Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 30 16 48
Rank change year-on-year -14 +32 +6
Permanent jobs citing Service Delivery 267 499 192
As % of all permanent IT jobs advertised in Birmingham 6.87% 10.57% 4.88%
As % of the Processes & Methodologies category 7.62% 11.88% 5.61%
Number of salaries quoted 94 161 129
Birmingham median annual salary £53,750 £45,000 £50,000
Median salary % change year-on-year +19.44% -10.00% -9.09%
10th Percentile £32,500 £27,500 £33,150
90th Percentile £72,500 £77,500 £70,250
West Midlands median annual salary £47,750 £44,738 £47,500
% change year-on-year +6.73% -5.82% -7.77%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3504 4202 3421
As % of all permanent IT jobs advertised in Birmingham 90.17% 89.01% 87.00%
Number of salaries quoted 2749 3074 2860
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -5.56%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £67,625 £68,750
West Midlands median annual salary £40,000 £40,000 £40,000

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 21 November 2017.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 21 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Service Delivery.

1 153 (57.30%) ITIL
2 150 (56.18%) Data Centre
3 97 (36.33%) Service Management
4 90 (33.71%) Line Management
5 75 (28.09%) Microsoft
6 62 (23.22%) Presales
7 56 (20.97%) Change Management
8 46 (17.23%) CheckPoint
9 44 (16.48%) Continuous Improvement
10 43 (16.10%) Project Management
10 43 (16.10%) Cisco
10 43 (16.10%) HP
11 42 (15.73%) ITIL V3
12 41 (15.36%) Mentoring
13 40 (14.98%) Tivoli Storage Manager
14 39 (14.61%) Finance
14 39 (14.61%) Fortinet
15 36 (13.48%) Firewall
16 35 (13.11%) Incident Management
17 34 (12.73%) Analytical Skills
18 33 (12.36%) Problem Management
19 28 (10.49%) Degree
19 28 (10.49%) ITIL Certification
19 28 (10.49%) PRINCE2
20 27 (10.11%) Cisco Certification
20 27 (10.11%) Stakeholder Management
20 27 (10.11%) SIEM
20 27 (10.11%) F5
21 26 (9.74%) Change Control
21 26 (9.74%) Brocade

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.00%) MS Exchange
2 7 (2.62%) Exchange Server 2003
3 5 (1.87%) Exchange Server 2007
4 4 (1.50%) Amazon Alexa
5 3 (1.12%) SharePoint
6 2 (0.75%) IIS
6 2 (0.75%) Oracle Application Server
6 2 (0.75%) WebLogic
Applications
1 17 (6.37%) Microsoft Excel
2 11 (4.12%) Microsoft Office
3 6 (2.25%) Microsoft Project
4 4 (1.50%) Chatbot
4 4 (1.50%) MS Visio
4 4 (1.50%) Spreadsheet
5 1 (0.37%) Microsoft PowerPoint
Business Applications
1 19 (7.12%) assyst
2 2 (0.75%) Maximo
3 1 (0.37%) Dynamics AX
3 1 (0.37%) SAP CO
3 1 (0.37%) SAP FI
3 1 (0.37%) SAP FI/CO
Cloud Services
1 24 (8.99%) Microsoft Azure
2 20 (7.49%) Amazon AWS
3 14 (5.24%) Office 365
4 11 (4.12%) IaaS
4 11 (4.12%) PaaS
5 3 (1.12%) Amazon EC2
5 3 (1.12%) SaaS
6 2 (0.75%) Google Cloud Platform
7 1 (0.37%) Azure Active Directory
Communications & Networking
1 36 (13.48%) Firewall
2 25 (9.36%) OSPF
3 24 (8.99%) WAN
