34%) CCNP
7 33 (8.33%) PMI Certification
8 28 (7.07%) ISEB
9 25 (6.31%) CISSP
9 25 (6.31%) Security Cleared
10 22 (5.56%) MCP
10 22 (5.56%) VMware Certified Professional (VCP)
11 20 (5.05%) CCNA
11 20 (5.05%) SC Cleared
12 15 (3.79%) CISM
13 10 (2.53%) CEH
13 10 (2.53%) CompTIA Security+
14 6 (1.52%) CIPD
15 3 (0.76%) CISA
16 2 (0.51%) CCIE
Quality Assurance & Compliance
1 67 (16.92%) SLA
2 36 (9.09%) ISO/IEC 27001
3 15 (3.79%) Cyber Essentials
3 15 (3.79%) Cyber Essentials PLUS
3 15 (3.79%) PCI DSS
4 10 (2.53%) GPG13
5 8 (2.02%) QA
6 5 (1.26%) GDPR
7 4 (1.01%) ISO/IEC 20000
8 2 (0.51%) ISO 9001
9 1 (0.25%) COBIT
System Software
1 82 (20.71%) VMware Infrastructure
2 40 (10.10%) Hyper-V
3 37 (9.34%) Active Directory
4 31 (7.83%) XenApp
5 29 (7.32%) Microsoft App-V
5 29 (7.32%) XenDesktop
6 28 (7.07%) VMware ESXi
6 28 (7.07%) vSphere
7 27 (6.82%) Virtual Machines
8 4 (1.01%) Docker
9 1 (0.25%) BitLocker
9 1 (0.25%) Virtual Desktop
Systems Management
1 62 (15.66%) Tivoli Storage Manager
2 59 (14.90%) SCVMM
3 28 (7.07%) vCenter Server
3 28 (7.07%) vMotion
4 9 (2.27%) QRadar
4 9 (2.27%) WhatsUp Gold
5 3 (0.76%) Microsoft Intune
6 2 (0.51%) SCCM
7 1 (0.25%) AirWatch
7 1 (0.25%) Cisco Prime
7 1 (0.25%) Microsoft Data Protection Manager
7 1 (0.25%) SCDPM
7 1 (0.25%) SCOrch
7 1 (0.25%) SCSM
Vendors
1 134 (33.84%) Microsoft
2 94 (23.74%) Cisco
3 93 (23.48%) CheckPoint
4 84 (21.21%) VMware
5 83 (20.96%) Fortinet
6 79 (19.95%) Citrix
7 66 (16.67%) HP
8 55 (13.89%) F5
9 45 (11.36%) Juniper
10 30 (7.58%) BMC
11 28 (7.07%) Ivanti
12 24 (6.06%) ServiceNow
13 20 (5.05%) Brocade
14 19 (4.80%) CA
15 14 (3.54%) EMC
15 14 (3.54%) NetApp
16 10 (2.53%) Meraki
16 10 (2.53%) Oracle
16 10 (2.53%) SolarWinds
17 9 (2.27%) Salesforce.com