Period
to 20 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 21 16 44
Rank change year-on-year -5 +28 +8
Permanent jobs citing Service Delivery 299 435 211
As % of all permanent IT jobs advertised in Birmingham 8.13% 10.48% 5.19%
As % of the Processes & Methodologies category 9.03% 11.55% 5.97%
Number of salaries quoted 93 97 150
Birmingham median annual salary £55,000 £45,000 £43,974
Median salary % change year-on-year +22.22% +2.33% -16.24%
10th Percentile £31,500 £27,500 £27,750
90th Percentile £76,000 £77,500 £65,000
West Midlands median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,310 3,766 3,537
As % of all permanent IT jobs advertised in Birmingham 89.99% 90.75% 87.01%
Number of salaries quoted 2,432 2,815 2,929
Birmingham median annual salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.45% +2.35% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £70,000 £66,250 £67,500
West Midlands median annual salary £42,000 £40,566 £42,500
% change year-on-year +3.54% -4.55% +6.25%

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 20 February 2018.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 20 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Delivery.

1 194 (64.88%) Data Centre
2 179 (59.87%) ITIL
3 108 (36.12%) Line Management
4 107 (35.79%) Microsoft
5 103 (34.45%) Service Management
6 78 (26.09%) Continuous Improvement
7 77 (25.75%) Presales
8 71 (23.75%) Tivoli Storage Manager
9 67 (22.41%) Degree
10 65 (21.74%) Change Management
11 64 (21.40%) Microsoft Azure
12 54 (18.06%) Amazon AWS
13 52 (17.39%) VMware Infrastructure
13 52 (17.39%) VMware
13 52 (17.39%) Project Management
14 51 (17.06%) Citrix
15 50 (16.72%) CheckPoint
16 48 (16.05%) Cisco
17 47 (15.72%) Firewall
17 47 (15.72%) Computer Science
17 47 (15.72%) Software Engineering
17 47 (15.72%) Computer Science Degree
18 46 (15.38%) Matrix Management
19 45 (15.05%) Finance
19 45 (15.05%) SLA
20 43 (14.38%) Fortinet
21 41 (13.71%) ITIL Certification
21 41 (13.71%) SCVMM
22 40 (13.38%) ITIL V3
23 39 (13.04%) Public Cloud

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.02%) Exchange Server 2010
1 18 (6.02%) MS Exchange
2 2 (0.67%) Exchange Server 2013
2 2 (0.67%) Oracle Application Server
2 2 (0.67%) Skype for Business
2 2 (0.67%) WebLogic
3 1 (0.33%) BizTalk Server
3 1 (0.33%) SharePoint
Applications
1 15 (5.02%) Microsoft Excel
2 11 (3.68%) Microsoft Office
3 9 (3.01%) Microsoft Project
4 8 (2.68%) Microsoft PowerPoint
5 4 (1.34%) MS Visio
5 4 (1.34%) Spreadsheet
Business Applications
1 7 (2.34%) assyst
2 4 (1.34%) Dynamics CRM
3 3 (1.00%) Dynamics AX
4 2 (0.67%) Maximo
5 1 (0.33%) SAP CO
5 1 (0.33%) SAP FI
5 1 (0.33%) SAP FI/CO
Cloud Services
1 64 (21.40%) Microsoft Azure
2 54 (18.06%) Amazon AWS
3 25 (8.36%) Office 365
4 17 (5.69%) PaaS
5 16 (5.35%) Amazon EC2
6 12 (4.01%) IaaS
7 7 (2.34%) SaaS
8 4 (1.34%) Serverless
9 3 (1.00%) Azure Data Factory
9 3 (1.00%) Cortana Intelligence Suite
9 3 (1.00%) GitHub
10 2 (0.67%) Azure Active Directory
10 2 (0.67%) Google Cloud Platform
Communications & Networking