4 16 (5.99%) VPN
5 15 (5.62%) SSL
6 14 (5.24%) BGP
6 14 (5.24%) Cisco ASA
6 14 (5.24%) Cisco Nexus
6 14 (5.24%) IPsec
6 14 (5.24%) SNMP
7 13 (4.87%) Cisco ISE
7 13 (4.87%) Ethernet
7 13 (4.87%) MPLS
7 13 (4.87%) Network Security
7 13 (4.87%) TCP/IP
7 13 (4.87%) VLAN
7 13 (4.87%) Wireless
8 12 (4.49%) LAN
9 6 (2.25%) DNS
10 4 (1.50%) DHCP
Database & Business Intelligence
1 7 (2.62%) MySQL
1 7 (2.62%) SQL Server
2 6 (2.25%) MS Access
3 4 (1.50%) MariaDB
3 4 (1.50%) SQL Server Reporting Services
4 2 (0.75%) Azure SQL Database
4 2 (0.75%) DB2
4 2 (0.75%) Oracle Database
4 2 (0.75%) Oracle Database 10g
4 2 (0.75%) Oracle Database 11g
4 2 (0.75%) Oracle Database 12c
5 1 (0.37%) Crystal Reports
5 1 (0.37%) Data Warehouse
5 1 (0.37%) PostgreSQL
5 1 (0.37%) RDBMS
5 1 (0.37%) Relational Database
Development Applications
1 2 (0.75%) Visual Studio
2 1 (0.37%) Oracle APEX
2 1 (0.37%) SQL Server Management Studio (SSMS)
2 1 (0.37%) VSS/SourceSafe
General
1 39 (14.61%) Finance
2 13 (4.87%) Billing
3 11 (4.12%) Retail
4 10 (3.75%) Publishing
5 9 (3.37%) Manufacturing
6 5 (1.87%) Legal
7 3 (1.12%) Marketing
8 2 (0.75%) Back Office
9 1 (0.37%) Automotive
9 1 (0.37%) Banking
9 1 (0.37%) German Language
9 1 (0.37%) Local Government
9 1 (0.37%) Military
Job Titles
1 46 (17.23%) Architect
2 37 (13.86%) Service Manager
3 21 (7.87%) Technical Manager
4 18 (6.74%) Technical Leader
4 18 (6.74%) Technical Services Manager
5 17 (6.37%) Data Architect
5 17 (6.37%) Data Centre Architect
6 15 (5.62%) Analyst
7 13 (4.87%) Consultant
7 13 (4.87%) Technical Architect
8 12 (4.49%) Network Engineer
8 12 (4.49%) Security Manager
8 12 (4.49%) Senior Network Engineer
9 11 (4.12%) Compliance Manager
9 11 (4.12%) Data Centre Engineer
9 11 (4.12%) Monitoring Engineer
9 11 (4.12%) Security Compliance Manager
10 10 (3.75%) Infrastructure Manager
11 9 (3.37%) Delivery Manager
11 9 (3.37%) Technical Specialist
Libraries, Frameworks & Software Standards
1 2 (0.75%) HTML
2 1 (0.37%) .NET
2 1 (0.37%) ASP.NET
2 1 (0.37%) IDoc
2 1 (0.37%) REST
2 1 (0.37%) Spring
Miscellaneous
1 150 (56.18%) Data Centre
2 34 (12.73%) Analytical Skills
3 21 (7.87%) Computer Science
4 19 (7.12%) Management Information System
5 17 (6.37%) CCTV
6 13 (4.87%) FlexPod
7 12 (4.49%) CMDB
8 9 (3.37%) Public Cloud
9 8 (3.00%) Cyber Attack
9 8 (3.00%) Freedom of Information
10 6 (2.25%) Blackberry
11 4 (1.50%) PMI
11 4 (1.50%) Robotics
12 3 (1.12%) User Experience
13 2 (0.75%) Data Protection Act
13 2 (0.75%) Tandem
13 2 (0.75%) Virtual Team
14 1 (0.37%) Client/Server
14 1 (0.37%) PKI
14 1 (0.37%) Replication
Operating Systems
1 25 (9.36%) Windows
2 18 (6.74%) Linux
3 13 (4.87%) Unix
4 8 (3.00%) Windows Server 2003
4 8 (3.00%) Windows Server 2008
5 7 (2.62%) Windows Server
6 5 (1.87%) Android
6 5 (1.87%) Apple iOS
6 5 (1.87%) Windows Mobile
6 5 (1.87%) Windows XP
7 4 (1.50%) CentOS
7 4 (1.50%) Red Hat Enterprise Linux
7 4 (1.50%) Ubuntu
8 2 (0.75%) AIX
8 2 (0.75%) Windows 10
9 1 (0.37%) Windows 7
