Period
to 22 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
West Midlands > Birmingham
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 21 29 18
Rank change year-on-year +8 -11 +24
Permanent jobs citing Service Delivery 349 280 457
As % of all permanent IT jobs advertised in Birmingham 9.30% 7.26% 9.45%
As % of the Processes & Methodologies category 10.26% 7.89% 10.50%
Number of salaries quoted 151 105 166
Birmingham median annual salary £57,500 £51,500 £45,000
Median salary % change year-on-year +11.65% +14.44% -5.26%
10th Percentile £28,818 £31,250 £27,125
90th Percentile £67,500 £72,500 £77,500
West Midlands median annual salary £55,000 £48,868 £45,000
% change year-on-year +12.55% +8.60% -6.98%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,401 3,547 4,354
As % of all permanent IT jobs advertised in Birmingham 90.62% 91.99% 90.01%
Number of salaries quoted 2,421 2,853 3,198
Birmingham median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -2.30%
10th Percentile £26,250 £27,500 £25,750
90th Percentile £71,250 £65,000 £68,750
West Midlands median annual salary £44,000 £40,000 £40,000
% change year-on-year +10.00% - -

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Birmingham.

Salary trend for Service Delivery in Birmingham

Service Delivery
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Delivery in Birmingham over the 6 months to 22 September 2018.

Salary histogram for Service Delivery in Birmingham

For the 6 months to 22 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Delivery.

1 250 (71.63%) ITIL
2 231 (66.19%) Data Centre
3 104 (29.80%) ITIL Certification
4 102 (29.23%) Microsoft
5 99 (28.37%) Service Management
6 96 (27.51%) Cisco
7 94 (26.93%) CheckPoint
8 86 (24.64%) Firewall
8 86 (24.64%) Continuous Improvement
9 85 (24.36%) Self-Motivation
10 81 (23.21%) SLA
11 76 (21.78%) Fortinet
12 74 (21.20%) Presales
13 70 (20.06%) Line Management
14 64 (18.34%) Data Protection
14 64 (18.34%) Due Diligence
15 63 (18.05%) Degree
16 62 (17.77%) HP
17 59 (16.91%) Root Cause Analysis
18 58 (16.62%) GDPR
18 58 (16.62%) Project Management
19 55 (15.76%) VMware
20 54 (15.47%) VMware Infrastructure
21 52 (14.90%) ITIL V3
22 49 (14.04%) ISO/IEC 27001
23 48 (13.75%) Computer Science
24 47 (13.47%) PRINCE2
25 46 (13.18%) Citrix
25 46 (13.18%) Computer Science Degree
26 45 (12.89%) Software Engineering

