Period
to 14 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 21 33 16
Rank change year-on-year +12 -17 +30
Permanent jobs citing Service Delivery 334 259 505
As % of all permanent IT jobs advertised in Birmingham 9.14% 6.66% 10.57%
As % of the Processes & Methodologies category 10.05% 7.27% 11.69%
Number of salaries quoted 152 90 165
Birmingham median annual salary £57,500 £52,500 £45,000
Median salary % change year-on-year +9.52% +16.67% -5.26%
10th Percentile £27,500 £32,375 £27,500
90th Percentile £67,500 £72,500 £77,500
West Midlands median annual salary £50,000 £47,500 £44,738
% change year-on-year +5.26% +6.17% -4.81%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,324 3,564 4,320
As % of all permanent IT jobs advertised in Birmingham 90.94% 91.64% 90.45%
Number of salaries quoted 2,364 2,817 3,173
Birmingham median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £75,000 £66,100 £67,500
West Midlands median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 14 November 2018.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 14 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Delivery.

1 241 (72.16%) ITIL
2 200 (59.88%) Data Centre
3 99 (29.64%) Data Protection
4 95 (28.44%) GDPR
5 94 (28.14%) Cisco
6 93 (27.84%) Microsoft
7 88 (26.35%) ITIL Certification
8 87 (26.05%) SLA
9 82 (24.55%) Service Management
10 77 (23.05%) CheckPoint
11 69 (20.66%) Firewall
12 68 (20.36%) Self-Motivation
13 64 (19.16%) HP
14 61 (18.26%) Fortinet
15 59 (17.66%) Continuous Improvement
16 58 (17.37%) Root Cause Analysis
17 57 (17.07%) VMware
18 56 (16.77%) VMware Infrastructure
19 55 (16.47%) Line Management
20 53 (15.87%) Presales
21 52 (15.57%) Security Cleared
22 50 (14.97%) Microsoft Excel
23 48 (14.37%) SC Cleared
24 47 (14.07%) Finance
25 46 (13.77%) Active Directory
25 46 (13.77%) Due Diligence
26 44 (13.17%) ISEB
26 44 (13.17%) Degree
27 42 (12.57%) ITSM
28 41 (12.28%) Stakeholder Management

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.59%) SharePoint
2 16 (4.79%) SharePoint Server
3 6 (1.80%) Exchange Server 2010
3 6 (1.80%) MS Exchange
4 2 (0.60%) SAS
Applications
1 50 (14.97%) Microsoft Excel
2 41 (12.28%) Microsoft PowerPoint
3 13 (3.89%) Microsoft Office
4 9 (2.69%) MS Visio
4 9 (2.69%) Spreadsheet
5 8 (2.40%) Microsoft Project
6 1 (0.30%) AutoCAD
Business Applications
1 5 (1.50%) assyst
1 5 (1.50%) Sentinel
2 3 (0.90%) Remedy ITSM
3 2 (0.60%) Teamcenter
Cloud Services
1 32 (9.58%) Amazon AWS
1 32 (9.58%) Microsoft Azure
2 18 (5.39%) PaaS
3 17 (5.09%) IaaS
4 5 (1.50%) SaaS
4 5 (1.50%) Serverless
5 4 (1.20%) Amazon CloudWatch
5 4 (1.20%) Amazon EC2
5 4 (1.20%) Amazon ElastiCache
5 4 (1.20%) Amazon S3
5 4 (1.20%) AWS CloudFormation
5 4 (1.20%) AWS CodePipeline
