Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 16 28 19
Rank change year-on-year +12 -9 +20
Permanent jobs citing Service Delivery 414 270 392
As % of all permanent IT jobs advertised in Birmingham 10.49% 7.02% 8.13%
As % of the Processes & Methodologies category 11.51% 7.74% 9.12%
Number of salaries quoted 140 105 180
Birmingham median annual salary £57,500 £51,500 £42,765
Median salary % change year-on-year +11.65% +20.43% -9.97%
10th Percentile £44,692 £28,876 £26,250
90th Percentile £68,875 £77,500 £75,000
West Midlands median annual salary £54,625 £47,500 £44,738
% change year-on-year +15.00% +6.17% -5.82%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,596 3,489 4,296
As % of all permanent IT jobs advertised in Birmingham 91.08% 90.69% 89.11%
Number of salaries quoted 2,574 2,845 3,205
Birmingham median annual salary £45,000 £44,000 £42,500
Median salary % change year-on-year +2.27% +3.53% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £70,000 £65,000 £70,000
West Midlands median annual salary £42,500 £40,000 £40,500
% change year-on-year +6.25% -1.23% +1.25%

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 20 July 2018.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 20 July 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Delivery.

1 305 (73.67%) Data Centre
2 285 (68.84%) ITIL
3 139 (33.57%) Continuous Improvement
4 135 (32.61%) Self-Motivation
5 127 (30.68%) Microsoft
6 123 (29.71%) ITIL Certification
7 122 (29.47%) Presales
8 119 (28.74%) CheckPoint
9 117 (28.26%) Cisco
10 114 (27.54%) Firewall
10 114 (27.54%) Line Management
11 106 (25.60%) Due Diligence
11 106 (25.60%) Service Management
12 104 (25.12%) Degree
13 101 (24.40%) Fortinet
14 84 (20.29%) VMware
15 82 (19.81%) HP
16 81 (19.57%) VMware Infrastructure
17 78 (18.84%) Citrix
18 76 (18.36%) SLA
18 76 (18.36%) Computer Science
19 75 (18.12%) Root Cause Analysis
20 74 (17.87%) Computer Science Degree
20 74 (17.87%) Software Engineering
20 74 (17.87%) Project Management
21 64 (15.46%) Amazon AWS
22 63 (15.22%) Microsoft Azure
23 60 (14.49%) PRINCE2
23 60 (14.49%) F5
23 60 (14.49%) ITIL V3

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (5.80%) Exchange Server 2010
1 24 (5.80%) MS Exchange
2 5 (1.21%) SharePoint
3 2 (0.48%) SAS
4 1 (0.24%) Apache
4 1 (0.24%) Exchange Server 2013
4 1 (0.24%) Skype for Business
4 1 (0.24%) Tomcat
Applications
1 34 (8.21%) Microsoft Excel
2 31 (7.49%) Microsoft PowerPoint
3 6 (1.45%) Microsoft Office
3 6 (1.45%) Microsoft Project
4 2 (0.48%) MS Visio
4 2 (0.48%) Spreadsheet
Business Applications
1 6 (1.45%) assyst
1 6 (1.45%) Sentinel
2 5 (1.21%) Dynamics CRM
3 4 (0.97%) Dynamics AX
Cloud Services
1 64 (15.46%) Amazon AWS
2 63 (15.22%) Microsoft Azure
3 31 (7.49%) PaaS
4 26 (6.28%) IaaS
5 16 (3.86%) Amazon EC2
6 10 (2.42%) SaaS
7 8 (1.93%) Office 365
8 5 (1.21%) Serverless