9 1 (0.37%) Windows Server 2012
Processes & Methodologies
1 153 (57.30%) ITIL
2 97 (36.33%) Service Management
3 90 (33.71%) Line Management
4 62 (23.22%) Presales
5 56 (20.97%) Change Management
6 44 (16.48%) Continuous Improvement
7 43 (16.10%) Project Management
8 42 (15.73%) ITIL V3
9 41 (15.36%) Mentoring
10 35 (13.11%) Incident Management
11 33 (12.36%) Problem Management
12 28 (10.49%) PRINCE2
13 27 (10.11%) SIEM
13 27 (10.11%) Stakeholder Management
14 26 (9.74%) Change Control
15 25 (9.36%) Matrix Management
15 25 (9.36%) Performance Management
16 24 (8.99%) Contract Management
17 23 (8.61%) IT Strategy
17 23 (8.61%) Process Improvement
Programming Languages
1 12 (4.49%) SQL
2 9 (3.37%) VB
3 6 (2.25%) PowerShell
4 5 (1.87%) Python
5 4 (1.50%) Bash Shell
5 4 (1.50%) Perl
5 4 (1.50%) PHP
5 4 (1.50%) T-SQL
6 1 (0.37%) ABAP
6 1 (0.37%) C#
6 1 (0.37%) Java
6 1 (0.37%) JavaScript
6 1 (0.37%) PL/SQL
6 1 (0.37%) Shell Script
6 1 (0.37%) VB.NET
Qualifications
1 28 (10.49%) Degree
1 28 (10.49%) ITIL Certification
2 27 (10.11%) Cisco Certification
3 25 (9.36%) Security Cleared
4 23 (8.61%) CISSP
5 21 (7.87%) Computer Science Degree
6 20 (7.49%) CCNP
7 15 (5.62%) SC Cleared
8 13 (4.87%) PMI Certification
9 9 (3.37%) CISM
9 9 (3.37%) PMP
10 8 (3.00%) ISEB
11 7 (2.62%) CCNA
12 6 (2.25%) CEH
12 6 (2.25%) CompTIA Security+
12 6 (2.25%) Security+ Certification
13 5 (1.87%) MOS
14 3 (1.12%) MCP
15 2 (0.75%) BPSS Clearance
15 2 (0.75%) LPIC
Quality Assurance & Compliance
1 26 (9.74%) SLA
2 19 (7.12%) QA
3 13 (4.87%) ISO/IEC 20000
4 9 (3.37%) ISO/IEC 27001
5 6 (2.25%) GPG13
6 2 (0.75%) Disclosure Scotland
6 2 (0.75%) GDPR
6 2 (0.75%) PCI DSS
7 1 (0.37%) Cyber Essentials
7 1 (0.37%) Cyber Essentials PLUS
7 1 (0.37%) ISO 22301
7 1 (0.37%) PMO
System Software
1 22 (8.24%) VMware Infrastructure
2 20 (7.49%) Active Directory
3 10 (3.75%) Hyper-V
4 4 (1.50%) Virtual Machines
5 2 (0.75%) Firmware
6 1 (0.37%) BitLocker
6 1 (0.37%) Microsoft App-V
6 1 (0.37%) Virtual Desktop
6 1 (0.37%) XenApp
6 1 (0.37%) XenDesktop
Systems Management
1 40 (14.98%) Tivoli Storage Manager
2 19 (7.12%) SCCM
3 13 (4.87%) Cisco Prime
3 13 (4.87%) SCOM
4 11 (4.12%) Tivoli
5 10 (3.75%) SCVMM
6 8 (3.00%) QRadar
7 4 (1.50%) Cacti
7 4 (1.50%) Icinga
7 4 (1.50%) Microsoft Intune
7 4 (1.50%) Nagios
8 2 (0.75%) Backup Exec
8 2 (0.75%) Cisco IPCC
8 2 (0.75%) Data Guard
8 2 (0.75%) NetBackup
8 2 (0.75%) Oracle Enterprise Manager
9 1 (0.37%) Microsoft Data Protection Manager
9 1 (0.37%) SCDPM
9 1 (0.37%) SCOrch
9 1 (0.37%) SCSM
Vendors
1 75 (28.09%) Microsoft
2 46 (17.23%) CheckPoint
3 43 (16.10%) Cisco
3 43 (16.10%) HP
4 39 (14.61%) Fortinet
5 27 (10.11%) F5
6 26 (9.74%) Brocade
7 23 (8.61%) Citrix
8 22 (8.24%) VMware
9 17 (6.37%) ServiceNow
10 16 (5.99%) Juniper
11 13 (4.87%) Aruba
11 13 (4.87%) Meraki
11 13 (4.87%) SolarWinds
11 13 (4.87%) Sourcefire
12 12 (4.49%) Cadence
12 12 (4.49%) IBM
13 10 (3.75%) EMC
13 10 (3.75%) NetApp
14 9 (3.37%) BMC