1 47 (15.72%) Firewall
2 27 (9.03%) WAN
3 26 (8.70%) OSPF
4 20 (6.69%) VPN
5 16 (5.35%) NetScaler
6 15 (5.02%) BGP
6 15 (5.02%) Cisco ASA
6 15 (5.02%) Cisco Nexus
6 15 (5.02%) IPsec
6 15 (5.02%) SNMP
7 12 (4.01%) Software-Defined Networking
8 11 (3.68%) DHCP
8 11 (3.68%) DNS
8 11 (3.68%) LAN
9 9 (3.01%) FWSM
9 9 (3.01%) MPLS
9 9 (3.01%) VLAN
9 9 (3.01%) Wireless
10 7 (2.34%) SMS
11 6 (2.01%) Ethernet
Database & Business Intelligence
1 5 (1.67%) Azure SQL Database
1 5 (1.67%) Big Data
2 4 (1.34%) SQL Server
3 3 (1.00%) Data Lake
3 3 (1.00%) MySQL
3 3 (1.00%) Power BI
4 2 (0.67%) DB2
4 2 (0.67%) Oracle Database
4 2 (0.67%) Oracle Database 10g
4 2 (0.67%) Oracle Database 11g
4 2 (0.67%) Oracle Database 12c
5 1 (0.33%) Data Warehouse
5 1 (0.33%) Electronic Patient Records
5 1 (0.33%) PostgreSQL
Development Applications
1 9 (3.01%) VSS/SourceSafe
2 7 (2.34%) Visual Studio
3 5 (1.67%) Git (software)
4 2 (0.67%) Visual Studio Team System
5 1 (0.33%) Oracle APEX
General
1 45 (15.05%) Finance
2 17 (5.69%) Marketing
3 11 (3.68%) Legal
4 8 (2.68%) Manufacturing
4 8 (2.68%) Publishing
5 7 (2.34%) Billing
5 7 (2.34%) Retail
6 5 (1.67%) Military
6 5 (1.67%) Telecoms
7 2 (0.67%) Back Office
7 2 (0.67%) Local Government
8 1 (0.33%) Automotive
8 1 (0.33%) Banking
8 1 (0.33%) German Language
8 1 (0.33%) Law
Job Titles
1 58 (19.40%) Service Manager
2 52 (17.39%) Architect
3 36 (12.04%) Technical Manager
4 33 (11.04%) Technical Services Manager
4 33 (11.04%) Technical Specialist
5 23 (7.69%) Infrastructure Manager
5 23 (7.69%) Infrastructure Specialist
6 21 (7.02%) Technical Leader
7 17 (5.69%) Delivery Manager
7 17 (5.69%) IT Manager
8 16 (5.35%) Services Delivery Manager
8 16 (5.35%) Technical Architect
9 15 (5.02%) Solutions Architect
10 12 (4.01%) Data Architect
10 12 (4.01%) Data Centre Architect
11 10 (3.34%) Cloud Architect
11 10 (3.34%) Consultant
12 9 (3.01%) Analyst
12 9 (3.01%) Citrix Specialist
12 9 (3.01%) Senior Network Specialist
Libraries, Frameworks & Software Standards
1 9 (3.01%) LDAP
2 5 (1.67%) Flash
3 3 (1.00%) RESTful
3 3 (1.00%) Web Services
4 2 (0.67%) HTML
5 1 (0.33%) .NET
5 1 (0.33%) .NET Framework
5 1 (0.33%) ASP.NET
5 1 (0.33%) ASP.NET MVC
5 1 (0.33%) ASP.NET Web API
5 1 (0.33%) CSS
5 1 (0.33%) Entity Framework
5 1 (0.33%) IDoc
5 1 (0.33%) Oracle Fusion
5 1 (0.33%) REST
5 1 (0.33%) Spring
5 1 (0.33%) WCF
Miscellaneous
1 194 (64.88%) Data Centre
2 47 (15.72%) Computer Science
3 39 (13.04%) Public Cloud
4 22 (7.36%) CMDB
5 21 (7.02%) Analytical Skills
6 18 (6.02%) Management Information System
7 12 (4.01%) CCTV
8 10 (3.34%) User Experience
9 9 (3.01%) PKI
10 6 (2.01%) FlexPod
11 5 (1.67%) Driving Licence
11 5 (1.67%) Social Media
11 5 (1.67%) Virtual Team
12 4 (1.34%) Hybrid Cloud
12 4 (1.34%) NHS
12 4 (1.34%) PMI
13 3 (1.00%) Cyberattack
13 3 (1.00%) Freedom of Information
13 3 (1.00%) Handset
14 2 (0.67%) Tandem
Operating Systems
1 29 (9.70%) Windows
2 17 (5.69%) Windows Server
3 8 (2.68%) Linux
4 6 (2.01%) Unix
5 3 (1.00%) Windows Server 2008
6 2 (0.67%) AIX
6 2 (0.67%) Windows 10