9 4 (0.97%) Azure Data Factory
9 4 (0.97%) Cortana Intelligence Suite
9 4 (0.97%) GitHub
10 1 (0.24%) Amazon CloudWatch
10 1 (0.24%) Amazon ElastiCache
10 1 (0.24%) Amazon S3
10 1 (0.24%) AWS CloudFormation
10 1 (0.24%) AWS Lambda
10 1 (0.24%) CloudFront
10 1 (0.24%) IBM Cloud
10 1 (0.24%) SoftLayer
Communications & Networking
1 114 (27.54%) Firewall
2 43 (10.39%) WAN
3 38 (9.18%) OSPF
4 31 (7.49%) VPN
5 26 (6.28%) Software-Defined Networking
6 24 (5.80%) LAN
7 23 (5.56%) NetScaler
8 15 (3.62%) BGP
8 15 (3.62%) Cisco ASA
8 15 (3.62%) Cisco Nexus
8 15 (3.62%) DHCP
8 15 (3.62%) DNS
8 15 (3.62%) FWSM
8 15 (3.62%) IPsec
8 15 (3.62%) SNMP
9 11 (2.66%) Cisco Firepower
9 11 (2.66%) MPLS
9 11 (2.66%) TACACS
9 11 (2.66%) VLAN
9 11 (2.66%) Wireless
Database & Business Intelligence
1 8 (1.93%) Big Data
2 5 (1.21%) SQL Server Analysis Services
2 5 (1.21%) SQL Server Integration Services
2 5 (1.21%) SQL Server Reporting Services
3 4 (0.97%) Azure SQL Database
3 4 (0.97%) Data Lake
3 4 (0.97%) Power BI
4 2 (0.48%) SQL Server
5 1 (0.24%) Amazon DynamoDB
5 1 (0.24%) RDBMS
5 1 (0.24%) Relational Database
5 1 (0.24%) SQL Server 2008
5 1 (0.24%) SQL Server 2016
Development Applications
1 15 (3.62%) VSS/SourceSafe
2 4 (0.97%) Git (software)
2 4 (0.97%) Visual Studio
General
1 40 (9.66%) Finance
2 22 (5.31%) Marketing
2 22 (5.31%) Publishing
3 11 (2.66%) Legal
4 4 (0.97%) Telecoms
5 3 (0.72%) Retail
6 2 (0.48%) Banking
6 2 (0.48%) Billing
7 1 (0.24%) Local Government
Job Titles
1 86 (20.77%) Architect
2 63 (15.22%) Service Manager
3 41 (9.90%) Technical Specialist
4 34 (8.21%) Infrastructure Specialist
5 32 (7.73%) Technical Manager
5 32 (7.73%) Technical Services Manager
6 27 (6.52%) Service Architect
6 27 (6.52%) Services Delivery Manager
7 26 (6.28%) Delivery Manager
7 26 (6.28%) Infrastructure Manager
8 25 (6.04%) Network Architect
9 23 (5.56%) Consultant
9 23 (5.56%) Data Architect
9 23 (5.56%) Data Centre Architect
9 23 (5.56%) Technical Leader
10 21 (5.07%) Solutions Architect
11 19 (4.59%) Citrix Specialist
11 19 (4.59%) Network Team Leader
11 19 (4.59%) Team Leader
11 19 (4.59%) Virtualisation Specialist
Libraries, Frameworks & Software Standards
1 15 (3.62%) LDAP
2 7 (1.69%) Flash
3 5 (1.21%) .NET
3 5 (1.21%) COM
3 5 (1.21%) Web Services
4 4 (0.97%) RESTful
5 1 (0.24%) Node.js
Miscellaneous
1 305 (73.67%) Data Centre
2 135 (32.61%) Self-Motivation
3 76 (18.36%) Computer Science
4 39 (9.42%) Public Cloud
5 37 (8.94%) CMDB
6 32 (7.73%) Management Information System
7 23 (5.56%) CCTV
8 21 (5.07%) Analytical Skills
9 15 (3.62%) PKI
10 11 (2.66%) Driving Licence
11 9 (2.17%) Social Media
12 8 (1.93%) Hybrid Cloud
13 6 (1.45%) CESG
13 6 (1.45%) Freedom of Information
13 6 (1.45%) PMI
13 6 (1.45%) Video Conferencing
14 2 (0.48%) AS400
14 2 (0.48%) iSeries
14 2 (0.48%) Private Cloud
14 2 (0.48%) User Experience
