Period
to 18 February 2019

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 February 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 22 23 15
Rank change year-on-year +1 -8 +29
Permanent jobs citing Service Delivery 323 299 436
As % of all permanent IT jobs advertised in Birmingham 9.95% 8.26% 10.51%
As % of the Processes & Methodologies category 10.81% 8.96% 11.36%
Number of salaries quoted 140 93 97
Birmingham median annual salary £47,500 £55,000 £45,000
Median salary % change year-on-year -13.64% +22.22% +2.33%
10th Percentile £31,250 £31,500 £27,500
90th Percentile £67,500 £76,000 £77,500
West Midlands median annual salary £46,407 £50,000 £45,000
% change year-on-year -7.19% +11.11% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 2,988 3,337 3,838
As % of all permanent IT jobs advertised in Birmingham 92.05% 92.13% 92.53%
Number of salaries quoted 2,089 2,456 2,877
Birmingham median annual salary £47,500 £45,000 £43,500
Median salary % change year-on-year +5.56% +3.45% +2.35%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £76,250 £70,000 £66,250
West Midlands median annual salary £45,000 £42,000 £40,500
% change year-on-year +7.14% +3.70% -3.57%

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 18 February 2019.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 18 February 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Delivery.

1 223 (69.04%) ITIL
2 145 (44.89%) Data Centre
3 133 (41.18%) Data Protection
4 132 (40.87%) GDPR
5 106 (32.82%) Microsoft
6 92 (28.48%) SLA
7 88 (27.24%) Service Management
8 77 (23.84%) Cisco
9 72 (22.29%) Presales
10 66 (20.43%) Firewall
10 66 (20.43%) Security Cleared
11 59 (18.27%) VMware Infrastructure
11 59 (18.27%) VMware
12 58 (17.96%) CheckPoint
12 58 (17.96%) Self-Motivation
13 57 (17.65%) Due Diligence
14 56 (17.34%) Line Management
14 56 (17.34%) Project Management
14 56 (17.34%) Active Directory
15 55 (17.03%) ISEB
15 55 (17.03%) ITIL Certification
15 55 (17.03%) PRINCE2
16 54 (16.72%) Finance
17 50 (15.48%) Continuous Improvement
18 49 (15.17%) HP
19 48 (14.86%) Microsoft Excel
19 48 (14.86%) Stakeholder Management
19 48 (14.86%) SC Cleared
19 48 (14.86%) ITIL V3
20 47 (14.55%) ITSM

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (7.74%) SharePoint
2 18 (5.57%) SharePoint Server
Applications
1 48 (14.86%) Microsoft Excel
2 37 (11.46%) Microsoft PowerPoint
3 23 (7.12%) Microsoft Office
4 15 (4.64%) Microsoft Project
5 14 (4.33%) MS Visio
6 10 (3.10%) Spreadsheet
7 2 (0.62%) AutoCAD
8 1 (0.31%) Open Workbench
Business Applications
1 4 (1.24%) Remedy ITSM
2 1 (0.31%) Dynamics CRM
Cloud Services
1 45 (13.93%) Microsoft Azure
2 38 (11.76%) Amazon AWS
3 25 (7.74%) PaaS
4 24 (7.43%) IaaS
5 10 (3.10%) Office 365
6 6 (1.86%) SaaS
6 6 (1.86%) Serverless
7 4 (1.24%) Amazon CloudWatch
7 4 (1.24%) Amazon EC2