5 4 (1.20%) AWS Lambda
5 4 (1.20%) CloudFront
5 4 (1.20%) IBM Cloud
5 4 (1.20%) SoftLayer
6 3 (0.90%) AWS CloudTrail
7 1 (0.30%) Azure Functions
7 1 (0.30%) Office 365
Communications & Networking
1 69 (20.66%) Firewall
2 29 (8.68%) WAN
3 22 (6.59%) DHCP
3 22 (6.59%) DNS
4 21 (6.29%) LAN
5 19 (5.69%) OSPF
6 11 (3.29%) VPN
7 7 (2.10%) VLAN
8 6 (1.80%) NetScaler
9 5 (1.50%) Software-Defined Networking
9 5 (1.50%) Wireless
10 4 (1.20%) MPLS
10 4 (1.20%) VoIP
11 3 (0.90%) Cisco ASA
11 3 (0.90%) Cisco Firepower
11 3 (0.90%) Cisco Wireless
11 3 (0.90%) TACACS
12 2 (0.60%) Cisco Nexus
12 2 (0.60%) FWSM
12 2 (0.60%) SNMP
Database & Business Intelligence
1 7 (2.10%) SQL Server
2 6 (1.80%) Relational Database
3 4 (1.20%) Amazon DynamoDB
4 3 (0.90%) RDBMS
4 3 (0.90%) SQL Server 2008
4 3 (0.90%) SQL Server 2016
4 3 (0.90%) SQL Server Analysis Services
4 3 (0.90%) SQL Server Integration Services
4 3 (0.90%) SQL Server Reporting Services
5 1 (0.30%) Azure SQL Database
5 1 (0.30%) Big Data
5 1 (0.30%) Data Warehouse
Development Applications
1 2 (0.60%) VSS/SourceSafe
2 1 (0.30%) Git (software)
2 1 (0.30%) Visual Studio
2 1 (0.30%) Visual Studio Team System
General
1 47 (14.07%) Finance
2 21 (6.29%) Publishing
3 7 (2.10%) Games
4 5 (1.50%) Billing
5 3 (0.90%) Marketing
5 3 (0.90%) Telecoms
6 1 (0.30%) Legal
6 1 (0.30%) Manufacturing
6 1 (0.30%) Retail
Job Titles
1 71 (21.26%) Service Manager
2 67 (20.06%) Architect
3 34 (10.18%) Delivery Manager
4 27 (8.08%) Services Delivery Manager
5 24 (7.19%) Analyst
6 22 (6.59%) Technical Leader
7 21 (6.29%) Solutions Architect
8 20 (5.99%) IT Manager
9 19 (5.69%) IT Services Manager
9 19 (5.69%) Network Architect
9 19 (5.69%) Network Engineer
9 19 (5.69%) Technical Manager
9 19 (5.69%) Technical Services Manager
10 17 (5.09%) Technical Support
11 16 (4.79%) Compliance Manager
11 16 (4.79%) Information Manager
11 16 (4.79%) Information Security Manager
11 16 (4.79%) Security Compliance Manager
11 16 (4.79%) Security Manager
11 16 (4.79%) Service Architect
Libraries, Frameworks & Software Standards
1 4 (1.20%) COM
1 4 (1.20%) Node.js
1 4 (1.20%) Web Services
2 3 (0.90%) .NET
2 3 (0.90%) Middleware
2 3 (0.90%) SAML
3 2 (0.60%) Flash
3 2 (0.60%) LDAP
4 1 (0.30%) EDI
4 1 (0.30%) J2EE
Miscellaneous
1 200 (59.88%) Data Centre
2 68 (20.36%) Self-Motivation
3 37 (11.08%) Computer Science
4 26 (7.78%) Management Information System
5 18 (5.39%) CMDB
6 12 (3.59%) PMI
7 11 (3.29%) Analytical Skills
8 8 (2.40%) CCTV
9 6 (1.80%) Public Cloud
9 6 (1.80%) Video Conferencing
10 5 (1.50%) CESG
10 5 (1.50%) Freedom of Information
11 4 (1.20%) Driving Licence
12 3 (0.90%) Handset
13 2 (0.60%) PKI
14 1 (0.30%) Digital Media
14 1 (0.30%) Hybrid Cloud
14 1 (0.30%) NHS
14 1 (0.30%) Robotics