Operating Systems
1 45 (10.87%) Windows
2 25 (6.04%) Windows Server
3 12 (2.90%) Linux
4 7 (1.69%) Windows 7
5 5 (1.21%) Windows 10
6 2 (0.48%) Windows 8
7 1 (0.24%) Unix
Processes & Methodologies
1 285 (68.84%) ITIL
2 139 (33.57%) Continuous Improvement
3 122 (29.47%) Presales
4 114 (27.54%) Line Management
5 106 (25.60%) Due Diligence
5 106 (25.60%) Service Management
6 75 (18.12%) Root Cause Analysis
7 74 (17.87%) Project Management
7 74 (17.87%) Software Engineering
8 60 (14.49%) ITIL V3
8 60 (14.49%) PRINCE2
9 59 (14.25%) Requirements Analysis
10 48 (11.59%) Tech Ops
11 43 (10.39%) Data Protection
11 43 (10.39%) Load Balancing
12 42 (10.14%) Change Management
12 42 (10.14%) Information Security
13 40 (9.66%) Stakeholder Management
14 38 (9.18%) SIEM
15 37 (8.94%) Service Design
Programming Languages
1 9 (2.17%) SQL
2 4 (0.97%) C#
2 4 (0.97%) U-SQL
3 3 (0.72%) Java
3 3 (0.72%) Python
4 2 (0.48%) C
4 2 (0.48%) R
5 1 (0.24%) JavaScript
5 1 (0.24%) PowerShell
5 1 (0.24%) Shell Script
Qualifications
1 123 (29.71%) ITIL Certification
2 104 (25.12%) Degree
3 74 (17.87%) Computer Science Degree
4 48 (11.59%) Cisco Certification
5 43 (10.39%) PMI Certification
6 42 (10.14%) PMP
7 40 (9.66%) ISEB
8 38 (9.18%) CISSP
9 36 (8.70%) CCNP
10 35 (8.45%) Security Cleared
11 31 (7.49%) SC Cleared
12 21 (5.07%) CCNA
13 20 (4.83%) CISM
14 18 (4.35%) CEH
14 18 (4.35%) CompTIA Security+
15 15 (3.62%) MCP
15 15 (3.62%) VMware Certified Professional (VCP)
16 6 (1.45%) CIPD
16 6 (1.45%) CISA
16 6 (1.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 76 (18.36%) SLA
2 51 (12.32%) ISO/IEC 27001
3 36 (8.70%) GDPR
4 20 (4.83%) Cyber Essentials
4 20 (4.83%) Cyber Essentials PLUS
4 20 (4.83%) PCI DSS
5 18 (4.35%) GPG13
6 13 (3.14%) QA
7 7 (1.69%) ISO/IEC 20000
8 2 (0.48%) ISO 9001
9 1 (0.24%) PMO
System Software
1 81 (19.57%) VMware Infrastructure
2 37 (8.94%) Hyper-V
3 35 (8.45%) Active Directory
4 24 (5.80%) vSphere
4 24 (5.80%) XenApp
5 23 (5.56%) Microsoft App-V
5 23 (5.56%) VMware ESXi
5 23 (5.56%) XenDesktop
6 19 (4.59%) Virtual Machines
7 5 (1.21%) Docker
Systems Management
1 48 (11.59%) SCVMM
1 48 (11.59%) Tivoli Storage Manager
2 23 (5.56%) vCenter Server
2 23 (5.56%) vMotion
3 11 (2.66%) QRadar
3 11 (2.66%) WhatsUp Gold
4 2 (0.48%) Microsoft Intune
4 2 (0.48%) SCCM
5 1 (0.24%) Ansible
5 1 (0.24%) Failover Clustering
5 1 (0.24%) Kubernetes
5 1 (0.24%) Mesos
5 1 (0.24%) rkt
5 1 (0.24%) Terraform
Vendors
1 127 (30.68%) Microsoft
2 119 (28.74%) CheckPoint
3 117 (28.26%) Cisco
4 101 (24.40%) Fortinet
5 84 (20.29%) VMware
6 82 (19.81%) HP
7 78 (18.84%) Citrix
8 60 (14.49%) F5
9 49 (11.84%) Juniper
10 25 (6.04%) BMC
11 23 (5.56%) Ivanti
12 22 (5.31%) EMC
12 22 (5.31%) NetApp
12 22 (5.31%) ServiceNow
13 19 (4.59%) Brocade
14 15 (3.62%) CA
15 11 (2.66%) Meraki
15 11 (2.66%) SolarWinds
15 11 (2.66%) Tripwire
16 9 (2.17%) Salesforce.com