Service Delivery
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.72%) Exchange Server 2010
1 13 (3.72%) MS Exchange
2 9 (2.58%) SharePoint
3 4 (1.15%) SharePoint Server
4 2 (0.57%) SAS
5 1 (0.29%) Apache
5 1 (0.29%) Tomcat
Applications
1 40 (11.46%) Microsoft Excel
2 33 (9.46%) Microsoft PowerPoint
3 12 (3.44%) Microsoft Office
4 7 (2.01%) MS Visio
4 7 (2.01%) Spreadsheet
5 6 (1.72%) Microsoft Project
Business Applications
1 7 (2.01%) assyst
1 7 (2.01%) Sentinel
2 3 (0.86%) Remedy ITSM
3 2 (0.57%) Teamcenter
4 1 (0.29%) Dynamics CRM
Cloud Services
1 30 (8.60%) Amazon AWS
2 27 (7.74%) Microsoft Azure
3 20 (5.73%) PaaS
4 18 (5.16%) IaaS
5 6 (1.72%) SaaS
6 5 (1.43%) Amazon EC2
7 4 (1.15%) Amazon CloudWatch
7 4 (1.15%) Amazon ElastiCache
7 4 (1.15%) Amazon S3
7 4 (1.15%) AWS CloudFormation
7 4 (1.15%) AWS CodePipeline
7 4 (1.15%) AWS Lambda
7 4 (1.15%) CloudFront
7 4 (1.15%) IBM Cloud
7 4 (1.15%) Serverless
7 4 (1.15%) SoftLayer
8 3 (0.86%) AWS CloudTrail
9 2 (0.57%) Office 365
Communications & Networking
1 86 (24.64%) Firewall
2 29 (8.31%) WAN
3 26 (7.45%) OSPF
4 22 (6.30%) VPN
5 20 (5.73%) LAN
6 15 (4.30%) DHCP
6 15 (4.30%) DNS
6 15 (4.30%) Software-Defined Networking
7 13 (3.72%) NetScaler
8 10 (2.87%) Cisco ASA
9 9 (2.58%) BGP
9 9 (2.58%) Cisco Nexus
9 9 (2.58%) FWSM
9 9 (2.58%) IPsec
9 9 (2.58%) SNMP
10 7 (2.01%) MPLS
10 7 (2.01%) VLAN
10 7 (2.01%) Wireless
11 6 (1.72%) Cisco Wireless
11 6 (1.72%) TACACS
Database & Business Intelligence
1 4 (1.15%) Amazon DynamoDB
1 4 (1.15%) Relational Database
1 4 (1.15%) SQL Server
2 1 (0.29%) Big Data
2 1 (0.29%) Data Warehouse
2 1 (0.29%) RDBMS
2 1 (0.29%) SQL Server 2008
2 1 (0.29%) SQL Server 2016
2 1 (0.29%) SQL Server Analysis Services
2 1 (0.29%) SQL Server Integration Services
2 1 (0.29%) SQL Server Reporting Services
Development Applications
1 9 (2.58%) VSS/SourceSafe
General
1 36 (10.32%) Finance
2 23 (6.59%) Publishing
3 5 (1.43%) Games
4 4 (1.15%) Billing
4 4 (1.15%) Marketing
5 3 (0.86%) Legal
6 2 (0.57%) Banking
7 1 (0.29%) Manufacturing
7 1 (0.29%) Retail
Job Titles
1 71 (20.34%) Architect
2 63 (18.05%) Service Manager
3 28 (8.02%) Services Delivery Manager
4 27 (7.74%) Delivery Manager
5 23 (6.59%) Solutions Architect
5 23 (6.59%) Technical Manager
5 23 (6.59%) Technical Services Manager
6 20 (5.73%) Analyst
6 20 (5.73%) Infrastructure Manager
6 20 (5.73%) Team Leader
7 19 (5.44%) Network Architect
7 19 (5.44%) Network Team Leader
7 19 (5.44%) Service Architect
8 18 (5.16%) Security Manager
9 17 (4.87%) Technical Leader
10 16 (4.58%) Compliance Manager
10 16 (4.58%) Information Manager
10 16 (4.58%) Information Security Compliance Manager
10 16 (4.58%) Information Security Manager
10 16 (4.58%) Security Compliance Manager
Libraries, Frameworks & Software Standards
1 9 (2.58%) LDAP
2 4 (1.15%) .NET
2 4 (1.15%) COM
2 4 (1.15%) Node.js
2 4 (1.15%) Web Services
3 3 (0.86%) Middleware
3 3 (0.86%) SAML
4 2 (0.57%) Flash
5 1 (0.29%) EDI
5 1 (0.29%) J2EE
Miscellaneous
1 231 (66.19%) Data Centre
2 85 (24.36%) Self-Motivation
3 48 (13.75%) Computer Science
4 31 (8.88%) Management Information System
5 20 (5.73%) CMDB
6 16 (4.58%) Analytical Skills
7 15 (4.30%) CCTV