7 4 (1.24%) Amazon ElastiCache
7 4 (1.24%) Amazon S3
7 4 (1.24%) AWS CloudFormation
7 4 (1.24%) AWS CloudTrail
7 4 (1.24%) AWS CodePipeline
7 4 (1.24%) AWS Lambda
7 4 (1.24%) Cloud Computing
7 4 (1.24%) CloudFront
7 4 (1.24%) IBM Cloud
7 4 (1.24%) SoftLayer
8 2 (0.62%) Azure Functions
Communications & Networking
1 66 (20.43%) Firewall
2 28 (8.67%) WAN
3 26 (8.05%) DHCP
3 26 (8.05%) DNS
4 16 (4.95%) LAN
4 16 (4.95%) OSPF
5 13 (4.02%) VLAN
5 13 (4.02%) VoIP
6 5 (1.55%) Cisco ASA
6 5 (1.55%) VPN
7 4 (1.24%) BGP
7 4 (1.24%) Cisco Nexus
7 4 (1.24%) FWSM
7 4 (1.24%) IPsec
7 4 (1.24%) SNMP
7 4 (1.24%) Software-Defined Networking
8 3 (0.93%) Wireless
9 1 (0.31%) Ethernet
9 1 (0.31%) Internet
9 1 (0.31%) MPLS
Database & Business Intelligence
1 10 (3.10%) Relational Database
2 7 (2.17%) SQL Server
3 5 (1.55%) SQL Server Analysis Services
3 5 (1.55%) SQL Server Integration Services
3 5 (1.55%) SQL Server Reporting Services
4 4 (1.24%) Amazon DynamoDB
4 4 (1.24%) Azure SQL Database
5 3 (0.93%) Data Warehouse
6 2 (0.62%) Microsoft Analysis Services
6 2 (0.62%) MySQL
6 2 (0.62%) RDBMS
6 2 (0.62%) SQL Server 2008
6 2 (0.62%) SQL Server 2012
6 2 (0.62%) SQL Server 2016
7 1 (0.31%) Power BI
Development Applications
1 4 (1.24%) Visual Studio
1 4 (1.24%) VSS/SourceSafe
2 2 (0.62%) Git (software)
2 2 (0.62%) Visual Studio Team System
General
1 54 (16.72%) Finance
2 16 (4.95%) Publishing
3 15 (4.64%) Telecoms
4 11 (3.41%) Billing
5 5 (1.55%) Marketing
6 4 (1.24%) Games
7 2 (0.62%) Legal
8 1 (0.31%) Law
8 1 (0.31%) Local Government
Job Titles
1 88 (27.24%) Architect
2 78 (24.15%) Service Manager
3 44 (13.62%) Delivery Manager
4 32 (9.91%) Services Delivery Manager
5 28 (8.67%) Service Architect
6 25 (7.74%) IT Manager
7 24 (7.43%) IT Services Manager
7 24 (7.43%) Network Engineer
8 22 (6.81%) Solutions Architect
9 19 (5.88%) Technical Manager
10 18 (5.57%) Technical Architect
11 17 (5.26%) Analyst
11 17 (5.26%) Network Architect
11 17 (5.26%) Technical Leader
11 17 (5.26%) Technical Services Manager
12 12 (3.72%) Compliance Manager
12 12 (3.72%) Information Manager
12 12 (3.72%) Information Security Manager
12 12 (3.72%) Security Manager
12 12 (3.72%) Senior Network Engineer
Libraries, Frameworks & Software Standards
1 6 (1.86%) .NET
1 6 (1.86%) Web Services
2 4 (1.24%) ASP.NET
2 4 (1.24%) ASP.NET Web API
2 4 (1.24%) LDAP
2 4 (1.24%) Middleware
2 4 (1.24%) Node.js
2 4 (1.24%) SAML
3 3 (0.93%) MDX
4 2 (0.62%) OLE
4 2 (0.62%) XML
5 1 (0.31%) EDI
Miscellaneous
1 145 (44.89%) Data Centre
2 58 (17.96%) Self-Motivation
3 22 (6.81%) Management Information System
4 18 (5.57%) CMDB
5 12 (3.72%) Handset
6 9 (2.79%) PMI
7 6 (1.86%) Driving Licence
8 4 (1.24%) PKI
8 4 (1.24%) Public Cloud
9 3 (0.93%) Analytical Skills
10 2 (0.62%) Hybrid Cloud
10 2 (0.62%) Linux Command Line
10 2 (0.62%) Video Conferencing
11 1 (0.31%) Mobile App