14 1 (0.30%) Social Media
Operating Systems
1 41 (12.28%) Windows
2 20 (5.99%) Windows Server 2003
3 10 (2.99%) Windows 7
4 6 (1.80%) Windows 10
4 6 (1.80%) Windows Server
5 3 (0.90%) Linux
Processes & Methodologies
1 241 (72.16%) ITIL
2 99 (29.64%) Data Protection
3 82 (24.55%) Service Management
4 59 (17.66%) Continuous Improvement
5 58 (17.37%) Root Cause Analysis
6 55 (16.47%) Line Management
7 53 (15.87%) Presales
8 46 (13.77%) Due Diligence
9 42 (12.57%) ITSM
10 41 (12.28%) Stakeholder Management
11 40 (11.98%) Project Management
12 39 (11.68%) ITIL V3
13 37 (11.08%) Information Security
13 37 (11.08%) Matrix Management
14 36 (10.78%) PRINCE2
14 36 (10.78%) SIEM
14 36 (10.78%) Software Engineering
15 35 (10.48%) Performance Management
16 34 (10.18%) Contract Management
17 33 (9.88%) Change Management
Programming Languages
1 9 (2.69%) SQL
2 6 (1.80%) Python
3 4 (1.20%) PowerShell
4 3 (0.90%) Java
5 2 (0.60%) R
5 2 (0.60%) VB.NET
6 1 (0.30%) C
6 1 (0.30%) C#
Qualifications
1 88 (26.35%) ITIL Certification
2 52 (15.57%) Security Cleared
3 48 (14.37%) SC Cleared
4 44 (13.17%) Degree
4 44 (13.17%) ISEB
5 37 (11.08%) Computer Science Degree
6 36 (10.78%) CISSP
7 30 (8.98%) PMI Certification
8 20 (5.99%) Cisco Certification
8 20 (5.99%) CISM
9 18 (5.39%) PMP
10 16 (4.79%) CCNP
10 16 (4.79%) CEH
10 16 (4.79%) CompTIA Security+
11 10 (2.99%) CCNA
12 5 (1.50%) CISA
13 4 (1.20%) PRINCE2 Certification
14 3 (0.90%) DV Cleared
15 1 (0.30%) Chartered Engineer
15 1 (0.30%) HNC
Quality Assurance & Compliance
1 95 (28.44%) GDPR
2 87 (26.05%) SLA
3 40 (11.98%) ISO/IEC 27001
4 21 (6.29%) Cyber Essentials
4 21 (6.29%) Cyber Essentials PLUS
4 21 (6.29%) PCI DSS
5 16 (4.79%) GPG13
6 15 (4.49%) QA
7 6 (1.80%) ISO/IEC 20000
7 6 (1.80%) PMO
System Software
1 56 (16.77%) VMware Infrastructure
2 46 (13.77%) Active Directory
3 35 (10.48%) Hyper-V
4 9 (2.69%) vSphere
5 6 (1.80%) Microsoft App-V
5 6 (1.80%) VMware ESXi
5 6 (1.80%) XenApp
5 6 (1.80%) XenDesktop
6 4 (1.20%) Docker
Systems Management
1 21 (6.29%) SCCM
2 20 (5.99%) Norton AntiVirus
3 14 (4.19%) SCVMM
4 6 (1.80%) vCenter Server
4 6 (1.80%) vMotion
5 4 (1.20%) Ansible
5 4 (1.20%) Kubernetes
5 4 (1.20%) Mesos
5 4 (1.20%) rkt
5 4 (1.20%) Terraform
6 3 (0.90%) Failover Clustering
6 3 (0.90%) QRadar
6 3 (0.90%) Single Sign-On
6 3 (0.90%) WhatsUp Gold
Vendors
1 94 (28.14%) Cisco
2 93 (27.84%) Microsoft
3 77 (23.05%) CheckPoint
4 64 (19.16%) HP
5 61 (18.26%) Fortinet
6 57 (17.07%) VMware
7 35 (10.48%) Citrix
8 33 (9.88%) F5
9 29 (8.68%) Juniper
10 25 (7.49%) IBM
11 20 (5.99%) Dell
11 20 (5.99%) Forcepoint
11 20 (5.99%) McAfee
11 20 (5.99%) Symantec
12 17 (5.09%) EMC
12 17 (5.09%) NetApp
13 9 (2.69%) ServiceNow
14 8 (2.40%) BMC
14 8 (2.40%) Brocade
15 6 (1.80%) Ivanti