7 1 (0.33%) Android
7 1 (0.33%) Apple iOS
7 1 (0.33%) Windows Mobile
7 1 (0.33%) Windows Server 2003
7 1 (0.33%) Windows Server 2012
Processes & Methodologies
1 179 (59.87%) ITIL
2 108 (36.12%) Line Management
3 103 (34.45%) Service Management
4 78 (26.09%) Continuous Improvement
5 77 (25.75%) Presales
6 65 (21.74%) Change Management
7 52 (17.39%) Project Management
8 47 (15.72%) Software Engineering
9 46 (15.38%) Matrix Management
10 40 (13.38%) ITIL V3
11 39 (13.04%) PRINCE2
11 39 (13.04%) Requirements Analysis
12 36 (12.04%) Root Cause Analysis
13 34 (11.37%) Stakeholder Management
14 31 (10.37%) Mentoring
15 30 (10.03%) Problem Management
16 28 (9.36%) Service Design
17 25 (8.36%) Validation
18 24 (8.03%) Incident Management
18 24 (8.03%) IT Strategy
Programming Languages
1 11 (3.68%) SQL
2 4 (1.34%) C
2 4 (1.34%) PowerShell
3 2 (0.67%) C#
4 1 (0.33%) ABAP
4 1 (0.33%) Groovy
4 1 (0.33%) Java
4 1 (0.33%) JavaScript
4 1 (0.33%) PL/SQL
4 1 (0.33%) Python
4 1 (0.33%) Shell Script
Qualifications
1 67 (22.41%) Degree
2 47 (15.72%) Computer Science Degree
3 41 (13.71%) ITIL Certification
4 34 (11.37%) Cisco Certification
5 25 (8.36%) CCNP
6 21 (7.02%) PMI Certification
7 17 (5.69%) PMP
8 16 (5.35%) MCP
9 14 (4.68%) VMware Certified Professional (VCP)
10 13 (4.35%) ISEB
11 12 (4.01%) CCNA
12 9 (3.01%) CISSP
13 7 (2.34%) Security Cleared
14 6 (2.01%) SC Cleared
15 5 (1.67%) CEH
15 5 (1.67%) CompTIA Security+
16 4 (1.34%) CISM
17 1 (0.33%) OCP
17 1 (0.33%) Oracle Certification
17 1 (0.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 45 (15.05%) SLA
2 13 (4.35%) QA
3 10 (3.34%) ISO/IEC 27001
4 7 (2.34%) GDPR
5 6 (2.01%) ISO/IEC 20000
6 5 (1.67%) GPG13
7 1 (0.33%) COBIT
7 1 (0.33%) Cyber Essentials
7 1 (0.33%) Cyber Essentials PLUS
7 1 (0.33%) ISO 22301
7 1 (0.33%) PCI DSS
7 1 (0.33%) PMO
System Software
1 52 (17.39%) VMware Infrastructure
2 25 (8.36%) Active Directory
2 25 (8.36%) Hyper-V
3 20 (6.69%) XenApp
4 18 (6.02%) Microsoft App-V
4 18 (6.02%) Virtual Machines
4 18 (6.02%) XenDesktop
5 16 (5.35%) VMware ESXi
5 16 (5.35%) vSphere
6 3 (1.00%) Docker
7 2 (0.67%) BitLocker
7 2 (0.67%) Virtual Desktop
Systems Management
1 71 (23.75%) Tivoli Storage Manager
2 41 (13.71%) SCVMM
3 16 (5.35%) vCenter Server
3 16 (5.35%) vMotion
4 6 (2.01%) Cisco Prime
4 6 (2.01%) QRadar
5 5 (1.67%) Microsoft Intune
5 5 (1.67%) SCCM
6 4 (1.34%) SCOM
6 4 (1.34%) Tivoli
7 3 (1.00%) WhatsUp Gold
8 2 (0.67%) AirWatch
8 2 (0.67%) Cisco IPCC
8 2 (0.67%) Data Guard
8 2 (0.67%) Microsoft Data Protection Manager
8 2 (0.67%) Oracle Enterprise Manager
8 2 (0.67%) SCDPM
8 2 (0.67%) SCOrch
8 2 (0.67%) SCSM
9 1 (0.33%) Oracle RMAN
Vendors
1 107 (35.79%) Microsoft
2 52 (17.39%) VMware
3 51 (17.06%) Citrix
4 50 (16.72%) CheckPoint
5 48 (16.05%) Cisco
6 43 (14.38%) Fortinet
7 39 (13.04%) HP
8 34 (11.37%) F5
9 27 (9.03%) Juniper
9 27 (9.03%) ServiceNow
10 23 (7.69%) BMC
11 22 (7.36%) Brocade
12 16 (5.35%) Ivanti
13 15 (5.02%) Cadence
14 11 (3.68%) Capita
15 9 (3.01%) CA
15 9 (3.01%) Huawei
15 9 (3.01%) IBM
15 9 (3.01%) Meraki
15 9 (3.01%) SolarWinds