11 1 (0.31%) Social Media
11 1 (0.31%) User Experience
11 1 (0.31%) Virtual Team
Operating Systems
1 31 (9.60%) Windows
2 22 (6.81%) Windows Server 2003
3 5 (1.55%) Windows 10
4 2 (0.62%) CentOS
4 2 (0.62%) Linux
4 2 (0.62%) SUSE
4 2 (0.62%) Unix
4 2 (0.62%) Windows XP
Processes & Methodologies
1 223 (69.04%) ITIL
2 133 (41.18%) Data Protection
3 88 (27.24%) Service Management
4 72 (22.29%) Presales
5 57 (17.65%) Due Diligence
6 56 (17.34%) Line Management
6 56 (17.34%) Project Management
7 55 (17.03%) PRINCE2
8 50 (15.48%) Continuous Improvement
9 48 (14.86%) ITIL V3
9 48 (14.86%) Stakeholder Management
10 47 (14.55%) ITSM
11 42 (13.00%) Performance Management
12 40 (12.38%) Contract Management
12 40 (12.38%) Incident Management
13 36 (11.15%) Root Cause Analysis
14 33 (10.22%) Change Control
14 33 (10.22%) IT Strategy
15 32 (9.91%) Change Management
16 30 (9.29%) Mentoring
Programming Languages
1 19 (5.88%) SQL
2 8 (2.48%) Python
3 6 (1.86%) PL/SQL
3 6 (1.86%) PowerShell
4 4 (1.24%) Java
4 4 (1.24%) Scala
4 4 (1.24%) Shell Script
5 2 (0.62%) C
5 2 (0.62%) C#
5 2 (0.62%) T-SQL
5 2 (0.62%) VB.NET
Qualifications
1 66 (20.43%) Security Cleared
2 55 (17.03%) ISEB
2 55 (17.03%) ITIL Certification
3 48 (14.86%) SC Cleared
4 36 (11.15%) Cisco Certification
5 33 (10.22%) Degree
6 29 (8.98%) PMI Certification
7 28 (8.67%) CCNP
7 28 (8.67%) CISSP
7 28 (8.67%) Computer Science Degree
8 22 (6.81%) PMP
9 20 (6.19%) CCNA
10 16 (4.95%) CEH
10 16 (4.95%) CompTIA Security+
11 13 (4.02%) DV Cleared
12 12 (3.72%) CISM
13 4 (1.24%) AWS Certification
14 1 (0.31%) DBS Check
14 1 (0.31%) Microsoft Certification
14 1 (0.31%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 132 (40.87%) GDPR
2 92 (28.48%) SLA
3 29 (8.98%) ISO/IEC 27001
4 16 (4.95%) GPG13
5 12 (3.72%) Cyber Essentials
5 12 (3.72%) Cyber Essentials PLUS
5 12 (3.72%) PCI DSS
6 9 (2.79%) PMO
6 9 (2.79%) QA
7 2 (0.62%) ISO/IEC 20000
8 1 (0.31%) Sarbanes-Oxley
System Software
1 59 (18.27%) VMware Infrastructure
2 56 (17.34%) Active Directory
3 40 (12.38%) Hyper-V
4 6 (1.86%) Docker
5 2 (0.62%) Firmware
5 2 (0.62%) vSphere
Systems Management
1 24 (7.43%) SCCM
2 22 (6.81%) Norton AntiVirus
3 16 (4.95%) SCVMM
4 6 (1.86%) Ansible
4 6 (1.86%) Terraform
5 4 (1.24%) Kubernetes
5 4 (1.24%) Mesos
5 4 (1.24%) rkt
5 4 (1.24%) Single Sign-On
6 2 (0.62%) AirWatch
6 2 (0.62%) Failover Clustering
6 2 (0.62%) Microsoft Intune
6 2 (0.62%) Packer
Vendors
1 106 (32.82%) Microsoft
2 77 (23.84%) Cisco
3 59 (18.27%) VMware
4 58 (17.96%) CheckPoint
5 49 (15.17%) HP
6 42 (13.00%) Fortinet
7 32 (9.91%) Citrix
8 30 (9.29%) F5
8 30 (9.29%) Juniper
9 26 (8.05%) IBM
10 24 (7.43%) Dell
11 22 (6.81%) Forcepoint
11 22 (6.81%) McAfee
11 22 (6.81%) Symantec
12 18 (5.57%) ServiceNow
13 16 (4.95%) BMC
13 16 (4.95%) EMC
13 16 (4.95%) NetApp
14 12 (3.72%) Avaya
14 12 (3.72%) Brocade