8 13 (3.72%) Public Cloud
9 10 (2.87%) PMI
10 9 (2.58%) PKI
11 7 (2.01%) CESG
11 7 (2.01%) Driving Licence
11 7 (2.01%) Freedom of Information
11 7 (2.01%) Video Conferencing
12 2 (0.57%) AS400
12 2 (0.57%) Digital Media
12 2 (0.57%) iSeries
12 2 (0.57%) Social Media
13 1 (0.29%) NHS
13 1 (0.29%) Video\Live Streaming
Operating Systems
1 42 (12.03%) Windows
2 15 (4.30%) Windows Server
3 13 (3.72%) Windows 7
4 7 (2.01%) Linux
5 6 (1.72%) Windows 10
5 6 (1.72%) Windows Server 2003
6 2 (0.57%) Windows 8
7 1 (0.29%) Unix
Processes & Methodologies
1 250 (71.63%) ITIL
2 99 (28.37%) Service Management
3 86 (24.64%) Continuous Improvement
4 74 (21.20%) Presales
5 70 (20.06%) Line Management
6 64 (18.34%) Data Protection
6 64 (18.34%) Due Diligence
7 59 (16.91%) Root Cause Analysis
8 58 (16.62%) Project Management
9 52 (14.90%) ITIL V3
10 47 (13.47%) PRINCE2
11 45 (12.89%) Information Security
11 45 (12.89%) Software Engineering
12 40 (11.46%) SIEM
13 37 (10.60%) Change Management
14 36 (10.32%) ITSM
14 36 (10.32%) Stakeholder Management
14 36 (10.32%) Tech Ops
15 31 (8.88%) Matrix Management
16 29 (8.31%) IT Strategy
Programming Languages
1 6 (1.72%) Python
2 5 (1.43%) SQL
3 4 (1.15%) Java
4 2 (0.57%) R
5 1 (0.29%) C
5 1 (0.29%) JavaScript
5 1 (0.29%) PowerShell
5 1 (0.29%) Shell Script
5 1 (0.29%) VB.NET
Qualifications
1 104 (29.80%) ITIL Certification
2 63 (18.05%) Degree
3 46 (13.18%) Computer Science Degree
4 42 (12.03%) Security Cleared
5 40 (11.46%) CISSP
6 37 (10.60%) ISEB
6 37 (10.60%) PMI Certification
6 37 (10.60%) SC Cleared
7 30 (8.60%) Cisco Certification
8 29 (8.31%) PMP
9 23 (6.59%) CCNP
10 22 (6.30%) CISM
11 18 (5.16%) CEH
11 18 (5.16%) CompTIA Security+
12 13 (3.72%) CCNA
13 7 (2.01%) CISA
14 6 (1.72%) CIPD
15 4 (1.15%) PRINCE2 Certification
16 2 (0.57%) MCSE
16 2 (0.57%) Microsoft Certification
Quality Assurance & Compliance
1 81 (23.21%) SLA
2 58 (16.62%) GDPR
3 49 (14.04%) ISO/IEC 27001
4 23 (6.59%) Cyber Essentials
4 23 (6.59%) Cyber Essentials PLUS
4 23 (6.59%) PCI DSS
5 18 (5.16%) GPG13
6 15 (4.30%) QA
7 8 (2.29%) ISO/IEC 20000
8 3 (0.86%) PMO
9 2 (0.57%) ISO 9001
System Software
1 54 (15.47%) VMware Infrastructure
2 39 (11.17%) Active Directory
3 29 (8.31%) Hyper-V
4 14 (4.01%) vSphere
5 13 (3.72%) Microsoft App-V
5 13 (3.72%) VMware ESXi
5 13 (3.72%) XenApp
5 13 (3.72%) XenDesktop
6 4 (1.15%) Docker
7 1 (0.29%) Virtual Machines
Systems Management
1 22 (6.30%) SCVMM
2 13 (3.72%) vCenter Server
2 13 (3.72%) vMotion
3 8 (2.29%) SCCM
4 6 (1.72%) Norton AntiVirus
4 6 (1.72%) QRadar
4 6 (1.72%) WhatsUp Gold
5 4 (1.15%) Ansible
5 4 (1.15%) Kubernetes
5 4 (1.15%) Mesos
5 4 (1.15%) rkt
5 4 (1.15%) Terraform
6 3 (0.86%) Single Sign-On
7 2 (0.57%) Microsoft Intune
8 1 (0.29%) Failover Clustering
Vendors
1 102 (29.23%) Microsoft
2 96 (27.51%) Cisco
3 94 (26.93%) CheckPoint
4 76 (21.78%) Fortinet
5 62 (17.77%) HP
6 55 (15.76%) VMware
7 46 (13.18%) Citrix
8 43 (12.32%) F5
9 36 (10.32%) Juniper
10 19 (5.44%) EMC
10 19 (5.44%) NetApp
11 13 (3.72%) Ivanti
12 12 (3.44%) ServiceNow
13 11 (3.15%) IBM
14 9 (2.58%) BMC
14 9 (2.58%) Brocade
14 9 (2.58%) CA
14 9 (2.58%) Oracle
15 7 (2.01%) Meraki
16 6 (1.72%) SolarWinds